9453 ChengSITXHRM003 Assessment 1 -Short Answers (2) 3

Assessment Tasks and Instructions Student Name Student Number Course and Code Unit(s) of Competency and Code(s) SITXHRM003 Lead and manage people Stream/Cluster Trainer/Assessor Assessment for this Unit of Competency/Cluster Details Assessment 1 Short Answers Assessment 2 Project Assessment 3 Practical Observation Assessment conducted in this instance: Assessment 1 2 3 Reasonable Adjustment 1. Has reasonable adjustment been applied to this assessment? No No further information required Yes Complete 2. 2. Provide details for the requirements and provisions for adjustment of assessment: Student to complete My assessor has discussed the adjustments with me I agree to the adjustments applied to this assessment Signature Date 2 nd Assessor to complete I agree the adjustments applied to this assessment are reasonable

Name Signature Date Assessment Guidelines What will be assessed The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects:  roles of and functions performed by supervisors and managers: o decision making o delegating tasks o monitoring staff o planning and organising o providing information:  organisation performance  changes in organisational policies  marketing information and targets  overall organisational objectives  plans for new equipment  rationale for management decisions  technology updates  training developments  expectations, roles and responsibilities of team members: o adhering to policies and procedures o cooperative and open communication o nature and scope of work o relationships with others in the workplace and interdependent areas of activity o reporting requirements  considerations in the individual development of staff: o change in job responsibilities o external training and professional development o formal promotion o internal training and professional development o opportunity for greater autonomy or responsibility  features of different leadership styles  features of open and supportive communication  characteristics of effective leadership  principles of teamwork and: o characteristics of effective teams o roles and attributes of team members o organisation of teams o potential team problems o benefits of effective teamwork  role and theories of motivation as they apply to the management of individuals and teams  the role of group dynamics in successful team management

Assessor(s) Signature(s): Date: / / Student Signature Date: / /

Assessment 1 Your Task: Answer the following questions below. All questions must be answered. Question 1 List 5 roles and functions performed by supervisors and managers: Answer may include (but not limited to):  Liaison  Researcher  Disseminator  Spokesperson  Negotiator  Defender  Motivator Note: Trainer may also use knowledge of job functions, such as Supervise F&B Staff, Monitor waiting staff, etc. Question 2 Match the leadership style on the left to the description on the right: Authoritarian or autocratic leadership Participative or democratic Laissez-faire style Transactional leadership Transformational leadership Situational leadership 1. Gives guidance to the team, but also seek their input and opinions when making decisions. 2. Involves somebody speaking from a position of power and exercising tight control over their subordinates. 3. Involves giving people a job and a possible direction and letting them do it themselves. 4. Involves modifying your style of leadership to suit the particular situation. 5. Involves setting out clear goals and objectives, along with the corresponding rewards and punishment. 6. The leader will offer some kind of personal transformation to the follower.

Question 7 List 6 advantages of working as a team, as opposed to working individually. 1. Spread the work 2. More ideas 3. Build trust 4. Teaches conflict resolution skills 5. Blends complementary strength 6. Encourages Healthy Risk taking Question 8 As a leader, the most important part of being a leader is setting a good example. Why is this? The leaders set direction by helping other see what lie ahead and rising the challenges. The reason to set a good example is to lead those team member to follow the steps and help to lead their trust to the leader. Question 9 List 3 ways you can act to send a positive message to your team as a leader: 1. Giving the feedback to them of what they are doing good 2. Encourage them 3. Talk to them in a positive way Question 10 What is a manager’s role in achieving company goals? THe manager work within a business and work together. Their role is to navigate other staff, helping them to solve problem and motivate them to achieve their goals.

Question 11 Why must you show your staff that you support the business goals? If the leader or manager support the business goal, the staff automatically will follow. They normally know they require to follow the leader. Question 12 List 4 reasons why treating people with integrity, respect and empathy will help you manage your team. 1. IT builds the respect between the team 2. It builds trust and knowing it a reasonable person to follow 3. Increases employee engagement 4. Respect boosts the bottom line Question 13 If you don’t treat people with respect (for example use fear and threats) this can have a negative effect on your team. List 4 examples of how lack of respect can negatively impact on a team: 1. Disrespect between the team 2. Negative air between the team 3. Less communication 4. Destruction of the team Question 14 Fill in the following gaps There are 3 types of goals you need to set, they are; term term term Question 15 List 3 methods you could use to help your team to monitor the progress of meeting goals:

Question 16 Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of your team. List 3 good KPIs that might help your team achieve the organisational goals. 1. Profit Margin 2. Revenue per client/member 3. Average daily attendance Question 17 Why is setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve business goals? It give the team and the department visibility and transparency into their number on increase of sales and productivity. The data being pulled to show the changes on the business and motivate team to do better. Question 18 What type of communication methods can you use to help a team become more independent (and take responsibility for their own work)? 1. Having one on one interaction 2. Show appreciation 3. Use time wisely Question 19 You must inform staff of what is expected in their individual role or activities they undertake. One example is making sure you have told them expected outcomes – list 4 other aspects you must clearly communicate to them: 1. Be clear and concise 2. Ensure that your attitude makes your approachable 3. Set the right Culture 4. Keep your employees updated Regularly

Question 24 List 3 benefits of communicating with your staff and involving them in making decisions. 1. More Ideas which can be shared in the group 2. All the staff can help consider a decision which will help the business 3. It helps to build their trust and understanding on others Question 25 List 3 ways to show your employees that you support and value open communication within the team 1. Encourage mentoring 2. Rotate employee roles 3. Take a personal interest Question 26 As a manager or team leader you need to communicate the important ideas, plans and objectives. List 3 pieces of data or information the team may need full access to. 1. Knowledge to the status of the business 2. Target market for the Business 3. Percentage board on productivity Question 27 How does having your team fully informed about business objectives and goals help the business? IF the team fully informed about the business objective and goals, the employees will know where the focus point will be and knowing the path to get rewarded and work hard. Question 28 When someone has a criticism of your team’s performance why does this reflect badly on you? If someone has a criticism on the team performance, if will reglect to the leader as they are doing things on the

wrong way. This will affect the team trust and the loss of the leadership for the team. Question 29 What does using feedback provide team members with? The feedback provide team member to know where are the problems and knowing where is the problem is at and able to solve it and able improve. Question 30 Finish this sentence. If the employee has done a good job, then the feedback should be ...... Talking about the situation and point require to improve. Question 31 Finish this sentence. If you need to provide criticism to an employee, then the feedback should be ...... Then the feedback should be talking about issue they made. Question 32 List 3 benefits of delegation 1. Gives you time and ability to focus on higher level task. 2. Give other the ability to learn and develop new skills 3. Improves efficiency, productivity, and time management. Question 33 List 3 reasons managers don’t delegate. 1. They are afraid that someone else might do the task more effectively 2. They may Truly believe that they are only one who really know how to do the task well 3. They see the task as a key part of tehri authority or status

Question 35 Why is it important to make an effort to develop individuals within your team? Each individual in the team can important. If one doesn’t corporate, it will affect the entire team structure and trust between others. Question 36 List 3 ways you can help individuals develop within a team 1. Ensure that each person truly understand their role 2. Provide training and development tool 3. Step away and let them do their job Question 37 You can use KPIs which can help you monitor team performance, to make sure your team is progressing towards achieving goals. What does ‘KPI’ stand for? Key performance indicator Question 38 KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for? Specific, measurable, achievable, relevant, and time base goals Question 39 How often should you provide coaching or mentoring to your team? The coaching require to be monthly, depending the team Question 40

List 2 aspects which can affect how much coaching or mentoring a person may need. 1. Motivation 2. Measurement Question 41 When it comes to motivation – what is more important to most people than money? Providing them with a better working environment Question 42 Why is recognising and rewarding good performance important? When the employees hard work are valued, their satisfaction and productivity rises and motivates their work and maintain them or improve their work. Question 43 List 3 methods to reward good performance of team members: 1. Flexibility 2. Small event 3. Gift cards Question 44 What are motivational theories? List 3 examples of motivational theories 1. Expectancy theory 2. Reinforced theory 3. Goal setting theory