13. Quick Stop Pharmacy is a small family-owned drug com- pounding business in Portland Oregon that is trying to perfect its customer service operations. John Suleiman, the owner wants to maximize the productivity of his staff as well as serve customers well. One area of concern is the drive- thru operation during the 7:30-8:30 morning rush hour. The process of fulfilling an order is as follows: Work Element (A) Greet patient and take prescription (B) Check patient information on system (C) Gather compounding materials (D) Perform compounding (E) Package and label (F) Instruct patient on use (G) Collect payment Time (Sec.) 40 45 55 55 65 40 25 Immediate Predecessor(s) A A C D B B a. If all the steps are handled by one employee, how many patients could be served per hour? b. If James wants to process 30 patients per hour, how many employees will he need? c. How many stations are required using the longest work element decision rule? d. Using the solution developed in part c, which station is the bottleneck and how large is its capacity cushion?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
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13. Quick Stop Pharmacy is a small family-owned drug com-
pounding business in Portland Oregon that is trying to
perfect its customer service operations. John Suleiman, the
owner wants to maximize the productivity of his staff as well
as serve customers well. One area of concern is the drive-
thru operation during the 7:30-8:30 morning rush hour.
The process of fulfilling an order is as follows:
Work Element
(A)
Greet patient and take prescription
(B) Check patient information on system
(C) Gather compounding materials
(D) Perform compounding
(E) Package and label
(F) Instruct patient on use
(G)
Collect payment
Time (Sec.)
40
45
55
55
65
40
25
Immediate
Predecessor(s)
A
A
C
D
B
B
a. If all the steps are handled by one employee, how many
patients could be served per hour?
b. If James wants to process 30 patients per hour, how many
employees will he need?
c. How many stations are required using the longest work
element decision rule?
d. Using the solution developed in part c, which station is
the bottleneck and how large is its capacity cushion?
Transcribed Image Text:13. Quick Stop Pharmacy is a small family-owned drug com- pounding business in Portland Oregon that is trying to perfect its customer service operations. John Suleiman, the owner wants to maximize the productivity of his staff as well as serve customers well. One area of concern is the drive- thru operation during the 7:30-8:30 morning rush hour. The process of fulfilling an order is as follows: Work Element (A) Greet patient and take prescription (B) Check patient information on system (C) Gather compounding materials (D) Perform compounding (E) Package and label (F) Instruct patient on use (G) Collect payment Time (Sec.) 40 45 55 55 65 40 25 Immediate Predecessor(s) A A C D B B a. If all the steps are handled by one employee, how many patients could be served per hour? b. If James wants to process 30 patients per hour, how many employees will he need? c. How many stations are required using the longest work element decision rule? d. Using the solution developed in part c, which station is the bottleneck and how large is its capacity cushion?
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