2.2 Build Your PM Knowledge Quiz_ PMGT 391 Project Planning 1 - Mar 2024 - Online

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Apr 3, 2024

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Due Mar 31 at 11:59pm Points 100 Questions 20 Time Limit 90 Minutes Instructions Attempt History Attempt Time Score LATEST Attempt 1 28 minutes 80 out of 100  Correct answers are hidden. Score for this quiz: 80 out of 100 Submitted Mar 30 at 1:17pm This attempt took 28 minutes.  IncorrectQuestion 1 0 / 5 pts Communications management plan Stakeholder register Stakeholder engagement assessment matrix This quiz provides you an opportunity to build your knowledge of project management concepts as presented in a scenario format. The goal is for you to complete and pass this quiz with a score of 80 or greater. If you complete and fail this quiz with a score of 79 or less, you will have the option to retry and obtain a passing grade. If you would like to make an additional attempt to improve your score, at the end of this quiz you can return to this assignment to complete the WP2 Build Your PM Knowledge Quiz B. (https://erau.instructure.com/courses/171753/quizzes/603592) You will only have these two attempts to obtain a quiz score. If you pass the quiz you do not have to make an additional attempt to retry for a better score. If you choose not to complete a second attempt at the quiz to improve your score, a zero will be entered into the gradebook. In the gradebook, eight quizzes (4 sets of 2) will show but only the higher score for each module set will be retained. After all nine module weeks, the gradebook will automatically ignore the lower score for each module set (including any zeros if you chose not to make more than 1 attempt) when calculating your grade in this category. Please keep this information in mind when you check your grade throughout the course. Time limit: There is a 90-minute time limit and at the end of the 90 minutes, the exam will close and be automatically submitted for grading. You will get a notification pop-up approximately 10 seconds before time expires. If you leave the exam for any reason, the timer will continue and the exam will automatically submit when time is up. If you lose your Internet connection, you may reconnect and return to the exam where you left off as long as time has not expired. If you encounter technical difficulties, please contact your instructor.  This activity supports Module Objective 4 and Learning Outcome 1 & 2. (https://erau.instructure.com/courses/171753/pages/wp2- weekly-charter) WP2 Build Your PM Knowledge Quiz Individual Work  Assignment Instructions James’s hangar fire-suppression system project is in the initiating stage. The sponsor of the project has asked James to present a list of the identified project stakeholders at the next project update meeting. The sponsor has also asked James to present the project stakeholders’ current and desired engagement levels so they can brainstorm on the stakeholder engagement strategy. Which of the following is a presentation tool that can help James summarize all this information in a tabular format?

Stakeholder engagement plan Both the communications and stakeholder management plans are detailed textual documents. They are not presentation tools. On the other hand, both the stakeholder register and the stakeholders engagement assessment matrix contain the required information. However, the stakeholders engagement assessment is the best tool to be selected in this situation since it presents the information required by the project sponsor in a tabular format.  Question 2 5 / 5 pts Manage and limit time negotiating with stakeholders outside of the organization. Develop a hands-on approach. Refuse to be pulled by the demands of people who are not directly involved in the project. Understand how different stakeholders can affect the project and manage that dependency. Focus on the project team and their needs. The sheer breadth and complexity of stakeholder relationships distinguish project managers from regular management. To be effective, a project manager must understand how stakeholders can affect the project and develop methods for managing the dependency.  Question 3 5 / 5 pts Project Managers Project Sponsors Government agencies Customers Top management Government agencies place constraints on project work. Permits need to be secured. Construction work has to be built to code. Customers can also place constraints on work just the way government agencies can.  Question 4 5 / 5 pts Competitors. Contractors. Top management. Suppliers. Customers. Project success does not just depend on the performance of the project team. Success or failure often depends on the contributions of top management, functional managers, customers, suppliers, contractors, and others.  Question 5 5 / 5 pts When managing stakeholders, a project manager should Which of the following groups of stakeholders place constraints on project work such as requiring permits to be secured, that work is built to code, or that safety standards are met? Project success or failure often is reliant upon the contributions of all of the following groups of stakeholders EXCEPT Deena is managing the development of a mobile phone application to track inbound aircraft. Half the project work has been completed. Deena is currently reviewing her stakeholder engagement plan. She finds that some of the resisting stakeholders have now become supportive. How should Deena update her stakeholder engagement plan?

Transfer these stakeholders to the project supporters’ group, and for these stakeholders, adopt the stakeholder engagement strategy defined for the project supporters. Do not update the stakeholder engagement plan at this stage since things are getting better. For these stakeholders, continue with the defined resisting stakeholder engagement strategy since this strategy has produced positive results so far. Transfer these stakeholders to the project supporters’ group but continue with the defined resisting stakeholder engagement strategy with these stakeholders. The stakeholder engagement plan should be reviewed regularly. Since some of the resistant project stakeholders have now become project supporters, this implies that the current stakeholder classification in the stakeholder engagement plan is no longer accurate. These stakeholders should now be transferred to the project supporters group, and going forward the stakeholder engagement strategy defined for project supporters should be adopted for these stakeholders. Although the stakeholder engagement strategy for the resisting stakeholders has delivered impressive results, it should only be applied to the current resistant stakeholders.  Question 6 5 / 5 pts On a weekly basis On a regular basis; Jon needs to decide the frequency. On a monthly basis The stakeholder engagement plan cannot be reviewed during the execution of the project. As projects progress, project stakeholders and their interests, needs, expectations and engagement levels may change. The project manager should review the stakeholder engagement plan regularly. The frequency of review should be defined by the project manager if it was not imposed by top management.  Question 7 5 / 5 pts False True Making sure that a stakeholder has accurate information is just as important as delivering bad news when it comes to managing expectations.  Question 8 5 / 5 pts False True The sheer breadth and complexity of stakeholder relationships distinguish project management from regular management.  Question 9 5 / 5 pts Procurement management Integration management Communications management Execution management Execution management is not a PMBOK knowledge area. Note that execution is a process group. Jon is currently managing a runway construction project. The project is in the execution phase. During the planning phase of the project, Jon developed a comprehensive stakeholder engagement plan for the project. However, the frequency of plan review has not yet been defined. How often should Jon review the stakeholder engagement plan? Delivering accurate information is just as important as delivering bad news to a stakeholder. One of the things that distinguish project management from regular management is the sheer breadth and complexity of the relationships that need to be managed. Which of the following is not A Guide to the Project Management Body of Knowledge (PMBOK) Knowledge Area?

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 Question 10 5 / 5 pts The organization’s culture and political climate Lessons learned from past similar projects Commercial databases Project templates The lessons learned and the project templates are not enterprise environmental factors, but organizational process assets. The commercial databases can provide only very limited information to develop the stakeholder engagement plan. During the Plan Stakeholder Engagement process, the organization's culture and political climate are of particular importance.  IncorrectQuestion 11 0 / 5 pts Project team Top management Project managers Customers Project sponsors Customers define the scope of the project, and ultimate project success rests in their satisfaction. Project managers need to be responsive to changing customer needs and the requirements to meeting their expectations.  IncorrectQuestion 12 0 / 5 pts Iterative lifecycle with sequential phase to phase relationship Predictive lifecycle with overlapping phase to phase relationship Predictive lifecycle with sequential phase to phase relationship Iterative lifecycle with overlapping phase to phase relationship Valerie should use the Iterative life cycle since project phases and activities will most probably be repeated as the project team's understanding of the project and requirements increases. Further, since any project phase can only start once its previous phase has been completed, the phase-to- phase relationship should be sequential.  Question 13 5 / 5 pts Yes! Charlie is an expert in managing such projects. Yes! All participants at a PMI conference are experts. No! Charlie is a project manager at a competitor organization. No! This would be an example of expert opinion and not expert judgment. Yes! Charlie is an expert in managing such projects  Natasha is currently developing his project’s stakeholder engagement strategy. All enterprise environmental factors should be considered during this process. Which of the following enterprise environmental factors should receive particular attention during this process? Which group of stakeholders defines the scope of the project and ultimately determines whether or not the project is successful? Valerie, project manager, is managing a research project. Typically, research projects are not clearly defined and involve a lot of uncertainty. The project has four phases in which a phase can only start when its previous phase is complete. What project lifecycle and phase-to-phase relationship should Valerie use for this project? Tiffany is managing a scheduling software development project. At a PMI conference, she met Charlie, who is the project manager at a competing organization. Charlie, a PMP, has managed many successful healthcare-related software development projects. If Charlie shares his stakeholder management experience with Tiffany, will that be considered expert judgment?

Question 14 5 / 5 pts To motivate the project team members To demotivate the negative stakeholders To manage their expectations so that the project objectives are achieved Using consistent project management methodology across organizational projects The core objective for stakeholder engagement management is to ensure that the project stakeholders are kept satisfied and that their expectations are being met throughout the course of the project. Keeping the project team members motivated and using a consistent project management methodology are generic objectives of project management.  Question 15 5 / 5 pts Conduct a team meeting to discuss this issue Seek support from the project sponsor to force project decisions Seek expert judgment from the project initiator Analyze options that might change or influence the chief financial officer‘s perception In this scenario, the chief financial officer is a resistant key stakeholder. The chief financial officer must be turned into a project supporter in order to ensure success. Any of the given choices could be the solution to this problem. However, Gloria should first identify all of the available options and analyze them before selecting the best option.  Question 16 5 / 5 pts Stakeholder register Enterprise environmental factors Organizational process assets Project management plan The lessons learned and the project templates are not enterprise environmental factors, but organizational process assets. The commercial databases can provide only very limited information to develop the stakeholder engagement plan. During the Plan Stakeholder Engagement process, the organization's culture and political climate are of particular importance.  Question 17 5 / 5 pts True False In a survey of project managers, 81 percent reported that they encounter ethical issues in their work. Project management is complicated work, and, as such, ethics invariably involve gray areas of judgment and interpretation.  Question 18 5 / 5 pts Project Stakeholder Management is focused on engaging project stakeholders with the project. What is the objective of keeping the project stakeholders engaged with the project? Gloria has recently been asked to manage a computer refurbishment project. She finds out that the chief financial officer of the company is resisting the project. The chief financial officer is a key project stakeholder. What must Jennifer do first? Jim is managing an aircraft taxi-way network design project for a government agency. He is currently performing the Plan Stakeholder Engagement process for the project. Which of the following documents will provide the list of project stakeholders to Jim for this process? As long as the culture of an organization acknowledges and condemns unethical behavior, ethical dilemmas are rare or trivial at the most. Christine is the project manager for a manufacturing facility construction project. Christine has recently joined this organization and is not fully aware of the organization’s culture and structure. In order to manage her project stakeholders, Christine has to understand them better. Which of the following can provide Christine some historical information regarding stakeholder engagement on previous projects?

Project management plan Organizational process assets Project charter Enterprise environmental factors The project charter and the project management plan do not document lessons learned from previous similar projects. Lessons learned are stored in the organization's process assets library.  Question 19 5 / 5 pts Establish a reward system for those who display ethical behavior. Publish a code of conduct. Conduct annual training seminars on business ethics. Encourage managers to rely on their own personal sense of right and wrong. Post consequences to unethical behavior. To provide greater clarity to business ethics, many companies and professional groups publish a code of conduct. Cynics see these documents as simply window dressing, while advocates argue that they are important, albeit limited, first steps.  IncorrectQuestion 20 0 / 5 pts Functional managers. Project sponsors. Customers. Project managers. Administrative support. Administration support, such as human resources and information systems, provide valuable support services. At the same time they impose constraints and requirements on the project such as the documentation of expenditures and the timely and accurate delivery of information. Quiz Score: 80 out of 100 What document describes expectations for ethical behavior for an organization or professional group? Stakeholders such as human resources, information systems, purchasing agents, and maintenance are typically classified as

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