IDD 1262

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Asian Business School *

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101

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Management

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Nov 24, 2024

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Uploaded by ChancellorQuail1879

HEALTHCARE MANAGEMENT 1

Executive Summary The ubiquity of teams inside organisations can be attributed in part to the complex problems that these organisations frequently face and the synergistic benefits that teams can provide, i.e., the capacity to complete tasks that cannot be completed by one person operating alone. Effective teamwork necessitates mutual understanding and cooperation from all participants, which results from early preparation by leaders or management. The team must act as it is expected of them to react; this is what constitutes successful collaboration. It is crucial for an effective team to adhere to standards and ideals rather than simply going through the motions. A team builder's responsibility is to guide the group towards cooperation and effectiveness. If the team's leader is aware of this idea, they will be able to guide their group in the right direction and ensure their success. 2

Table of Contents Introduction ..................................................................................................................................... 4 Discussion ........................................................................................................................................ 4 Recommendations ........................................................................................................................... 8 Conclusion ........................................................................................................................................ 9 Reference List ................................................................................................................................. 10 3

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Introduction It takes more than employing talented workers to create a productive team at work; it also takes nurturing the proper chemistry and controlling egos to achieve the greatest harmony possible inside one team. They must understand the value of working together as a team and have knowledge of how to enhance workflow. “The first rule of team building is that in order to effectively lead a team, you must first establish your leadership with each team member. Remember that the most effective team leaders build relationships based on trust and loyalty rather than intimidating others or exploiting the power of their positions” (Khatoon, 2020). Teams are described as two or more people working together towards a common objective in a dynamic, interdependent, and adaptive way, with each member having a distinct function to play within the team's framework. Discussion Patients in the conventional sense and consumers in the modern sense are both parties who are served by the healthcare system. In both respects, the supply of health services and goods is the main topic of this article. As a result, the article generally refers to patients as "patient- customers" because they are always also customers. While reading this text and while providing healthcare, healthcare providers (HCPs) should remember this idea. This article simply provides an overview of the subject of providing consumers with high-quality services and products because this area of study is in and of itself. The earliest writings on the responsibility of physicians with regard to their ethical duties, which are reviewed elsewhere, can be found in the history of quality healthcare delivery. To aid consumers in navigating the healthcare market, states and other stakeholders are creating tools that are accessible to the general public about healthcare prices and quality. Some supporters believe that by empowering customers to make educated decisions about where and from whom they receive care, these web-based technologies will increase the value of the healthcare system (Tanwar, Parekh and Evans, 2020). Insurers and state agencies have introduced a number of transparency technologies in recent years, and various stakeholders are curious to know which ones are the most effective. Researchers at institutions including the 4

New York State Health Foundation, Consumer Reports, and Alterum have been prompted by this to assess the functionality and utility of these products. The research demonstrates a significant gap between the data that customers would ordinarily seek and the data offered by the transparency tools. A web-based comparative tool would not be routinely used by consumers to choose a supplier, according to our cognitive interviews. In fact, many people were shocked to hear that instrument like the ones used in this experiment even existed. To obtain the information required prior to scheduling a procedure, people would instead consult friends, relatives, Google, and their insurance plan (assuming they had insurance). The definitions of information technology and health technology, respectively, both inherit variety and diversity. The fact that these systems are automated in information processing and intended for some effect related to health or health care opens up a practical arena for study, such as analysing them. Although the terms "health information system" and "health information technology" are occasionally used interchangeably, we should be aware that each of these terms has a distinct connotation. The evaluation of a specific health information technology instance often entails evaluating that technology in multiple applications and instances, as opposed to the evaluation of a health information system, which is focused on an enumerated collection of implementations of health information systems (Habibzadeh et al. 2019). On the other hand, a health information system may employ a number of different health information technologies, all of which have contributed to the operation of the system as a whole. In order to improve the environment and foster more productivity, a team leader must be aware of the effects and implications of an unproductive setting. In order to offer the greatest care for patients, hospitals and long-term care institutions are cooperative workplaces where communication and teamwork are essential. Facilities with poor collaboration will only harm patients by delaying admittance, offering subpar treatments, and charging more. It is critical to do research on teams and teamwork practises in the healthcare business for two main reasons. First, the efficiency and security of healthcare delivery systems are linked to how well a team 5

works together. Now, collaborative researchers have the potential to contribute to the solution of important societal issues. The technologies required for extensive theory building and testing across a range of team configurations are also available in the health care industry. Ineffective teamwork would jeopardise the quality and safety of patients, which is the primary goal of such facilities (Siyal et al. 2019). Additionally, it is critical to have the capacity to test hypotheses in order to expand and enhance our healthcare facilities, which may be hampered by a lack of harmony among the employees. The provision of care is another essential service provided by hospitals and long-term care institutions, and it will be impacted by an uncooperative team that does not collaborate concurrently to provide timely delivery. Communication breakdowns may be the initial source of subsequent issues or they may result in needless patient harm on their own. “The biggest danger for communication disruptions that directly harm patients in acute care settings is during shift changes or transitions between care areas. High-risk interactions occur when important information about the patient's condition and treatment plan may not be correctly communicated, leading to delays in therapy or the use of the incorrect medications. The delivery of healthcare is inextricably linked and getting trickier. No one individual is able to ensure that a patient receives the highest calibre of care or protect the patient from all potential side effects brought on by increasingly complex and potent medications” (Liu et al. 2019). Health care has not invested enough on systematic and research- based approaches for managing teams and coordinating care, despite the high levels of dependency. Health care organisations are under a great deal of pressure to show concrete evidence that patients are safer as the focus on enhancing patient safety intensifies. Many organisations lack the infrastructure to track performance as well as clear, scientifically sound metrics to gauge their progress in improving safety. Only a small portion of hospital discharges are covered by the publicly stated performance indicators, which means they are most likely insufficient to assess safety. There are numerous ways that patients can be injured, but only a small number of these can be foreseen or described in advance, making safety assessment extremely difficult. It will be 6

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required to create an information system that recognises the dynamic character of health care and a set of metrics that are adaptable depending on the situation and local variables. Good safety precautions ought to include a number of characteristics, including importance, reliability, and adaptability to the local context. Instead of thinking about safety as a binary variable (safe or unsafe), measures should think of it as a continuous variable (is it improving). To see improvements in outcomes and processes, measurements should ideally be measurable as rates or proportions, or they should not be rate-based to assess the structure and context of care. For the concentration of effort and resources to be worthwhile, a measure must be of strategic relevance. The individuals who will be in charge of enhancing the measure should likewise value it (Khan, Siddique and Lee, 2020). Examining the supporting data for the intervention you've chosen and determining whether it can produce the desired result will help you determine a measure's validity. To guarantee adoption and utilisation, it is also vital to assess its face validity, particularly in the local context. To reduce the chance of bias, a measure must be legitimate as well as dependable and repeatable. For a decent safety measure to be justified in committing limited resources, it must also be practicable and beneficial in the organisation or local environment where it will be used. Data gathering should be re-evaluated if the metric is ineffective in guiding improvement initiatives. “In healthcare companies, the main duty of financial management is to handle cash and risk in a way that helps the company meet its financial goals. When healthcare companies have reliable and well-organized financial management plans, they are better able to provide efficient treatment to all of their patients” (Al Omar et al. 2019). With the help of the managers of the "Responsibility Centres," managers of medical organisations are able to assess the performance of sub-units, comprehend the rationale behind managerial choices, and so raise the management and organisational standards. This management system's goals include quality assurance in addition to cost reduction and achieving predetermined financial goals. The expenses associated with poor-quality services will be reduced as a result of decreased expenditure, which is substantial but merely secondary in this scenario. 7

Resources and risk must be managed by healthcare organisations' financial planning in a way that aids in the accomplishment of their financial goals. Let's imagine, for example, that a medical centre assesses the revenue from its crisis room and finds that it is losing patients to a neighbouring emergency hospital that has greater space. As a result, they can opt to get ready for an increase in the size of their crisis room (Mousa and Othman, 2020). Financial planning doesn't receive the serious thought it deserves, as shown by the fact that the majority of medical clinics only have an annual budget. Both the internal organisational study of the hospital's constraints, strengths, utilisation, and financial performance should be included in this planning, as well as the external analysis of the hospital's actual and potential opportunities. The hospital should examine its existing financial situation and determine whether its assets and salaries are sufficient to fund its operations. Even though the financial team is organised, major business investments frequently entail participation from all managers, regardless of title. When making long-term investment decisions, one must consider the advantages and disadvantages of different execution tactics as well as how the investment will impact their financial future. Recommendations  Advance collaboration and common respect among your colleagues: Recollect that the ties that colleagues make with each other are similarly all around as significant as the ones that you make with them. As the group creates, really focus on how its capabilities as a unit and do whatever it may take to further develop connections between individuals by cultivating further developed correspondence, collaboration, trust, and regard (Fatimah et al. 2020).  Urge colleagues to divide information between themselves: to help the group in general draw nearer to its objective, underline the significance of each colleague's commitment and show how every one of their undertakings interrelate.  Encourage communication: Recollect that fantastic communication is a vital part of successful cooperation. It's not important to hold gatherings constant to further develop correspondence. All things considered, it requires setting a model, being available to 8

analysis and thoughts, being proactive in clarifying pressing issues and offering help, and doing everything possible to talk appropriately all alone (Andreotti et al. 2020). Conclusion In the workplace, teambuilding is essential, particularly in the healthcare sector. Leadership is in charge of making sure that the team has excellent chemistry and harmony. Ineffective teamwork would result in time and financial losses as well as poor patient care. Some suggestions to improve cooperation include valuing each employee's contribution, promoting brainstorming, establishing team norms and ideals, and facilitating communication. 9

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Reference List Journals Al Omar, A., Bhuiyan, M.Z.A., Basu, A., Kiyomoto, S. and Rahman, M.S., 2019. Privacy-friendly platform for healthcare data in cloud based on blockchain environment. Future generation computer systems, 95, pp.511-521. Andreotti, R.F., Timmerman, D., Strachowski, L.M., Froyman, W., Benacerraf, B.R., Bennett, G.L., Bourne, T., Brown, D.L., Coleman, B.G., Frates, M.C. and Goldstein, S.R., 2020. O-RADS US risk stratification and management system: a consensus guideline from the ACR Ovarian-Adnexal Reporting and Data System Committee. Radiology, 294(1), pp.168-185. Fatimah, Y.A., Govindan, K., Murniningsih, R. and Setiawan, A., 2020. Industry 4.0 based sustainable circular economy approach for smart waste management system to achieve sustainable development goals: A case study of Indonesia. Journal of Cleaner Production, 269, p.122263. Habibzadeh, H., Dinesh, K., Shishvan, O.R., Boggio-Dandry, A., Sharma, G. and Soyata, T., 2019. A survey of healthcare Internet of Things (HIoT): A clinical perspective. IEEE Internet of Things Journal, 7(1), pp.53-71. Khan, Z.H., Siddique, A. and Lee, C.W., 2020. Robotics utilization for healthcare digitization in global COVID-19 management. International journal of environmental research and public health, 17(11), p.3819. Khatoon, A., 2020. A blockchain-based smart contract system for healthcare management. Electronics, 9(1), p.94. Liu, Y., Zhang, L., Yang, Y., Zhou, L., Ren, L., Wang, F., Liu, R., Pang, Z. and Deen, M.J., 2019. A novel cloud-based framework for the elderly healthcare services using digital twin. IEEE access, 7, pp.49088-49101. 10

Mousa, S.K. and Othman, M., 2020. The impact of green human resource management practices on sustainable performance in healthcare organisations: A conceptual framework. Journal of Cleaner Production, 243, p.118595. Siyal, A.A., Junejo, A.Z., Zawish, M., Ahmed, K., Khalil, A. and Soursou, G., 2019. Applications of blockchain technology in medicine and healthcare: Challenges and future perspectives. Cryptography, 3(1), p.3. Tanwar, S., Parekh, K. and Evans, R., 2020. Blockchain-based electronic healthcare record system for healthcare 4.0 applications. Journal of Information Security and Applications, 50, p.102407. 11

IDD 1262

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