ENG205 - Interview Notes - Dr Pancoast
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School
Franklin University *
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Course
205
Subject
Medicine
Date
Dec 6, 2023
Type
docx
Pages
1
Uploaded by Harley1016
Interviewee
: Dr. Rayanne Pancoast, 4
th
year medical student.
Importance of communication in medical field:
DR. Pancoast shared an experience she had during a rotation in a Phoenix Hospital. Her job was medical
rounds for internal medicine. It was important to make written notes in the patient files for other care
teams to reference while assisting patient. Her bad experience was the lack of other care teams reading
notes and properly relaying information to patient. She was on the frontline and needed to calm patient
down so they would not walkout of hospital. If they walked out, it would have been a very dangerous
situation jeopardizing the patients health.
Other areas requiring communication would be different medical care teams working together for the
best interest of the patient. Notating treatments already attempted, and all symptoms patient presented
with to avoid causing further health issues. Being able to verbally communicate is important as well. The
ability to discuss symptoms and past cases with colleagues helps to determine best treatment plans for
the patient and avoid treatments that have been unsuccessful in the past.
Clinic Experience – Helpful to have medical portal to communicate treatments, medications, referrals to
other medical professionals and follow-ups required.
Communication between providers using medical portals. Downfall is providers using different portals
hindering the sharing of records.
Delays in treatments can happen when communication is stalled due
to other providers being too busy and unable to expedite sharing of records.
Hospital setting: Discharge summary written up by primary hospitalist to share treatments and
medication changes. The information is shared with primary care provider to ensure care plan is
continued once patient leaves hospital.
Outpatient setting: care teams communicating with each other through email or phone to discuss
patient history and possible treatment plans.
Medical records: Properly documenting treatments during hospital stays and outpatient care is
important to help provide the patient history. Knowing health issues and treatments provided over time
will help determine best course of action when symptoms reoccur, or new symptoms present. Dr.
Pancoast mentioned relying on patients’ memory can be dangerous because patients do not always
recall all medications and treatments provide through the years.
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