Chapter_6_Activities

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El Centro College *

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Feb 20, 2024

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MGT220 – Managerial Communications Chapter 6 – Delivering Good & Neutral News Messages Review Figure 6.1 and Model 6A 1. Read the following routine claim letter. Identify the weaknesses, then REWRITE to improve the letter. Yesterday evening I stopped by the construction site of the apartments you are under contract to build. You appear to be well ahead of schedule. According to our agreement, all requests and complaints are to be made in writing. I noticed that water heaters had been installed in two of the apartments. The units are 30-gallon heaters, but the specs call for 50-gallon heaters in each of the 12 apartments. For some families, the smaller size may be sufficient; but others may need the larger size. Because the larger size is specified in the agreement we signed, I respectfully request that the two 30-gallon units be removed and that 50-gallon water heaters be installed in all the apartments. Thank you for your consideration in this matter. 1
Read the scenario before completing the exercise below: Review Model 6B, P . 104 One of your employees, Ren, led a department training effort with a ropes course at Camp Horizon that was a training success for your department. Write a letter of appreciation to him for the work he did, expressing what you see as the benefit to the staff participating in the course. Ropes courses typically help individuals learn to deal with limitations, work together collaboratively, and show how obstacles can be overcome. Due: October 10, 2021 2
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