BSBLDR601 Change Management Project Plan - NAJAMUDDIN MOHAMMED

docx

School

Western Sydney University *

*We aren’t endorsed by this school

Course

BSBLDR601

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by MegaPower6862

Change Management Project Plan: BSBLDR601 Lead and manage organisational change NAJAMUDDIN MOHAMMED

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan Contents 1. Change management objectives .............................................................................................................. 3 2. Change management approach ............................................................................................................... 4 3. Resource requirements ........................................................................................................................... 5 4. Budget ..................................................................................................................................................... 6 5. Risk management plans ........................................................................................................................... 7 6. Change control processes ........................................................................................................................ 8 7. Project timetable and timelines ............................................................................................................... 9 2

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan 1. Change management objectives Objective 1: Increase Employee Engagement Increase employee engagement by involving them in the change process and through effective communication. Employee satisfaction surveys, improved participation in change projects, and positive employee feedback are the main deliverables. HR department and the change management team are accountable stakeholders. Timeline: Commence right away and continue throughout the project. Objective 2: Make Sure Customer Service Standards Are Consistent Establish uniform customer service standards for all businesses, whether in urban and rural locations. Updated customer service guidelines, training materials, and evaluation standards are the main deliverables. Customer service representatives and store managers are accountable stakeholders. Timetable: Begin in the first quarter and finish in six months. 2. Change management approach Our method of change management is based on a planned process that involves teamwork. We'll base our work on the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) model. All stakeholders will be engaged in this strategy through regular engagement, training, and communication. 3

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan 3. Resource requirements Personnel: Team for Change Management (3 FTEs) HR Division (2 FTEs) (As required) External Change Management Consultant Training Resources: Development of training materials and modules Technology: Putting in place a platform for employee feedback 4

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan 4. Budget This change management project is expected to cost $150,000. This covers payroll expenses, training charges, technology expenditures, and consulting fees. 5

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan 5. Risk management plans Risk 1: Disapproval by store managers Mitigation: Have private discussions with store managers to discuss issues and offer support. Risk 2: Poor buy-in from employees Implement a thorough communication strategy to notify staff members of the advantages of the adjustments. 6

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan 6. Change control processes The Steering Committee will assess and approve any change requests after they have been documented and vetted by the Change Management Team. All pertinent stakeholders will be informed of changes that have been approved. 7

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan 7. Project timetable and timelines The Change Management Project, which aims to raise employee engagement levels and improve customer service standards across Discount Petrol's urban and rural locations, is outlined in the Project Timetable. The significant turning points are listed here: Months 1-2: Planning and Project Initiation Assign roles to the Change Management Team as it is formed. Create a thorough change management plan using the ADKAR framework. Launch initiatives to inform stakeholders and staff about the impending changes. Month 3-4: Employee Engagement and Training Launch engagement campaigns, such as polls and focus groups. Start creating training modules and materials. Provide customer care agents and store managers with awareness-raising and training activities. Month 5-6: Implementation of Uniform Customer Service Standards Establish uniform customer service guidelines for stores in Sydney Metropolitan and Country NSW. Track and assess the implementation's development. Any problems or resistance should be handled right away with reinforcement and more training. Months 7-9: Ongoing Assessment and Recommendations Surveys about employee happiness should still be taken. Analyse data to determine whether the adjustments are working. Adapt strategies in light of feedback and results. 8

BSB60720 Advanced Diploma of Program Management BSBLDR601 Change Management Project Plan Month 10-12: Sustainability and Reporting Create a sustainability plan to guarantee continued compliance with standards. Write out a thorough report on the results and lessons learned from the change management project. Inform stakeholders of the results, and acknowledge achievements. 9

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSBLDR601 Change Management Project Plan - NAJAMUDDIN MOHAMMED

Related Documents