PHI-FPX1200_ThompsonNia_Assessment1-1
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School
Purdue University, Fort Wayne *
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Course
1200
Subject
Philosophy
Date
Jan 9, 2024
Type
docx
Pages
1
Uploaded by DrRoseWallaby25
Nia Thompson
PHI-FPX1200
05/18/2023
Personal Philosophy to Problem-Solving
My current job title is Human Resource Manager of the Sales Team at Republic National Distributing, LLC in Montgomery, Alabama. The sales team consists of 12 sales representatives on a full-time status and 2 sales representatives on a part-time status. We work in the spirits and wine industry for a million-dollar organization that operates nationwide. Quite naturally, we are faced with problems almost on a daily. The approach to problem-solving I’ve adopted over the years is a five-step plan. This five-step plan consists of the following:
1.
Identify the problem.
2.
What caused the problem?
3.
What is the overall goal?
4.
Put together a plan to reach the goal.
5.
Put the plan into action.
Most recently I had to apply this approach to an incident that occurred with a pallet of wine. Our facility and warehouse are both located in Montgomery, Alabama. We had a pallet of wine in our warehouse in Montgomery that needed to go to a Costco in Huntsville, Alabama. This required that we have an 18-wheeler pickup, secure, and transport the wine to this Costco. We received the purchase order, secured the 18-wheeler for pickup, and made the appointment with Costco for drop off. The wine was picked up and the required information given to the driver with a copy kept for our records in house. A few days went by, and we received a phone call from the Costco in Huntsville. They stated that they didn’t receive the pallet of wine and asked if we cancelled it. The problem was the wine had not been received. I reached out to the trucking company and got in touch with the driver to determine what caused this to happen. He stated that he had to turn the delivery over to another driver and there was a breakdown in communication. The replacement driver delivered the wine to the Costco in Mobile, Alabama. The overall goal was to get the wine accidentally delivered to Mobile sent to the correct Costco in Huntsville. So I reached back out to the truck company and made arrangements to have the delivery sent to the correct location at no extra charge to us. The wine pallet was received to the Costco in Huntsville 48 hours later.
The reason I use these steps for problem-solving is that I’ve found that breaking it down helps
me manage the problem and formulate a plan better. It also helps me to not be overwhelmed by the problem itself. Because I manage a team of 12-14 sales representatives, there are constantly fires that need to be put out. It helps to first find out the problem and then find out what caused the problem. Once I understand an overall goal, I’m able to provide a plan of action or aid my team in coming up with a plan to reach the goal together. Also, addressing the problem in steps helps me manage my time much better.
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