13. Quick Stop Pharmacy is a small family-owned drug com-pounding business in Portland Oregon that is trying toperfect its customer service operations. John Suleiman, theowner wants to maximize the productivity of his staff as wellas serve customers well. One area of concern is the drive-thru operation during the 7:30-8:30 morning rush hour.The process of fulfilling an order is as follows:Work Element(A)Greet patient and take prescription(B) Check patient information on system(C) Gather compounding materials(D) Perform compounding(E) Package and label(F) Instruct patient on use(G)Collect paymentTime (Sec.)40455555654025ImmediatePredecessor(s)AACDBBa. If all the steps are handled by one employee, how manypatients could be served per hour?b. If James wants to process 30 patients per hour, how manyemployees will he need?c. How many stations are required using the longest workelement decision rule?d. Using the solution developed in part c, which station isthe bottleneck and how large is its capacity cushion?

Work element Time (Sec.) Immediate Predecessor (s) A 40 B 45 A C 55 A D 55 C E 65 D F…

Answered: 13. Quick Stop Pharmacy is a small…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

Please, explain in simple terms of how you find the answer , so I may understand and process information given. Thank you soo much. By the way I have uploaded this question before but it wasn't clear .
As the manager of the insurance desk in your hospital, write in detail how you execute insurance policies in the following scenarios 1. Patient in critical condition admitted for emergency care; family requesting insurance coverage of the services 2. Patients with insurance coverage opted for elective surgery *Consider mentioning various documents required, cashless service, reimbursement service, the validity of the insurance policy, proximate cause, and others
Behavioral scientists suggest that we remember events as snapshots, not movies. How would this be applied to designing a service?
L. Winston Martin (an allergist) has an excellent system for handling his regular patients who come in just for allergy injections. Patients arrive for an injection and fill out a name slip, which is then placed in an open slot that passes into another room staffed by one or two nurses. The specific injections for a patient are prepared, and the patient is called through a speaker system into the room to receive the injection. At certain times during the day, patient load drops and only one nurse is needed to administer the injections. Use Exhibit 712. Let's focus on the simpler case of the two-namely, when there is one nurse. Also, assume that patients arrive in a Poisson fashion and the service rate of the nurse is exponentially distributed. During this slower period, patients arrive with an interarrival time of approximately 3 minutes. It takes the nurse an average of 2.50 minutes to prepare the patients' serum and administer the injection. a. What is the average number of patients…
.A team of 10 unloaders is employed in good reception bay of a large warehouse. During an 8 hour day 40 lorries arrive and it takes the team 10 minutes to unload each lorry. Each team member is paid RM3 per hour and it costs RM10 per hour to keep lorries waiting. Studies show that increasing the team to 14 men would reduce the unloading time to 7 minutes. Would it be worthwhile increasing the team to 14?
A production line is a set of sequential operations established in a factory plant where components are assembled to make a finished product or where materials are put through a refining process to produce an end-product that is suitable for onward consumption. Ford have seven production lines in their manufacturing plant for their automotive parts where each production line produces 120, 100, 80, 116, 77, 94, 112 output per day. (a) As the Production Manager at Ford, you are required to submit the daily report of the production plant. Calculate the mean, median, and mode from the data based on the output that has been provided. (b) Also calculate the three critical parameters for measuring spread in the following ways: Range Variance Standard Deviation
Peet's coffee and tea question in what way might Peet's use CRM system to assist them?
A national restaurant chain has just opened a sit-down location at Chicago’s O’HareInternational Airport. Next to the sit-down location, it has also established a “to-go”section where travelers can purchase pre-made sandwiches and salads, as well as drinksand snacks. Which dimension of the customer utility function is particularly emphasizedwith the “to-go” section?a. Performanceb. Fitc. Priced. Timing
Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of 4.0 per hour. It will take Benny an average of 8 minutes to give a haircut. Based on these figures, find the following: a. The average number of customers waiting. Note: Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places. Average number of customers waiting b. The average time a customer waits. Note: Round your answer to 2 decimal places. Average waiting time minutes
130) please please help me with this! Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 106 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 162 customers per hour. Use Exhibit 4.6. Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. a. Currently, during these nights, are they in the zone of service, the critical zone, or the zone of nonservice? EXIBIT IS THE PICTURE ADDED O Critical zone O Zone of service O Zone of nonservice b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?Note:…
Daily high temp in st louis for the last week were as follows: 93,92,94,95,88,95 (yesterday) a)The high temp for today using a 3-DAY moving average=[__] degrees (round your response to one decimal place)
Required: Which segment is more efficient in terms of manufacturing efficiency? How can managementimprove its waiting time? To answer this question, compute for the following:1. Throughput time2. Manufacturing Cycle Efficiency (MCE)3. Delivery Time

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS