Leadership Development Workshop: Solving Hospital Challenges

Intervention Selection and Application: Addressing Leadership Challenges in City Center Hospital Elena Small The University of Arizona Global Campus BUS370: Organizational Development Debra Culler November 27, 2023

Selecting an Appropriate Intervention: Given the leadership and team dynamics issues identified in the City Center Hospital case study, a fitting intervention is a Leadership Development and Team Building Workshop. This intervention entails a targeted program aiming to boost leadership skills among unit managers while cultivating a collaborative and united team approach among internal managers. Explanation of Applicability: The Leadership Development and Team Building Workshop is highly relevant to the City Center Hospital case study for various reasons. Firstly, the challenges identified, such as morale issues among nursing staff, strained relationships among doctors, unit managers, and nurses, and the potential attrition of physicians, call for a comprehensive approach. Leadership development is crucial to addressing perceived deficiencies among unit managers, while team building is essential to improve collaboration and communication among doctors, unit managers, and nurses. Moreover, the 1-day workshop format aligns with the hospital's goal of achieving visible improvements within the next 12 months. The workshop's efficiency, coupled with key stakeholders' participation, ensures a focused effort to bring about positive change. The dual focus on leadership and team dynamics also aligns with the hospital's broader cultural transformation towards a more profit and patient-centered approach. Interpretation of Actions Involved: The Leadership Development and Team Building Workshop encompasses a series of well-planned actions to address the identified challenges effectively. 1. Leadership Development Modules:  Purpose: Enhance leadership skills among unit managers.

 Actions: Conduct training sessions on effective communication, conflict resolution, and decision-making skills. Utilize real-world scenarios relevant to the hospital's context to facilitate practical learning. 2. Team Building Activities:  Purpose: Foster a united team approach among internal managers.  Actions: Implement collaborative exercises and activities encouraging open dialogue, participation, and problem-solving. These activities are designed to improve relationships, build trust, and enhance mutual understanding among doctors, unit managers, and nurses. 3. Participation of Key Stakeholders:  Purpose: Ensure representation from all relevant parties and demonstrate leadership commitment.  Actions: Actively involve key stakeholders, including physicians, unit managers, and nursing staff, in the workshop. The participation of the CEO, DON, and HR manager emphasizes the organizational priority placed on addressing the identified issues and sets a collaborative tone. 4. Transparent Communication:  Purpose: Build trust and ensure participants are well-informed.  Actions: Implement a clear communication plan, disseminating information well in advance about the purpose, objectives, and expected outcomes of the workshop. Regular updates on the intervention's progress are provided, and feedback mechanisms are established to gather insights and suggestions for continuous improvement.

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5. Feedback Mechanisms:  Purpose: Continuously improve the intervention based on participant feedback.  Actions: Conduct immediate evaluations after the workshop to gather initial feedback. Anonymous surveys and open forums provide a platform for participants to express opinions, ensuring continuous improvement throughout the session.

References Cummings, T. G., & Worley, C. G. (2015). Organization development and change. Cengage Learning. Bierema, L. (2020). Organizational development: An action research approach (2nd ed.). Zovio.

BUS370 Week 4 Assignment

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