BSBTEC404 Assessment 2 (Word Version)BSBTEC404-Assessment 2.docx

Assessment 2 – Workplace Project Assessment Instructions to student: Assessment summary You are required to address all the tasks for this project. This assessment contains three (3) projects tasks Resources and equipment required to complete this assessment • Computer with internet and email access and a working web browser • Installed software: MS Word, Adobe Acrobat Reader • A workplace that will allow you access to: o Workplace documentation, including: - Policies and procedures - Plans - Templates for reports - Process flows o Pieces of legislation, regulation, national standards, and codes o People, including: (if applicable) - Two (2) key personnel - Two (2) specialist advisors o Sources of information on available digital collaborative technologies o Opportunities to manage a workplace project - Implementation of digital collaborative technology • Other requirements that must be accessed regardless of the pathway, e.g., project management tools • Video camera or a mobile phone with video recording capabilities • A safe environment to conduct the role play activity When and where should the assessment be completed • This assessment task is to be conducted in a simulated work environment or an environment that will replicate the workplace • If the student has employment and wishes to complete this assessment in their actual workplace, discussions must be had with the assessor prior to submission • This assessment may have components to be completed in your own time as homework, or additional time may be given in class time (where applicable). • Your assessor will provide you with the due date for this assessment. Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu ddress: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 1 of 45 ASSESSMENT BOOK – BSBTEC404

What needs to be submitted Each of the following needs to be submitted/presented:  Task 1: Review existing digital technology use in the business  Task 2: Identify digital workplace collaboration opportunities  Task 3: Implement digital workplace collaboration technologies The assessor may also undertake observations throughout the assessment process as required. See each task instruction Instructions • You must address each part of this assessment (1-3) • Please include the following details in the header section of each page of your assessment(s) document: o Student Name and ID o Course Code and title o Unit Code and title o Trainer and assessor name o Page numbers o Task number • You are required to submit the entirety of your assessment on the LMS (Moodle). No submissions will be accepted via emails. Task(s) Description: This project requires you to complete the assessment tasks in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. Each task required comes with a set of instructions. You are to follow and perform these instructions/tasks and/or submit any required documentation as evidence of task completion. The work tasks you complete will be observed throughout the entirety of the assessment by the assessor. The assessor will mark the observables against an assessment sheet to be submitted as evidence of completion. (If applicable) Before starting this assessment, your assessor will discuss with you these tasks, including instructions, resources, and guidance for satisfactorily completing them. This workplace project assessment requires you to to use digital technologies to collaborate in the workplace. This assessment is divided into six (6) tasks as well as an observation of skills component: • Task 1: Review existing digital technology use in the business • Task 2: Identify digital workplace collaboration opportunities • Task 3: Implement digital workplace collaboration technologies Bounce Fitness is a simulated business created for the purpose of assessments in the Vocational Education and Training (VET) system. Students are required to apply the tasks to Bounce Fitness (The fictious workplace organisation) Log into the Bounce Fitness portal. The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au . Login to Bounce Fitness using the username and password provided by Albright. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 2 of 45 ASSESSMENT BOOK – BSBTEC404

Task 1: Review Existing Digital Technology use at Bounce Fitness This part of the project requires you to review existing digital technology use in the business. Specifically, you are required to:  Identify current collaborative ways of working, particularly relating to the use of technology to support collaboration  Assess performance of current ways of working against organisational strategies and objectives  Collate information collected through review and provide to relevant personnel as required Bounce Fitness: Case Study overview Introduction to the Workplace You are currently working as a centre manager in Bounce Fitness. As Centre Manager, you work with the General Manager Human Resource, who leads and oversees the Human Resources Department. Your duties in collaboration with the General Manager are report checking and staff induction. For report checking, you create and submit staff performance reports and set reminders for deadlines and consultations through Gmail. For staff induction, you and the General Manager Human Resources develop staff induction plans for new employees. The General Manager Human Resources is to ensure that there is sufficient background information on Bounce Fitness for staff induction. During your most recent performance review, the General Manager Human Resource asks if there is anything affecting the department’s performance in relation to workplace collaboration. Based on your experience, you mention a difficulty in setting up reminders for staff events, as well as delays in your own report delivery. To improve performance, the General Manager Human Resource suggests that you review the department’s current collaborative processes as well as the workplace documentation relevant to these processes and see if there is anything within the processes that needs improvements. 1.1 Review Current Workplace Collaboration Processes and Technology 1. Access and review Bounce Fitness’s policies and procedures for digital communication via the link Digital Communication Policies and Procedures 2. Use this document to complete the ‘Current Workplace Collaboration Processes and Technologies’ section of the Collaborative Process Assessment template: a. Identify one (1) current collaborative process in the workplace b. List one(1) technology used for each identified collaborative process c. Describe how the identified technology aids in the collaborative process d. List two (2) key personnel involved in each collaborative process For each key personnel: i. Indicate one (1) current collaborative process they are involved in. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 3 of 45 ASSESSMENT BOOK – BSBTEC404

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ii. Indicate their role in the collaborative process. 3. When completing the ‘Current Collaboration Processes and Technologies’ section of the Collaborative Process Assessment template, ensure to use clear language and workplace conventions in your work. 4. Have the assessor review the information you recorded and complete and sign the Assessor Declaration section of the template. Their signature must be handwritten. 5. You are not required to submit anything to your assessor for this task. The Collaborative Processes Assessment template will be submitted in the next task. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 4 of 45 ASSESSMENT BOOK – BSBTEC404

1.1 Current Collaboration Processes and Technologies Completed by Workplace/Organisat ion Date Completed Collaborative Process Technology How the Technology Aids Collaboration Key personnel Roles ASSESSOR DECLARATION TO THE ASSESSOR By signing in the spaces provided below, you are confirming that the learner, whose name appears above, has reviewed Bounce Fitness’ current collaborative processes and technologies Digital Communication Policies and Procedures Assessor Name: RTO Name: Position: Signature: End of Collaborative Processes Assessment: Current Collaboration Processes and Technologies ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 5 of 45 ASSESSMENT BOOK – BSBTEC404

After reviewing the collaborative processes and the workplace documentation relevant to these processes. You are now to assess the collaborative processes against the relevant organisational goals, objectives, and strategies and see if the processes meet the goals, objectives, and strategies. 1.2 Work with Strategies and Objectives 1. Access and review the following documents for Bounce Fitness’s communication policies and procedures via the links • Bounce Fitness Internal Communication Strategy • Digital Communication Policies and Procedures 2. Review the documentation for information on organisation’s goals, objectives, and strategies to know how your current collaborative processes are reaching these. 3. Complete the ‘ Assessment’ section of the Collaborative Processes Assessment, you must: a. Identify two (2) organisational goals related to collaboration in the workplace. b. Identify one (1) organisational objective relevant to each organisational goal. c. Identify one (1) organisational strategy relevant to each organisational objective. d. Assess the performance of the two (2) collaborative processes used by the identified key personnel from Task 1.1 by briefly explaining the following points: - How the process meets the organisational strategy - How the process contributes to achieving the organisational objective - How the process contributes to achieving the organisational goal 4. Based on the assessment, identify one (1) issue per collaborative process. 5. Have your assessor review the information you recorded and have them complete and sign the Supervisor Declaration section of the Collaborative Processes Assessment template. Their signature must be handwritten. 6. Submit the completed Collaborative Processes Assessment to your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 6 of 45 ASSESSMENT BOOK – BSBTEC404

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1.2 Collaborative Processes Assessment Completed by Workplace/Orga nisation Date Completed Collaborative process: Goal: Objective: Strategy: Assessment: Assessment: Assessment: Issue: ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 7 of 45 ASSESSMENT BOOK – BSBTEC404

ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 8 of 45 ASSESSMENT BOOK – BSBTEC404

ASSESSOR DECLARATION TO THE ASSESSOR By signing in the spaces provided below, you are confirming that the learner, whose name appears above, has assessed the collaborative processes against the organisational goals, objectives, and strategies above. • Bounce Fitness Internal Communication Strategy • Digital Communication Policies and Procedures Assessor Name: RTO Name: Position: Signature: End of Collaborative Processes Assessment: Assessment 1.3 Report Outcomes of Assessment 1. Report your completed Collaborative Processes Assessment document from Task 1.2 to the key personnel you identified who were part of the collaborative process as identified in your Collaborative Process Assessment . 2. Your completed Collaborative Processes Assessment document must include the following sections: • ‘Current Collaborative Processes and Technologies’ This section must include the requirements from Task 1.1. • ‘Assessment’ This section must include the requirements from Task 1.2. 3. To complete this task, you will need to email your assessor your completed Collaborative Processes Assessment . Your assessor will act as your supervisor for this task. Discuss the following points with your assessor before sending your email: - The task instructions - Content of the email, which must include the completed Collaborative Processes Assessment document - The email address to send the Collaborative Processes Assessment to You must save the correspondence of your reporting with your assessor. This must include date and timestamp. 4. Submit your copy of your email correspondence with your assessor. ANIT Australia Pty Ltd T/A Albright Institute of Business and Language RTO #: 45041 CRICOS #: 03553J www.albrightinstitute.edu.au Head Office Address: Level 2,4 & 8,341- 345 Queen Street, Melbourne VIC 3000 Tel: 1300 189 154 Campuses at: Sydney, Brisbane, Adelaide TRG-DOC-10 Assessment Marking Guide – BSBTEC404 | Version: 1.1 | Last Reviewed: July 2022 | Next review Date: As required | Page 9 of 45 ASSESSMENT BOOK – BSBTEC404

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1.3 Reporting Outcomes: Simulated Email Template  Send From: To: Cc: Subject : Message ASSESSMENT BOOK – BSBTEC404

Task 2: Identify digital workplace collaboration opportunities This part of the project requires you to identify opportunities to implement digital technologies for workplace collaboration. Specifically, you are required to:  Identify available digital technologies by accessing relevant sources of information  Seek assistance from specialist advisors to determine relevant digital applications and specific information related to each  Assess existing collaborative methods against available and existing digital technologies  Prepare a business case for implementing new digital solutions to support collaboration and seek approval where required Bounce Fitness: Case Study overview New Collaborative Technologies After reviewing the Human Resources Department’s current collaborative processes, you have reported to the General Manager Human Resource the issues from using Gmail and Microsoft Word Office 365. The General Manager Human Resource suggests using different technologies for the department’s collaborative processes and instructs you to research on available technologies that the department can use for collaboration. For researching available technologies, the General Manager Human Resource advises a consultation with specialist advisors to help identify technologies that will suit the Human Resources Department’s collaborative processes. The General Manager Human Resource also advises that you submit a business case when you and the specialist advisors find suitable collaborative technologies for the department’s collaborative processes. 2.1 Identify Collaborative Technologies 1. Use the Source Log template for recording information on the collaborative technologies that will replace the current collaborative technologies. 2. For each collaborative issue identified in Task 1.2, access at least one (1) relevant source of information on available digital collaborative technologies to address this. 3. While completing this task, you must seek assistance from at least two (2) specialist advisors to identify the requirements outlined in Step 2: 4. Review the source of information and the information gathered from the specialist advisor on the technology to address each issue identified in Task 1.2. During your review, you must record the following points in the Source Log for each issue: • One (1) issue for each collaborative process identified from Task 1.2 • Relevant source of information indicated in Step 2 • One (1) available digital collaborative technology that can address the issue • Description of how each technology can address the issues identified in Task 1.2 The description provided must be applicable to the issue being reviewed. • Corresponding cost(s) of adopting each technology 5. When you have completed the Source Log, have your supervisor complete and sign the Assessor Declaration section of the Source Log template. Their signature must be handwritten. 6. Submit the completed Source Log to your assessor. ASSESSMENT BOOK – BSBTEC404

2.1 Source Log Completed by: Title/Designation: Organisation/Workplac e: Date completed: Issue Digital Collaborative Technology 1 Source of Information: Technology: Description: (Include features that will meet the identified issues) ASSESSMENT BOOK – BSBTEC404

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Associated costs: ASSESSOR DECLARATION TO THE ASSESSOR By signing in the spaces provided below, you are confirming that the learner, whose name appears above, has completed the Source Log above. Assessor Name: RTO Name: Position: Signature: 2.2 Identify Opportunities, Priorities, Costs, and Risks Use the Collaborative Methods Assessment template to identify opportunities, priorities, costs, and risks for each collaborative technology. 1. Complete two (2) copies of the Collaborative Methods Assessment template by doing the following steps: a. Identify at least one collaborative method from Task 1.1. b. Complete at least one SWOT analysis for each of the following: o At least one existing technology used in each of the identified collaborative methods o At least one recommended technology for each of the identified collaborative methods You must submit four (4) SWOT analyses at the end of this task. The information provided in the SWOT analyses must correspond to the information found in the Source Log from Task 2.1 and include the following discussion points: • one (1) strength of the identified technology • one (1) weakness of the identified technology • two (2) opportunities in using the identified technology • one (1) threat in using the identified technology c. Identify the associated costs of each of the following:  For Existing technology The associated costs for the existing technology must correspond to the information provided in sources of information from Task 2.1. ASSESSMENT BOOK – BSBTEC404

 Recommended technology The associated costs for the recommended technology must correspond to the costs identified from the Source Log in Task 2.1. d. Assess each technology’s associated costs with each recommended technology’s identified opportunities. e. Based on the information analysed, prioritise at least two areas of collaboration that needs improvement for each identified collaborative process. The areas of collaboration must be prioritised from high to low. 2. When you have completed the Collaborative Method Assessment , have your assessor review the information you recorded and have them complete and sign the Assessor Declaration section of the template. Their signature must be handwritten. 3. Submit two (2) copies of the completed Collaborative Method Assessment template to your assessor. ASSESSMENT BOOK – BSBTEC404

2.2 Collaborative Methods Assessment Completed by: Title/Designation: Organisation/Workplac e: Date completed: COLLABORATIVE METHODS ASSESSMENT 1 Collaborative method Strength Weakness Opportunities Threat Associated costs: ASSESSMENT BOOK – BSBTEC404

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Assessment: Areas of collaboration that need to be improved upon 1. High priority: 2. Low priority: ASSESSOR DECLARATION TO THE ASSESSOR By signing in the spaces provided below, you are confirming that the learner has completed the Collaborative Method Assessment template provided above. Assessor Name: RTO Name: Position: Signature: End of Collaborative Method Assessment ASSESSMENT BOOK – BSBTEC404

2.3 Prepare a Business Case Study To complete this task, you must prepare a business case and present this to the two key personnel who have roles in your collaborative process from Task 1.1. 1. Complete the Business Case template by providing the following: a. Purpose of proposing the Business Case b. Two (2) limitations of the current technologies as identified in Task 2.1 c. Two (2) recommended digital technologies to be implemented as identified from the Source Log in Task 2.1. d. One (1) description of how each technology addresses the issues, as identified in the Source Log in Task 2.1. e. Two (2) opportunities identified from Task 2.2 in implementing the two (2) recommended technologies f. Risks associated with each technology as identified in Task 2.2. g. Why the benefits and opportunities of each recommended technology outweigh the risks identified from Task 2.2 Ensure to use clear language and workplace conventions in your submission. 2. Arrange a time with your assessor to observe you in conducting the meeting. Discuss all requirements of the task with your assessor and prepare these before the meeting. 3. Arrange a meeting for you and two (2) key personnel to seek approval of your Business Case. This part of the assessment will be a role-play activity. To complete the activity, you must have access to the following:  Two (2) volunteers to roleplay as Chief Executive Officer and General Manager Human Resource  Video recording equipment such as a camera or mobile phone  A safe place to conduct the activity Instructions: a. Enlist two (2) volunteers to act as Chief Executive Officer and General Manager Human Resource in your presentation. b. Have your volunteers review the task instructions and the Business Case Meeting Character Brief before conducting the role play activity. Access the document using the through the link Business Case Meeting Character Brief c. Conduct the role play activity and record if your assessor cannot be present. d. Have your volunteers sign the Personnel Declaration form at the end of the Business Case template , as proof of their approval Their signature must be handwritten. ASSESSMENT BOOK – BSBTEC404

During your presentation, you must:  Discuss each section of your Business Case, as outlined in Step 3 of this assessment.  Seek approval of your Business Case 4. Submit the completed Business Case to your assessor along with the recording of the role play (if applicable) ASSESSMENT BOOK – BSBTEC404

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2.3 Business Case Template Completed by: Title/Designation: Organisation/Workplace: Date completed: Purpose of Proposing the Business Case Limitations Recommended Digital Technologies Description of the Recommended Technology ASSESSMENT BOOK – BSBTEC404

Opportunities in Implementing Recommended Technologies Risks of Shifting to Recommended Technologies Why Benefits and Opportunities Outweigh the Risks ASSESSMENT BOOK – BSBTEC404

PERSONNEL DECLARATION By signing this declaration, I confirm that:  The information recorded above is true and accurate.  The learner, whose name is recorded above, has presented to me all points documented in this Business Case .  I approve the implementation of the digital solutions to support collaboration that the learner has documented above.  I am happy to provide the assessor with further clarification or feedback on the learner’s performance and I can be reached through the contact details I have provided below. Name: Personnel’s signature (Must be handwritten) Participant’s title/designation: Contact number (required): Email address (required): Date signed: ASSESSMENT BOOK – BSBTEC404

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PERSONNEL DECLARATION By signing this declaration, I confirm that:  The information recorded above is true and accurate.  The learner, whose name is recorded above, has presented to me all points documented in this Business Case .  I approve the implementation of the digital solutions to support collaboration that the learner has documented above.  I am happy to provide the assessor with further clarification or feedback on the learner’s performance and I can be reached through the contact details I have provided below. Name: Personnel’s signature (Must be handwritten) Participant’s title/designation: Contact number (required): Email address (required): Date signed: ASSESSMENT BOOK – BSBTEC404

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The following criteria listed are what the trainer and assessor is looking for in this assessment task 2.3 Observable behaviours Did the student(s): S NS 1. Prepare for the meeting and presented information logically and rationally ☐ ☐ 2. Demonstrate knowledge of their business case by presenting data and information of relevance to support their proposal ☐ ☐ 3. Communicate clearly and concisely their ideas and information to the relevant people ☐ ☐ 4. Allow the opportunity for questions and answers and to receive feedback from the relevant people ☐ ☐ 5. Invite everybody participating in the discussion an opportunity to speak, be heard and contribute ☐ ☐ 6. Use active listening skills, positive body language, professional attitude knowledge ☐ ☐ 7. Avoid highly technical language or use of jargon in their explanation of their business case, altering the language used to meet the audience ☐ ☐ Assessor feedback Assessor’s Signature Assessor’s Name Date of assessment Appendix documents submitted with this assessment S NS Digital recording of the role play presentation (if applicable) ☐ ☐ ASSESSMENT BOOK – BSBTEC404

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Task 3: Implement Digital Workplace Collaboration Technologies This part of the project requires you to implement and use only one digital technology to collaborate in the workplace. Specifically, you are required to:  Develop a plan to introduce at least one new collaborative technology, by assessing short-term and longer-term goals and objectives  Communicate and promote key features of the plan to others, referring to organisational strategies where relevant  Organise training and coaching for relevant personnel to maximise uptake and effectiveness Case Study Overview Implementation Now that you have identified suitable technologies for Bounce Fitness’s collaborative processes, the General Manager Human Resources expects an implementation plan for these technologies. This implementation plan is to be discussed with the key personnel relevant to the collaborative processes, and the strategies found in this plan must be in line with the organisation’s goals. The General Manager Human Resources advises you to check with the key personnel for any learning needs regarding the technologies. Should there be any identified learning needs, you are to plan and organise training and coaching activities for these key personnel so that their learning needs may be addressed. For this assessment task, you will need to complete the following templates • Collaborative Technology Assessment This template will be used for assessing the recommended technologies against the organisational goals. • Implementation Plan This template will be used in creating a plan for implementing only one of the recommended technologies in the workplace. 3.1 Develop an Implementation Plan 1. Conduct some independent research, source, locate, access and review the following documents in relation to implementation of digital technology: • Legislation These include, but are not limited to the following: o Information Privacy Act 2009 o Right to Information Act • Regulations These include, but are not limited to the following: o Information Privacy Regulation 2009 o Right to Information Regulation 2009 • National standards These include, but are not limited to the following: o Information Security Incident Reporting Standard o Data Encryption Standard ASSESSMENT BOOK – BSBTEC404

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• Codes These include, but are not limited to the following: o Electrical Safety (Codes of Practice) Notice 2013 o Information Technology – Security Techniques – Code of Practice for Information Security Controls 2. Access and review the following Bounce Fitness policies and procedures for digital information security and digital communication below to assist you in completing the Implementation Plan: • Bounce Fitness Digital Information Storage and Security Policy and Procedure • Bounce Fitness Digital Communication Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy- procedures/ 3. Complete the Collaborative Technology Assessment through the following steps: a. Identify one (1) of the following organisational goals in relation to workplace collaboration: i. Short-term organisational goal Short-term goals refer to goals that are targeted within a week, a month, or a year. ii. Long-term organisational goal Long-term goals refer to goals that are accomplished within more than one year using smaller, short-term goals. Long-term goals are reviewed regularly and can require re-evaluation. b. Briefly explain how the recommended technologies meet the short-term goals. This can be addressed through the following discussion points: o Aspects of the technologies that assist in meeting the short-term goals o How these aspects assist in meeting the short-term goals c. Briefly explain how the recommended technologies meet the long-term goals. 4. Complete the Implementation Plan template by identifying the following points: a. one (1) recommended technology you plan to implement b. one (1) implementation strategy for the identified technology. Your strategy must address the organisational goals reviewed in the Collaborative Technology Assessment. Discussion points include but are not limited to the following: o Aspects of the strategy that assist in addressing each organisational goal o How each aspect assists in addressing each organisational goal Implementation strategy refers to actions taken to ensure that the recommended technology is seamlessly integrated into the workplace. ASSESSMENT BOOK – BSBTEC404

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c. one (1) expected outcome for each strategy d. Expected date of implementation of each strategy e. The duration for each implementation strategy The expected date of implementation will be completed in the next task. 5. Submit the following to your assessor: • Completed Collaborative Technology Assessment • Partially completed Implementation Plan ASSESSMENT BOOK – BSBTEC404

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3. 1 Collaborative Technology Assessment Recommended Collaborative Technology Short-Term Organisational Goal Assessment Recommended Collaborative Technology Long-Term Organisational Goal Assessment ASSESSMENT BOOK – BSBTEC404

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3.1 Implementation Plan Completed by: Title/Designation: Organisation/Workplace : Date completed: Technology Implementation strategy Expected outcome Expected date of implementation Actual date of implementation Duration Actual outcome ASSESSMENT BOOK – BSBTEC404

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ASSESSOR DECLARATION TO THE ASSESSOR By signing in the spaces provided below, you are confirming that you have observed the learner, whose name appears above, demonstrated the skill requirements outlined above. Assessor Name: RTO Name: Position: Signature: End of Implementation Plan ASSESSMENT BOOK – BSBTEC404

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3.2 Communicate Collaborative Technology Implementation For this assessment task, you will need to complete the following templates  Meeting Minutes Use this template to document your discussion with the attendees. Your discussion must cover all the agenda items in the meeting minutes. This part of the assessment will be a role-play activity. To complete the activity, you must have access to the following:  Two volunteers to roleplay as Chief Executive Officer and General Manager Human Resource  Video recording equipment such as a camera or mobile phone  A safe place to conduct the activity. Steps to take: 1. Get two (2) volunteers to act as Chief Executive Officer and General Manager Human Resource in your presentation. 2. Have your volunteers review the task instructions and the Implementation Plan Meeting Character Brief before conducting the role play activity. Access the Implementation Plan Meeting Character Brief via the link.  Implementation Plan Meeting Character Brief 3. Conduct the role play. During the actual meeting, discuss the following: a. How the Implementation Plan helps achieve the organisational goals reviewed in Task 3.1. Discuss this by doing the following: i. One (1) implementation strategy from Task 3.1 ii. Two (2) aspects of each implementation strategy that assist in achieving the organisational goals iii. Describe how each identified aspect assists in achieving the organisational goals b. At least two benefits of the Implementation Plan. The benefits identified must correspond with the opportunities identified in the Collaborative Technology Assessment from Task 3.1. Ensure to communicate and promote these benefits to the key personnel. Promotion include, but are not limited to the following:  How the opportunities of each recommended technology benefit the key personnel  How the opportunities of each recommended technology assist in improving the collaborative processes Video of your role play activity (if applicable) 4. After the meeting, have the key personnel sign beside their names in the Attendees section of the Meeting Minutes as proof that you have presented your Implementation Plan to them. Their signatures must be handwritten. 5. Submit the Meeting Minutes to your assessor. ASSESSMENT BOOK – BSBTEC404

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3.2 Meeting Minutes Date: Time: Location: Purpose of the meeting Facilitator Notetaker Attendees Please sign beside your name after the meeting. Agenda Item 1 How the Implementation Plan helps achieve organisational goals Discussion Implementation Strategy Agenda Item 2 Benefits of the Implementation Plan ASSESSMENT BOOK – BSBTEC404

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Discussion Benefits of the Implementation Plan End of Meeting Minutes ASSESSMENT BOOK – BSBTEC404

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The following criteria listed are what the trainer and assessor is looking for in this assessment task 3.2 Observable behaviours Did the student(s): S NS 1. Prepare for the meeting and presented information logically and rationally ☐ ☐ 2. Demonstrate knowledge of their implementation plan by presenting data and information of relevance to support their proposal ☐ ☐ 3. Communicate clearly and concisely their ideas and information to the relevant people ☐ ☐ 4. Allow the opportunity for questions and answers and to receive feedback from the relevant people ☐ ☐ 5. Invite everybody participating in the discussion an opportunity to speak, be heard and contribute ☐ ☐ 6. Use active listening skills, positive body language, professional attitude knowledge ☐ ☐ 7. Avoid highly technical language or use of jargon in their explanation of their business case, altering the language used to meet the audience ☐ ☐ Assessor feedback Assessor’s Signature Assessor’s Name Date of assessment Appendix documents submitted with this assessment S NS Meeting minutes template completed, and digital recording of the role play presentation (if applicable) ☐ ☐ ASSESSMENT BOOK – BSBTEC404

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3.3 Implement and Use Collaborative Technology 1. Access the following policies and procedures documents from Bounce Fitness through the link below: • Digital Communication Policies and Procedures • Acceptable Use of Computers, Internet and Email Procedures https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative- policy-procedures/ Use these policies and procedures documents to assist you in completing this task. 2. Use the Policies and Procedures Outline template to identify and outline policies and procedures. 3. Outline the requirements from each of the identified policies and procedures. These requirements must be relevant to the collaborative technologies being implemented. Your assessor will use these outlines as requirements for observing the implementation. 4. Present the completed Policies and Procedures Outline to your assessor for approval. Have your assessor sign beside their name on the Policies and Procedures Outline template as proof of their approval. Their signature must be handwritten. 5. Submit the completed Policies and Procedures Outline template to your assessor. 6. Implement your strategy for the recommended collaborative technology from the Implementation Plan in Task 3.1. During the implementation, record the following for the strategy implemented: • Actual date of implementation • Actual outcome You must also secure evidence of the implementation of the recommended technology. This will be submitted as supplementary evidence at the end of the task. Evidence of implementation includes but is not limited to the following: • Screenshots • Photos • Videos 7. Ensure that you follow the policies and procedures you identified in your Policies and Procedures Outline while implementing these 8. Have your assessor review the information you recorded and have them complete and sign the Assessor Declaration section of the Implementation Plan . Their signature must be handwritten. 9. Submit the following completed templates to your assessor: • Policies and Procedures Outline • Implementation Plan ASSESSMENT BOOK – BSBTEC404

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ASSESSMENT BOOK – BSBTEC404

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3.3 Policies and Procedures Outline Name Policy and procedures Collaborative technology to be implemented Policies Procedures Supervisor’s Signature ASSESSMENT BOOK – BSBTEC404

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3.3 Implementation Plan Completed by: Title/Designation: Organisation/Workplace: Date completed: Technology Implementation strategy Expected outcome Expected date of implementation Actual date of implementation Duration Actual outcome ASSESSMENT BOOK – BSBTEC404

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The following criteria listed are what the trainer and assessor is looking for in this assessment task The Observation is to be completed at different timeframes, as implementation for Microsoft Outlook is two (2) weeks and implementation for Microsoft Teams is one (1) week. Video recording submission If direct observation is not possible for this task, learner must submit a video recording of when they conducted the implementation of collaborative technologies. Check that:  The learner and the assessment requirements are present in the video recording submitted.  The learner satisfactorily demonstrates the task and skill requirements in the video recording. 3.3 Observable behaviours Did the student(s): S NS 1. Implement digital technologies according to plan, organisational requirements, policies and procedures ☐ ☐ 2. Uses appropriate, detailed and clear language to address key personnel and disseminate information ☐ ☐ 3. Applies problem-solving processes when tackling an unfamiliar problem, identifying and evaluating several options for action ☐ ☐ 4. Communicate clearly and concisely their ideas and information to the relevant people ☐ ☐ 5. Use active listening skills, positive body language, professional attitude knowledge ☐ ☐ 6. iFollow organisational requirements for digital communication as identified in the learner’s approved Policy and Procedures Outline ☐ ☐ Assessor feedback Assessor’s Signature Assessor’s Name Date of assessment 3.4 Plan and Organise Training and Coaching 1. To complete this task, you must meet with the same key personnel from Task 3.2 for a consultation regarding their learning needs. ASSESSMENT BOOK – BSBTEC404

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2. Use the Training and Coaching Plan template to plan and organise training and coaching activities. 3. Arrange a consultation with the key personnel from Task 3.2 and identify the following: i. one (1) earning need relevant to implementing digital technology implemented in Task 3.3 ii. two (2) training activities for each key personnel to address their training needs. These training activities must include the following: Training activities are formal, singular activities that are conducted with the purpose of transferring knowledge. a. one (1) training activity to maximise the uptake of digital technology ‘Uptake’ refers to how fast an employee can learn and understand the requirements to use the features of technology. b. one (1) training activity to maximise the effectiveness of digital technology ‘Effectiveness’ refers the technology’s efficiency in doing the job it’s supposed to do. iii. Two (2) coaching activities for each key personnel Coaching activities are informal, ongoing activities that are conducted in the workplace with the purpose of enhancing knowledge and skills. a. one (1) coaching activity to maximise the uptake of digital technology b. one (1) coaching activity to maximise the effectiveness of digital technology iv. two (2) relevant personnel who will be in charge for each training activity and each coaching activity. Relevant personnel include but are not limited to the following: o IT staff o Staff trainers o HR staff, etc v. Date of implementation for each training activity and each coaching activity 4. After the consultation, have the key personnel sign beside their name at the Participants section of the Training and Coaching Plan. 5. Use the Simulated Email template. for organising the training and coaching activities for the key personnel. 6. Write an email for each training and coaching activity addressed to the following departments: 7. Administrative Department <admin@bouncefitness.com.au> 8. Human Resource Department <humanresources@bouncefitness.com.au> Your email must contain the following points: ASSESSMENT BOOK – BSBTEC404

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• Training activity o Person in charge of the activity o Schedule of the activity • Coaching activity o Person in charge of the activity o Schedule of the activity 9. Submit the following documents to your assessor: • Training and Coaching Plan • one (1) simulated email for the following: o Each training activity outlined in the Training and Coaching Plan o Each coaching activity outlined in the Training and Coaching Plan ASSESSMENT BOOK – BSBTEC404

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3.4 Training and Coaching Plan Completed By Organisation Date Completed Collaborative Technology Learning Need to be Addressed Training Activity for Maximising Uptake Person in Charge Duration Date of Implementation Training Activity for Maximising Effectiveness Person in Charge Duration Date of Implementation ASSESSMENT BOOK – BSBTEC404

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Collaborative Technology Coaching Activity for Maximising Uptake Person in Charge Duration Date of Implementation Coaching Activity for Maximising Effectiveness Person in Charge Duration Date of Implementation ASSESSMENT BOOK – BSBTEC404

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3.4 Simulated Email Template  Send From: To: Cc: Subject: Message ASSESSMENT BOOK – BSBTEC404

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ASSESSOR DECLARATION TO THE ASSESSOR By signing in the spaces provided below, you are confirming that you have observed the learner, whose name appears above, demonstrated the skill requirements outlined above. Assessor Name: RTO Name: Position: Signature: ASSESSMENT BOOK – BSBTEC404

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Assessment Task 2: Workplace Project Did the student: Satisfactory Not satisfactory Not Present 1. Review existing digital technology use in the business Look for: ☐ Task 1.1 Review Current Workplace Collaboration Processes and Technology ☐ Task 1.2 Work with Strategies and Objectives ☐ Task 1.3 Report Outcomes of Assessment 2 Identify opportunities to implement digital technologies for workplace collaboration Look for: ☐ Task 2.1 Research Collaborative Technologies ☐ Task 2.2 Identify Opportunities, Priorities, Costs, and Risks ☐ Task 2.3 Prepare a Business Case Study ☐ Observation checklist 3 Implement and use digital technologies to collaborate in the workplace Look for: ☐ Task 3.1 Develop an Implementation Plan ☐ Task 3.2 Communicate Collaborative Technology Implementation ☐ Observation checklist ☐ Task 3.3 Implement and Use Collaborative Technology ☐ Observation checklist ☐ Task 3.4 Plan and Organise Training and Coaching Assessor feedback Assessor Name Assessor Signature: ASSESSMENT BOOK – BSBTEC404

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