3/4/24, 8:56 PM Blank Page https://umalearn.brightspace.com/d2l/le/content/235296/viewContent/9000396/View 1/6 Below is a full list of Course Objectives and a Course Outline Course Objectives Describe the scope of practice and career opportunities in the medical administrative assisting profession. 1.1. Explain the history of medicine and how it has a±ected the medical administrative assistant profession today. 1.2. Identify the national health organizations integral to the health care setting. 1.3. Describe the di±erent types of health care facilities. 1.4 Describe the general functions and duties performed by medical assistant. 1.5 Describe the certification process and continuing education requirements for the certified Medical Administrative Assistant. 1. Apply e±ective professional interpersonal communication techniques. 2.1. Identify characteristics of professionalism in healthcare. 2.2. Explain how cultural and environmental factors can influence verbal and non-verbal communication. 2.3. Discuss barriers to communication and their impact on patient assessment. 2.4 Explain the importance of professional patient interview techniques. 2. Perform basic clerical functions including reception, scheduling, information processing and o±ice maintenance in a healthcare setting. 3.1. Describe the importance of telephone communication skills as it relates to the medical o±ice environment. 3.2. Explain o±ice policies and protocols for handling patient appointments. 3.3. Explain o±ice policies and protocols for handling written and electronic communications. 3.4 Identify time management principles to maintain e±icient o±ice function. 3. Perform a patient assessment. 4.1. Explain the importance of accuracy in medical records. 4.2. Describe the components of the patient's medical history. 4.3. Discuss how to establish and organize a patient's medical history. 4.4 Explain how to make additions and correction of an entry in the patient's record. 4.5 Explain how the HIPAA privacy rule benefits the healthcare industry and patients. 4.6 Perform patient assessment using interviewing techniques. 4. Weekly Sub-Objectives Select each week to view items, total points, and estimated duration. Open All Panels Item Total Points Coursework Estimated Duration Week 1 

3/4/24, 8:56 PM Blank Page https://umalearn.brightspace.com/d2l/le/content/235296/viewContent/9000396/View 2/6 Weekly Objectives N/A Describe the scope of practice and career opportunities in the medical administrative assisting profession. 1.1 - Explain the history of medicine and how it has a±ected the medical administrative assistant profession today. 1.2 - Identify the national health organizations integral to the health care setting. 1.3 - Describe the di±erent types of health care facilities. 1.4 - Describe the general functions and duties performed by medical assistant. 1.5 - Describe the certification process and continuing education requirements for the certified Medical Administrative Assistant. N/A Assigned Readings N/A Administrative Medical Assisting (8th Ed.) – Chapters 1&2 UMA Certification Information 15 hours Instruction N/A Video lectures Interactive content Library resources 4 hours Discussion 60 Job opportunities in the field of Medical Administrative Assisting 3 hours Assignments 50 Exploring Facilities 2 hours Assessment 40 50 Interactives Weekly Assessment 4 hours total Educational Material & Activities N/A Roadmap and Getting Started tasks Introduction Assignments Assigned Reading Study Time Educational Activities 25 hours total Item Total Points Coursework Estimated Duration Week 2 

3/4/24, 8:56 PM Blank Page https://umalearn.brightspace.com/d2l/le/content/235296/viewContent/9000396/View 4/6 Weekly Objectives N/A Perform basic clerical functions including reception, scheduling, information processing and o±ice maintenance in a healthcare setting. 3.1 - Describe the importance of telephone communication skills as it relates to the medical o±ice environment. 3.2 - Explain o±ice policies and protocols for handling patient appointments. N/A Assigned Readings N/A Administrative Medical Assisting (8th Ed.) – Chapters 6 & 7 12 hours Instruction N/A Video lectures Interactive content Library resources 4 hours Discussion 60 Professional Communication Techniques 3 hours Assignments 50 Patient appointments and professionalism 2 hours Assessment 40 50 Interactives Weekly Assessment 2 hours total Educational Material & Activities N/A Roadmap Introduction Assignments Assigned Reading Study Time Educational Activities 16 hours total Item Total Points Coursework Estimated Duration Weekly Objectives N/A Perform basic clerical functions including reception, scheduling, information processing and o±ice maintenance in a healthcare setting. • 3.3 - Explain o±ice policies and protocols for handling written and electronic communications. • 3.4 - Identify time management principles to maintain e±icient o±ice function. N/A Assigned Readings N/A Administrative Medical Assisting (8th Ed.) – Chapters 5, 11 & 12 X hours Week 4 

3/4/24, 8:56 PM Blank Page https://umalearn.brightspace.com/d2l/le/content/235296/viewContent/9000396/View 5/6 Instruction N/A Video lectures Interactive content Library resources 15 hours Discussion 60 Prioritizing Time for Clerical Functions 3 hours Assignments 50 Composing business letter to patients 2 hours Assessment 40 50 Interactives Weekly Assessment 3 hours total Educational Material & Activities N/A Roadmap Assignments Assigned Reading Study Time Educational Activities 24 hours total Item Total Points Coursework Estimated Duration Weekly Objectives N/A Perform a patient assessment. 4.1 - Explain the importance of accuracy in medical records. 4.2 - Describe the components of the patient’s medical history. 4.3 - Discuss how to establish and organize a patient’s medical history. 4.4 - Explain how to make additions and correction of an entry in the patient’s record. 4.5 - Explain how the HIPAA privacy rule benefits the healthcare industry and patients. 4.6 - Perform patient assessment using interviewing techniques N/A Assigned Readings N/A Administrative Medical Assisting (8th Ed.) – Chapters 3 & 9 28 hours Instruction N/A Video lectures Interactive content Library resources 4 hours Discussion 60 Obtaining Objective Information from Patients 3 hours Week 5 