SITHCCC020

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TAFE Queensland *

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MISC

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Jan 9, 2024

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SITHCCC020 Work effectively as a cook Learner Workbook 2.0
P a g e | 1 Table of Contents Table of Contents ............................................................................................................................. 1 Instructions to Learner ..................................................................................................................... 3 Assessment instructions ................................................................................................................ 3 Assessment requirements ............................................................................................................. 5 Candidate Details ............................................................................................................................. 6 Assessment – SITHCCC020: Work effectively as a cook ................................................................. 6 Observation/Demonstration ............................................................................................................ 7 Activities ........................................................................................................................................... 8 Activity 1A ...................................................................................................................................... 8 Activity 1B ...................................................................................................................................... 9 Activity 1C .................................................................................................................................... 10 Activity 1D ................................................................................................................................... 11 Activity 1E .................................................................................................................................... 12 Activity 2A .................................................................................................................................... 13 Activity 2B .................................................................................................................................... 14 Activity 2C .................................................................................................................................... 15 Activity 2D ................................................................................................................................... 16 Activity 2E .................................................................................................................................... 17 Activity 2F .................................................................................................................................... 18 Activity 2G ................................................................................................................................... 19 Activity 3A .................................................................................................................................... 20 Activity 3B .................................................................................................................................... 21 Activity 3C .................................................................................................................................... 22 Major Assessments ......................................................................................................................... 23 Section A: Skills Activity ............................................................................................................... 24 Section B: Knowledge Activity (Q & A) ......................................................................................... 26 Section C: Performance Activity ................................................................................................... 30 MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 2 MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 3 Instructions to Learner Assessment instructions Overview Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process. Written work Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria: Address each question including any sub-points Demonstrate that you have researched the topic thoroughly Cover the topic in a logical, structured manner Your assessment tasks are well presented, well referenced and word processed Your assessment tasks include your full legal name on each and every page. Active participation It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time. Plagiarism Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism: Presenting any work by another individual as one's own unintentionally Handing in assessments markedly similar to or copied from another learner Presenting the work of another individual or group as their own work Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 4 If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly. Collusion Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC. Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm). Competency outcome There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience). Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency. If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency. Additional evidence If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments. Confidentiality We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 5 Assessment appeals process If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal. Recognised prior learning Candidates will be able to have their previous experience or expertise recognised on request. Special needs Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately . MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 6 Assessment requirements Assessment can either be: Direct observation Product-based methods e.g. reports, role plays, work samples Portfolios – annotated and validated Questioning Third party evidence. If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party. Third parties can be: Supervisors Trainers Team members Clients Consumers. The third party observation must be submitted to your trainer/assessor, as directed. The third party observation is to be used by the assessor to assist them in determining competency. The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency. To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit. Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result. As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction. If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 7 Candidate Details Assessment – SITHCCC020: Work effectively as a cook Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for SITHCCC020: Work effectively as a cook. Name: Mae Angelyn Queddeng Address: 80 GRANADILLA ST. MACGREGOR 4109 Email: maeangelynqueddeng@gmail.com Employer: Heather Garcia Declaration I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed. Signed: Date: October 5,2023 MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 8 Observation/Demonstration Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of observations and demonstrations: Observation is on-the-job The observation will usually require: Performing a work based skill or task Interaction with colleagues and/or customers. Demonstration is off-the-job A demonstration will require: Performing a skill or task that is asked of you Undertaking a simulation exercise. Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements. The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task. You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 9 Activities Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Activity 1A Estimated Time 30 Minutes Objective To provide you with an opportunity to identify how to determine and calculate commodity quantities and determine requirements for quality and style according to recipes and specifications. 1. Explain how you would determine your ingredient quantities, and how you would choose these for quality and style to meet workplace requirements. You should say where you will find this information and the expectations for quality for the type of catering/hospitality environment that you either work in, or are looking to work in. Spoon measures must be measured with the correct sized spoons. A level spoon is essential. Liquid ingredients should be measured in jugs. Set the jug on a flat surface and check at eye level. 2. Provide two examples of equipment that are used within the work environment for weighing or measuring ingredients; briefly describe how you would use them. Measuring cups e.g. 1/4, 1/3, 1/2 and 1 cup measurements Measuring spoons e.g. ½ teaspoon, teaspoon, tablespoon, etc MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 10 Activity 1B Estimated Time 30 Minutes Objective To provide you with an opportunity to prepare a job checklist for food preparation that is clear, complete and appropriate to the situation. For your place of work, or an practical training session, create a job checklist that can be used for a specific dish on the menu. Your checklist should include: The tasks required in the recipe to prepare and serve the dish The order that tasks should be done (considering any parts that may need to be prepared in advance, such as a sauce) The persons responsible for the work tasks (this may just be you, or it may include other kitchen staff) Any required work checks, such as preparation, hygiene, storage and cooking checks and quality checks. Appropriate to situation – think carefully about specific requirements and characteristics of certain types of food e.g. raw meat, dairy products, etc. They may require different items on their checklists. Don’t just apply the same checks to all categories of food. For example, you need to put checks in place to stop cross contamination of foods, spoiling of foods, food wastage, etc. In order to prepare a checklist, you first need to know what food you are required to prepare and cook. You can establish this by using your literacy skills to carefully read any menus and recipes. Then, use your planning and organising skills to prepare the jobs checklist(s) in a logical way. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 11 Activity 1C Estimated Time 25 Minutes Objective To provide you with an opportunity to recognise how to liaise with other team members about menu requirements and job roles. For the following scenarios, explain how you would respond and liaise with your team members to resolve menu requirements and confirm job roles: Scenario one: You notice that the menu for the following week has not yet been checked against the ingredients in the stock room. You need to make sure that there are enough ingredients to make recipes. As you are currently involved in menu planning, you must speak with Steve, the kitchen assistant, to ask him to check stock supplies and to make a list of any ingredients that need to be ordered. I will ask for help to Steve since he is the Kitchen assistant in-charge. And if Steve refuse me to help me, I will try to ask help to another staff. Scenario two: One of the line cooks has called in sick and will not be able to make their shift, which is due to start in four hours. You will need to find a replacement cook. You have two options; you can ask one of the line cooks (Sarah or Mike) if they can cover this shift, or you can telephone another line cook (Stephanie) who is not scheduled to work that day. I will do is to call Stephanie, ask her if she is available or can make it to work that day, if not I will then ask the either of the two line cooks who are willing to volunteer to extend their duty on that day just to cover the shift. Scenario three: A customer has a dietary requirement; they have requested a meat-free version of the lasagne that is on the menu. This will need to be made as an individual dish and you must inform Peter (the head chef). I will inform the head chef is the best way I can do so that he is well informed MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 12 Activity 1D Estimated Time 20 Minutes Objective To provide you with an opportunity to identify how to develop and follow a work schedule to maximise efficiency, taking into consideration roles and responsibilities of other team members. 1. What are the key benefits of developing and following a work schedule? Sets objectives for employees to follow Provides a better understanding of the amount of work required to achieve objective Provides a logical process for staff to follow – in one single document Delegates responsibilities and tasks; each member of staff is aware of their own. 2. Describe the information that ought to be included in a work schedule in hospitality context. The following is a guide of what may be included in a work schedule for place of work: Tasks designated to time of day (start times i.e. 9:00, 12:00, 15:00) Time estimated to complete jobs (duration e.g. 30 minutes, 1 hour, 1 day) Designated tasks – e.g. designating to different staff depending on skills, knowledge, and experience (pastry, soup, pasta, meat, etc.) Menu requirements – e.g. split into breakfast, lunch and dinner/dessert, or divided into vegetarian and non-vegetarian, etc. Health and safety requirements – cleaning of premises, equipment, and personal hygiene to avoid the spread of bacteria and cross-contamination, etc. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 13 Activity 1E Estimated Time 30-40 Minutes Objective To provide you with an opportunity to identify how to complete food organisation and preparation according to different food production and service requirements. 1. Choose two dishes or commodities that are served by your organisation or practical training session. Describe the actions required to organise and prepare the food prior to cooking. Cleaning and preparing vegetables and other commodities Cooking soups and other precooked items Preparing and portioning: o meat o poultry o seafood Preparing: o desserts o dressings o garnishes o sauces o stocks Selecting and using service ware and equipment. 2. How would you present these two dishes for service? You should include how you would choose which service ware was appropriate to use, how food would be placed, and any garnishes that you would use. I will present it nicely, use a presentable plates, use fruit slices, edible flowers and I will also shaped the vegetables and fruits to make it classy as possible MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 14 Activity 2A Estimated Time 20 Minutes Objective To provide you with an opportunity to select and use appropriate commercial equipment to produce menu items in line with manufacturer specifications. For the following six items of equipment, write down what they are used for along with one example for each one, as to when they would be used in a recipe: A blender A hot plate or griddle A steamer A carving knife A whisk A bain-marie. A blender an electrical kitchen appliance used for mixing liquids and soft foods together or turning fruit or vegetables into liquid A hot plate or griddle used to prepare breakfast items such as pancakes, French toast, eggs and bacon, as well as stir-fries and meat dishes like hamburgers, steak and chicken breasts. A steamer used primarily to cook vegetables, seafood, and other foods where moisture retention is essential to visual appearance and taste. A carving knife used for slicing and carving dense meats. Slicing knives are used for cutting thinner slices of roast, fruit and vegetables. All knives aren't used for cleaving meat bones or smaller precision tasks A whisk used to blend ingredients together quickly or to incorporate air into ingredients such as egg whites or heavy cream in order to increase the volume of the mixture A bain-marie. are often used to keep foods cool as well as to heat them. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 15 Activity 2B Estimated Time 15 Minutes Objective To provide you with an opportunity to understand how to cook menu items according to menu type and service style, using appropriate cookery methods, adjusting where required. Referring to your organisation or practical training session, identify two different menu items and explain how the cookery methods you would use and how you would serve these. o stewing – cooking slowly with food covered in liquid in a lidded pan o boiling – cooking in a liquid that has reached boiling point o stir-frying – cooking food in a small amount of fat or oil on extremely high heat, stirring constantly, short cooking time o baking– cooking using dry heat, without direct exposure to flame, usually in an oven MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 16 Activity 2C Estimated Time 15 Minutes Objective To provide you with an opportunity to recognise how to adjust menu items and ingredients to meet special requests or dietary requirements of customers. Highlight two different dietary requirements based on medical issues that you need to be aware of. How can you adjust menu items for these requirements? Diabetic – the body cannot break down glucose into energy, due to lack of/improperly functioning insulin. They need to eat a low fat, moderate calorie, and nutrient dense diet. Having 'rich' foods can cause problems if they do not have an insulin injection Low-cholesterol – cholesterol is a fatty substance which is essential to health (high-density lipoprotein). If excessive bad cholesterol (low-density lipoprotein) is consumed, it builds up in the artery walls, leading to high blood pressure. Diets in low cholesterol can reduce this build up – this means eating a diet avoiding animal fats MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 17 Activity 2D Estimated Time 30 Minutes Objective To provide you with an opportunity to recognise how to produce menu items to meet customer expectations of quality, appeal of presentation and timeliness of delivery. 1. Why is it important to constantly keep food quality in mind as a cook? When cooking items on the menu, we should always keep quality in mind. Customers will expect the dish delivered to them to meet the description provided on the menu, so when particular ingredients or descriptions of tastes have been specified on the menu. 2. How can you ensure that you meet customer expectations in terms of quality and timeliness? Improve your response time Don’t make promises that you can’t keep Get personal Help your customers help themselves 3. Provide three examples of principles that are adopted at your place of work, or that you could adopt in your own work, to increase the appeal of presentation. The primary ingredient in the dish should take up the most space and be visually appealing Meat and other high protein ingredients should be plated closest to the customer Vegetables should be positioned on the far right of the plate relative to the customer MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 18 Activity 2E Estimated Time 25 Minutes Objective To provide you with an opportunity to identify how to work cooperatively as part of a kitchen team and delegate tasks appropriately. 1. How would you work cooperatively in a team environment? (Identify four points.) It allows the cooking process to be carried out safely – if the cooking process isn’t carried out logically it will become potentially dangerous and hazardous It allows the overall aim to be achieved – never forget that every member of staff, responsible for their own task, is a part of reaching the team goal. Working in a team breaks the overall task down into smaller objectives and responsibilities that are easier to achieve Each position within the team is vital. Any task performed incorrectly has a knock on effect e.g. delays, customer complaints, etc. Teamwork creates synergy Listen and respect their point of view 2. What are the key aspects that need to be considered when delegating tasks within the workplace? Guide and check the work and provide feedback Appreciate their efforts Choose the right person for the job Provide trainings MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 19 Activity 2F Estimated Time 30 Minutes Objective To provide you with an opportunity to identify how to follow the workplace safety and hygiene procedures according to organisational and legislative requirements. Access the Food Standards Code and Standard 3.2.2. Identify the following points that food handling businesses will need to incorporate into their work procedures to ensure they work safely and hygienically: What you will need to do when displaying food for self-service What you would need to do if you fell ill with a foodborne disease at work What you would do if you identified a chipped, broken or cracked eating or drinking utensil. The Food Standards Code can be accessed from the Food Standards website at: http://www.foodstandards.gov.au/code/Pages/default.aspx The food safety standards define a food business as any business or activity that involves the handling of any type of food for sale, or the sale of food in Australia. The requirements apply to commercial, charitable or community activities including ‘once-only’ projects that involve the handling or sale of food. A crucial aspect of working for a hospitality business where drinks are served is to ensure staff act with high levels of hygiene at all times. This is a factor that is held in high regard by customers, and poor hygiene standards could result in customers looking to other businesses. Not only will they be able to spot signs of poor cleanliness, but illness could result from inadequate hygiene standards, and this could well lead to losses to customer numbers in the future. Clean hands are essential for working in an environment where beverages are served. It’s very easy for bacteria to spread from the hands of employees to things they touch such as cups, glasses, bottles, plates, and spoons. Hand washing is one of the best ways to prevent the spread of germs between people. Hand washing should take place regularly throughout the shift of employees preparing and serving drinks. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
P a g e | 20 Activity 2G Estimated Time 25 Minutes Objective To provide you with an opportunity to identify how to maintain cleanliness and tidiness of the work environment. 1. What does it mean for the kitchen to be kept in a ‘clean and sanitary condition’? A ‘clean and sanitary condition’ is defined as: Is clean; and Has had applied to it heat or chemicals, heat and chemicals, or other processes, so that the number of microorganisms on the surface or utensil has been reduced to a level that does not compromise the safety of the food with which it may come into contact and does not permit the transmission of infectious disease 2. List a range of cleaning equipment which could be used to maintain a clean and tidy work environment. Provide at least five examples. Cleaning cloths Commercial cleaning and sanitising agents and chemicals for cleaning bar areas and equipment Dishwashers Dustpans and brooms Garbage bins and bags MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 21 Activity 3A Estimated Time 30 Minutes Objective To provide you with an opportunity to identify how to complete end of shift procedures according to organisational practices. 1. At the end of the shift, what will need to be cleaned and sanitised (if not already done so) to ensure workplace health and safety practices are carried out? We need to clean all the cooking equipments, serving equipments, cutlery or crockery that has been used during the service. We also need to clean the storage, worktops, floors and walkways 2. Describe at least three questions that you should aim to answer as a team during a debriefing session. What did staff do well? Where could staff improve? How did staff solve problems? 3. What should you or other team members do when deciding on the preparations required for the next food service or production period? Does any equipment need fixing or maintaining before the next production period? Do any ingredients need removing from the freezer/defrosting in time for the next production period? Do any ingredients need re-stocking before the next production period? MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 22 Activity 3B Estimated Time 15 Minutes Objective To provide you with an opportunity to recognise how to store food items appropriately to minimise food spoilage, contamination and waste. What actions can be taken to reduce the likelihood of food spoilage or contamination in a kitchen environment? (Answers to be 200 words or less.) Spoilage All food items need to be stored correctly in order to retain freshness and stop from decay, etc. You need to always follow the storage instructions on food labels. Some food types spoil much quicker than others e.g. milk. All items have a shelf life according to the ‘best before/use by’ dates shown on them. You should not use a product that has passed these dates. Contamination You should package and store different food types safely. High-risk foods should be stored separately from any other types of food, e.g. raw meat. Use labelled containers to avoid contamination, e.g. colour coded storage containers – red for raw meat, green for vegetables, etc. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 23 Activity 3C Estimated Time 15 Minutes Objective To provide you with an opportunity to understand how to participate in post- shift debrief or handover. When participating in a post-shift handover, what items should you discuss with the head chef or team leader? Provide a minimum of four examples. Explain any changes to menu that need to be adhered to during the next shift Explain any special storage requirements e.g. for ingredients not usually stored/used (i.e. it may be a special occasion) Explain any special customer requests applicable to the next shift Confirm whether any deliveries are due during the next shift and if so what time MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 24 Major Assessments The major assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor. Skills, knowledge and performance may be termed as: Skills – skill requirements, required skills, essential skills, foundation skills Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence Performance – evidence requirements, critical aspects of assessment, performance evidence. Section A: Skills Activity The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances). It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary. Section B: Knowledge Activity (Q & A) The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency. Section C: Performance Activity The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them. If necessary for the activities, you should attached completed written answers, portfolios or any evidence of competency to this workbook. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 25 Section A: Skills Activity Estimated Time: 180 mins Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills: Reading skills to: Select and apply the organisational procedures and strategies needed to perform work effectively Review customer special requests and dietary requirements and interpret required changes to food preparation lists and recipes. Writing skills to: Record clear sequenced instructions for work schedules. Oral communication skills to: Listen to colleague and customer comments, complaints and questions Respond to colleagues’ feedback, providing information and asking questions to clarify when further information is necessary. Numeracy skills to: Measure familiar quantities of ingredients using simple measuring instruments. Problem-solving skills to: Evaluate dishes and make adjustments to ensure a quality product Anticipate and respond to kitchen operation challenges. Teamwork skills to: Brief and debrief members of the kitchen team on new products and recipes Discuss process improvements and changes to food production and service requirements. Planning and organising skills to: Prioritise, sequence, delegate and monitor tasks and processes. Self-management skills to: Deal with pressure of work and kitchen conditions MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 26 Coordinate own safe work across multiple tasks. Answer the activity in as much detail as possible. Answer the activity in as much detail as possible, considering your organisational requirements. As a real or simulated workplace activity as directed by the assessor; you must carry out the following tasks according to organisational procedures, food safety and hygiene standards, and the relevant food safety and work health and safety legislation. This will include wearing and using protective clothing and equipment (as necessary), and maintaining personal hygiene. This will need to be conducted over more than one work shift/session to ensure all tasks are completed (the assessor will need to decide these arrangements). 1. At work, read through organisational procedures that dictate how to meet the needs of customers with special dietary requirements. Following this, you will be given three dietary requirements of customers which you must read and interpret the required changes to food preparation lists and recipes for the next day. Describe your key findings and changes that have had to be made. 2. At work, develop a work schedule for one service period that includes clear and sequenced instructions. Document your schedule and attach a copy of this for assessment purposes. 3. At work, demonstrate communication skills by listening to colleague and customer comments, complaints and questions. This should involve: Responding to colleagues’ feedback Providing them with information Asking questions to clarify when further information is necessary. 4. You will be given an order that must be made up for a customer; this will require you to gather and prepare ingredients. You must measure the quantities of ingredients needed using simple measuring instruments, and following organisational procedures and hygiene practices. 5. At work, evaluate the quality of dishes that have been produced for one service period, and make adjustments to these where necessary. 6. You will be given some basic information about changes to food production and/or service requirements. Read this and participate in a discussion with the members of the kitchen team about the requirements and how these changes can be made. This may include changes to food processes, work procedures and menus. 7. At work, for one service period, you must prioritise, sequence, delegate and monitor tasks and processes, as required. You should refer to work lists, schedules and any other prepared shift information to help guide you. 8. Describe how you have dealt with the pressure of work and kitchen conditions for the previous workplace tasks. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 27 1 .➢ Diabetic – the body cannot break down glucose into energy, due to lack of/improperly functioning insulin. They need to eat a low fat, moderate calorie, and nutrient dense diet. Having 'rich' foods can cause problems if they do not have an insulin injection Exclusions for: o allergies - nuts, strawberries, dairy, dairy, soy, wheat, fish, shellfish, etc. o food intolerance – gluten, histamine, dairy, yeast, alcohol, etc. Low-cholesterol – cholesterol is a fatty substance which is essential to health (high-density lipoprotein). If excessive bad cholesterol (low-density lipoprotein) is consumed, it builds up in the artery walls, leading to high blood pressure. Diets in low cholesterol can reduce this build up – this means eating a diet avoiding animal fats 2. Hygiene requirements on washing hands >Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap. >Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails. >Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice. >Rinse your hands well under clean, running water. >Dry your hands using a clean towel or air dry them. 3.➢ Giving positive reinforcement when colleagues do good work Providing positive and constructive feedback Listening carefully and processing instructions Using open and closed questions appropriately Providing guidance and supervision as necessary Not making judgements based on personal characteristics 4. Weighing scales Measuring cups e.g. 1/4, 1/3, 1/2 and 1 cup measurements Measuring spoons e.g. ½ teaspoon, teaspoon, tablespoon, etc. Measuring jug i.e. to measure larger quantities of liquid Thermometer Timer i.e. to ensure cooking times are adhered to. 5. The presentation looks good with the colours complementing each other. It looks the same as the photo in the menu. 6. They should explain any changes or additional dishes in the briefing. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 28 All workers should know how to prepare the dish. 7. >Cleaning >Storing >Cooking >Cleaning 8. The past week long period has been very busy. Before I enter my shift, I asked questions to the manager if there are any changes in the menu. Given the number of customers we were getting, we had to produce a high number of quality food making sure that presentation is consistent. 9. I make sure to used the correct equipment in the kitchen and made sure the workplace is clean and sanitized after using Section B: Knowledge Activity (Q & A) Estimated Time: 180 mins Objective: Objective: To provide you with an opportunity to show you have the required knowledge for this unit. The answers to the following questions will enable you to demonstrate your knowledge of: Basic principles and methods of cookery Culinary terms commonly used in the industry and organisation Characteristics of foods from all main food categories served in the organisation Features of standard recipes Organisational procedures for: o planning, preparing and storing food o workplace safety and hygiene o end of shift Essential principles and practices related to: o planning and organising work o food safety and hygiene o kitchen safety and cleanliness Varying requirements of different food service periods and menu types Safe operational practices using essential functions and features of commercial kitchen equipment in use. Answer each question in as much detail as possible. 1. Describe at least three different cooking methods that are used within your place of work or area of catering/hospitality, and provide five examples of foods that can be produced using MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 29 these methods. - Steaming - This means cooking your food in water vapour over boiling water. For this, it’s handy to have a steamer, which consists of a vessel with a perforated bottom placed on top of another containing water. Steam rises as the water boils, cooking the food in the perforated vessel above. - Stir-frying, where you fry the food very quickly on a high heat in a oiled pan - Pan-frying, where food is cooked in a frying pan with oil; and - Sauteing, where the food is browned on one side and then the other with a small quantity of fat or oil. 2. List a minimum of five culinary terms that are commonly used in the industry and/or your organisation. - Lukewarm - Neither hot or cold--usually around room temperature - Marinade - To soak a piece of meat or vegetables in a flavorful substance to soften it and give it flavor - Fillet - To remove the bones from meat or fish - Fry - To cook in hot fat or oil - Grill - Cooking on a grill over a high heat 3. Identify the characteristics of foods from all main food categories served in the organisation or area of catering/hospitality that you are in. Dairy products – food produced from the milk of mammals, such as cow milk, goat milk, etc. Examples include cheese, milk, cream, and butter Dry goods – solid commodities traded in bulk e.g. sugar, nuts, grains, etc. May also include products dried to remove water content e.g. dried fruit Fruit – product of a tree or other plant that contains seeds, such as strawberries, apples, melons, etc. Meat – the flesh of an animal or bird as food e.g. leg of lamb, beef ribs, steak, etc. Poultry – domestic foul e.g. chicken, turkey, duck, and goose Seafood – shellfish and sea fish served as food Vegetables – a part or part of a plant used as food e.g. carrot, parsnip, cabbage, broccoli, etc. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 30 4. What are the key features of recipes that are used within your place of work or area of catering/hospitality? - Ingredients listed in the order of their use. - Exact measurements (amounts) of each listed ingredient. - Simple, step-by-step directions (steps listed in sequence) - Cooking time. 5. Highlight the organisational procedures that must be followed for the below tasks: Planning, preparing and storing food Workplace safety and hygiene End of shift actions. Planning, preparing and storing food >Make a work schedule, Setting up the kitchen and prepared ingredients before you can successfully produce the dish, and store food appropriately. Workplace safety and hygiene >Ensure that the workplace is clean and sanitize. The workers should ensure that they are following hygienic practices. End of shift actions Cleaning procedures Debriefing sessions Preparations for the next food service or production period Quality reviews Restocking Storage of food items 6. As a learning group discussion as directed by the assessor, discuss the essential principles and practices that exist within your workplace (or area of catering/hospitality) in relation to: Planning and organising work Food safety and hygiene Kitchen safety and cleanliness. After this discussion has taken place, working alone, write a summary of approximately 500 words that identify the key points. Planning and organising work > Prepare a checklist, develop a work schedule, delegate tasks to the team members. Food safety and hygiene >Food should be safe and clean to be consumed by the customers. It should follow the food safety MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 31 standards of the Australian Government. Kitchen safety and cleanliness. >Workplace should be clean and sanitized at all times. 7. What are the varying requirements of different food service periods and menu types in your workplace or area of catering/hospitality? À la carte - food that can be ordered separately and is distinct from the main menu items Set menu – consists of a limited number of food options and a specific number of courses, where the price is usually the same regardless of options Table d’hôte - a menu consisting of a few multiple choice meals which are charged at a fixed price Buffet – customers generally serve themselves from a range of food which is placed in an open area 8. Identify and explain a range of safe operational practices that need to be followed when using kitchen equipment. Provide at least two examples of equipment. - Stove and hot plates - Use the back burners of the stove whenever possible – use large pots on the back burners and small pots on the front burners when all burners are being used. Never test the temperature of the stove or hotplate using your hand - Sharp objects - Never leave a dirty knife in the sink to wash up late, wash immediately and return to the knife’s safe storage place. 9. Describe at least three different cooking methods that are used within your place of work or area of catering/hospitality, and provide five examples of foods that can be produced using these methods. - Steaming ex: eggs, vegetables, sausages - Frying Ex: chips, all kind of meats - Baking Ex: cakes, breads, buns, pasta, baked salmon 10. List a minimum of five culinary terms that are commonly used in the industry and/or your organisation. - Marinate - Trussing - Braising - Dress - Fillet MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 32 11. Identify the characteristics of foods from all main food categories served in the organisation or area of catering/hospitality that you are in. - Nutritional content - Appearance - Texture - Flavour 12. What are the key features of recipes that are used within your place of work or area of catering/hospitality? - Size and correct equipment to use - Cooking time - Cooking temperature - Exact measurements 13. Highlight the organisational procedures that must be followed for the below tasks: Planning, preparing and storing food Workplace safety and hygiene End of shift actions. Planning, preparing and storing food >Make a work schedule, Setting up the kitchen and prepared ingredients before you can successfully produce the dish, and store food appropriately. Workplace safety and hygiene >Ensure that the workplace is clean and sanitize. The workers should ensure that they are following hygienic practices. End of shift actions Cleaning procedures Debriefing sessions Preparations for the next food service or production period Quality reviews Restocking Storage of food items 14. As a learning group discussion as directed by the assessor, discuss the essential principles and practices that exist within your workplace (or area of catering/hospitality) in relation MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 33 to: Planning and organising work Food safety and hygiene Kitchen safety and cleanliness. After this discussion has taken place, working alone, write a summary of approximately 500 words that identify the key points. Planning and organising work > Prepare a checklist, develop a work schedule, delegate tasks to the team members. Food safety and hygiene >Food should be safe and clean to be consumed by the customers. It should follow the food safety standards of the Australian Government. Kitchen safety and cleanliness. >Workplace should be clean and sanitized at all times. 15. What are the varying requirements of different food service periods and menu types in your workplace or area of catering/hospitality? - Waiter service commonly known as sit-down service - Asian banquet service form of waiter service where each waiter takes care of a table or group of tables with 12-20 guests. - Self service - Semi self service Similar to self-service, diners order and pay for their orders at the counter but their food is served to them when ready. 16. Identify and explain a range of safe operational practices that need to be followed when using kitchen equipment. Provide at least two examples of equipment. Knives should store in a safe place Put wet signage if the floor is wet. Section C: Performance Activity Estimated Time: 180 mins MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 34 Objective: Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. This activity will enable you to demonstrate the following performance evidence: Safely and hygienically prepare, cook and present menu items for a minimum of 48 complete food service periods that cover: o breakfast o dinner o lunch o special function Prepare, cook and present items for at least three of the following different menu styles: o à la carte o set menu o table d’hôte o buffet o cyclical Prepare, cook and serve items from the following food types that meet quality requirements: o appetisers and salads o fish and shellfish o hot and cold desserts o meat, poultry and game o pastries, cakes and yeast goods o stocks, sauces and soups Answer the activity in as much detail as possible. As a real or simulated workplace activity as directed by the assessor; you must carry out the following tasks according to organisational procedures, food safety and hygiene standards, and the relevant food safety and work health and safety legislation. This will include wearing and using protective clothing and equipment (as necessary), and maintaining personal hygiene. When performing the following tasks over a minimum of 48 complete service periods, you must: Multi-task and use technical and other appropriate workplace skills (such as organising, prioritising, problem-solving, practical and creative skills) to respond to the demands of service Work professionally, responsibly and as a team player, to carry out work and to coordinate activities to organisational requirements Respond to and meet special customer requests and dietary requirements as needed, maintaining food safety for customers with such needs Work according to commercial time constraints, making sure that customers’ orders are fulfilled and tasks are completed correctly Carry out any required cleaning tasks, as required for the workplace, making sure you read and follow instructions for cleaning, including safety data sheets for the preparation and use of cleaning agents and chemical cleaners. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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P a g e | 35 1. At work, cook and present menu items for a minimum of 48 complete food service periods that cover breakfast, dinner, lunch, and special functions. This should involve the following: Cooking items for at least three of the following different menu styles: o à la carte o set menu o table d’hôte o buffet o cyclical Cooking from a range of the following food types: o appetisers and salads o fish and shellfish o hot and cold desserts o meat, poultry and game o pastries, cakes and yeast goods o stocks, sauces and soups o vegetables, fruit, eggs and farinaceous (starch) products. You will need to plan and prepare ingredients and portion amounts; this will be from recipes and work specifications. This will include preparing job checklists and liaising with other team members to discuss menu requirements and work roles. You must also complete end of shift requirements after each session; this will include the following tasks: Following end of shift procedures to complete service, tidy and clean-up, and make any necessary preparations for the next shift/day Store ingredients and food items in the appropriate containers and storage conditions to minimise food spoilage, contamination and waste Participate in any required post-shift debriefs or handovers. Note: all written tasks/documents created, should be evidenced by a copy of these being attached to your workbook. MIA_RTO 40813 _SITHCCC020 Work effectively as a cook – Student Workbook V2.0
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