Management Essentials cpy 2_ Complete file (New maal)

docx

School

GURUNANAK INSTITUTE OF TECHNOLOGY *

*We aren’t endorsed by this school

Course

MISC

Subject

Management

Date

Nov 24, 2024

Type

docx

Pages

Uploaded by southimrootwriters

BPP coursework Cover sheet Program MSC MANAGEMENT (PDP) Module name Management Essentials Schedule Term Term 2 Student Reference Number (SRN) Report/Assignment Title Critical evaluation of present management practice at NETFLIX Date of Submission (Please attach the confirmation of any extension received) Declaration of Original Work : I hereby declare that I have read and understood BPP's regulations on plagiarism and that this is my original work, researched, undertaken, completed, and submitted under the requirements of the BPP School of Business and Technology. The word count, excluding contents table, bibliography & appendices, is 4525 words. Student Reference Number: Date: By submitting this coursework you agree to all rules and regulations of BPP regarding assessments and awards for programs. Please note, that submission is your declaration you are fit to sit. BPP University reserves the right to use all submitted work for educational purposes and may request that work be published for a wider audience. BPP School of Business and Technology 1

Critical evaluation of present management practice at NETFLIX 2

Table of Contents Introduction ...................................................................................................................................... 4 Task 1 - Netflix management practice ............................................................................................. 4 Task 2 - Primary business challenges for Netflix ............................................................................ 7 Task 3 - Potential impact of management and emotional intelligence on the employees of Netflix ......................................................................................................................................................... 9 Task 4 - Alignment of management practice and values of Netflix ............................................... 11 Conclusion ..................................................................................................................................... 14 References ...................................................................................................................................... 16 Appendices .................................................................................................................................... 24 Appendix 1 ................................................................................................................................. 24 Appendix 2 ................................................................................................................................. 25 Appendix 3 ................................................................................................................................. 26 Appendix 4 ................................................................................................................................. 27 Appendix 5 ................................................................................................................................. 28 3

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Introduction For any multinational business organization, effective management practice is the key factor to the success of the company. The robust management practice helps to manage and control business and organizational operations more efficiently. Proper management practice and teams of skilled employees play a hugely important role in the organizational development, company's performance, and productivity to achieve the organizational goals in the long term. To maximize the quality of work and increase the efficiency of the management, positive work culture, encouragement and expert training are the main three pillars on the road to success ( Kmecová, 2018). To smoothly run the operation of a company both the management and the leaders are required to team up and solve the potential organizational issues, management conflicts, and business challenges for a better outcome ( Jooss et al. 2021). Following different business models, operational methods, and corporate expertise, good management and leaders introduce new innovative ideas, strategic strategies, and planning to meet the short-term objectives and daily required tasks to meet the long-term organizational vision. Netflix is one of the biggest and most popular OTT platforms that is massively expanding its digital content business in different corners of the world. The CEO of the company ‘Reed Hastings' is also the founder of the company and has developed effective business innovation and efficient management practices to grow the brand value of Netflix ( Hidayati, 2022). The main vision of the CEO is to offer the best original content to its global customer at a competitive price range. Netflix is known for its great team-building process since it developed the Tuckman model of team building in its management practice. Task 1 - Netflix management practice According to Fagerjord and Kueng, (2019), the global brand value of Netflix has immensely expanded as the largest and most popular streaming platform among all the OTT and digital content platforms. The company was founded by two partners Reed Hastings and Marc Randolph in 1997 to offer the best entertainment content to its potential customers through a subscription business model. Over time the company changed its business strategies and business models to develop a group of expert management employees to meet its long-term organizational 4

vision (forbes.com, 2022). The company followed and implemented professional management practices to accelerate its performance and grow financially in the competitive market of the entertainment industry. Mission and vision of Netflix As per Aib et al. (2021), the main focus and organizational mission of Netflix are to expand its business market and maximize the business opportunities in the online entertainment industry. The vision of the management of the company is to increase the organizational performance to cope with the changing preferences and growing market opportunities in the digital content industry with creative business strategies and planning ( Maharani, 2021). To meet the expectations of its customers and meet the demand of the market the company aims to provide the best customer experience, original content opportunities, and a smooth online interface to satisfy the needs of its customers. Improving the lives of customers: According to Huang et al. (2021), Netflix is highly committed to its customer's satisfaction and entertainment experience. The company aims to improve the quality of entertainment consumption and the lives of their customer. The company has positively balanced its customer expectations as well as the content variation to diversify its operations and market needs at a positive level ( Van Veldhoven and Vanthienen, 2019). Netflix believes in offering high-quality original content to offer never like before experience to its online subscribers. World-class entertainment: To maximize the reputation and brand value for a long time in the competitive business market Netflix always aimed to deliver world-class entertainment video content in different gerners to get different types of viewers. AUDITYA and Hidayat, (2018), stated that Netflix always made sure to provide best-in-class documentaries, movies, TV shows, web series, and other short video content to entertain its customers and keep them connected with the digital family ( Kumar, 2018). The interface Netflix also supports customized interfaces for the different tastes and preferences of their different age viewers. Netflix always tries to make sure that their critical content does not reach the kids that is why they also offer different video content spaces for adults and kids which are highly beneficial to keep them attached to high- quality content ( Onyusheva and Baker, 2021). International dominance: Idiz et al. (2021) said that Netflix always focused to maximize its market share and market value in the global entertainment business market as it actively follows 5

movie streaming operations to conduct business internationally. To dominate the international business market and get a higher number of customers Netflix offers a 3-month trial pack for their new users so they can come and enjoy their content for free and then convert their new visitors into loyal subscribers ( Csalló, 2021). With the help of a strong digital network and smooth online servers, the company only improved its operational abilities to develop a sustainable business model as well as, met international content standards by ensuring proper CSR activities to increase its possible business markets. Exceeding expectations: The CEO of Netflix always mentioned their subscribers as one of the most vital shareholders and the main key to their success that is why the company never compromised its quality over quantity. According to Quico, (2019), Netflix is a global giant in the digital entertainment platform and the main reason is they focus on delivering interruption- free services, limitless high-quality digital content in different languages, and bringing content following the market preference and increasing need for particular genres. Value of Netflix Fletcher and Nielsen, (2020), stated that Netflix fosters adds value to the entertainment lives of their customers to achieve their business goals on a global scale. Following the key factors of integrity, inclusion, expertise, collaboration and mutual respect, the management of the company has efficiently added value to the lives of their employees as well by giving them an encouraging and positive workspace. Effective communication: Guadiana, (2020) shared that by using the persuasive communication approach to interact with the employees more efficiently Netflix has successfully built a strong management structure where employees can directly connect with their leaders and higher authorities. Additionally, their effective communication abilities among the employees help them to connect with their customers and solve their service problems as soon as possible ( Fouladirad et al. 2018). This put a huge positive impact on the relationship between the brand and its customers for a better service experience. Judgment: According to Van der, (2018), Being a multinational company, Netflix has always been aware of various organizational challenges that may affect the performance of the business where the conflict in decision making is one of the critical among all of the issues. Even when Netflix wanted to shift its business from selling DVDs to offering online digital content on the internet several conflicts occurred in the decision making and organizational management 6

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

change. Although due to future business vision and proper judgment the company successfully built an international identity by mitigating those conflicts ( Alves, 2018). Integrity and Innovation: One of the biggest reasons behind the global success of Netflix is the loyalty of the company toward its customers. Netflix always avoids serious sentimental issues regarding cast, people, color, religion, and groups ( Song, 2021). The originality of the company is one of the key success factors that positively helped them to provide innovative digital content as well as bring innovative business strategies to grow the international market. Management approach of Netflix As per the research of Raats and Evens, (2021), it has been found that Netflix follows an extraordinary management approach which helps them to develop innovative business strategies and influence the smooth performance and effectiveness of their business. The management of Netflix only hires those professional employees who are expert in their working field or has sufficient knowledge about advanced corporate working skills to contribute to the organizational goals ( Lengyel, 2021). Because of a positive working environment, and friendly corporate culture, employees of the management are allowed to share their innovative ideas, strategies, and even essential issues directly with the leaders and higher authority. Lozic, (2021), stated that the CEO of Netflix often mentioned that they always motivate their employees to bring the best out of them to improve their productivity and creative thinking skills. Although, besides the encouraging working culture, Netflix follows a “No vacation policy” so their expert employees don’t get an interruption in the organizational development and work hard dedicated to meeting the organizational objectives [Referred to Appendix 1]. Task 2 - Primary business challenges for Netflix To bring advanced technological innovation and to improve just click way fast digital experience Netflix had to come across several ups and downs to adopt these developments. van Zeebroeck and Bughin, (2021), mentioned that currently the business and market share of Netflix in the global digital entertainment industry is the highest but over a period the company had faced several business and organizational challenges that slowed down its business market growth and put a negative impact on their organizational development speed. Before the services of Netflix people never witnessed original world-class entertainment content on an OTT platform. Since the 7

company shifted its business from renting and selling DVD s to online streaming platforms on a subscription model, the company had to wait quite a long adopt new entertainment consumption practices through OTT platforms. Bughin et al. (2021), said that to maximize the quality of entertainment, Netflix even avoided any time of commercial advertisement that can interrupt the enjoyment of their customers. Although, being a new business in the online streaming industry, Netflix had to go through huge technical, non-technical, financial, and operational management issues in the initial stage of its business (Entrepreneur.com, 2021). Even in the current business market when the global business of Netflix has successfully grown its brand at a huge large scale still it is facing huge business challenges due to increasing competition in the online streaming platforms. Fast-growing rival OTT platform such as Amazon Prime, HBO max, Hulu, and Disney + are massively increasing their international business and capturing a sufficient amount of market as they offer more variety of content, the same quality services at a lower price range (Cybergeekgirl.co.uk, 2021). This increasing completion not only led Netflix to struggle with decreasing international market share but also reduced their subscribers resulting in a potential loss in profitability. Managing Creativity: Creativity in the organization defines as the process of gathering something innovative and new to meet regular challenges by boosting the effectiveness and professional expertise in the operations. Creativity in thinking and operations helps to develop problem-solving abilities, and efficient decision-making skills and brings flexibility in the work. According to Burroughs, (2019), Netflix is known for its creative content and operational strategies to attract its viewers to its content. The company always try to do innovative experiments with the quality and the quantity of their digital content. However, often Netflix has been criticized for delivering quantity over quality to stay in the race of delivering the highest number of content available on a streaming platform. Even just like any other creator, Netflix also faced huge creative blocks in offering consistently high-quality content to its viewers ( Kuosmanen, 2020). Lack of content creation and growing market competition led the company to focus on their quantity that followed them towards stereotype average entertainment platform affecting their primary business mission. McAndrew, (2021) mentioned advanced digitization, big data collection, analysis and A.I based algorithm which facilities Netflix to understand the demand and preferences of their customers and the market. As a result, the company started to focus on only those types of content that are high in demand and quite neglected their vision to 8

deliver creative original content which was one of the primary reasons for their success factors. To compete in the competition over time the company has effectively reduced their subscription price for their customer but it also influence the content quality of their services since they started to provide quantities as well. Managing Decision making: The active collaboration between the management and leaders in the process of decision making has always helped Netflix to grab the market opportunities to increase its ability over customer acquisition and customer retention. As per Hadida et al. (2021), to increase the engagement with the customer and built a brand's recognition in the competitive business market in the last few years the number of contents on Netflix has massively increased compared to any other streaming platform ( Larcker and Tayan, 2018). Amazon Prime is one of the main reasons for increasing business challenges for Netflix because it offers not only high- quality streaming content but also offers additional benefits to the customer who purchase their products from amazon. According to Riekkinen, (2018), In many countries, the subscription fee of Netflix has gradually increased during this period time because the company pays a sufficient amount of money and profit share with various entertainment production houses and organizations for access to the studios. Due to the increasing expenditure and service price of Netflix, the company faced huge challenges to retain its old customers as well as get new potential customers to their expectations ( Mardani and Krisnawati, 2022). The company always made an appropriate decision over to grow its business globally but some decisions regarding market sustainability affected its organizational mission in the long term [Referred to Appendix 2] . Task 3 - Potential impact of management and emotional intelligence on the employees of Netflix The founders of Netflix have been successfully capable of transforming the outlook of the world of entertainment and the OTT platform (Alam et al. 2018). This platform has successfully gained superficial recognition in the market on every global scale. The popularity and the profitability of the platform, as worthy mentioned by Matingly and Kraiger, (2019), are due to the presence of exclusive intelligence in terms of emotions, defined as Emotional Intelligence (EQ). However, according to Kotsou et al. (2019), this platform has been observingly developing by bringing in 9

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

variations in the traditional method of providing entertainment that comes with several advantages for its and also employees. From and amongst the several reports collected, it has been observed that the management team of Netflix provides a healthy and positive environment for work, a place where the employees are capable enough to show the potentiality and capability of excellence in terms of behavior (Black et al. 2018). This set-up leads the employers to gain more confidence in their work thus leading to a great profit turnover. According to Quisenberry, (2018), the organization's founder always aims at using the emotional engagement of the employees for providing them with several emotional and managerial tactics that would trigger their intelligence leading to a better performing scale. On the other hand, as mentioned by Jamshed and Majeed, (2018), therefore it can be inferred that emotional intelligence plays a crucial role in engaging the working force of the company. The EQ of Netflix is seen to be measurable using the Ability Model and Mixed Model . With the help of these two models, the EQ level of the firm is looked at and measured. This measurement in turn shows the impact of the intelligence of Management on the firm. The Ability Model is about the idea of conceptualizing intelligence as a set of various interconnected, objectively measurable, and cognitive-emotional abilities that helps in the ability to perceive, manage and facilitate the movement of the emotions of the employees (Drigas and Papoutsi, 2019). Through this model, it can be perceived that there is a link between the CVC and the EQ. It is generally hypothesized that individuals who have a high level of EI have a higher score in the CVC that is at rest, in response to a task that is stressful. The Mixed model focuses on the subjective ratings of the emotional aspects that stress self-awareness, self-regulation, social skills, empathy, and motivation of the employees (Wang et al. 2018). With the help of these two models, the management team creates emotional bonds and opportunities for the employees [ Referred to Appendix 4] . Emotional perception is created through self-awareness This is the process in which facial expression, languages, voices, and pictures help a person to analyse and recognize the ability of the individual and also to learn the emotional set-up of the person. According to Prentice Netflix et al. (2020), Netflix management with the use of this model has been capable enough to identify and recognize the emotions of the employees and the capability of the founder of Netflix has been quite helpful in the judgemental process. According 10

to Lee, (2019), the management team has used the Mixed model to understand the ability of emotions, strengths, and weaknesses of the team and also the employees. Self-regulation and the use of emotions This activity is concerned with the ability of a person to use the emotions of the other person to get the desired result. With the assistance of this activity, the management of Netflix has been able to employ the employees by providing them with the necessary training for developing the process of decision making and the skills of solving problems (Miao et al. 2018). It is also the EQ of the founder along with the management skill of the leaders that have been able to employ the working force (Rezvani et al . 2018). With the help of a mixed model, the leaders of Netflix have controlled and re-directed the changing circumstances without compromising the needed output [Referred to Appendix 3] . Understanding emotions and adapting to social skills According to Khosravi et al. (2020), this activity under the ability model is built to understand the twists and complexities of emotions. While some of the management shows the ability to recognize their employees with the help of their facial expressions, on the other hand, as mentioned by Shariq et al. (2018), the emotional language plays the role to show the complex emotional relationship that is fairly understood by some management teams. Netflix management has been able to show a tangible ability to understand the emotional movement of the employees. The higher EQ of the CEO helped in understanding the profitability of the organization and in turn making effective decisions based on the act of managing the relationships between the management and the employee force. Managing emotions through empathy and motivation This leads to the understanding capability of the management team of Netflix in matters of emotions of birth themselves and the others. The management team of Netflix follows a healthy establishment of bonds by providing the employees with equal jobs, promotions, and skill development (Sanchez-Gomez and Breso, 2020). The founder of Netflix believes in the fact that all the employees are provided with equal opportunities to participate in the activities and further offer their opinion on matters of need. Task 4 - Alignment of management practice and values of Netflix Disagreement and Negotiation 11

The notion of conflict and subsequent negotiation is a common factor in an organization. As the work progresses in an organization, some employees come with different opinions and conflicts. According to Navas and Vijaykumar, (2018), these confusions hamper the working productivity of the employees and lead to low performance in the production process. Therefore, it is an important step for an organization to have a health management team that reduces the chances of conflict in the working system. However, as mentioned by (Darvishmotevalli et al. 2018), when the management team fails to overcome the chances of conflict the employee also suffers yielding negative results. A rising conflict in the organization might lead to a rise in the failure of the working of the organization. The leaders and the managers of the company, therefore aim at focusing on and developing negotiation skills in the place of the work that would lead to the reaching the business objectives that would lead to the eradication of the conflicts (Ahad et al. 2021). According to some of the recent reports, Netflix has converted the business systems from their way of images that is static to a benchmark where contents are created keeping in mind the preview of the customers. Netflix is reported to encounter various issues that were faced while redesigning the developmental process and contents of the applications. According to Gonez- Leal et al. (2022), these issues are aimed to be overcome by following and executing the Thomas Kilmann model that helped the team of management to specifically control and manage the conflicts that arise in the workplace. A very effective and efficient manner. As per Yip et al. (2020), the model generally aims at significantly reducing the conflicts that arise in the workplace, and therefore the usage of this model has proved to be beneficial for the organization to create a spirit of collaboration among the employees. The collaborative force that is increased with the help of this model enhances the functioning capability of the working force hence leading to an increase in the productivity of the team (Mustafa et al. 2020). The model has elated the management team to create an environment of stable employee force, assisting Netflix in offering the best of services. Stakeholders Stakeholders are considered to be the backbone of any business organization. As per Thompson et al. (2020), the constant support of stakeholders insists on giving a backup to the healthy and friendly relationship of the business with the stakeholders so that the demands are constantly justified and saturated if the stakeholders. On the other hand, as per Petrides and Mavroveli, (2018), the major stakeholders of Netflix are the clients, employees, cautioners, investors, and 12

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

suppliers. These stakeholders play a crucial role in the establishment of the success of the business activities. The popularity, brand image, fame, and brand value of Netflix have helped in the process of accumulation of more stakeholders on the global scale of the market mechanism. The team of management in Netflix has taken steps in the perfect formation of various marketing strategies that have enhanced the number of stakeholders in the name of the company (Mazzella et al. 2019). The company has succeeded in establishing a healthy relationship with all its stakeholders by making them aware of all the changes that are taking place in the organization. Being one of the largest streaming platforms, Netflix has influenced its stakeholders very abruptly and rapidly by following the 3 R's model , being Retribution, Reciprocity, and Reasoning ( Clark, 2018) . The important motive of the organization is keeping the employees happy and satisfied that compensating the expectation levels of the customers and hence offering the clients the needed amount of profit and revenue. As mentioned by Blattner, (2019), by fulfilling the needs of the three stakeholders with the help of models of 3 R's, Netflix has attained success in gaining more control over the stakeholders leading to an increase in the sales procedures. The management keeps the employees of the company satisfied by letting them earn more sales, revenue, and profit. According to Herman et al. (2019), the organization satisfies the consumers by giving them a range of proper digital content that also includes various offers of premium services. The channel of distributors offers the stakeholders premium quality of staff and therefore to increase the space for more stakeholders, Netflix has aimed to collect more distributors (Manickam and Duraisamy, 2019). Teamwork Teamwork plays one of the significant roles in obtaining the business goals that also leads to the gaining of competitive advantage in the name of the company over the number of rival competitors. As per Schmutz et al. (2019), the members under teamwork work efficiently to attain and achieve common goals in the business. Additionally, to this, Sarika and Jyosthna, (2021), mention that the efficiency in teamwork comes out when the team members enable each other to share their ideas, the thoughts and the opinions amongst each other as this process provides an opportunity for gaining efficient and significant knowledge and sets of ideas from the assisting mates. Due to hard work and efficient collaboration amongst the team members, Netflix has become accessible in providing the viewer's outstanding packages (Giudici and Filimonau, 2019). It can be inferred that the efficiency of the team has enabled the company to 13

achieve the desired result of being one of the latest subscription-based business platforms all over the globe. It can be observed that the management team is a strong believer in the fact of collaboration and the way the process of collaboration successfully brings in the desired result (Li et al. 2018). Collaborative partners of Netflix are Disney and Epix through the partnership with the company has been able to bring in improvement in teamwork amongst the employees. According to Van et al. (2018), Netflix has implemented Tuckman's Model to evaluate the framework of the functioning of its team and henceforth moved toward adopting changes in the structure as per requirement. This model is useful in helping and promoting teamwork and collaboration in the workplace [ Referred to Appendix 5] . Resilience As a multinational concern aimed at working in the international sphere, it faces instances of coming across various multinational and international risks. As per Burnard and Bharma, (2019), the assistance of the act of resilience helps an organization to protect itself from the risks that are potential in nature while performing at the multinational border. The team at Netflix has adhered to resilience to manage and control the risks of crisis that can be created while operating (Macrae, 2019). The act of resilience attempts to remove the risk factors. According to Brueller et al. (2019), the proper adaptation of resilience helps the company to properly adapt to changes in the environment of the business by identifying them, leading to a procedure that generally can mitigate the risks and threatening conditions. The surge of Netflix from a mere DVD rental organization to a famous OTT platform has been possible due to the strong adoption of the acts of resilience (Cameron et al. 2019). It has been observed that this OTT platform has successfully created and developed original content for the subscribers and viewers creating a boost in the number of subscribers from 60,000 to nearly 5 million (comparitech.com, 2022). The act of resilience has helped Netflix to overcome the hardships that it has faced in the past letting itself overcome the challenges and work through the pre-established problems. Conclusion In the concluding part of the report, it can be mentioned that the report is concerned with highlighting the fact that the management is one of the key essential factors that are responsible for the growth and development of any organization. Netflix, an OTT platform has ensured growth and success by following the dynamic strategies that led to its efficient spread all over the 14

world on a much larger basis. The coming bs successfully engaged creativity and based on this the management team has effectively collected their ability of EQ to gratify the quotient of enhancing the employee motivation. The report is about the adaptation of different frameworks and models that has enabled the Swiffer movement of the company towards the appropriate adaptation of strategies for expansion. The report concludes on a note of how the management team and the efficient employee team succeeded in providing the needed result. 15

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

References Ahad, R., Mustafa, M.Z., Mohamad, S., Abdullah, N.H.S. and Nordin, M.N., 2021. Work attitude, organizational commitment and emotional intelligence of Malaysian vocational college teachers. Journal of Technical Education and Training, 13(1), pp.15-21. Aib, I., Shehzad, W. and Irshad, S., 2021. Promotional practices in mission and vision statements of corporate companies: A systemic functional linguistic analysis. Liberal Arts and Social Sciences International Journal (LASSIJ) , 5 (1), pp.630-647. Alam, F., LeBlanc, V.R., Baxter, A., Tarshis, J., Piquette, D., Gu, Y., Filipkowska, C., Krywenky, A., Kester-Greene, N., Cardinal, P. and Au, S., 2018. Does the age of acute care physicians impact their (1) crisis management performance and (2) learning after simulation-based education? A protocol for a multicentre prospective cohort study in Toronto and Ottawa, Canada. BMJ open , 8 (4), p.e020940. Alves, M.M., 2018. NetFlix: "The Crown” of entertainment (Doctoral dissertation). AUDITYA, A. and Hidayat, Z., 2021. Netflix in Indonesia: Influential Factors on Customer Engagement among Millennials' Subscribers. Journal of Distribution Science , 19 (1), pp.89-103. Black, J., Kim, K., Rhee, S., Wang, K. and Sakchutchawan, S., 2018. Self-efficacy and emotional intelligence: Influencing team cohesion to enhance team performance. Team Performance Management: An International Journal . Blattner, C.E., 2019. Rethinking the 3Rs: From whitewashing to rights. In Animal experimentation: Working towards a paradigm change (pp. 168-193). Brill. Brueller, D., Brueller, N.N., Brueller, R. and Carmeli, A., 2019. Interorganisational relationships in times of decline: Implications for organisational resilience. Applied Psychology , 68 (4), pp.719-758. bstrategyhub.com, (2022). Business model canvas of Netflix, [Available at: https://bstrategyhub.com/netflix-business-model-how-does-netflix-make-money/], [Accessed on 20-04-2022]. 16

Bughin, J., Kretschmer, T. and van Zeebroeck, N., 2021. Digital technology adoption drives strategic renewal for successful digital transformation. IEEE Engineering Management Review , 49 (3), pp.103-108. Burnard, K.J. and Bhamra, R., 2019. Challenges for organisational resilience. Continuity & Resilience Review . Burroughs, B., 2019. House of Netflix: Streaming media and digital lore. Popular Communication , 17 (1), pp.1-17. Cameron, K.S., Whetten, D.A. and Kim, M.U., 2019. Organizational dysfunctions of decline. Academy of Management journal , 30 (1), pp.126-138. Clark, J.M., 2018. The 3Rs in research: a contemporary approach to replacement, reduction and refinement. British Journal of Nutrition , 120 (s1), pp.S1-S7. coachingcultureatwork.com, 2021. Tuckmans Model. [Accessed from: https://www.coachingcultureatwork.com/bruce-tuckman-team-development-model/] [Accessed on: 15.04.2022] comparitech.com, 2022. Statistics of Netflix. [Accessed from: https://www.comparitech.com//vpn-privacy/netflix-statistics-facts-figures/] [Accessed on: 15.04.2022] Csalló, R., 2021. Value Proposition at NETFLIX. Cybergeekgirl.co.uk, (2021). battle-of-the-streaming-giants-netflix-vs-amazon-prime-infographic [Available from: https://cybergeekgirl.co.uk/battle-of-the-streaming-giants-netflix-vs-amazon- prime-infographic/] [Available on: 20-45-2022]. Darvishmotevali, M., Altinay, L. and De Vita, G., 2018. Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence. International Journal of Hospitality Management , 73 , pp.44-54. Drigas, A. and Papoutsi, C., 2019. Emotional Intelligence as an Important Asset for HR in Organizations: Leaders and Employees. International Journal of Advanced Corporate Learning , 12 (1). 17

Entrepreneur.com, (2021). [Available from: https://www.entrepreneur.com/article/382316] [Available on: 20.04.2022] Fagerjord, A. and Kueng, L., 2019. Mapping the core actors and flows in streaming video services: What Netflix can tell us about these new media networks. Journal of Media Business Studies , 16 (3), pp.166-181. Fletcher, R. and Nielsen, R.K., 2020. Are Netflix and Spotify subscribers more likely to pay for online news? Comparative analysis of data from six countries. International Journal of Communication , 14 , p.19. forbes.com, (2022). The founder of Netflix Reed Hastings, [Available at: https://www.forbes.com/profile/reed-hastings/?sh=62383b802782], [Accessed on 20-04-2022]. Fouladirad, M., Neal, J., Ituarte, J.V., Alexander, J. and Ghareeb, A., 2018. Entertaining data: business analytics and Netflix. Int J Data Anal Inf Syst , 10 (1), pp.13-22. Giudici, M. and Filimonau, V., 2019. Exploring the linkages between managerial leadership, communication and teamwork in successful event delivery. Tourism management perspectives , 32 , p.100558. Gómez-Leal, R., Holzer, A.A., Bradley, C., Fernández-Berrocal, P. and Patti, J., 2022. The relationship between emotional intelligence and leadership in school leaders: a systematic review. Cambridge Journal of Education , 52 (1), pp.1-21. Guadiana, G., 2020. A Netflix experience: reimagining the direct-to-consumer platform (Doctoral dissertation, Massachusetts Institute of Technology). Hadida, A.L., Lampel, J., Walls, W.D. and Joshi, A., 2021. Hollywood studio filmmaking in the age of Netflix: a tale of two institutional logics. Journal of Cultural Economics , 45 (2), pp.213- 238. Herrmann, K., Pistollato, F. and Stephens, M.L., 2019. Beyond the 3Rs: Expanding the use of human-relevant replacement methods in biomedical research. ALTEX-Alternatives to animal experimentation , 36 (3), pp.343-352. 18

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Hidayati, N., 2022, February. Human Resources Management Review on Netflix. In International Conference on Economics, Management and Accounting (ICEMAC 2021) (pp. 391-397). Atlantis Press. Huang, Y., Lv, Z. and Sui, Z., 2021, October. Where Should Existing Video Streaming Platforms Improve: A Comparative Analysis of Netflix and IQiyi. In 2021 International Conference on Public Relations and Social Sciences (ICPRSS 2021) (pp. 585-592). Atlantis Press. Idiz, D.R., Irion, K., Ebbers, J. and Vliegenthart, R., 2021. European audiovisual media policy in the age of global video on demand services: A case study of Netflix in the Netherlands. Journal of Digital Media & Policy , 12 (3), pp.425-449. Jamshed, S. and Majeed, N., 2018. Relationship between team culture and team performance through lens of knowledge sharing and team emotional intelligence. Journal of knowledge management . Jooss, S., Burbach, R. and Ruël, H., 2021. Examining talent pools as a core talent management practice in multinational corporations. The International Journal of Human Resource Management , 32 (11), pp.2321-2352. Khosravi, P., Rezvani, A. and Ashkanasy, N.M., 2020. Emotional intelligence: A preventive strategy to manage destructive influence of conflict in large scale projects. International Journal of Project Management , 38 (1), pp.36-46. Kmecová, I., 2018. The processes of managing human resources and using management methods and techniques in management practice. Ekonomicko-manazerske spektrum , 12 (1), pp.44-54. Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J. and Leys, C., 2019. Improving emotional intelligence: A systematic review of existing work and future challenges. Emotion Review , 11 (2), pp.151-165. Kumar, S., 2018. Survey on Personalized Web Recommender System. International Journal of Information Engineering & Electronic Business , 10 (4). 19

Kuosmanen, J., 2020. Getting Your Daily Flix: A Reception Study of Netflix and Its Subtitles (Master's thesis, Itä-Suomen yliopisto). Larcker, D.F. and Tayan, B., 2018. Netflix Approach to Governance: Genuine Transparency with the Board. Rock Center for Corporate Governance at Stanford University Closer Look Series: Topics, Issues and Controversies in Corporate Governance No. CGRP-71, Stanford University Graduate School of Business Research Paper , (18-24). Lee, Y.H., 2019. Emotional intelligence, servant leadership, and development goal orientation in athletic directors. Sport management review , 22 (3), pp.395-406. Lengyel, D., 2021. Does the Netflix recommender system produce customer utility?: an analysis of the technology acceptance of the algorithmic-prediction-based Netflix recommender system and its drivers (Doctoral dissertation). Li, J., Talari, P., Kelly, A., Latham, B., Dotson, S., Manning, K., Thornsberry, L., Swartz, C. and Williams, M.V., 2018. Interprofessional Teamwork Innovation Model (ITIM) to promote communication and patient-centred, coordinated care. BMJ Quality & Safety , 27 (9), pp.700-709. Lozic, J., 2021. Media industry transformation: Comparison management in Comcast and Netflix. Economic and Social Development: Book of Proceedings , pp.107-116. Macrae, C., 2019. Moments of resilience: time, space and the organisation of safety in complex sociotechnical systems. In Exploring resilience (pp. 15-23). Springer, Cham. Maharani, R.S., 2021. English Education Department students’ perception toward Netflix as digital EFL learning aid on listening and speaking skills (Doctoral dissertation, Universitas Islam Negeri Maulana Malik Ibrahim). Manickam, P. and Duraisamy, G., 2019. 3Rs and circular economy. In Circular Economy in Textiles and Apparel (pp. 77-93). Woodhead Publishing. Mardani, W.A.P. and Krisnawati, W., 2022. VISUAL MERCHANDISING, CELEBRITY ENDORSERS, ADVERTISEMENT CREATIVITY, AND E-SERVICE QUALITY ON NETFLIX PURCHASE DECISION. Interdisciplinary Social Studies , 1 (6), pp.773-782. 20

Mattingly, V. and Kraiger, K., 2019. Can emotional intelligence be trained? A meta-analytical investigation. Human Resource Management Review , 29 (2), pp.140-155. Mazzella Ebstein, A.M., Sanzero Eller, L., Tan, K.S., Cherniss, C., Ruggiero, J.S. and Cimiotti, J.P., 2019. The relationships between coping, occupational stress, and emotional intelligence in newly hired oncology nurses. Psycho‐oncology , 28 (2), pp.278-283. McAndrew, N., 2021. Assessing Leadership in Business–Marketing: A Critical Investigation of Reed Hastings. Miao, C., Humphrey, R.H. and Qian, S., 2018. Emotional intelligence and authentic leadership: a meta-analysis. Leadership & Organization Development Journal . Mustafa, M.Z.B., Nordin, M.B., Razzaq, A.R.B.A. and bin Ibrahim, B., 2020. Vocational College Teachers In Malaysia: Emotional Intelligence. PalArch's Journal of Archaeology of Egypt/Egyptology , 17 (9), pp.5099-5106. Navas, M.S. and Vijayakumar, M., 2018. Emotional intelligence: A review of emotional intelligence effect on organizational commitment, job satisfaction and job stress. International Journal of Advance Scientific Research & Development , 5 (6), pp.1-7. Onyusheva, I. and Baker, A.S., 2021. NETFLIX: A CASE STUDY ON INTERNATIONAL BUSINESS STRATEGY DEVELOPMENT. The EUrASEANs: journal on global socio- economic dynamics , 6 (31), pp.40-52. Petrides, K.V. and Mavroveli, S., 2018. Theory and applications of trait emotional intelligence. Psychology: The Journal of the Hellenic Psychological Society , 23 (1), pp.24-36. Prentice, C., Dominique Lopes, S. and Wang, X., 2020. Emotional intelligence or artificial intelligence–an employee perspective. Journal of Hospitality Marketing & Management , 29 (4), pp.377-403. Quico, C., 2019. Television reshaped by big data: Impacts and implications for Netflix-like platforms in the age of dataism. Quisenberry, W.L., 2018. Exploring how emotional intelligence contributes to virtual teams: Interpretive analysis of a phenomenological study. European Scientific Journal , 14 (5), pp.19-36. 21

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Raats, T. and Evens, T., 2021. ‘If you can’t beat them, be them’: A critical analysis of local streaming platform and Netflix alternative Streamz. MedieKultur: Journal of media and communication research , 37 (70), pp.050-065. Rezvani, A., Khosravi, P. and Ashkanasy, N.M., 2018. Examining the interdependencies among emotional intelligence, trust, and performance in infrastructure projects: A multilevel study. International Journal of Project Management , 36 (8), pp.1034-1046. Riekkinen, J., 2018. Piracy versus netflix: Subscription video on demand dissatisfaction as an antecedent of piracy. In Proceedings of the Annual Hawaii International Conference on System Sciences . University of Hawai'i at Manoa. Sanchez-Gomez, M. and Breso, E., 2020. In pursuit of work performance: Testing the contribution of emotional intelligence and burnout. International Journal of Environmental Research and Public Health , 17 (15), p.5373. Sarika, M.C. and Jyosthna, M.K.P., 2021. A STUDY ON EFFECTIVENESS OF TEAM WORK AND THE IMPACT OF ORGANISATION PRODUCTIVITY. Schmutz, J.B., Meier, L.L. and Manser, T., 2019. How effective is teamwork really? The relationship between teamwork and performance in healthcare teams: a systematic review and meta-analysis. BMJ open , 9 (9), p.e028280. Shariq, S.M., Mukhtar, U. and Anwar, S., 2018. Mediating and moderating impact of goal orientation and emotional intelligence on the relationship of knowledge oriented leadership and knowledge sharing. Journal of Knowledge Management . slideshare.net, (2020). Vision and mission of Netflix, [Available at: https://www.slideshare.net/JosephPapandrea/direct-marketing-netflix-presentation], [Accessed on 20-04-2022]. Song, M., 2021. A Comparative Study on Over-The-Tops, Netflix & Amazon Prime Video: Based on the Success Factors of Innovation. International journal of advanced smart convergence , 10 (1), pp.62-74. Thompson, C.L., Kuah, A.T., Foong, R. and Ng, E.S., 2020. The development of emotional intelligence, self‐efficacy, and locus of control in Master of Business Administration students. Human Resource Development Quarterly , 31 (1), pp.113-131. 22

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Van der Voet, J., How Netflix is Changing the Entertainment Industry. EBF Groningen.–2017.– URL: https://screenrant. com/netflix-original-anime-series-future . Van Diggelen, J., Neerincx, M., Peeters, M. and Schraagen, J.M., 2018. Developing effective and resilient human-agent teamwork using team design patterns. IEEE intelligent systems , 34 (2), pp.15-24. Van Veldhoven, Z. and Vanthienen, J., 2019, June. Designing a Comprehensive Understanding of Digital Transformation and its Impact. In Bled eConference (p. 22). van Zeebroeck, N. and Bughin, J., 2021. The Challenge of Digital Transformation. The European business review , p.3. Wang, L., Tao, H., Bowers, B.J., Brown, R. and Zhang, Y., 2018. When nurse emotional intelligence matters: How transformational leadership influences intent to stay. Journal of Nursing Management , 26 (4), pp.358-365. Yip, J.A., Stein, D.H., Côté, S. and Carney, D.R., 2020. Follow your gut? Emotional intelligence moderates the association between physiologically measured somatic markers and risk-taking. Emotion, 20(3), p.462. 23

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Appendices Appendix 1 Figure 1: Mission and vision of Netflix (Source: slideshare, 2020) 24

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Appendix 2 Figure 2: Business model canvas of Netflix (Source: bstrategyhub, 2022) 25

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Appendix 3 Figure 3: The ability model (Souerce: frontiersin, 2018) 26

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Appendix 4 Figure 4: The ability and Mixed model (Source: free-management-ebooks, 2018) 27

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Appendix 5 Figure 5: Tuckmn’s Model (source: coachingcultureatwork, 2021) 28

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Management Essentials cpy 2_ Complete file (New maal)

Related Documents