hudson

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School

University of Notre Dame *

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Course

BSBCUS402

Subject

Management

Date

Nov 24, 2024

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docx

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Uploaded by juandalavao

WHY WORK WITH HUDSON BAY? Hudson's Bay Company Mission Statement We continue to respond to the changing demands of Canadians and today serve our customers through the Hbc family of stores the Bay, Zellers and Home Outfitters retail experiences which are tailored to meet the needs of Canadians by providing value, quality, choice and service they can trust. able to satisfy customers to their needs. The goal is to help customers with their needs, and help them find what they are looking for and the goal is to make the customer happy. 1. Leadership Skills: o Communication: to communicate clearly and effectively with both employees and superiors is crucial. o Delegation: Assigning tasks and responsibilities to team members based on their skills and strengths. o Motivation: Inspiring and motivating team members to achieve their best performance. o Conflict Resolution: Handling conflicts and disputes within the team in a fair and constructive manner. o Decision-Making: Making informed decisions quickly and confidently. 2. Organizational Skills: o Time Management: Efficiently managing your time and that of your team to meet deadlines and goals. o Prioritization: Identifying and focusing on the most important tasks and projects. o Planning: Creating schedules, setting goals, and developing strategies to achieve them. o Resource Allocation: Optimizing the allocation of resources, such as staff and budgets. 3. Customer Service Skills: o Customer Focus: Ensuring that customers' needs and concerns are addressed promptly and satisfactorily. o Problem Solving: Resolving customer issues and complaints effectively. DUTIES SALES ASSOCIATE:

The main dutie or responsibility is to assist customers in making purchases and provide them with a positive shopping experience. 1. Customer Assistance: - Greet customers as they enter the store and offer assistance. - Help customers find the products they are looking for. - Answer questions about products, pricing, and availability. - Provide information on promotions, sales, and discounts. - Offer product recommendations based on customer needs and preferences. 2. Product Knowledge: - Develop a deep understanding of the products you sell. - Stay up-to-date on product features, specifications, and benefits. - Be able to explain how products work and how they can meet customer needs. 3. Sales and Upselling: - Actively engage in selling products and services to customers. - Suggest complementary items or upgrades to increase sales. - Use persuasive and effective sales techniques to close deals. 4. Cash Handling: - Process transactions accurately and efficiently using cash registers or POS systems. - Handle cash, credit cards, and other forms of payment securely. - Provide correct change and receipts to customers. 5. Stocking and Merchandising: - Restock shelves and displays to ensure products are readily available. - Arrange products neatly and according to store guidelines. - Keep the store clean and organized. 6. Customer Service: - Address customer complaints or concerns professionally and promptly. - Handle returns, exchanges, and refunds following store policies. - Ensure customer satisfaction and resolve issues to the best of your ability. 7. Store Maintenance: - Assist with opening and closing procedures. - Monitor and report any security or safety issues. - Keep an eye on inventory levels and communicate restocking needs to management. 8. Sales Goals: - Work towards achieving sales targets and goals set by the store or management. - Participate in sales training and development programs to improve your skills. 9. Teamwork:

- Collaborate with other team members to create a positive work environment. - Support colleagues during busy periods or when needed. - Communicate effectively with coworkers and management. 10. Product Promotions: - Set up and maintain promotional displays and signage. - Inform customers about ongoing promotions and special offers. 11. Cashiering and Accounting: - Keep track of daily sales and reconcile cash drawers at the end of your shift. - Ensure accurate accounting of transactions and deposits. 12. Compliance: - Adhere to store policies and procedures, including security protocols. - Stay informed about industry regulations and legal requirements. Remember that excellent customer service and a friendly, approachable attitude are crucial to your success as a sales associate. Building rapport with customers and making them feel valued can lead to repeat business and positive reviews. HOW SHARE RESPONSABILITIES ACRROS THE TEAM: Understand Team Members' Strengths and Weaknesses: Begin by assessing each team member's skills, strengths, weaknesses, and interests. This information will help you assign tasks that align with their abilities and preferences. Define Clear Goals and Objectives: Clearly define the team's goals and objectives. When everyone understands what needs to be achieved, it becomes easier to assign tasks accordingly. Break Down Tasks: Divide larger projects or goals into smaller, manageable tasks. This makes it easier to assign and track progress. Prioritize Tasks: Determine which tasks are most critical or time-sensitive. Prioritization ensures that the most important work gets completed first. Assign Tasks Fairly:

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Distribute tasks evenly among team members whenever possible to prevent overburdening individuals or causing resentment. Consider Individual Skills and Interests: Assign tasks that align with each team member's skills and interests. People tend to excel when they're working on things they are passionate about. Communicate Clearly: When assigning tasks, communicate expectations clearly, including deadlines, quality standards, and any specific requirements. How will you establishing and building effective working relationships within your team? Enhanced Communication: Effective working relationships promote open and transparent communication. Encourage team members to communicate openly, share ideas, and provide constructive feedback. This helps in resolving conflicts, making better decisions, and avoiding misunderstandings. Improved Team Morale: Strong team relationships contribute to a positive work environment. When team members trust and support each other, it boosts morale, job satisfaction, and overall happiness at work. Happy employees tend to be more engaged and productive. Increased Innovation: Effective working relationships can foster creativity and innovation. When team members feel comfortable sharing their ideas and collaborating with others, it can lead to innovative solutions and approaches to problems. Conflict Resolution: Highlight that strong working relationships are essential for resolving conflicts constructively. When conflicts arise (as they inevitably do), a foundation of trust and respect can help team members navigate disagreements and find mutually beneficial solutions. Enhanced Problem-Solving: Emphasize that effective working relationships enable better problem-solving. When team members understand each other's strengths and weaknesses, they can delegate tasks effectively and leverage each other's expertise to tackle complex challenges. GIVE SUPPORT INNOVATION TO THE TEAM: Delegating Responsibilities: Delegating effectively is a crucial skill for a leader. Here are some steps you can follow:

 Understand Your Team: Know the strengths, weaknesses, and preferences of your team members.  Set Clear Objectives: Clearly define the goals and outcomes of the project or task.  Match Tasks to Skills: Assign tasks based on each team member's strengths and skills.  Provide Resources: Ensure your team has the necessary resources and information to complete their tasks.  Establish Deadlines: Set realistic deadlines and ensure everyone is aware of them.  Monitor Progress: Keep track of the progress without micromanaging.  Offer Support: Be available to answer questions and provide guidance. o Promote the Diversity and Inclusion: Encourage diversity of thought and background, as it can lead to more varied and innovative ideas. o Implemnt a Open Communication: Promote open and transparent communication channels to facilitate the sharing of ideas and feedback.

hudson

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