ASSESSMENT TASK ONE Short answer questions

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School

Torrens University - Melbourne *

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501

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Management

Date

Feb 20, 2024

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docx

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Uploaded by nanigar95p

ASSESSMENT TASK ONE Short answer questions 1. Outline five (5) key benefits to an organisation for developing and implementing workplace policies and procedures. ● help employees understand your expectations with respect to standards of behaviour and performance, and give them defined boundaries that are consistent with the values of your business. ● provide a set of guidelines for decision-making in everyday situations that employees can refer to, which can help to maintain stability even during periods of upheaval or change. ● allows you to treat all employees equally, ensuring uniformity and consistency in decision-making and operational procedures ● provide all and sundry with a documented method of dealing with complaints and misunderstandings, which should help avoid any undue claims of favouritism or discrimination ● can assist in assessing employee performance and establishing accountability 2. Discuss the purpose of each of the following Acts and for each Act explain why the Act is important for ensuring effective workplace relationships. The Age Discrimination Act 2004 : It is important because prevents discrimination in the area of employment and ensures that discrimination is not done based on the age, rather focus should be placed on individual performance rather than the age of individuals (Chuang 2013). Disability Discrimination Act 1992: It is important for all people to understand their rights and responsibilities at work. This is no different for people with disabilities. People with disability have certain additional rights in the workplace, which are outlined by the Disability Discrimination Act 1992 (DDA). The Fair Work Act 2009 : DIANA GARCIA 17782

(Act) is the primary piece of legislation governing Australia’s workplaces. The purpose of this system is to provide a balanced framework for productive workplace relations which promotes national economic prosperity and social inclusion for all Australians. Racial Discrimination Act 1975: The Racial Discrimination Act 1975, promotes equality before the law for all people regardless of race, colour or national or ethnic origin. It is unlawful to discrimination against people on the basis ofrace, colour, descent or national or ethnic origin. Sex Discrimination Act 1984: The Sex Discrimination Act 1984protects people from unfair treatment on the basis of their sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy and breastfeeding. It also protects workers with family responsibilities and makes sexual harassment against the law. 3. Outline seven (7) key steps that should be followed to identify and resolve workplace problems and to promote effective workplace relationships. ● Define the Problem In addition to getting clear on what the problem is, defining the problem also establishes a goal for what you want to achieve. ● Brainstorm Ideas The goal is to create a list of possible solutions to choose from. The harder the problem, the more solutions you may need. ● Select an option or options. What's the best option, in the balance? Is there a way to "bundle" a number of options together for a more satisfactory solution?. ● Decide on a Solution The ideal solution is effective (it will meet the goal), efficient (is affordable), and has the fewest side effects (limited consequences from implementation). ● Document the agreement(s). Don't rely on memory. Writing it down will help you think through all the details and implications. ● Implement the Solution The implementation of a solution requires planning and execution. It’s often iterative, where the focus should be on short implementation cycles with testing and feedback, not trying to get it “perfect” the first time. ● Review the Results To know you successfully solved the problem, it’s important to review what worked, what didn’t and what impact the solution had. It also helps you improve long-term problem solving skills and keeps you from re-inventing the wheel. ● Discuss three (3) conflict resolution techniques that can be used to support effective workplace relationships. DIANA GARCIA 17782

4. Discuss three (3) conflict resolution techniques that can be used to support effective workplace relationships. Listen, Then Speak Out: Believe it or not, just listening to an employee’s issue is the first and most important step in resolving conflict. You should simply listen to all parties involved to completely understand the nature of conflict and then start troubleshooting solutions. Gather the Group: As a leader, you’ll need to arrange a meeting with all involved parties to discuss the issues,Give everyone a chance to speak: this is a good opportunity to hear all sides and gain a full understanding of the conflict. Having a group meeting may also expedite a resolution that will satisfy everyone. Do Not Postpone Conflict Resolution : Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance. Just make sure not to address the situation too quickly or without careful consideration, as your decision will directly affect the demeanor and performance of your staff. Promote Teamwork : Encouragement and motivation are powerful. Remind your staff of successful projects that required teamwork to complete. This is one of the most effective conflict resolution techniques and will really make the employees think about the importance of working in a team. 5. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a harmonious workplace. The main purpose of the conduct code is to act as a detailed description of what is the most legal and ethical behavior expected out of the business. A purposeful code can build trust between the organization and a variety of stakeholders affected by its actions including employees, suppliers, customers, and the general public. 6. Identify three (3) reasons why networking with others within the workplace, as well as external contacts, leads to a more productive and effective workplace environment. 1. Strength business connections DIANA GARCIA 17782

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Networking is about sharing, not taking. It is about forming trust and helping one another toward goals. Regularly engaging with your contacts and finding opportunities to assist them helps to strengthen the relationship. By doing this, you sow the seeds for reciprocal assistance when you need help to achieve your goals. 2. Gain a different perspective: It’s easy to get caught up in the day-to-day of your professional realm and end up in a rut. By talking to others in your field or people with expertise in a particular area, you can gain insights that only come from viewing a situation with fresh eyes. 3. It Allows You to Help Others One of the most important benefits of networking that people tend to overlook is that it allows you to help other people. Granted, our motives in the professional world are rarely altruistic, but helping someone else with their career goals can be truly rewarding. 7. Identify two (2) examples of barriers to effective interpersonal communication at work. Language Barriers: A communication barrier may be present because the parties do not share a common language. Interpreters and translators may be used to good effect in these circumstances. If a person is deaf or visually impaired, this presents an obvious barrier that needs to be addressed prior to the meeting. Psychological Barriers Psychological barriers may include shyness or embarrassment. Sometimes, a person may present herself as being abrupt or difficult when she may actually be nervous. One person's stereotyped views of the other party or the group he belongs to may also provide a barrier to communication. 8. Identify two (2) communication strategies that can be implemented at work to ensure effective workplace communication. ● Open Meeting It is easier to communicate your passion and how you feel to your team via open meetings. In this kind of forum, they will not only hear what you are saying, they will also see and feel it. This approach still remains one of the best approaches to communicate effectively with a team. ● Communication via Training Your training should be tailored towards communicating certain information to your team members. Most employees take training seriously, especially when it’s part of their appraisal. 9. Explain two (2) key benefits to an employer of implementing a diversity policy and procedure. DIANA GARCIA 17782

● Variety of different perspectives: Diversity in the workplace ensures a variety of different perspectives. Since diversity in the workplace means that employees will have different characteristics and backgrounds, they are also more likely to have a variety of different skills and experiences. ● Increased creativity Diversity: in the workplace leads to increased creativity. People with different backgrounds tend to have different experiences and thus different perspectives. Exposure to a variety of different perspectives and views leads to higher creativity 10. Explain the value of consulting with employees on workplace issues. Employee communications and consultation are essentially about involving and developing people in an organisation. Whatever the size of an organisation, and regardless of whether it is unionised or non-unionised, employees will only be able to perform at their best if they know their duties, obligations and rights and have an opportunity of making their views known to management on issues that affect them. Good communications and consultation are central to the management process and assume critical importance when dealing with changes in working practices and procedures. 11. Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that must be taken by employers in consulting with employers. There are significant benefits associated with implementing and maintaining a culture of consultation and cooperation in the workplace. This Best Practice Guide explains the various advantages and requirements to consult in the workplace, including: ● Advantages of working at best practice. ● Where employers intend to make significant changes at the workplace. ● Where employers intend to dismiss more than 15 employees at once. ● When employees request flexible working Arrangements These are the step by step approach for best practice consultation. 1. Provide information to employees about: What is being considered. How a final decision will be made and who will be involved in making the decision. DIANA GARCIA 17782

2. Consult by: Communicating business needs and priorities use a mixture of team meetings, newsletters, emails or intranet sites. Review and improve strategies for communication flow of ideas and information. 3. Review and implementation: Consider information and ideas obtained and assess against business requirements Record any decisions made and the reasons why DIANA GARCIA 17782

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ASSESSMENT TASK ONE Short answer questions

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