BSBAUD514 Otgonbaatar Task 3

Activity 1: Conduct a meeting with CEO Minutes of the Meeting Date: 03 March 2023 Time: 10:00am to 11:00am Attendees: CEO, managers – Sales and Marketing Manager, Human Resources Manager, Operations Manager, Finance Manager, Academic Manager, Student Services Officer, compliance requirement team Subject: Company Compliance Requirements The compliance requirement team led the meeting with the senior management team to determine the company compliance requirement. The following questions were raised by the team to the senior management: Team: What are the services offered by SSBT? Senior Management: SSBT provides variety of courses in business, namely Certificate III in Business, Diploma of Business, Advances Diploma of Business, Certificate IV in Project Management, Diploman of Project Management, Diploma and Advanced Diploma in Leadership and Management, to domestic and international students. Team: What are the relevant compliance requirements of the company? Senior Management: Firstly, the company is a registered training organization hence it shall follow the Standards for RTOs 2015. Accordingly, the company is required to comply with National Vocational Education and Training Regulator Act 2011 or equivalent and VET Quality Framework as stated in the said standard. 1 To ensure safety of each and every employee and student in the company, we shall also comply with the Work Health and Safety requirements.

Additionally as we foster a diverse environment, we must strictly comply with all of the anti-discrimination acts such as Age Discrimination Act 2004, Australian Human Rights Commission Act 1986, Disability Discrimination Act 1992, Racial Discrimination Act 1975, and Sex Discrimination Act 1984. To protect the privacy and personal information of individuals such as our employees, students, consultants, we also need to comply with the Privacy Act 1988. Lastly, several legal compliance for our employees that we shall follow are Awards and Taxation, Insurance, Human Rights, and Internal policies, procedures, standards or codes of the company. Team: Who are the stakeholders? Senior Management: The stakeholders for this project are us the senior management including the CEO, Sales and Marketing Manager, Human Resources Manager, Operations Manager, Finance Manager, Academic Manager, together with the Office Assistant, Receptionist, Student Services Officer, ten (10) trainers and assessors. Activity 2: Operations Compliance Report Sydney School of Business and Technology is a registered educational provider established in 2016 and located at New South Wales, Australia. Below are the functions, products, and services of the company that are subject to compliance requirements. Functions of the company: • Providing education to domestic and international students in compliance with Standards for RTO 2015 • Hiring Trainers and Assessors as well as other staff namely administrative staff, finance staff, operations staff, security staff, IT staff taking into consideration conformance with Anti-Discrimination, Equal Opportunity, Human Rights • Financial reporting to ATO in compliance with Taxation • Business Insurance requirements in accordance with Insurance legislations • Payment and Modern Awards requirements in line with the Fair Work Act • Generating Learning Materials such as PowerPoint presentations, Learner Guide • Keeping student’s information confidential in accordance with Privacy Act • Ensure conducive workplace in compliance with the WHS requirements

documentation policy and procedure o Alphabetical order o Priority order o Topic and date o Compliance requirements according to the person-in-charge • Techniques for discussing and clarifying ambiguities with relevant stakeholders o Electronic mails o Face to face meetings o Newsletter o Online meetings • Means for prioritizing compliance requirements, according to the organization’s needs o Determine the company’s compliance requirements o Describe key information about eachrequirement o Discuss with relevant stakeholders o Explore the standards, codes of practice, policies and procedures o Rate each project/program against the company’s strategic objectives. Project with high ratings will then be prioritized. • Requirements for organizing and documenting your identification/interpretation activities o Organize in a document log format according to SSBT policies and procedures o Refer to past templates and report • Ways of preparing and distributing reports related to compliance requirements o Ensure that the report contains all necessary information o Distribute the report in Soft or Hardcopy format Activity 4: EMAIL From: otgonbaatar@gmail.com To: ceo@gmail.com Subject: Operations Compliance Report   and   Compliance Requirement Plan Dear CEO, I am writing to inform that Operations Compliance Report   and   Compliance Requirement Plan were developed and now attaching them within this email for your review.

Kind regards, Otgonbaatar Activity 5: Standards for Registered Training Organizations (RTOs) 2015 On 2014, Standards for RTOs 2015 replaced Standards for NVR RTOs 2012 as a new regulatory standards for education providers and regulators. In general, the standards aims to ensure the quality and integrity of nationally recognized qualifications. All RTOs must comply with the said standards as well as with VET Quality Framework and the National Vocational Education and Training Regulator Act 2011 or equivalent. The Standards is comprised of eight (8) standards, wherein each standard contains a set of clauses. The following are the eight (8) standards: i. The RTO’s training and assessment strategies and practices are responsive to industry and learner needs and meet the requirements of training packages and VET accredited courses ii. The operations of the RTO are quality assured iii. The RTO issues, maintains and accepts AQF certification documentation in accordance with these Standards and provides access to learner records iv. Accurate and accessible information about an RTO, its services and performance is available to inform prospective and current learners and clients v. Each learner is properly informed and protected vi. Complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively vii. The RTO has effective governance and administration arrangements in place viii. The RTO cooperates with the VET Regulator and is legally compliant at all times Non-compliance with these standards would possibly lead to a damaged reputation and credibility of SSBT since it may indicate SSBT’s non-conformance in ensuring the quality and integrity of nationally recognized qualifications. Additionally, a tarnished reputation would also affect the marketability of the institution to domestic and international students.

some of the public and private companies. APPs generally outlines how organizations shall collect, use, disclose, update, and protect personal information. Activity 6 Company Name: SSBT Compliance Assessor Name: Otgonbaatar Date: 10 March 2023 Occasion One: Standards to follow per Standards of RTOs 2015 Standard no. to comply with 1. RTOs must provide high quality training and assessment practices responsive to students needs as specified to VET accredited courses 2. Accurate and accessible information about an RTO 3. Each learner is properly informed and protected 4. Complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively 5. RTO cooperates with the VET Regulator and is legally compliant at all times Ref: Evidence required 1.1 All information on course code, title, course structure, fee structure, course delivery and course duration should be provided in detail to the learner via website and/or electronic mail, and/or school bulletin 2.1 Information about the RTO such as its training products, RTO Code, course code must be accurate and factual 3.1 RTO must provide advice to the learner prior to enrolment 4.1 RTO must establish a transparent complaints and appeals policy to manage and respond to allegation involving the conduct of the RTO, its trainers, assessors or other staff; third party; and learner. 5.1 RTO must cooperate with the VET Regulator to ensure the integrity of its training products Comments and recommendations As a registered training organization, compliance to Standards for RTOs 2015 increases the marketability of SSBT to domestic and international students.

Occasion Two: NSW WHS Standard no. 1. Protect workers and other persons against harm to their health, safety and welfare through elimination or minimization of risk arising from work 2. Provide for fair and effective workplace representation 3. Promote the provision of advice, information, education and training 4. Secure compliance with this act Ref: Evidence required 1.1 The organization must be “reasonably practicable” – reasonably able to be done in relation to ensuring health and safety taking into account the likelihood of hazard, degree of harm that may result from the hazard or risk, what the person concerned knows, availability and suitability of ways to eliminate or minimize the risk, and assessment of the extent of risk. 2.1 The organization must provide a safe plant and structures, safe systems of work, adequate facilities for the welfare of workers, and monitoring of worker’s health 3.1 The organization must equip its employees any necessary information, training, instruction or supervision to protect all staff from risks to their health and safety arising from work 4.1 Failure to comply with health and safety duty corresponds to penalty units Comments and recommendations - Occasion Three: Privacy Act 1988 Standard no. 1. Protect privacy of individuals 2. Promote responsible and transparent handling of personal information 3. Provide a means for individuals to complain about an alleged interference with their privacy Ref: Evidence required 1.1 RTO must follow APPs in collecting, disclosing, using, and updating personal 2.1 RTO must establish an clear and up to date APP privacy policy 3.1 An individual may complain to the Commissioner about an act or practice that may be an interference with the privacy of the individual. (Part V Division 1A) Comments and -

ACTIVITY 9 Priority Compliance area Compliance requirement Responsibility Timelines to assess the compliance requirements 1 Standards for RTOs 2015 RTOs must provide high quality training and assessment practices responsive to students needs as specified to VET accredited courses Academic manager 15/03/2023 2 RTO cooperates with the VET Regulator and is legally compliant at all times Operations manager 20/03/2023 3 Each learner is properly informed and protected Operations manager, academic manager 21/03/2023 4 WHS Protect workers and other persons against harm to their health and safety by eliminating risks HR manager 25/03/2023 5 Privacy Protect privacy of individuals Operations manager 01/04/2023 6 WHS Provide for fair and effective workplace representation Operations manager, HR manager 05/04/2023 7 Privacy Provide a means for individuals to complain about an alleged interference with their privacy Operations manager 15/04/2023 8 Privacy Promote responsible and transparent handling of personal information Operations manager 20/04/2023 Activity 10: EMAIL

From: otgonbaatar@gmail.com To: ceo@gmail.com Subject: Operations Compliance Report   and   Compliance Requirement Plan Kind regards, Otgonbaatar