13. Quick Stop Pharmacy is a small family-owned drug com- pounding business in Portland Oregon that is trying to perfect its customer service operations. John Suleiman, the owner wants to maximize the productivity of his staff as well as serve customers well. One area of concern is the drive- thru operation during the 7:30-8:30 morning rush hour. The process of fulfilling an order is as follows: Work Element (A) Greet patient and take prescription (B) Check patient information on system (C) Gather compounding materials (D) Perform compounding (E) Package and label (F) Instruct patient on use (G) Collect payment Time (Sec.) 40 45 55 55 65 40 25 Immediate Predecessor(s) A A C D B B a. If all the steps are handled by one employee, how many patients could be served per hour? b. If James wants to process 30 patients per hour, how many employees will he need? c. How many stations are required using the longest work element decision rule? d. Using the solution developed in part c, which station is the bottleneck and how large is its capacity cushion?
13. Quick Stop Pharmacy is a small family-owned drug com- pounding business in Portland Oregon that is trying to perfect its customer service operations. John Suleiman, the owner wants to maximize the productivity of his staff as well as serve customers well. One area of concern is the drive- thru operation during the 7:30-8:30 morning rush hour. The process of fulfilling an order is as follows: Work Element (A) Greet patient and take prescription (B) Check patient information on system (C) Gather compounding materials (D) Perform compounding (E) Package and label (F) Instruct patient on use (G) Collect payment Time (Sec.) 40 45 55 55 65 40 25 Immediate Predecessor(s) A A C D B B a. If all the steps are handled by one employee, how many patients could be served per hour? b. If James wants to process 30 patients per hour, how many employees will he need? c. How many stations are required using the longest work element decision rule? d. Using the solution developed in part c, which station is the bottleneck and how large is its capacity cushion?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
Related questions
Question
100%
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 5 steps
Recommended textbooks for you
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.