BSBTWK502 Student Assessment Tasks_attempt 1

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Quaid-i-Azam University, Islamabad *

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FINANCIAL

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Management

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Nov 24, 2024

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Level 1, 37 – 39 George Street, Parramatta, NSW 2150 Australia T : +6 1 2 8844 1000 | r e c ep t i o n @ r s b . e d u . a u | RT O I D : 45432 | C R I C OS C ode : 03717 E Student Assessment Tasks BSBTWK502 Manage team effectiveness

Content s Introduction 3 Assessment Task 1: Knowledge questions 4 Assessment Task 1: Checklist 7 Assessment Task 2: Project Portfolio 8 Assessment Task 2: Checklist 14 Final results record 17 BSBTWK502 Student Assessment Tasks v1.1 September 2022 Page 2 of 17

Introductio n The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the RSB Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit BSBTWK502 Manage team effectiveness describes the performance outcomes, skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

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Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the RSB Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with RSB’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the RSB Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if RSB has provided you with an assessment cover sheet, please ensure that you use that.

Questions Provide answers to all of the questions below: 1. Outline two benefits of good group dynamics on a team’s performance. “ Increased Collaboration and Creativity: Good group dynamics foster an environment where team members feel comfortable sharing their ideas, brainstorming, and collaborating effectively. When team members trust and respect one another, they are more likely to openly discuss their thoughts and opinions. This leads to a broader range of ideas and perspectives, which can spark creativity and innovation. Diverse viewpoints can help the team identify solutions to problems more effectively and develop unique approaches to tasks. Improved Productivity and Motivation: A team with positive group dynamics tends to have higher levels of motivation and productivity. When team members have good working relationships and support one another, they are more likely to feel engaged and motivated to perform at their best. Additionally, a sense of belonging and a positive team atmosphere can boost morale and job satisfaction, making team members more committed to achieving their goals and objectives. This increased motivation and productivity ultimately lead to improved team performance. 1. Provide examples of three causes of poor group dynamics and how this can impact a team. Poor group dynamics can have a significant negative impact on a team's productivity, collaboration, and overall success. Here are three examples of causes of poor group dynamics and their potential impacts on a team: Lack of Communication: Example: Team members don't effectively communicate with each other. They may not share important information, avoid discussing issues, or fail to actively listen to their peers. Impact: This can lead to misunderstandings, missed deadlines, and a lack of trust within the team. It can also result in duplicated efforts or crucial details being overlooked, ultimately hindering the team's progress. Conflict and Personality Clashes: Example: Team members have different personalities, values, or work styles that clash with one another. They may engage in frequent conflicts or disagreements. Impact: Ongoing conflicts can create a toxic work environment, increase stress levels, and reduce team morale. It can also divert the team's focus away from their goals, leading to decreased productivity and cohesion. Unequal Participation:

Example: In a group, some members dominate discussions and decision-making, while others are passive and contribute little. “ “ Impact: Unequal participation can lead to frustration among team members. Those who feel marginalized may become disengaged or resentful, while the dominant members might not benefit from diverse perspectives and may make suboptimal decisions. This imbalance can hinder the team's creativity and effectiveness. 2. Explain why a team would need a team performance plan. On an individual and organizational level, a team performance plan can work wonders. It aids in the identification of specific issue areas within the group, the desired level of progress, and the establishment of guidelines to assist the team in achieving their objectives. It's a step-by-step method that helps people attain their maximum potential while contributing to team goals. As a result of the team's increased productivity, the company's projects receive better results. “ 3. Complete the table below to show various methods that can be used to help overcome the following scenarios: The team needs to complete a project by a certain deadline. “ Setting a perfect timeframe for each team members, make a list of all the tasks and deliverables for team project. For added motivation, write them as concrete steps rather than vague and generic sentences. Make a checklist if a task team have been given has several minor steps so team member can better manage their time and track their progress. “ The team members do not understand the reason for undertaking the project or their own involvement in it. “ Define the goal in terms that are specific, quantitative, and bounded. Instructions, whether written or spoken, must include sufficient detail for the employee to accomplish the task appropriately. “ The team members are a diverse group and have many different outcomes in mind. They are struggling to organise themselves as a team. “ Communication should be increased among members. Defining team member’s key responsibilities, Setting a clear goal or objective. “ The team are struggling to communicate effectively. There have been a few miscommunications lately as some employees are using email and some are verbally providing updates and then forgetting what was said. “ The team should choose someone to be in charge of communicating with others and delegating duties and objectives. The member should also be in charge of taking down the minutes of the meeting and distributing them to all members so that everyone is aware of what was stated. “ 4. Provide at least five examples of communications in the workplace which can contribute to team morale and cohesion by completing the table below: Verbal communication “ Meetings are an example of verbal communication. Verbal communication occurs in meetings when members share ideas and

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discuss various topics to improve team performance. “ Non Verbal communication “ You can gain a shared understanding of your coworkers' feelings, emotions, and attitudes towards certain situations by accurately interpreting nonverbal cues such as body language when giving feedback, reaction when an idea you oppose is adopted, and behavior in times of tight deadlines & tense projects. Your capacity to communicate with shared meaning can foster team cooperation, which can help you increase productivity, engagement, and cultural competence. “ Open communication “ Open communication encourages team members to express their concerns, thoughts, and efforts, resulting in faster and more effective conflict resolution. It also promotes trust among team members and strengthens bonds, all of which contribute to the team's overall effectiveness. Several communication methods, such as online chat platforms and software for remote team meetings, encourage team involvement. “ Encourage team building “ In any setting, effective work connections are critical, and they should not be overlooked - even when employees work from home. Take, for example, virtual watercooler gatherings, casual chat apps, and team- building exercises. In the end, businesses should strive to cultivate a culture of inclusion and transparency. It is just as vital for management to know how to create rapport with their direct reports as it is with their “ teammates when it comes to team building at work. Providing assistance with problem-solving “ The manager should be in charge of acting as a link in the team's communication and ensuring that any issues are resolved. “ 5. In light of the Covid-19 pandemic and employees working from remote locations, provide examples of two tools or techniques for creating collaboration between team members. • “ ProofHub ProofHub is a project management and collaboration solution that comes with a full set of features. You may use this tool to manage your files, plan and track projects, and collaborate

with colleagues and stakeholders. ProofHub also has an online proofing tool that you may use to review and approve files. • Zoom Zoom is a video conferencing platform that allows people to connect online for video conference meetings, webinars, and live chat via a PC desktop or mobile app. Zoom has seen a boom in popularity during the Covid19 crisis, with millions of individuals utilizing it to stay in touch with others. 6. Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this. • Develop Trust Within the Organization In the workplace, trust is a crucial component of team cohesion. It will be difficult for the team to communicate openly and honestly without trust. For fear of scorn or rejection, team members may be hesitant to communicate their thoughts and opinions. While trust develops over time as individuals work together and come to know one another, it is possible to accelerate the process by adopting trust-inducing training exercises and team-building tactics. • Empower Team Members You can improve workplace team cohesion by distributing authority to the team and empowering it to make decisions. When team members believe they have ownership of the issues, they are more inclined to band together and collaborate to reach a common goal. “ “ Empowerment works best when everyone involved understands which decisions can be adopted immediately and which require additional approval. • Value Everyone's Contribution Valuing and encouraging contributions is one of the most effective strategies to promote team cohesion. Teams that depend on the expertise of each team member, with each person providing various skills and experience, are more likely to succeed. While some members of the team may be technical expertise, others may possess critical organizational, administrative, or financial abilities. Every team member should take an active role in order for the group to realize its full potential. To do this, each team member must believe that his or her contribution is significant. 7. Explain how to give constructive feedback to a team member. • Establishing trust with your team is the first step towards providing constructive feedback. It will assist if you give them the impression that they can talk to you about anything. For example, they should be able to talk about their work, their requirements, or an unsatisfactory employment role. It will assist you in bettering your relationship by making it more open and inclusive. • When providing performance feedback to a team member, it's important to strike a balance. It would be great if you discussed both the positive and negative aspects of the situation. For example, if you consider an individual's performance was below par, you might tell them that you know they've always done their best, but this time they weren't able to deliver as well. It shouldn't be all sunshine and rainbows. However, you should express what you thought went well. It is easy for the team member to receive balanced input. They're also not discouraged. • Observe, comprehend, and talk, and give them space to speak instead of overanalyzing and interpreting the issue. People will be more likely to connect with you and discuss various topics as a result of this. It will also assist them in understanding what you expect and why. They'll also comprehend why you're expressing your concern and what lead to such a conclusion. • Make sure you don't give feedback in a group setting. It is critical that the person is facing you and that the dialogue is one-on-one. You should allow them to express their concerns. The goal is to help them comprehend why the discussion is taking place and to allow them to participate in it. When giving feedback, avoid pointing out personality flaws or criticizing

the person. It would be beneficial if you made it a habit to provide comments on the situation at hand. “ 8. Explain what is meant by reaching consensus in a team. The term "consensus" refers “ to a group of people who agree on something. In a team context, achieving consensus is finding a proposal that is acceptable to all team members, with no one opposing it. Effective listening, sharing ideas, soliciting everyone's input, and reaching an agreement that is backed by everyone are all examples of consensus. “ 9. Describe two strategies for reaching consensus in a team. • “ Brainstorming Is a simple and effective way for a group to generate ideas. It all starts with a facilitator outlining the issue or topic. Then, either in turn or as ideas come, each team member submits an idea, which is recorded on a board or a flip chart. During the brainstorming process, team members should refrain from criticizing or evaluating any ideas. Following the generation of ideas, the team refines the list by seeking clarification, integrating ideas, and, if necessary, prioritizing ideas from most to least effective. • Voting Participants voting are a simple approach to make a group decision that you are probably already using in your meetings. This could entail having meeting attendees raise their hands and vote on the most popular option or having them score the available options. Both are excellent tactics, but they run the risk of instilling uniformity in participants if they know which option the rest of the group prefers. 10. Outline two ways that issues can be identified by team members. • Individuals have different objectives Two persons working for two different goals will have trouble speaking with one another since they each believe they are correct. A successful team must have a clear purpose in mind so that everyone is pulling in the same direction. • Their responsibilities aren't well defined. Individuals may begin to believe that other members of the team aren't pulling their weight if these responsibilities aren't clearly defined, or they may see their teammates as being too critical of the duties they do complete if these roles aren't clearly defined. 11. Describe three strategies a team leader can use to help resolve issues in a team. • Address the issue privately Whether the conflict occurred by email, a meeting, a phone conversation, or in person, makes sure that the act of managing the issue takes place in a private setting. If the conflict occurs in public, simply stating that it will be resolved offline or privately and encouraging everyone to move on can help. Addressing the actual issue in private allows any/all people involved to express their sentiments and intentions in a more secure atmosphere, as well as preventing onlookers from becoming involved unnecessarily. • Create an opening for communication so that everyone can have their say Give the individual or everyone involved a time to speak without interruptions, outbursts, or judgement after a medium has been chosen to address the “ problem. “ Allowing everyone to speak can frequently clear the air right away, allowing you to focus on the problem at hand.

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• Use active listening techniques when addressing the conflict. Active listening is a fantastic strategy for becoming a better listener that can be used in a variety of situations, but it's especially useful in dispute resolution. Giving feedback as you listen, using small affirmations to show you're paying attention, and restating the issues as well as pausing between statements can all be effective ways to show you're paying attention and engaged. “

Assessment Task 1: Checklist Student’s name: Syed Abbas ASGHAR Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Task outcome:  Satisfactor y  Not satisfactory Assessor signature: Assessor name: Date:

Assessment Task 2: Project Portfolio Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to:  a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access  your learning resources and other information for reference  Project Portfolio template  BSBTWK502 Simulation Pack. Ensure that you:  review the advice to students regarding responding to written tasks in the RSB Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with RSB’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the RSB Student User Guide . Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if RSB has provided you with an assessment cover sheet, please ensure that you use that.

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Activities Complete the following activities: 1. Carefully read the following: 2. Establish a team Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information, policies and procedures that apply. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor. If you are using a real business, you will use your current team members to base this project on. If using the case study in a classroom or online situation, choose a group of at least three students who will act as your work team throughout the project. Open the Simulation pack, read through the case study and select the team you would like to base your assessment on. Work through Section 1 of your Project Portfolio. As part of this step, you will need to: This project is about leading teams in the workplace and actively engaging with the management of the organisation. You need to demonstrate that you can manage the effectiveness of at least one work team. You can do this based on the assumption that you are the team leader or manager of a team within the case study business provided in the Simulation Pack for this unit or a business that you work for, if applicable. It’s important that this business has organisational objectives already developed. Speak to your assessor to get approval if you want to base this on your own business. If you choose the case study business, you may select any of the teams that form part of the organisation to base your project on. You may assume the role of manager. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way! You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 3 of

 Specify your work team, or specify which team your group chose if you’re using the case study.  Outline the roles of each member of the team. If you are using the case study, each of you will have a turn to be the manager.  State the purpose of the team 3. Establish team objectives In a group round-table style discussion with your team and at least one stakeholder present, outline all the tasks the team must do to accomplish the expected outcomes. The discussion should last for at least 15 minutes, but not more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder might be a line manager or any member of senior management. Ensure that each team member has a turn to participate in planning the tasks, share what they expect outcomes will be and decide as a team how performance will be measured. As a team, making sure consensus is reached:  create a list of tasks to be undertaken  allocate the tasks to the team members based on their strengths and abilities  set the start and end date for each activity  set the KPIs for each team member 4. Write a Performance Plan Use the Internet to find an example of a Performance Plan. Use the information you recorded in your Project Portfolio during the previous activities to write your own Team Performance Plan and attach it to your Project Portfolio at the end of Section1. The written plan should include:  The team vision or a team purpose statement  Main tasks and responsibilities of each team member  Performance measures/ Key Performance Indicators (KPIs)  Start and end date for each activity Complete Section 1 of your Project Portfolio and submit to your assessor.

5. Facilitate team cohesion Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work. In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10-minute session and you may use slides, visual aids or video clips in your coaching session. If you are basing this on the case study, everyone in your group will have a turn to be the manager and present their coaching to the rest of the group. If this is your own workplace, this will be the members of your own team that you are providing coaching for. The assessor will advise you of the date and time of your team meeting so that you can prepare in advance. Use your Project Portfolio to outline the main points and attach your slides or links to the videos you use. i This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. Complete Section 2 of your Project Portfolio and submit to your assessor. 6. Develop or modify policies and procedures Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team. You will address this concern by developing a policy for Internet usage. Use the Policy and Procedures Template provided for you in the Simulation Pack to create an Internet Usage Policy within the context of the business you are basing your assessment on. Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your portfolio.

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7. Facilitate teamwork Assume three months have gone by. Have a meeting and allow each team member to provide a 5–10-minute update on how their tasks are going. Take turns to assume the role as manager and do the following:  give feedback to team members on team effort and contributions  encourage team members to take responsibility for team activities  help to identifying work performance problems by addressing each of the issues, concerns and problems identified by team members  help to resolve issues using your own problem- solving skills Your assessor will be looking to see that you can:  provide feedback to encourage, value and reward others  model desired behaviour and practices  encourage and foster shared understanding of purpose, roles and responsibilities  Adapt personal communication style to build positive working relationships As a team, brainstorm ways to address issues, concerns and problems identified by team members. Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved. Use your Project Portfolio to record this information. i This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. Complete Section 2 of your Project Portfolio and submit to your assessor. 8. Communicating with line management Develop an email to your line manager to address the main issue raised by team members, namely that the team is still struggling to collaborate and share information.  Outline the issue  Propose a solution Attach this email to Section 3 of your Portfolio.

Assume that your line manager has responded to your email and would like you to communicate the following information to the team: Line management would like the team to start using a new software application to help the team collaborate. You have approval to purchase a subscription to a collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it. Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented. Attach this email to Section 3 of your Portfolio. 9. Liaise with stakeholders Schedule a meeting with the relevant stakeholders and prepare a short presentation using your choice of software or application e.g., PowerPoint, Keynote, etc. The meeting should last for at least 15 minutes each and no more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder will be an internal or external party that has an interest in the project. Your presentation should contain an overview of how the project is going. Your assessor will be looking to see that you can:  establishing open communication processes with diverse stakeholders  Address unresolved issues, concerns and problems raised by stakeholders  demonstrate effective communication skills including: o Speaking clearly and concisely o Using non-verbal communication to assist with understanding o Asking questions to identify required information o Responding to questions as required o Using active listening techniques to confirm understanding. Ask for feedback from relevant stakeholders and take notes. Transfer this information to Section 3 of your Project Portfolio. 10. Submit your completed Project Portfolio Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.

Submit to your assessor for marking.

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Assessment Task 2: Checklist Student’s name: Syed Abbas ASGHAR Did the student: Completed successfully? Comments Yes No Establish a team performance plan by:  Identifying the team purpose, roles, and responsibilities according to both the organisational and task objectives  Developing performance plans with expected outcomes, KPIs and goals for their team  Supporting team members to meet their KPIs and goals? Develop and facilitate team cohesion by:  Developing strategies for team members to have input into planning, decision making and being involved in achieving team tasks  Developing or modifying policies and procedures for promoting team member accountability for personal work and team tasks  Providing feedback to team members on their team effort and contributions  Developing processes for identifying and addressing issues, concerns and problems identified by team members? Support the team to meet

expected performance outcomes including providing formal and informal learning opportunities as needed?

Facilitate teamwork by:  Encouraging team members to participate in and to take responsibility for team activities  Supporting the team in identifying and resolving work performance problems  Promoting work team collaboration through individual behaviour? Provide feedback to encourage, value and reward their team members? Model desired behaviour and practices during interactions with their team? Encourage and foster shared understanding of purpose, roles and responsibilities? Liaise with stakeholders by:  Establishing and maintaining open communication processes with relevant stakeholders  Communicating information from line management to the team  Communicating and follow-up unresolved issues, concerns and problems raised by team members with line management  Addressing unresolved issues, concerns and problems raised by stakeholders? Manage the effectiveness of at least one work team? Communicate effectively with a range of stakeholders about team performance plans and team

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performance?

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Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date:

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Final results record Student name: Syed Abbas ASGHAR Assessor name: Date Final assessment results Task Type Resul t Satisfactor y Unsatisfacto ry Did not submi t Assessment Task 1 Knowledge questions S U DN S Assessment Task 2 Project Portfolio S U DN S Overall unit results C NYC Feedback  My performance in this unit has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature: Syed Abbas ASGHAR Date:  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

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Assessor signature: Date:

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BSBTWK502 Student Assessment Tasks_attempt 1

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