Baldrige Criteria Quiz: Test Your Knowledge on Performance Measures

Score for this quiz: 10 out of 10 Submitted Mar 30 at 9:44am This attempt took 32 minutes. Question 1 1 / 1 pts Workforce-focused outcomes used for performance measurement in the Baldrige Criteria show how well the organization has created and maintained a productive, engaging, and caring work environment. True False Question 2 1 / 1 pts _____ involves the process of identifying, capturing, organizing, and using knowledge assets to create and sustain competitive advantage. Knowledge mining Suboptimization Knowledge management Lean production Question 3 1 / 1 pts Which of the following measures of the Baldrige Criteria of performance measurement includes internal quality measurements, defect levels, service errors, and response times? Leadership and governance measures

Customer-focused measures Product and process measures Financial and market measures Question 4 1 / 1 pts Six Sigma initiatives fulfill in part many of the elements of ISO 9000. True False Question 5 1 / 1 pts Catchball is an up, down, and sideways communication process as opposed to an autocratic, top-down management style. True False Question 6 1 / 1 pts A useful approach to ensuring data reliability is for internal cross-functional teams or external auditors to conduct periodic audits of the processes used to collect the data. True

False Question 7 1 / 1 pts Performance reviews in an organization are usually conducted on a daily or weekly basis for long-term control decisions, and periodically throughout the year for short-term decisions and improvement. True False Question 8 1 / 1 pts Joseph Juran viewed the Baldrige Award as a competition, which was fundamentally at odds with his teachings. True False Question 9 1 / 1 pts Interlinking is the term that describes the quantitative modeling of cause- and-effect relationships between performance measures, such as customer satisfaction and product quality or employee performance. True False

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Question 10 1 / 1 pts Strategic planning is the process of envisioning the organization’s future and developing the necessary goals, objectives, and action plans to achieve that future. True False

BUS 443 Week 4 Quiz

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