HCM 415 ADDRESSING POLICIES

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Southern New Hampshire University *

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415

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Apr 3, 2024

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Running head: 5-1 FINAL PROJECT MILESTONE FOUR 1 Addressing Policies Bolaji Bidemi Sobowale HCM-415 Healthcare Strat Mgmt & Policies Professor Shakespear Southern New Hampshire University

5-1 FINAL PROJECT MILESTONE FOUR 2 Table of Contents Addressing Policies ............................................................................................................. 3 Summary .............................................................................................................................. 3 Current Policies ............................................................................................................... 3 Changes ........................................................................................................................ 3 References ............................................................................................................................ 5

5-1 FINAL PROJECT MILESTONE FOUR 3 Addressing Policies Summary Huntington Hospital revised the hospital booklet June of 2017 with HH expressed it was there to help their employees, volunteers, physicians, contractors, vendors and most epically their patients. HH stressed that this book was a guideline to their commitment to excellence. During November in the year 2012, Kim Markey had become the director of HH which is a non-profit medical organization. One of their goals was to continue to improve their high-quality, and being more patient-centered, with tremendous change with the Business Service Office. Prior to Markey they had cultural issues between the departments. One of Markey’s top priorities was to find a way to bring the departments together and improve culture, communication, policies, and the Account Receivable. Current Policies Markey’s goal was to improve the departments withing the facilities, and everything else will be better once the staffs became more relax, and motivated. Her first step was to rebuild and secure the Business Service Office. With the open-door policy and suggestion was to get the staff to be more open to speak to the higher ups. She believed this was the first step to gaining trust from the staffs when an issue arises with assurance with no penalizing against them. The staffs were also able to clock-in and out at an to allow them to properly gather the necessary thing before starting or going home. This allowed the staffs to properly get prepared to ensure the best shift and be able to properly take care of their patients. Changes Some changes I believe that were important is Markey realizing that to better she’ll have to work from within. She acknowledges that micromanaging was not beneficial to HH. The goal

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5-1 FINAL PROJECT MILESTONE FOUR 4 was to invest in the staffs so they can invest their time and energy the patients. Seminars every few months, reminders, and flyers posted around the building is a great way I believe to remind the staffs the importance of teamwork. Especially in the medical field we can see that teamwork is what helps the medical field to be one step ahead. Strategic Planning The roles of the managers in the department of HH should be defined to all. The managers are “responsible for overseeing a specific department in the medical facility. The managers are to create and implement policies, goal, and procedures, and overall be there for their departments when need.” (2021) The managers were usually coped up in their office buried in emails, and work instead of having time for their staffs when needed. It was advised for the staffs to email the managers if need. (Craft,2015) This can result in complications, like if their was an issue the is critical and need the attention of the managers sending emails might not have immediate response, which will cause delay in patient treatments. Influence Chron identify stakeholders as “those who have a vested interest in what a company does but aren’t the actual decision makers is some cases.” (Leonard. 2019) An ideal stake holder stays involved alongside the organization with the facility keeping them updated, understanding the ins and outs. Stakeholders who are well engaged, can keep a positive flowing communication going between them and the facility. Chron also stressed that employees and staffs are also stakeholders since “giving the employees a clear plan with set goals and resources to succeed builds engagements” (Leonard. 2019) , which shows that even the staff has a huge influence on how an organization can be run. Since the staff first hand have all the viable information on the organization, they’ll better understand what will be good or bad for it. (Leonard. 2019)

5-1 FINAL PROJECT MILESTONE FOUR 5 References What are the daily responsibilities of healthcare managers? Healthcare Management Degree Guide. (2021, May 18). Retrieved June 5, 2022, from https://www.healthcare- management-degree.net/faq/what-are-the-daily-responsibilities-of-healthcare-managers/ #:~:text=Responsibilities%20of%20Clinical%20Managers,and%20procedures%20for %20their%20departments. Craft, T. (2015, July 15). Huntington Hospital: Empowering Staff . Ginter, Duncan, Swayne: The strategic management of health care organizations, 8th edition. Retrieved June 1, 2022, from https://bcs.wiley.com/he-bcs/Books? action=mininav&bcsId=11121&itemId=1119349702&assetId=450390&resourceId=43941 &newwindow=true Leonard, K. (2019, March 12). The roles of stakeholders in the planning process . Small Business - Chron.com. Retrieved June 5, 2022, from https://smallbusiness.chron.com/roles- stakeholders-planning-process-32051.html

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