LO5 Short Answer Questions
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Pennsylvania State University *
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454
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Medicine
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Apr 3, 2024
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docx
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2. List three HCP-generated roadblocks to therapeutic communication and explain why they are significant. Describe a clinical situation in which roadblocks may occur and explain how to resolve them.
Three common roadblocks to therapeutic communication generated by healthcare providers include the use of medical jargon which can create confusion and misunderstanding as patients may not understand complex medical terms, lack of empathy which can make patients feel unheard and unimportant, which can hinder the establishment of a trusting relationship, and inadequate time for communication which can lead to incomplete information exchange and can negatively impact patient care.
A clinical situation where these roadblocks may occur is during a busy clinic day. The healthcare
provider may be rushing through appointments and using medical jargon to quickly explain a new diagnosis to a patient. The patient may feel overwhelmed and confused and may not feel comfortable asking for clarification due to the perceived lack of empathy and time from the healthcare provider.
To resolve these roadblocks, the healthcare provider should use layman’s terms instead of medical jargon to ensure the patient understands the information, show empathy by actively listening to the patient's concerns and validating their feelings, and allocate adequate time for each patient, to ensure that all their questions are answered and they fully understand their health
status and treatment plan.
3. List three patient-generated roadblocks to therapeutic communication and explain why they are significant. Describe a clinical situation in which such roadblocks may occur and explain how to resolve them.
Three patient-generated roadblocks to therapeutic communication could be emotional barriers such as fear, anxiety, or depression, which can prevent a patient from effectively communicating their needs or concerns, cognitive barriers such as confusion or lack of understanding, which can make it difficult for a patient to comprehend or articulate their health issues, and physical barriers such as hearing loss or speech difficulties, which can hinder a patient's ability to communicate verbally.
These roadblocks are significant because they can prevent effective communication between the patient and healthcare provider, leading to potential misunderstandings or misinterpretations. This can result in poor care, decreased patient satisfaction, and potentially poorer health outcomes.
A clinical situation where these roadblocks may occur could be a patient with severe anxiety who is unable to effectively communicate their symptoms due to their emotional state. To resolve this, the healthcare provider could use techniques such as active listening, empathy, and reassurance to help the patient feel more comfortable and open up about their concerns. Additionally, involving a mental health professional could be beneficial in managing the patient's
anxiety and improving communication.
4. Briefly explain why providing easy reassurance to the patient may not be a good communication practice.
Providing easy reassurance to patients without addressing their concerns may not be a good communication practice because it could make them feel like their worries are not being taken seriously, which might make them less likely to share important information or feel fully supported in their care. It is essential to listen to and validate their concerns to build trust and encourage open communication.
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