Challenge Question Topic 1
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Grand Canyon University *
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680
Subject
Medicine
Date
Apr 3, 2024
Type
docx
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Challenge Question Topic 1
For more than 50 years, Hospital El Pilar has been providing the highest level of comprehensive care to patients in Guatemala City, Guatemala. The private hospital — which offers a range of medical services including pediatrics, intensive care, oncology, cardiology and outpatient care — is now one of the best hospitals in the country, thanks
to its commitment to quality care and continuous improvement.
As part of this commitment, Hospital El Pilar is focused on driving innovation by investing in the latest technology to better serve both patients and staff.
Challenge:
The hospital’s application development team, which works within the technology department to build solutions and strategies that aid hospital operations and outcomes, was experiencing stalled progress on projects due to several obstacles, including:
Unclear priorities
. Every project was defined as urgent, which ultimately left the team unsure of how to focus its efforts and prioritize needs.
A lack of visibility
. “We had little visibility into the progress of projects and requirements, which led us to try to cover a lot and, in the end, there was no progress at all,” said Adolfo Enrique Galán Paz, manager of IT.
Little interaction with users
. “We only had interaction with users at the beginning and end of projects,” Galán said. “That caused us not to deliver what the client really required and drove errors in production when publishing developments.”
Competing demands
. The application development team also served as user support, which hindered the progress of coding and development since the process was constantly interrupted to help users troubleshoot.
How would you move this project along? ANSWER I would start by addressing the following:
Establish Clear Priorities and Project Management Processes:
Decide which tasks are most important based on the hospital's goals.
Use methods like Agile or Scrum to organize tasks and set goals clearly.
Make sure everyone knows which projects need attention first.
Enhance Communication and Visibility:
Have regular touch point meetings to talk about how projects are going.
Use tools like boards or software to see how projects are progressing.
Make sure everyone knows what needs to be done and why.
Increase User Involvement and Feedback:
Work with users throughout the project, not just at the start and end.
Ask users for their opinions and test things with them.
Make sure what you're making actually helps the hospital staff and patients.
Separate User Support from Development Activities:
Have a separate team to help users with problems.
Let the development team focus on making things without interruptions.
Give users guides or tools to fix common problems themselves.
Streamline Processes and Resources:
Look at what the team is doing and see if there's a better way.
Figure out if some tasks can be done by someone else or if more people are needed.
Make sure the team can concentrate on their main job without distractions.
REPLY
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