BSBWOR501 Task 1 V2-1

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Las Positas College *

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BSBWOR501

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Management

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Jan 9, 2024

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Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au BSB5195 Diploma of Leadership and Management BSBWOR501 Manage personal work priorities and professional development Task 1

Questioning Assessment Candidate Instructions You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below, and any additional probing or clarification questions required by the assessor. The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency. Task Details There is no restriction on the length of the question responses, or time restriction in completing the assessment. It is anticipated however that the assessment will take approximately 2 hours to complete, and word limit is unit as a guide only. The assessment may be re-attempted on two further occasions (maximum three attempts in total) . All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work. You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment. Evidence to be collected Answer the activity in as much detail as possible, considering your organisational requirements. In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your assessor prior to undertaking the task. Objective To provide you with an opportunity to show you have the required knowledge for this unit. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

Candidate Declaration Candidate name: RAVI KUMAR Trainer’s name: NIGEL Date: 07/06/2020 Assessment declaration: I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Ravi Kumar Your trainer and assessor will be grading your work and provide you with constructive feedback on Canvas. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

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Task 1: Knowledge Questions Question 1 In the table below, describe each of the work practices and one management technique that can be used for that practice. (30 words each) Answer: Practice Explanation Management Technique 1. Performance Management Performance Management system helps manage the performance of the employees Annual Performance review Key Performance indicator 2. Self-Awareness Identification(including personality and behavior) It is a tool to help employee reach higher level of job satisfaction, become a better leader, improves relationships with colleagues and manage emotions better. Observe and recognize Feedback from others 3. Personal Development Plan A personal development plan helps us to know where we’re headed and how to get there, with specifics Develop New Skills Set a deadline 4. Personal Goal Setting Personal goal are the expressions of the things you want to achieve in the life. When anyone want to achieve in the life setting goals helps to achieving them and keep Prepare SMART goals Chart your progress Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

motivated. 5. Time Management Time management ” is the process of organizing and planning how to divide your time between specific activities. Prioritizing tasks Group similar task together Question 2 Discuss management development opportunities and options available to you. Fill out the table, following the guide questions. Answer: What is your current position at work or a position you aspire to? CURRENT / ASPIRED WORK POSITION: Team Supervisor Briefly discuss two (2) development opportunities that will further your career in management. What opportunities can help you in advancing your career in workplace management? How will these help? Each response must OPPORTUNITY 1: Enhance Communication: Enhance communication with the manager will provide an opportunity to learn more about the organisation, what needs to be done according to the expectation. OPPORTUNITY 2: Training and responsibility: Proper training and new responsibility should be given to me, so Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

be 30 - 60 words only. that I can perform accordance to the new responsibilities. Briefly discuss two (2) specific development options available to you for furthering your career in management. Identify what the options are (workshop/ seminar/ course/ etc.), where these will be, and when, and briefly discuss how these will help further your career. These must be available to you within the next six (6) months. WHAT: Customer Service Manager WHERE: Front-End WHEN: In a Year HOW WILL THIS FURTHER YOUR CAREER? It is been over a year I am working as a supervisor and gained skills of staff management at the front with an extensive customer service. This position will further help me to enhance my skills in managing the overall performance of the staff and labour cost. WHAT: Leadership and management WHERE: Darwin WHEN: Currently Enrolled HOW WILL THIS FURTHER YOUR CAREER? I have already gained practical experience in leadership and management, but this course will help me develop theoretical understanding and clear my doubts how tackle situation at the workplace . Question 3 List two (2) methods for a healthy work-life balance and describe each method. (30 words each) Answer: Track your time: Manage task according to the time given for the work, it will help an employee to give and divide appropriate timing for each task required and hence record time and utilize the remaining time for exercise. Determine priorities: completion of the task according to the priorities helps completion of the task which requires extra attention of time. It also helps reducing stress level in an Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

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organisation and promote healthy work-life balance. Question 4 Refer to your organisation or an organisation that you are familiar with. List two (2) policies and their corresponding procedures on managing personal work priorities and/or professional development. Answer: Customer Service: Customer service is a on priority in my organisation. Employee Shifts: Managing employee shifts, breaks and rotation is the second priority. Question 5 List and describe the 3 main learning styles. Which is your learning style and how can you adapt your development to take advantage of your learning style? (100 words) Answer: There are several learning style modalities, which focus on three main categories: visual, auditory, and kinesthetic. Visual refers to learning by seeing and watching for example, pictures, diagrams, films, videos or demonstrations. Characteristics of Visual learners:  Remember what they see rather than what they hear  Remember diagram and pictures  Prefer to read and write rather than listen  Have trouble remembering verbal instruction Auditory refers to learning by hearing and spoken words. They retain information by listening. Characteristics of Auditory Learners:  Can follow verbal instruction easily  Like to hear someone explain and like explaining to someone else Kinesthetic refers to learning by doing, touching, and interacting. Characteristics of Kinesthetic Learners:  Like to take notes or even draw pictures or double whilst listening  Memorise by walking and seeing I am more towards Kinesthetic learning where I can actually learn by doing things, it helps me to practice and amend things at the same time. it also helps to develop understanding of other learning Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

style and I can probably think and act according to the scenario in the organization. Question 6 Describe 2 work practices or tools that can improve your personal performance. (50 words) Answer: Set clear Milestone: Set clear milestone means plan step by step things to be achieved in the given time and organise task according to the need. Plan and prioritise: Plan and prioritise important task which can be done before time and other works can be completed later. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

BSBWOR501 Task 1 V2-1

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