D072 OA Study Plan Module 9

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Western Governors University *

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D072

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Management

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Jan 9, 2024

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11/20/23 Week 1 Target Complete Date 11/26/23 Complete Study Guide Module 1: The Importance and Impact of Ethics Complete Study Guide Module 3: Key Operational Functions Week 2 Target Complete Date 12/03/23 Complete Study Guide Module 4: Organizational Culture and Values Complete Study Guide Module 5: Communicating Effectively in the Workplace Complete Study Guide Module 6: Elements of Emotional Intelligence Week 3 Target Complete Date 12/10/23 Complete Study Guide Module 8: Exploring Elements of Leadership Complete Study Guide Module 9: Leadership Styles Week 4 Target Complete Date 12/17/23 Review study guide tabs to prepare for taking pre-assessment Take the pre-assessment Meet with Course Instructor to review results Retake the pre-assessment (if needed) Take the assessment Celebrate your success When are you beginning D072? Insert your start date here >> Complete Study Guide Module 2: Organization Ethics and Corporate Social Responsibility Complete Study Guide Module 7: Basic Techniques for Enhancing Emotional Intelligence

When are you beginning D072?

WEBINAR: As you read the lesson, answer the following questions in your own words. Define ethics. Define legal. Define values. Define morals. Define organizational ethics. As you read the lesson, answer the following questions in your own words. Lesson 1: Personal versus Organizational Ethics Provide an example for each of the following: legal-ethical legal-unethical illegal-ethical conflicts List the four main levels of ethical issues and provide an example of each. Lesson 2: The Impact of Ethics on Organizations How does a company's ethical behavior impact organizational outcomes? How does a company's unethical behavior impact organizational outcomes? 2 Module 1: THE IMPORTANCE AND IMPACT OF ETHICS Modules 1 & 2 Modules 1 & 2

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Question Your Response Feedback Please Answer Please Answer Please Answer Please Answer Please Answer Please Answer Check your knowledge by answering the questions. QUESTION Student Answer CORRECT ANSWER Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit the cell to check your response. Speaking the truth, respecting my elders, and never purposely hurting someone are examples of _________ ethics. Offering paid services on your time off to a company customer is an example of a _____________? __________ reflects beliefs about what is right and what is wrong. Being punctual, refraining from gossip, and having good time management are examples of _________ ethics. __________ are the principles that are counted as most important to the individual. _______ are sets of rules that individuals develop based on cultural norms and beliefs. Module 1: Activity

Provide an example of when personal and professional ethics may conflict. What are some benefits to an organization that has high organizational ethics? Where do an organization's ethics tend to start?

Word List Conflict of interest Ethics Illegal Legal Morals Personal Professional Values

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WEBINAR: As you read the lesson, answer the following questions in your own words. How is a company's CSR approach shaped? What is the aim of CSR? Lesson 4: Corporate Ethical Commitments As you read the lesson, answer the following questions in your own words. What is a code of ethics? Define the term greenwashing. Define the term internal transparency. Who is considered a whistleblower? Lesson 3: Corporate Social Responsibility (CSR) Define corporate social responsibility (CSR). Who is considered a company stakeholder? What is the purpose of the World Trade Organization (WTO)? What is included in a company's code of ethics? What steps can organizations take to encourage transparent practices? Why was Sarbanes–Oxley Act (SOX) passed? Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL RESPONSIBILITY Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL RESPONSIBILITY Modules 1 & 2 Modules 1 & 2

QUESTION Student Answer Correct Answer c You got it! c You got it! Check your knowledge by answering the questions. Choose from the responses below by typing the letter that corresponds to your response option in the Student Answer cell. Which of the following is not true about Corporate Social Responsibility? (A) It can be framed as a response to public backlash for a long track record of harming environments; (B) It promotes an organization's ethics and values; (C) It encourages promotion from within the organzation; (D) It can come at little additional cost to the organization. Why is Corporate Social Responsibility important to an organization and its local community? (A) It helps promotes a caring company culture; (B) It immediately increases the profit margin; (C) Increase long-term profits and shareholder trust; (D) It provides good marketing material and ways for the company to advertise. Module 2: Activity

b You got it! a You got it! XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the wipes as being biodegradable, but the chemicals in the wipes do not break down well in the environment and the plastic container is definitely not biodegradable. This is an example of _______ (A) code of ethics, (B) greenwashing, (C) whistleblowing, (D) Morals Cheyenne Jenkins, VP for a large gas company, wrote a letter to her boss regarding the extremely fraudulent accounting practices in their publicly traded company. She demanded that the company take action. Her letter became public five months after she wrote it and was fodder for national outrage. This is an example of ______________. Cheyenne continues to work while the matter is investigated. She is likely protected under ________ (A) whistleblowing, Sarbanes-Oxley Act; (B) internal transparency, Sally Mae Act; (C) code of ethics, Securites and Exchange Commision; (D) whistleblowing, Title VII.

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WEBINAR: As you read the lesson answer, the following questions in your own words. serves as the "face" of the company customer and market research, target market idetification, branding, and advertising deals with all employee related issues labor laws compliance, recruitment and onboarding, payroll compensation and benefits, internal relations, train product improvisation and new product development (NPD) The IT department deals with all issues related to technology in an organization. oversight, infrastructure, and functionality Define process management. Define relationship management. Lesson 5: Key Operational Functions of Different Departments in an Organization What is the role of the marketing department? What functions does the marketing department provide? What is the role of the human resources (HR) department? What functions does the HR department provide? What functions does the research and development department provide? What are the duties of the accounting and finance department? accounts payable, accounts receivable and revenue tracking, payroll and taxes, financial reporting, financial controls What is the role of the Information technology (IT) department? What functions does the IT department provide? The management initiative to design work processes so that they align with the organization's strategic goals Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction. Why is understanding the difference between process and relationship management important? Understanding the differences between process and relationship management are key in evaluating operative departmental functions as well as the people involved. Module 3: KEY OPERATIONAL FUNCTIONS Module 3 Module 3

Lesson 6: Leadership Versus Management As you read the lesson, answer the following questions in your own words. president, ceo, exevutive vice predident plant managers, division managers, and department manager foreman, supervisors, office management there personal skills What is a manager responsible for? planning, organizing, implementing stradegies,& motivating and evaluating employees technical, communication,and analysis Provide an example of each of these skills. Executive managers First-Line Managers Bonus Information What is the role of top level management? ceo, executive president- they run the organization What is the role of frontline management? foreman, department managers- observe and direct employees and everyday operations What job titles are typically held by employees in a top management role? What job titles are typically held by employees in a middle management role? What job titles are typically held by employees in a first-line manager role? What does an individual contributor use to contribute to a team? What are the three categories of skills a manager must possess? Which level of management needs the most conceptual skills? Which level of management needs the most human skills? What is the role of middle-level management? vice president, operational manager- they direct front line management and pass on info and orders from corporate office to production management ect.

ning and d evelopment, safety and maintenance

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Question Your Response Feedback it Correct marketing Correct Correct hr Correct r & d Correct Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit the cell to check your response. The _________ department oversees the installation and maintenance of computer network systems within a company. Its primary function is to ensure that the network runs smoothly. The _________ department promotes the business and drives sales of its products or services. It provides the necessary research to identify the company's target customers and other audiences. The _________department handles accounts payable, accounts receiveable, and payroll. accounting and finance The _______ department is responsible for recruiting, screening, interviewing and placing workers. They may also handle employee relations and training. The ______ department plays an integral role in the life cycle of a product. While the department is usually separate from sales, production and other divisions, the functions of these areas are related and often require collaboration. D072 Unit 3: Organizational Functions and Values Module 3: Activity

Question Your Response Feedback Correct manager Try Again manager Correct informal Correct analysis Correct manager Correct Correct technical Correct first-line Correct Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit the cell to check your response. Over the last five years, the Georgia Widget company has noticed a decrease in efficiency and productivity and an increase in costs. For these reasons, leadership has undertaken an initiative to design work processes so that they align with the organization's strategic goals. The hope is that these changes will correct these problems. This is an example of __________. process management _______involves strategies that govern how an organization maintains relationships with an audience. _______ performs formal functions such as planning, organizing, leading, controlling, and coordinating. Chase is an entry level worker with a charismatic personality who easily influences his co-workers. This is a type of ______________ leadership. Managers with ___________ skills have the ability to see the organization as a whole and to understand how various functions within an organization interrelate. _________functions revolve around three core roles: interpersonal, informational, and decisional. In order to create a system for our business needs, GWC patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited GWC's ability to optimize processes and scale its efforts. GWC is looking to optimize its IT system by implementing new software to address the reports which are currently handled manually. Which type of management is this company pursuing? process management Managers with ___________ skills have a firm grasp of the tools, procedures, and techniques imperative to their department. This level of leadership requires the most communication/HR skills.

Word List Marketing HR Accounting and finance R & D IT

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Technical Word List Analysis First-line Informal Leader Manager Process management Operational management Relationship management Strategic planning

WEBINAR: Lesson 7: Competing Values Framework As you read the lesson, answer the following questions in your own words. Define the term organizational culture. What is the purpose of the CVF model? Framework for assessing organizational culture and organizational dynamics What is cultural diversity? The existence of a variety of cultural or ethnic groups within a workplace Clan, Hierarchy, Market, and Adhocracy What are the two axes of the CVF model? Describe a clan culture. Describe a hierarchy culture. Describe a market culture. It tends to be externally focused on competition and profits and less flexible (e.g., security companies). Describe an adhocracy culture. mechanistic and organic The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business What are the 4 concepts that comprise the CVF model? One axis indicates whether the organization’s culture is externally or internally focused. The other axis indicates whether a culture functions better in a stable, controlled environment or in a flexible, changing environment. It tends to be more family oriented and flexible and less structured and has a more extensive hierarchy (e.g., small start-up business). It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies). It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses). What are the two types of organizational structures? Describe a organic organizational structure? framework or legal structure of the business, including the organizational chart, hierarchy structures, and formal system of roles and authority in a business. Describe a mechanistic organizational structure? utilize traditional top-down hierarchy and rigid departmentalization and are best suited to stable environments that contain low uncertainty, such as government agencies. Module 4: ORGANIZATIONAL CULTURE AND VALUES Module 4 Module 4

What is the McKinsey 7s Model? As you read the lesson, answer the following questions in your own words. attraction, selection, and attrition Research indicates that person-organization misfit is one of the important reasons for employee turnover. Define the term personality. Openness, Conscientiousness, Extraversion, Agre eableness, and Neuroticism organizations are a combination of strategy, structure, systems, skills, staff, and style, which all revolve around—and are interconnected with—the shared values (or culture) in that organization. Lesson 8: Personal Values Fit with Organizations What are three interrelated dynamic processes that cause employees to join and leave organizations? What attracts an employee to join an organization? Attraction: Individuals are attracted to organizations that are like themselves in terms of personality and values. If employees join organizations out of attraction to their cultures, they are more likely to perform well. An employee who values competition may prefer to work for an organization in which individual and interdepartmental competition is the norm. Those who value interpersonal relationships may prefer to work in a team-oriented culture. Consider the type of organizational values you are attracted to. What causes an employer to select a candidate? Selection: Organizations are more likely to select those who possess skills and values similar to the ones their existing members possess. Just as employees look for companies where they can fit in, companies are always on a quest to find employees who will fit into their current corporate culture. Many companies are hiring people that fit with their culture as opposed to fitting with a certain job. For example, Southwest Airlines prides itself on hiring employees based on personality and attitude rather than specific job-related skills. They prefer to teach employees after the hiring process. According to the book, what is one of the most important causes of attrition? Describe the difference between person- organzation fit and person-job fit? Person–organization fit refers to the degree to which a person’s values, personality, goals, and other characteristics match those of the organization. Person–job fit is the degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands. encompasses the feelings, thoughts, and behavioral patterns of a person. Your personality traits differentiate you from other people. What are the big 5 personality traits (OCEAN)?

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curious, original, creative, and open to new ideas. Which of the 4 CVF aligns with openness? inventive/curious vs. consistent/cautious organized, punctual, and dependable. efficient/organized vs. easy-going/careless outgoing, talkative, and sociable. outgoing/energetic vs. solitary/reserved tolerant, sensitive, trusting, and kind. friendly/compassionate vs. cold/unkind anxious, irritable, and moody. sensitive/nervous vs. secure/confident Define the term cultural alignment. Linking of organizational goals with the employees' personal goals What are the key characteristics of openness? What are the key characteristics of conscientiousness? Which of the 4 CVF aligns with conscientiousness? What are the key characteristics of extraversion? Which of the 4 CVF aligns with extraversion? What are the key characteristics of agreeableness? Which of the 4 CVF aligns with agreeableness? What are the key characteristics of neuroticism? Which of the 4 CVF aligns with neuroticism?

Question Your Response Feedback CLAN Correct ADHOCRACY Correct MARKET Correct HIERARCHY Correct ADHOCRACY Correct Try Again OPENNESS Correct EXTRAVERSION Correct AGREEABLENESS Correct Correct Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit the cell to check your response. Tina's Cleaning Team has a culture based on collaboration. Employees see themselves more as family members who value teamwork and consensus. Tina's Cleaning Team exhibits which CVF culture? Dynamo, Inc. has a culture based on energy and creativity. The organization is held together by experimentation, ingenuity and freedom. Dynamo exhibits which CVF culture? Which type of organizational culture provides the best fit for an employee who is goal-oriented and is comfortable being evaluated solely on their individual productivity? Which type of organizational culture provides the best fit for an employee who is organized, on time, and dependable? Which type of organizational culture provides the best fit for an employee who scored high on openness? Which Big 5 personality trait describess a person who is anxious, irritable, and moody? Which Big 5 personality trait describes a person who is curious, original, creative, and open to new ideas? Which Big 5 personality trait describes a person who is outgoing, talkative, and sociable? Which Big 5 personality trait describes a person who is tolerant, sensitive, trusting, and kind? Which Big 5 personality trait describes a person who is organized, punctual, and dependable? CONSCIENTIOUSN ESS D072 Unit 3: Organizational Functions and Values Module 4: Activity

Question Your Response Feedback Selection Correct Attrition Correct Person-job fit Correct subculture Correct Check your knowledge by answering the questions. Note: When you navigate to the response cell, you will see the drop down arrow appear in the lower right hand corner; select your response. The Ritz-Carlton is customer obssesed with a main focus of creating incredibly personalized experiences. During interviews, interviewers use a variety of techinques to determine if a canididate is similarly obssessed. This exemplifies: An employee has been working for a company for the last six months. Over the last few months, the employee has determined that a person- organization misfit has occurred. This exemplifies: The Ritz-Carlton recently interviewed a person who has the skills, knowledge, and abilities for the open night manager postion. This is an exmaple of: Fred was recently transfered from the accounting department to the sales department within the same the organization. Given the unique personalities, tasks, and processes required for each of these departments, Fred may notice a change in the _____________?

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Word List Adhocracy Agreeableness Clan Conscientiousness Extraversion Hierarchy Market Neuroticism Openness

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WEBINAR: Lesson 9: Means of Communication Answer in your own words. Define the term communication. the process of understanding and sharing meaning. Coordination , transmission of information, and sharing of emotions and feelings. It helps people grasp issues, build relationships with co-workers, create aggreements, and make decisions. spoken word and body language or gestures. To transmit information without the use of spoken or written words. What is a communication channel? Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call Face-to-face meeting Lesson 10: Communication Styles Define the term communication style. Dominant way in which an individual interacts and exchanges information with others Aggressive, Passive Agresive, Assertive, and Passive they tend to be overly soft or shy and often look away. Beliefs shape the way in which individuals interpret messages and events What is active listening? What are the five rules for active listening? What is required for effective communication? What are the benefits of good communication skills? What are the two parts of oral communication? What are the two parts of written communication? verbal or the words you choose to use and non verbal meaning the way you choose to use it (text message, e-mail, letter, ect) What is the role of nonverbal communication? Which form of communication is considered the richest? What factors should be considered when selecting a communication channel? Communication channels differ along a scale of quality from rich to lean. Rich channels are more interactive, while the leanest channels, on the other hand, present information without allowing for immediate interaction and often convey only the facts. What is the main difference between personal and professional communication? The difference between professional and personal communication is the degree of formality, professional of course being more proper and formal and personal being more deeper level What are the four types of communication styles? Describe a passive communicator from a nonverbal perspective. Describe an aggressive communicator from a nonverbal perspective. aggressive communicators tend to point fingers while talking and have clenched fists, a rigid posture, and hard stares. They perceive the world as hostile to their interests and try to gain an advantage whenever possible. Describe an assertive communicator from a nonverbal perspective. these individuals have a relaxed posture and smooth and relaxed movements. What is the difference between aggressive and assertive communication styles? Aggressive communication possibly violates the rights of others where assertive ensures the rights of others will not be affected. What is the difference between passive- aggressive and passive communication styles? Passive communication style tends to put everyone elses beliefs above their own they do not think they are important ect where as passive-aggressive communication style tends to play the role of the victim attempting to make others feel guilty to get what they want. What role do personal beliefs play in a person's communication style? giving full attention to what other people are saying, taking time to understand the points being made, asking questions as needed, and not interrupting at inappropriate times. Active listening means giving full attention to the speaker with the intention of understanding the speaker's idea, asking questions if needed, and clarifying for understanding. 1. Listen for message content. 2. Listen for feelings. 3. Respond to feelings. 4. Note all cues. 5.Paraphrase and restate. Module 5: COMMUNICATING EFFECTIVELY IN THE WORKPLACE Module 5 Module 5

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QUESTION Student Answer CORRECT ANSWER B) Non verbal B) Non verbal A) Written A) Written Oral Oral B) Assertive Smiling, fist-pumping and jumping up and down are examples of what type of communication? What type of communication requires a great deal of effort, exact and less natural? ______ communications tend to be richer channels and are well suited for complex or unsettling information. Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain "why." B) Assertive People who rely on assertive communicator styles respect their rights and the rights of others when communicating. These individuals tend to have the most productive communication style. They are direct but not insulting or offensive. Assertive communicators stand up for their own rights but ensure the rights of others are not affected. D072 Unit 4: Effective Communication Module 5: Activity Check your knowledge by answering the questions. After you click into the Student Answer cell, you will see a drop down arrow appear in the lower right corner. Click on that drop down arrow, then select your answer. Your feedback will appear in the Correct Answer cell.

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C) Aggressive C) Aggressive Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________.

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WEBINAR: As you read the lesson, answer the following questions in your own words. Define emotional intelligence (EI). How is a person's EI measured? Emotional Quotient or EQ test What is the difference between EI and IQ? As you read the lesson, answer the following questions in your own words. What can EI enable people to do? How does high EI help global leaders? Lesson 13: Ethics of Emotional Intelligence As you read the lesson, answer the following questions in your own words. Ethical leaders need to have high emotional intelligence, as well as moral strength, grit, and courage What is moral identity? Define the term "machiavellianism" Lesson 11: Definition and Principles of Emotional Intelligence EI is defined as the ability to understand and manage emotions in oneself and in others. It can also be defined as how people understand each other by becoming aware of their own and others' emotions. What are the building blocks that make up EI? 1) Self-awareness is the ability to accurately perceive, assess, and exhibit appropriate emotions. 2)Self-management enables you to channel your emotions in a positive way when needed. 3)Social awareness refers to the ability to empathize and understand how others feel. 4)Relationship management is the ability to assist others in managing their own emotions and establish supportive relationships with others. How is self-awareness different than self- management? Self-awareness is when you percieve emotions and ability to exhibit the appropriate emotion while Self- management allows you to channel your emotions in a positive way. Emotional intelligence is the way we manage and understand emotions in ourselves and others and IQ is the abilty to aquire knowledge and skills Lesson 12: Role, Benefits, and Examples of Emotional Intelligence Emotional intelligence enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team What are the benefits of leaders having a high EI? better able to positively influence employee engagement because employees are better workers when they believe that their supervisor cares about them as a person. Leaders who are proficient at self-regulation are more likely to be transparent, adaptable, and conscientious, which also promotes employee engagement. Successful global leaders with high EQ demonstrate self-awareness by understanding how their own values and cultural norms compare to those of other countries. International business leaders also use self- regulation and social skills to adapt to different cultures and interact in a culturally sensitive manner What four things does an ethical leader need? has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at regulating their emotions What role does courage play in being an ethical leader? Ethical leaders need to be able to take risks and do the right thing, even when they are afraid and regardless of the potential consequences. What role does grit play in being an ethical leader? grit is the biggest predictor of lifelong achievement. Grit also closely correlates with emotional intelligence and has the ability to manage emotions. Leaders use both emotional intelligence and grit to foster organizational growth that aligns with their personal passion and vision Cunning, scheming, and unscrupulous Characteristics of people who are Machiavellian include utilizing emotional detachment to control their impulses; exhibiting carefu l, patient opportunist behaviors; and using subtle tactics such as charm, friendliness, and guilt to hide their true intentions . Individuals who engage in Machiavellianism in the workplace can have destructive consequences for the organization. A company functions due to the collaborative work of its employees. When employees start competing through underhanded means instead of collaborating, people focus on personal gains at the expense of the organization. Module 6: ELEMENTS OF EMOTIONAL INTELLIGENCE Modules 6 & 7 Modules 6 & 7

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QUESTION Student Answer CORRECT ANSWER more transparent and adaptable What are the four areas of Emotional Intelliegence? self-awareness self-management social awareness relationship management Self awareness, self management, social awareness, relationship management What are the five principles of Emotional Intelligence? (Also discussed in module 7, lesson 14) self-awareness self-regulation motivation empathy and social skills Self-Awareness: This involves being attuned to your inner preferences, values, beliefs, and resources. It means being authentic about your emotional state and guiding vision. Self- Regulation: This involves being able to manage your internal state. This includes demonstrating self-control, transparency, and adaptability. Motivation: This involves the ability to understand the emotional tendencies that impact your capacity to reach personal goals. Empathy: This involves being attuned to the emotional signals of others and being able to relate and respond appropriately. Social Skills: This involves a broad range of behaviors related to managing relationships and responding to the emotions of others. What are some traits associated with people with High EI? Assertive, ambitious, driving, strong-willed, decisive, warm, entertaining, persuasive, patient, stable, predictable, good listeners, consistent. D072 Unit 5: Emotional Intelligence Module 6: Activity Check your knowledge by answering the questions; then compare your answers to the correct answer.

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helps you relate to people aroun you you are more aware of whats right and wrong How can EI be beneficial in the workplace and your personal life? EI can help you deal effectively with difficult people and situations. If you work with people who you do not like, you can use EI to learn to get along with them. If you can identify your emotions, you can learn to control them. EI enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team. It also allows people to recognize and understand their emotions and their reactions to others' emotions. Leaders and professionals who can demonstrate higher EQ are more likely to be successful in What is the difference between EI and IQ? ei is the way we manage and understand emotions where iq is the level of our ability and skills EI is the ability to recognize, understand and manage our own emotions. Recognize, understand and influence the emotions of others. IQ is a number indicating a person's relative level of intelligence: it is the mental age (as shown by intelligence tests). How can having high EI affect making ethical decisions? One aspect of emotional intelligence is moral identity, which has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at regulating their emotions.

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WEBINAR: As you read the lesson, answer the following questions in your own words. self-awareness, self-regulation, motivation, empathy, and social skills As you read the lesson, answer the following questions in your own words. Define the techniques for improving EI. Mindfulness is Consiousness of the present moment where meditation is focusing on the present moment Define supportive communication. As you read the lesson, answer the following questions in your own words. supportive communication and active listening The 80/20 rule and Open-ended and follow-up questions Lesson 14: Techniques for Objective Self- Examination Describe the five principles outlined by Sellie-Dosunmu. Lesson 15: Enhancing Your Emotional Intelligence Fear, for example, mobilizes the body to fight or flee, whereas happiness rewards for achieving goals and helps build attachments to other people. Emotions also motivate learning. For example, surprise makes individuals stop what they are doing, pay attention to the surprising thing, and evaluate whether it is dangerous. Interest encourages lifelong learning, as discovering something interesting motivates learning for its own sake and is a major engine of human competence. How is meditation different than mindfulness? How is self-reflection different than mindfulness? Self-reflection is being aware of why you did something when you did it where mindfulness is just bein aware you did it not knowing why you did it Describe the three tools outlined by Sellie- Dosunmu to guide feedback. behavioral event interviews: These are guided interview questions where individuals use their own words to describe their thoughts and feelings during a specific situation. The coach then uses individual responses to measure specific behaviors and competencies and establish a development plan. simulation feedback: In this type of feedback, individuals role-play in challenging EI simulations and are provided feedback based on their behavioral choices. Coaches then discuss what went well and what could be done differently based on EQ competencies. surveys: These are paper or online questionnaires that ask learners to describe their preferred actions in specific situations. More sophisticated surveys require trainers or coaches to be accredited. Supportive communication is a strategy that seeks to preserve a positive relationship between communicators while still addressing the problem at hand Lesson 16: Sharing Emotional Intelligence Concepts with Others List the techniques you can use to support other people's EI growth. You can support others in their EI evolution by helping them develop what two competencies? Module 7: TECHNIQUES FOR ENHANCING EMOTIONAL INTELLIGENCE Modules 6 & 7 Modules 6 & 7 Personal competencies relate to self-awareness, self-regulation, and motivation. Social competencies relate to developing empathy and social skills.

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QUESTION CORRECT ANSWER journaling Excellent simulation feedback surveys Excellent 80/20 Excellent incident debrief Excellent Coaching Program Excellent Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit the cell to check your response. Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback) As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys) Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20) You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness) A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication) D072 Unit 5: Emotional Intelligence Module 7: Activity

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WEBINAR: As you read the lesson, answer the following questions in your own words. Define leadership. The activity of leading a group of people or an organization or the ability to do so How do leaders gain power? Define manager. How do managers gain power? Managers are usually appointed to their role and focus on planning, organizing, and directing How can individuals exhibit leadership? Individuals can exhibit leadership by influencing, inspiring, mentoring, and motivating others Define locus of control. Define internal locus of control. People who believe they control their life have an internal locus of control Define external locus of control. drive, motivation, integrity, self-confidence, cognitive ability, knowledge of business, and charisma Identify two types of leader behaviors. consideration (* communication and respect*) and initiating (*planning, problem-solving, and scheduling*) Behaviors that focus on supporting employees What a leaders concern for people is versus there concern for production Lesson 17: Key Attributes of Leadership and Their Benefits Leaders' power is given to them by their followers due to their perceived knowledge, personality, and attractiveness, as well as the working relationship that has developed between them and their followers An individual who oversees a certain group of tasks or a certain subset of a company and often has a staff of people who report to them Extent to which an entity believes the current and anticipated circumstances and their response to them are within their control people who attribute their success or failure to outside influences (such as luck, timing, or other people) have an external locus of control What are the 7 core traits of successful leaders according to Edwin Lockert? What traits of successful leaders have other studies shown? intelligence and integrity and personality traits such as extraversion, conscientiousness, openness, and high self-esteem Define job-centered behaviors and provide an example. job-centered behavior Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources Define employee-member centered behaviors and provide an example. What are the five leadership styles identified in the Blake Mouton Leadership Grid? accomodating (yeild and comply), sound (contribute and commit), status quo (balance and compromise), indifferent (evade and elude), and controlling (direct and dominant) According to Blake & Mouton, what determines which leadership style a manager should use? What does a status quo management style indicate according to the Blake & Mouton leadership grid? balance and compromise. Endorses results that are popular but caution against taking unnecessary risks. Test opinions with others to ensure ongoing acceptability What does an indifferent management style indicate according to Blake & Mouton's leadership grid? Evade and elude. Distants oneself from taking active responsibility for results to avoid getting entangled in problems. If foreced they take a passive or supportive position. What does a controlling management style indicate according to Blake & Mouton's leadership grid? Direct and dominant. Expects results and takes control by clearly stating a course of action. Enforces rules that sustain high results and do not permit deviation. What does an accommodating management style indicate according to Blake & Mouton's leadership grid? Yeild and comply. Supports results that establish and reinforce hamony. Generates positive and pleasing aspects of work. What does a sound management style indicate according to Blake & Mouton's leadership grid? Contribute and commit. Supports team action in a way that invites involvement and commitment. Explores all facts and alternative views to reach a shared understaning of the best solution. Module 8: EXPLORING ELEMENTS OF LEADERSHIP Modules 8 & 9 Modules 8 & 9

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Lesson 18: Bases of Power Answer in your own words. Use the Activity tab questions to guide your answers. Define power. The ability to influence the behavior of others to get what you want Define influence tactics. The way individuals attempt to influence one another in organizations Define rational persuasion. Define inspirational appeals. Engage values, emotions, and beliefs to gain support for course of action Legitimate, reward, coercive, expert, information, and referent Where does legitimate power come from? Legitimate power is power that comes from one's organizational role or position. What is reward power? Provide an example of coercive power. a vice president of sales may threaten salespeople to either meet their sales goals or get replaced. It gives something to someone where coercive power takes something away. Define expert power. Lesson 19: Process of Design Thinking As you read the lesson, answer the following questions in your own words. Why is integrity an important quality for leaders? Integrity is an important quality for organizational leaders because the values of the leader are often directly translated into the values of the organization. Using facts, data, and logical arguments to try to convince others that one point of view is the best alternative What are the six sources of power used by leaders? Reward power is the ability to grant a reward to an employee in exchange for job performance. For example, the supervisor can provide employees a bonus when they meet a set goal for a project. How is reward power different than coercive power? Expert power is power based on knowledge and special skill or experience, such as lawyers or doctors who are formally recognized for their expertise. How is information power different than expert power? expert power is power based on knowledge and special skill or experience where informaion power is when a leader has knowledge that others need or want. List and define the six-stages of design thinking. 1) Empathize—Research your users' needs. 2) Define—State your users' needs and problems. 3)Ideate—Challenge assumptions and create ideas. 4)Prototype—Start to create solutions. 5)Test—Try your solutions out. 6)Implement—Introduce your idea to markets. What leadership style aligns closely to the design thinking model? The transformational leadership approach highlights the importance of leader charisma, inspirational motivation, intellectual stimulation, and individualized consideration as methods of influence that align closely to the design thinking model.

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Question Your Response Feedback _________power is based on knowledge and special skill or experience. Expert Correct Information Correct ______power is based on one's organizational role or position. Legitimate Correct Reward Correct _____ power comes from being trusted and respected. Referent Correct Coercive Correct Question Your Response Feedback Start to create solutions. Prototype Correct Research your users' needs. Empathize Correct Introduce your idea to markets. Implement Correct Try your solutions out. Test Correct State your users' needs and problems. Define Correct Challenge assumptions and create ideas. Ideate Correct Question Your Response Feedback Reward Correct Complete the following short statements with words from the drop down list. Once you click in the response cell, a drop down arrow will appear. Select your answer and you will see your feedback. ________ power is based on an employee possessing knowledge that others need or want. _______power is the ability to grant incentives to an employee in exchange for job performance. _______ power is the ability to take something away from or punish someone for noncompliance. Complete the following short statements with words from the drop down list. Once you click in the response cell, a drop down arrow will appear. Select your answer and you will see your feedback. Some words may be used more than once. A supervisor who provides employees with extra time off when they meet a major project objective is exhibiting what type of power? D072 Unit 6: Leadership and Influence Module 8: Activity

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Referent Correct Expert Correct Empathize Correct Leader Correct Test Correct Indifferent Correct Sound Correct Ideate Correct Controlling Correct Lady Gaga is a famous singer and song writer who is respected by her peers in the industry. Lady Gaga has what type of power? John has worked at his current company for 2 years, but he is already considered a SME based on the knowledge and experience he has developed over his career. Which type of power has John gained? A manager is working to create a more effective and streamlined recruitment and selection process. The manager meets with each of the hiring managers to discuss their concerns about the current process and understand the various steps needed to hire a new employee. Which stage of the design thinking process is the manager performing? _______(s) inspire primarily through intrinsic processes such as internal inspiration. The R&D manager uses production controls to ensure the system can make the item to the expected specifications. Which stage in the design thinking process is being used during this task? A group of employees share with their manager that there is conflict within the team. The manager tells the employees to resolve the problem themselves. Which style of leadership is this manager using? The manager supports team action in a way that invites involvement and commitment. He explores all facts and alternative views to reach a shared understanding of the best solution. Based on Blake and Mouton’s Leadership Grid, which style of leadership is being used? Juan is leading a team to design a new technology that will be used across the organization. Juan has invited employees to a brainstorming meeting in which all employees are encouraged to think creatively and outside of the box. Which stage of the design process does this situation describe? A manager is very focused on the sales numbers of the team and expects the employees to demonstrate high results each month without considering the feelings or opinions of the team. Based on Blake and Mouton’s Leadership Grid, which behavior is the manager exhibiting?

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WEBINAR: Lesson 20: Leadership Styles As you read the lesson, answer the following questions in your own words. Define the term leadership style. Manner and approach of providing direction, implementing plans, and motivating people What does a leader with a task-oriented style focus on? Describe the term autocratic style of leadership. Keeps close control over subordinates and does not seek much input from others When is an autocratic style of leadership effective? Its effective when decisions need to made quickly. Seeks input from its subordinates What does a participative leader value? This approach values individual interests and perspectives while also contributing to team cohesion Describe the term laissez-faire style of leadership. Idealized influence, Inspirational motivation, Intellectual stimulation, and Individualized consideration Define idealized influence. A leader models behaviors and attitudes that subordinates choose to emulate Define inspirational motivation. A leader inspires a passionate vision among subordinates or the organization itself Define intellectual stimulation. Define individualized consideration. A leader takes the time to learn about the talents of each individual and puts them to good use Define the term situational leadership. Describe a selling leadership style. Describe a telling leadership style. This is a directive and authoritative approach. The leader makes decisions and tells employees what to do. Describe a delegating leadership style. The leader assigns decision-making responsibility to team members but oversees their work. Describe a partipative leadership style. telling selling participating delegating What does a leader with a people-oriented style focus on? More concerned with workplace relationships. The leader emphasizes interpersonal relations and employee cooperation. Technical or task aspects of the job. The concern for this type of leader is that employees know what is expected of them and have the tools needed to do their job. Describe the term participative or democratic style of leadership. The laissez-faire style is sometimes described as "hands-off" management because the manager delegates the tasks to the followers while providing little or no direction. How are polices and methods created under a laissez- faire style of leadership? Under this type of management, subordinates are given a free hand in deciding their own policies and methods. What tools do transactional leaders use to motivate employees? One basic form is when sales representatives are paid on commission or given performance bonuses for the number of sales they complete. The leader or organization wants the employee to secure sales, so the motivation is provided in the form of money. What is the major assumption under transactional leadership theory? Transactional leadership theories assume that the desires of the leader and the desires of the follower are not the same. Because of this, the leader must provide some form of extrinsic motivation for the follower. Without this, the follower will not want to do what the leader desires. What is transformational leadership committed to changing? transformational leadership is committed to changing the desires of the follower so they match the desires of the leader. If the leader can transform followers' wants so they share the leader’s vision and desires, they will have a greater source of motivation to pursue that vision and goal. What are the 4 tools transformational leadership can use? A leader recognizes the intellect of subordinates and empowers them to contribute toward the success or vision of the organization Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances Leaders are still the decision-makers, but they communicate and work to persuade employees rather than simply direct them. Leaders work with team members to make decisions together. They support and encourage them and are more participatory. Which situational leadership style should be used when followers have low competence and low commitment? Which situational leadership style should be used when followers have low competence and high commitment? Which situational leadership style should be used when followers have high competence but low commitment and confidence? Which situational leadership style should be used when followers have high competence and high commitment and confidence? Module 9: LEADERSHIP STYLES Modules 8 & 9 Modules 8 & 9

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Lesson 21: Interacting with Different Leadership Styles As you read the lesson, answer the following questions in your own words. Under situational leadership, what determines which style should be used? To be most effective and successful, a leader must be able to adapt their style and approach to diverse circumstances. This includes balancing one's personal leadership style with the followers' level of maturity or preparedness. What determines the appropriate leadership style a manager should use? A manager’s style of giving direction, setting strategy, and motivating people is the result of the context, as well as their personality, values, training, and experience. In what situations does autocratic leadership work best? Employees have high role ambiguity. Employees have low abilities. Employees have low intrinsic motivation. There is little time for group decision making. In what situations does participative leadership work best? Employees have high abilities. Employees have high intrinsic motivation. The decision is relevant to employees. The decisions impact a large number of people. In what situations does laissez-faire leadership work best? Employees have high abilities. This is found In creative fields where the team values its freedom. Employees have high achievement motivation.

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Question Your Response Feedback transformational Correct autocratic Correct laissez-fare Correct autocratic Correct participative Correct participative Correct telling Correct selling Correct Complete the following short statements with the words from the drop down list. After you select your response, your feedback will appear. Jamie’s manager routinely asks her team for their input in business decisions. Her manager also motivates her team with positive feedback and training, sets clear goals, sets high standards, and very much appreciates the team’s work. In fact, her manager encourages her team to look for ways to challenge themselves and perform at their highest potential. What type of leadership does this exemplify? In an emergency situation, where time is critical; there is little time for group decision-making. This describes what style of leadership? A manager who exhibits a ________ style of management provides employees significant freedom, trusts them to use their professional expertise to make sound decisions, and interferes only when necessary. Betty, a new manager, recently hired an employee from another department to work on her team. While Sammy is known to be a real “go getter”, he has no prior experience in this role. Which style of leadership should be effective in managing and directing Sammy? Eli has high competence and low commitment and is classified as M3 level of maturity. Which type of leadership style will be the best for Eli? Sue has managed the Accounting Department over the last 10 years. Sue engages team members in decision-making processes, although she ultimately retains the final say. What’s Sue’s leadership style? Which leadership style should be used to manage a low competence and low commitment team? Under this leadership style, leaders are still the decision-makers, but they communicate and work to persuade employees rather than simply direct them. D072 Unit 6: Leadership and Influence Module 9: Activity

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Question Your Response Feedback Idealized Influence Correct Inspirational Motivation Correct Individualized Consideration Correct Intellectual Stimulation Correct Complete the following short statements with the words from the drop down list. After you select your response, your feedback will appear. A leader who displays __________ is a respected role model to his or her followers in terms of performance, ethics, and confidence. _______ creates a collective vision that encourages followers to exert extra effort in challenging situations. A leader who displays __________ helps followers to achieve their potential through coaching and mentoring. A leader who encourages his/her followers to think critically and independently is displaying ___________.

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D072 OA Study Plan Module 9

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