Question 4- case studyMorgan Black has been described by the corporate office as the Miracle Worker because of the troubled properties thatwere turned around under Morgan's leadership. It is hoped the story at the Coug Inn will have the same happy ending;however, the Coug Inn is in a remote location, hundreds of miles from any other corporate properties. The Coug Inn is a150-room full-service property with several medium-sized conference rooms; it caters mostly to business travelers andvisitors affiliated with the local university. The bulk of the revenue is generated between August and May, with periodswhen classes are not in session being extremely slow. The hotel is at full occupancy only during football weekends andcommencement. Occupancy has been declining for the last year or so, with last month's RevPAR at a record low. Sincearriving at the Coug Inn, Morgan has made several observations about the hotel's situation. It seems that most of theproblems involve the front desk. After analyzing several previous months' comment cards and informally chatting withguests at the hotel, Morgan has sensed real dissatisfaction with the check-in process. Several common themes haveemerged: The process seems to take forever, the paperwork at check-in is perceived as lengthy and hard to fill out, thefront desk clerks always appear to be running around "like chickens with their heads cut off," and guests have beenchecked into rooms that were not clean. After discussing the problems with the front desk manager, Morgan is in aquandary about how best to move toward a solution.The front desk manager complains that the reservations staff does not always submit the day's reservations to the frontdesk in a timely manner. Thus, guests arrive, and the desk clerks have no idea what rate was quoted or the roompreference of the guest. This results in the guest having to refurnish information that was previously given when makingthe reservation. Many times, clerks are forced to leave the guest at the counter while they attempt to retrieve missinginformation from the reservations. Further, with over 65 percent of the housekeeping staff speaking a first languageother than English, communication is difficult at best, and room status is often mistaken.The front desk manager suggests that the hotel advertise its check-in time to be from "say around 1:00 P.M. or 2:00P.M. to 7:00 P.M." to reduce the crunch time and allow front desk clerks more time to work with each guest's check-inneeds. The front desk manager further states that the new hotel in town, the Suite to Sleep Inn, has an earlier check-intime and "it seems to work okay for them!" Morgan asks the front desk manager how the staff might respondmovingto a fully automated property management system. The response was not favorable; the front desk manager mumbledsomething about "old dogs and new tricks" and that the corporate office had not put any money into the place in years.What would make Morgan think they would put out the cash now?In an attempt to reach a compromise, Morgan considers changing the check-in time in exchange for the front deskmanager's support of the conversion to an automated system. 1. What must Morgan take into consideration before final decisions are made to adjust check-in time and install a fullyautomated property management system?2. How should Morgan proceed in resolving the communication issue?3. Who needs to be involved in the final decisions? Why?4. How might Morgan present the case to the corporate office?

Human Resources Human resources refer to that department of the organization that is involved in…

1. What must Morgan take into consideration before final decisions are made to adjust check-in time and install a fully automated property management system? 2. How should Morgan proceed in resolving the communication issue? 3. Who needs to be involved in the final decisions? Why? 4. How might Morgan present the case to the corporate office?

1. What must Morgan take into consideration before final decisions are made to adjust check-in time and install a fully automated property management system? 2. How should Morgan proceed in resolving the communication issue? 3. Who needs to be involved in the final decisions? Why? 4. How might Morgan present the case to the corporate office?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Explain in atleast 500 words by stating the Problem and providing a Solution in this situation. asap
What precisely do you mean by "declaration statements" when you use the term?
(a) Explain the best practice of nominations committe as per suggested by Bursa Malaysia l Listing Requirements (BMLR) 2016 and Malaysian Code on Corporate Governance 2017(MCCG 2017). (b) Briefly explain the roles of nomination committee.
Olaf, an executive with big Pharma product distribution Inc., has to decide whether to market a product that might have undesirable side effects for a small percentage of users. The company stands to make a lot of money on this product but the side effects can be fatal. How should Olaf decide whether to sell the product?
OSHA Subject ( give the answer with 8 sentences)
3 Generally (new question, forget Jim), why might you come out better if you hire a brokerage firm to sell your home than sell it yourself? Mention associated costs that must be considered. 3. You are considering hiring a broker to sell your house. You are not sure if your broker is going to represent just you or also represents buyers of your property. What are two steps you should take to protect yourself? To aid you, this information is discussed on page 312 under “Transaction Brokers” in the Law of Agency section of Chapter 12.
What is Right to Privacy? What are the considerations to take into account to have a balance between right to privacy and business needs? Explain in detail.
org, an organization working toward curbing climate change, recently conducted an interview with Jumana for the position of a public relations officer. However, the interviewers Bader and Lara are divided over whether Jumana should be given the job. Bader believes that Jumana does not have indepth knowledge about the issue of global warming and its impact. On the other hand, Lara feels that Jumana would be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Lara's argument? a. Jumana had insignificant experience in research and development b. Jumana has weak analytical skills to solve problems associated with implementing options of renewable energy c. The role will require Jumana to give presentations to environmental experts on renewable modes of energy d. Jumana will need too long time ahead e. Jumana is having skills needed for the corporate tasks
-Uber Assignment-C X G per Assignment i 2 S Book Print rences The Evolution of U.S. Business X G How does Uber benefit off of sur x ezto.mheducation.com/ext/map/index.html?_con=con&external_browser=0&launch Url=https%253A%252F%252Fnewconnect.mheducation.com%25 How does Uber benefit off of surge pricing? Multiple Choice Saved + The demand for rides will immediately increase, thus more money for the drivers A decrease in supply (drivers) allows for surge pricing to remain high (for as long as possible), generating more money for the company It encourages off duty drivers to get on the road and make more money, which lead to the demand for rides being met
The Board of ABC, a large drinks manufacturer, decided to set up an internal audit function. The proposal was appointing an internal auditor at mid-management level who would report directly to the finance director. ABC had recently expanded its product range, and this had created the need for greater control over internal activities. The need was highlighted by a recent event where internal quality checks were not carried out and thousands of units of production were wasted as a result. The board discussed whether to promote internally or appoint the new internal auditor from outside the company and they also expressed concerns over the authority the internal auditor may expect. Although they recognised the post as important, they believed too much authority might compromise the operational effectiveness of other departments. Required: a) Discuss the issues raised by the Board of ABC regarding the appointment of an internal auditor. In your discussion, recommend how the issues can…
Read about these issues and tell where do you stand on these issues? (Paragraph form)- Court rejects bid to save 259 trees from Pampanga road project (rappler.com) - IN PHOTOS: Artificial white sand beach on Manila Bay opens (rappler.com)
The Board of ABC, a large drinks manufacturer, decided to set up an internal audit function. The proposal was appointing an internal auditor at mid-management level who would report directly to the finance director. ABC had recently expanded its product range, and this had created the need for greater control over internal activities. The need was highlighted by a recent event where internal quality checks were not carried out and thousands of units of production were wasted as a result. The board discussed whether to promote internally or appoint the new internal auditor from outside the company and they also expressed concerns over the authority the internal auditor may expect. Although they recognised the post as important, they believed too much authority might compromise the operational effectiveness of other departments. Required: a. Discuss the issues raised by the Board of ABC regarding the appointment of an internal auditor. In your discussion, recommend how the issues can be…