Quiz #5_Part 1

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Seneca College *

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115

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Management

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Apr 3, 2024

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4

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Assignment Content 10 MCQs - 20 minutes The quiz covers the topics discussed during the Quality Management Knowledge Area online session on Week 8. By beginning the quiz you affirm that you will not give or receive any unauthorized help, and that all work will be your own. You agree to abide by Seneca's Academic Integrity Policy and you understand any violation of academic integrity will be subject to the penalties outlined in the policy. Timed Test This test has a time limit of 20 minutes. Multiple Attempts Not allowed. This test can only be taken once. Force Completion Once started, this test must be completed in one sitting. This test does not allow backtracking. Changes to the an Your answers are saved automatically. Select the best answer 1. Question 1 What term is used for any instance where the product or service fails to meet customer requirements? defect yield deliverable variance Feedback Rationale: Feedback: A defect is any instance in which the product or service fails to meet customer requirements. Because most products or services have multiple customer requirements, there can be several opportunities to have a defect. 2. Question 2
Which term is used for the degree to which a system performs its intended function? reliability validity maintainability functionality Feedback Rationale: Feedback: Functionality is the degree to which a system performs its intended function. Features are the system’s special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional. 3. Question 3 Which statement is one of Juran’s ten steps to quality improvement? An organization should minimize top management involvement in the achievement of individual employee goals. An organization should entrust improvement to individual employees rather than appointing teams or facilitators. An organization should build awareness of the need and opportunity for improvement.
An organization should avoid “keeping score” in order to achieve an overall atmosphere of quality improvement. Feedback Rationale: Feedback: Joseph M. Juran wrote the first edition of the Quality Control Handbook in 1974, stressing the importance of top management commitment to continuous product quality improvement. One of Juran’s ten steps states that an organization should build awareness of the need and opportunity for improvement. 4. Question 4 Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities. 1.34 3.4 34 13.4 Feedback Rationale: Feedback: Six Sigma’s target for perfection is the achievement of no more than 3.4 defects, errors, or mistakes per million opportunities. 5. Question 5 The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates? controlling quality
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planning quality management quality certification performing quality assurance Feedback Rationale: Feedback: The main outputs of planning quality management are a quality management plan, a process improvement plan, quality metrics, quality checklists, and project documents updates.

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