POLICY MANUAL

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Nov 24, 2024

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POLICY MANUAL NAME MAY 21, 2023

INTRODUCTION & PURPOSE • MGM Resorts International is a company that operates hotels, casinos, and resorts. • The organization offers conference rooms, entertainment venues, restaurants, and other facilities ( Pagitsas 2022) . • It operates in the hotels and hospitality industry.

INTRODUCTION & PURPOSE • MGM Resorts International’s vision is to become a global leader in hospitality and entertainment. • The organization’s mission is to provide extraordinary experiences. • The organization exists to provide outstanding and consistent guest services ( Piper 2015) . • Its core values are customer service, innovation, respect, and inclusivity.

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INTRODUCTION & PURPOSE • The purpose of the presentation is to explain the policies and procedures that will drive implementation of strategy. • The policy manual covers: • Ethical standards • Policy and procedure manual overview • Policy & procedure development

ETHICAL STANDARDS • The core values of an organization play an important role in building corporate culture. • Core values are infused in the policies, practices, and processes of an organization ( Pagitsas 2022) . • Ethical standards provide guidelines for employees. • They determine how employees behave at the organization.

ETHICAL STANDARDS • MGM Resorts International has a culture of diversity and inclusivity. • Employees are required to respect one another and be innovative. • The organization’s ethical standards shape its culture ( Pagitsas 2022) . • MGM Resorts International uses a strategy differentiation, encouraging employees to be innovative. • The digital policy manual established ethical standards by including a code of ethics for the employees.

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POLICY AND PROCEDURE MANUAL OVERVIEW • The fundamental principles that will guide implementation of the digital policy manual are: • Compliance with regulations and laws • Protecting sensitive information ( Brown 2020) . • Preventing employees harassment and discrimination • Enhancing workplace safety and employee health.

POLICY AND PROCEDURE MANUAL OVERVIEW • Policies are guidelines that dictate the way procedures and processes will be carried out. • Procedures are the instructions for completing processes. • Processes are steps of tasks that should be completed.

POLICY AND PROCEDURE MANUAL OVERVIEW • Policies facilitate strategy implementation. • They set the constraints, limits, and boundaries for administrative actions. • Policies enable managers and employees to understand what is expected from them ( Brown 2020) . • They provide guidance about how things should be done. • Policies allow coordination and consistency in the departments of an organization.

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POLICY AND PROCEDURE MANUAL OVERVIEW • Digital policy • The digital policy will help avoid legal consequences during strategy implementation. • It will also help avoid unnecessary costs in strategy implementation. • The policy will include guidelines on how to protect the environment and ensure sustainability. • Procedures facilitate policy implementation as they provide instructions on how the policy will be implemented.

POLICY AND PROCEDURE MANUAL OVERVIEW • The policies and procedures in the policy manual include ethical standards such as respect, honesty, and integrity. • The utilitarian theory will be used to develop an ethical standards framework. • This theory explains that ethical choices produces the greatest good for the greatest number. • Policy implementation will be guided by utilitarian ethics.

POLICY AND PROCEDURE MANUAL OVERVIEW • Individuals will be required to engage in conversations to resolve their conflicts. • The organization will provide support, advice, and assistance if the conflicts are unresolved. Self-help pathway Support and assistance: Supervisor, HR manager Local resolution: mediation, facilitation Public interest disclosure Conflict resolved

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POLICY AND PROCEDURE DEVELOPMENT • The policies and procedures for implementing the strategy: • The innovative product idea to be launched is the contactless front desk. • Employees are required to obtain knowledge about the product ( Brown 2020) . • They have to meet everyday to learn the basics of the product. • Employees are required to maintain confidentiality.

POLICY AND PROCEDURE DEVELOPMENT • The corporate responsibility policy is that all employees should keep the environment clean. • Corporate social responsibility will ensure that MGM Resorts International is sustainable ( Brown 2020) . • The procedure for implementing the policy is that employees have to dump waste properly and keep their offices clean. • All employees should eat the designated eating areas only.

POLICY AND PROCEDURE DEVELOPMENT • The policy for enforcing an ethical standard is that employees have to keep all information confidential. • The ethical standard of confidentiality helps to protect company’s assets and employee information. • The procedure to facilitate implementation of the ethical standards policy is to keep to protect the company’s information. • Employees who have access to confidential information should not share with others. • Employees should protect the company’s assets including the innovative product idea.

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POLICY AND PROCEDURE DEVELOPMENT • The policy about keeping information confidential will ensure that the new strategy is not shared with other people. • The corporate social responsibility strategy will help make the product and organization sustainable.

POLICY AND PROCEDURE DEVELOPMENT • One policy that empowers employees to efficiently and effectively achieve the strategic objectives is having a flexible work arrangement policy. • Empowerment will foster a sense of inclusion, autonomy, and community in the organization. • The empowerment policy will be implemented by creating flexible work schedules and allocating employees. • This policy will ensure that employees are productive during implementation of the new product idea.

POLICY AND PROCEDURE DEVELOPMENT • The policy to encourage employees will be a performance management policy. • Employees will have performance goals to meet. • Performance expectations will help develop a culture of working hard. • The performance policy will be implemented by arranging meetings between managers and employees to share performance goals and assess performance. • Performance management policy will ensure that employees are active during the implementation of the strategy.

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POLICY AND PROCEDURE DEVELOPMENT • The professionalism policy is that all employees should be punctual. • Employees should arrive at all meetings and time. • Professionalism will help ensure good performance. • The professionalism policy will be implemented by setting arrival times. • It will facilitate policy implementation by encouraging employees to complete their tasks on time.

CONCLUSION & REMARKS • Dear employees, you all need to comply with the procedures and policies of the organization. • Please read the policy manual to understand all the policies and procedures. • The policies will help you understand the culture of the organization.

REFERENCES • Brown, M. (2020). Environmental policy in the hotel sector:“green” strategy or stratagem?. International Journal of Contemporary Hospitality Management , 8 (3), 18-23. • Pagitsas, C. (2022). Jyoti Chopra: MGM Resorts International. In Chief Sustainability Officers At Work: How CSOs Build Successful Sustainability and ESG Strategies (pp. 71-84). Berkeley, CA: Apress. • Piper, A. (2015). A focus on people: the diverse and inclusive culture at MGM Resorts International has fostered a collaborative and innovative work environment. Internal Auditor , 72 (3), 47-52

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POLICY MANUAL

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