SITXHRM009 Student Assessment Tasks (1) T2 (1)

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Assessment cover sheet Student Must Fill this Section Unit Code / Title SITXHRM009 Lead and manage people Qualification Code / Title: Due Date : Student Name: Student ID: Term: Year: Privacy Release Clause: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”. Authenticity Declaration: “I declare that:  The material I have submitted is my own work;  I have given references for all sources of information that are not my own, including the words, ideas and images of others”. Student Signature: Date: Assessment Outcome Assessor Name: Attempt and Tasks Satisfactory Not Yet Satisfactory Date Assessor Signature Initial attempt   Re- attempt/Re- assessment   Assessment Task 1   Assessment Task 2   Assessment Task 3   Assessment Task 4   THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 1

Assessor Feedback to Students Assessment Outcome: Competent Not yet Competent Assessor Name: Assessor Signature and date: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 2

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 3 Information for Student:  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Student must submit the completed Assessments on Moodle Re-assessment of Result& Academic Appeal procedures: If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process:  An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.  Academic Manager will delegate another member to review the assessment.  The student will be advised of the review result done by another assessor.  If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor.  The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.  If the student is still not satisfied with the result, he / she has the right to seek independent advice

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Plagiarism: Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes: • Paraphrasing and presenting work or ideas without a reference • Copying work either in whole or in part • Presenting designs, codes or images as yourown work • Using phrases and passages verbatim without quotation marks or referencing the author or web page • Reproducing lecture notes without proper acknowledgement. Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when youwork without the authorisation of the teaching staff to: • Work with one or more people to prepare and produce work • Allow others to copy your work or share your answer to an assessment task • Allow someone else to write or edit yourwork (without rto approval) • Write or edit work for another student • Offer to complete work or seek payment for completing academic work for other students. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 4

Assessment Requirements You are required to complete and pass every task in the assessment in order to be deemed competent. Assessment Schedule Task Due Date Student Signature Trainer Signature Comments Task 1-4 Week THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 5

Introduction Welcome to the Student Assessment Tasks for SITXHRM009 Lead and manage people . These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. Assessment for this unit For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Team planning meeting – You are required to conduct a team meeting involving brainstorm to develop ideas for the case study.  Assessment Task 3: Team work plan project – You are required to develop a team work plan from the notes you took in the previous activity and conduct a training session for a team member.  Assessment Task 4: Reward and recognition project – You are required to research and report on reward and recognition schemes that can be implemented for the case study. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 6

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Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 7

Questions Provide answers to all of the questions below. 1. Describe the importance of each of the following tasks completed by supervisors and managers. Provide a specific example for each. Task Importance Example Decision making Every time a manager executes one of the four management roles, a decision must be taken. The way managers communicate with their teams and develop them as leaders must be clearly stated. Management must compare the outcomes to the plan and make adjustments in order to get the desired results. Delegating tasks Delegation is crucial since, as a leader, taam can't and shouldn't handle everything yourself. Employees are given more authority through delegation, which promotes trust and professional growth. Leaders also learn how to choose the most qualified candidates for particular positions and tasks. The following are a few techniques for task assignment: Pick the ideal applicant for the job. Being an effective leader requires having a thorough understanding of the abilities, constraints, and preferences of your team members. Monitoring performance A manager's daily tasks should involve routine employee observation. Assigning tasks and assuming they will be finished as anticipated without consulting the team is not particularly efficient. It's crucial for workers to speak out when they encounter issues, but occasionally they won't until team approach them and provide feedback. One of five methods for keeping an eye on your team is to implement software that tracks activities on employees' work laptops. To keep your staff on track, use task and project management software. Providing feedback Employees must routinely share input from peers and supervisors with their direct reports in addition to that from their immediate bosses. The manager learns more about the calibre of her leading abilities as input increases. " Recently, email has become much clearer. I am aware of your efforts and can see the outcomes. I'm taken aback. Motivation through recognition and rewards Employee engagement can improve via rewards and recognition, which can also help with retention and overall workplace happiness. Your External motivation can be quite effective. If organizations do not THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 8

Task Importance Example organization can gain many advantages from implementing a rewards and recognition programmer, including greater productivity and employee retention. adequately recognize their employees' efforts and achievements, motivation can swiftly wane. The most typical method of recognizing an employee's hard work and dedication in the past has been to grant pay increases and incentives. Planning and organising Planning ahead and keeping organised are crucial for creating a budget that is accurate and minimising mistakes. For instance, management plans budgets. Decentralise power and responsibility, evaluate and comment on work, and always be grateful 2. For each of the following information, explain why it is important for supervisors and managers to provide this to staff. a) organisation performance For company to succeed, performance management must be effective. An organisation with a strong competitive system is one that thrives in performance management. At a glance: Supervisors place a high value on organisational performance because managers are responsible for setting and achieving specified goals for the organisation. In order to effectively accomplish the targeted goals, managers must organise these, describe the needs of all employees, and assign to the organization's personnel. b) changes in organisational policies As well as guidelines for daily actions provided by policies and procedures. These guarantee adherence to rules and laws, wise directions, and efficient internal procedures. However, if staff do not follow these policies and processes, the organization will suffer. Any transformation initiative's effectiveness depends on oversight. They can either be crucial partners or major roadblocks to successful change when people closest to Frontal employees need to learn new procedures and behaviors. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 9

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c) marketing information and targets Utilise marketing information management to gather the most precise data possible about clients. Marketing operations teams are aware of the value of clear, intelligible data and frequently utilise marketing information management to support this. An important duty that contributes to the accomplishment of corporate goals is communicating marketing information and objectives to personnel. The employer makes tremendous efforts to ensure that every piece of information is fully explained to the employee. d) overall organisational objectives Setting specific, attainable goals aids in an organization's growth, realisation of its vision, and establishment of a clearer course. This enables the manager to collaborate with the employee to set and manage SMART goals for her that are in line with company objectives. SMART goals are those that are specific, measurable, achievable, realistic, and time-bound. staff will work in harmony with the objectives of company if its provide them with all the facts. Employees can track their progress throughout the year and modify their efforts as necessary with the help of clear goals and targets. e) plans for new equipment In order to help employees perform more effectively and minimise time-consuming activities, planning for new equipment is crucial. Additionally, completing the work quickly is crucial. Since managers help their staff members develop their skills and knowledge through education, they must be able to communicate coherently. Plans for new gadgets should be made available to employees by managers. By doing this, one can make sure that staff are utilizing brand-new gadgets and will keep them for a long time, preventing frequent device replacements while also encouraging them to take action earlier than before work. It is crucial to explain new equipment to staff members if they are unsure of how to utilise it. f) rationale for management decisions Making decisions is crucial in management. Making decisions is arguably the most crucial component of management action. This is the part of planning that is more crucial. When making plans, managers took into account a number of variables, such as the organization's goals, the resources they had hired, and the people who would be responsible for each task. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 10

g) technology updates Managers and supervisors who are not aware with the latest technology developments and trends in the IT sector struggle to successfully manage their teams and projects. Managers can spot issues and possibilities more quickly and act more swiftly when they are aware of all the platforms involved and how each project is organised inside a channel. It is the responsibility of managers and supervisors to keep staff members informed about their abilities. h) training developments The manager's responsibility for education and development includes conveying (through words and deeds) how much the company appreciates employee growth. As a result, Company give employees enough time during training so that they can completely engage in the exercises and finish the assessment. Every employee needs to develop, thus a training programme can help them do that. In general, it creates workers who, with the proper training, are able to operate in teams or autonomously, not on demand, and without the constant help or supervision of others. 3. Explain the importance of the following in relation to being part of a work team. a) adhering to policies and procedures Share the organization's values and vision with staff so they are aware of what is expected of them in any situation. There is no need for trial-and-error or micromanaging because both individual and team responsibilities are well-documented. Employees should be able to read workplace policies and procedures and understand how to collaborate with others. b) cooperative and open communication Forming a group or team is a successful strategy for getting things done. Teams can combine the thoughts and experiences of their members for common goals with successful development and leadership. Teamwork is advantageous for all kinds of businesses. Teams that work well should be able to provide members feedback and share experiences. Teams can learn from one another's experiences and work together to solve problems more efficiently. Understanding group dynamics THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 11

and adjusting to the individual strengths and quirks of team members are necessary for creating a successful team. c) understanding the nature and scope of work When everyone is aware of the project's scope, everyone is also aware of its objectives and how to carry them out, lowering the possibility of misunderstandings and confusion among workers. Because everyone is aware of the scope, the team will function more effectively as a whole. d) forming relationships with others in the workplace and understanding interdependent areas of activity Positive interpersonal interactions make work enjoyable. Additionally, cohesive teams are more productive, freeing up time and fostering creativity so person can concentrate on own personal development. Making contacts in the business world can also advance career. Employee happiness rises by over 50% as a result of closer ties being formed at work. These connections have an impact on how hard workers try to make their jobs enjoyable. a reduction in management stress. e) understanding reporting requirements Any applicable laws, rules, regulations, papers, orders, or directives as well as governmental or regulatory obligations requiring the reporting and/or retention of Transactions and related information are referred to as "reporting requirements." Managers use business reports to monitor development and growth as well as spot patterns and anomalies that need more research. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 12

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4. Explain how each of the following can assist in developing individuals at work. a) change in job responsibilities Modifications to a worker's position are regarded as "appropriate" within the parameters of that role. Changes that are blatantly "irrational" may result in duplications and cancellations. In essence, a fair alteration is one that doesn't alter the crucial details. b) external training and professional development External experts or influencers lead external training sessions. Off-site training sessions are frequently held. The altered environment will make it easier for workers to stay concentrated, keep on task, and foster networking opportunities. Other people in that position and inside organisation can provide with information and contacts. c) formal promotion A documented promotion policy that outlines the standards the business uses to give promotions is provided to employees. According to its hiring policy, the business notifies all employees of job openings and requirements by publishing them online. d) internal training and professional development Staff undertakes internal training, whereas outside trainers handle external training. Finding the appropriate individual to lead a session and why might be challenging when selecting which kind of training is best for company. e) opportunity for greater autonomy or responsibility THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 13

The level of autonomy in a position refers to how much control and freedom employees have over how their work is organized and completed. It turns out that job happiness and, in some situations, motivations to finish work are higher the more autonomy have in employment. 5. Describe the key features of the following leadership styles: a) Laissez-Faire Laissez-faire fosters a culture of employee trust. They are more or less involved and carefully managed. Avoid giving too many directions or guides. Instead, laissez-faire leaders give their team members the freedom to use their imagination, resources, and expertise to accomplish their objectives. b) Autocratic Authoritarian leadership, often referred to as authoritarian management, is a management approach in which all decisions are made on an individual basis with little input from the group. Autocratic leaders rarely take advice from their followers and frequently base their decisions on their own ideas and perceptions. c) Democratic Democratic leadership often referred to as participatory or shared leadership, is a type of leadership in which group members take an active part in making decisions. 6. Describe three ways that open and supportive communication can be established in a workplace. Complaint Setting : Create a way for employees to safely file complaints. Take substantiated concerns seriously and alert staff. In response to complaints, inform all parties involved. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 14

Make the communication process transparent : Hold open meetings so each team member can express their issues, successes, and suggestions. For each operational duty, establish explicit expectations. Start with the above promise : Verify the dedication to open communication among all management. Ensure that protocols are in place to ensure that vital information is regularly transmitted throughout the organisation by evaluating communication systems. 7. Describe three characteristics of an effective leader.  Integrity : This is particularly crucial for top-level executives who determine the organization's course and make a great number of other crucial choices.  Gratitude : Gratitude improves sleep quality, raises self-esteem, and lowers anxiety and despair.  Empathy : Empathy is a crucial component of emotional intelligence and effective leadership, and it is related to job performance. 8. Outline three principles of teamwork.  Effective communication amongst team members: There is less chance of making mistakes at work when there is excellent communication among the team members.  Good approach to conflict management: Effective conflict management can help to lower complaints and business risks.  Positive approach to equality: From the top to the bottom, every employer should treat their employees equally. 9. Outline three characteristics of effective teams. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 15

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 A common goal: Every team member should share the objective of increasing business.  Defined roles: Each team member should be focused on their individual tasks and have clearly defined roles and responsibilities.  Open communication: Open lines of communication among staff members promote mutual understanding and offer forgiveness for errors. 10. Outline three benefits of effective team work.  Fosters Creativity and Learning : Together as a team, people can be more creative. Group brainstorming removes the stale perspectives that can result from working alone.  Builds Trust: Another factor that encourages the emergence of ideas is having confidence in teammates. It encourages open communication among staff members.  Encourages Healthy Risk-Taking: Teamwork enables individuals to take greater risks since they can rely on the support of the entire group in the event of failure. 11. Explain three roles that a team member may assume within a team. The group task is the first thing a member of the group does. Overall, the group's work is regarded to be their area of expertise. The second sort of work entails the effort (hands-on work) necessary for members of the group to function effectively as a group. This section emphasises the group members' beneficial work. Individual group jobs are the third type of work that an individual can perform within a group. 12. Explain three attributes needed of team members.  Be flexible: Each team member needs to be adaptable depending on how busy the restaurant is.  Actively listening: Every employee should actively listen to the boss and owner. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 16

 Always ready to help: Every employee should be prepared to assist any other employee in need or a time of need. 13. Explain two different ways that a team can be organised. • Establish common objectives to compel team members to work together. • Make a list of the tasks the group will perform to accomplish common objectives. 14. Outline three problems that can occur within a team.  Not sharing information: If organization information is not shared, it may cause a delay in customer orders.  Conflict and tension: Conflict and tension in the workplace lead to poor communication, which reduces productivity.  Lack of trust: Lack of trust makes it impossible for an organisation to function effectively. 15. Explain how motivation assists in the management of individuals and teams at work. The performance of departments and even entire businesses is influenced by employee motivation, which is a crucial component of the workplace. Employee motivation must be a part of the everyday routine. 16. Identify two theories of motivation and how this applies to managing individuals and teams.  McClelland’s Need Theory: Using Henry Murray's extensive list of motivations and outward requirements as a starting point for his early personality studies, McClelland THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 17

created a theory.  Vroom’s Expectancy Theory: T his theory is predicated on the fundamental notion that when people acknowledge the link between their performance, successes, and rewards, they are motivated to exert greater effort. 17. Explain how group dynamics can impact on successful team management. Group dynamics are crucial because they have an impact on creativity, profitability, relevance, and other factors. Since group work is essential to business, business pioneers may find that combining the factors can enhance core concerns, work performance, and customer loyalty. 18. Describe how each of the following recognition and rewards can assist with effective leadership of staff.  Acknowledging singular great execution to the entire group : Whencompanyshare a truly impressive individual display in front of the group, it can inspire other coworkers.  Incentive activities : Grants efficiency can be increased ifcompanycontinue to use rewards as incentives.  Informal affirmation ; Higher level employees are capable of saying "thank you" informally to all staff members.  Presenting grants : Staff recognition and appreciation can encourage a productive environment.  written reports to the board:company must present a written report to the executives since a written document can serve as evidence for future decisions. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 18

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19. Outline two types of organisational plans and the steps needed to plan each.  Tactical planning : Strategic planning is aided by tactical planning. It outlines the organization's intended strategies and methods for achieving the goals set forth in the strategic plan.  Strategic planning: A high-level perspective of the entire company is a component of strategic planning. It serves as the organization's fundamental framework and will guide long- term choices. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 19

Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2a Question 2b Question 2c Question 2d Question 2e Question 2f Question 2g Question 2h Question 3a Question 3b Question 3c Question 3d Question 3e Question 4a Question 4b Question 4c Question 4d Question 4e Question 5a THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 20

Question 5b Question 5c Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Question 14 Question 15 Question 16 Question 17 Question 18a Question 18b Question 18c Question 18d Question 18e Question 19 Assessor Feedback: Assessor name: Assessor signature and Date: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 21

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Assessment Task 2: Team planning meeting Information for students Tasks required for this unit This unit of competency requires that you: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 22

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 lead and manage individual or team performance including at least four of the following leadership and management roles: o decision making o delegation of tasks o information provision o monitoring performance o provision of feedback o motivation through recognition and rewards o planning and organising  seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas: o allocation or performance of work o efficiency or deficiency in workplace practices o effectiveness of communication within team, between other teams or within organisation. Instructions for how you will complete these requirements are included below. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 23

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Activities Complete the following activities. Carefully read the following information. You are the manager of a busy café within the Blue Healer Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sou chefs, two part-time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part-time shifts. The team is tight knit and work well together. The casual wait staff visit the café socially sometimes and the culture is one of sharing and helping each other out when needed. The café’s vision is to be the most popular café within the local region renowned for its amazing local food and service and vibrant atmosphere. Its mission is to grow the café and its popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere. Values listed in its Strategic Plan include:  Operating with trust and integrity with each other, as well as with employees and the community.  Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and sustainably sourced.  Camaraderie through recognising the superior strength and efficiencies of good team work  Innovation through best practice and change  Openness and transparency in communicating with our employees, customers and the broader community. The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to:  increase local traffic by 25% in the new upcoming financial year  develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area  provide entertainment to encourage people to stay longer. A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally. The owner has asked you to develop a team work plan that will include a range of tasks and activities that the café’s staff can carry out over the next twelve months to achieve the key strategic goals and objectives. In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 24

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them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:  Model high standards of performance and behaviour by: o acting as a positive role model o showing support and commitment to organisational goals o interacting with team members in a positive and professional manner.  Develop team commitment and cooperation by: o communicate short, medium, and long-term plans and objectives consistent with organisational goals o consult with the team in regard to plans and objectives o communicate expectations, roles, and responsibilities of team members o encourage team members to take responsibility for own work o model and encourage open and supportive communication within the team o seek and share information from the wider business environment with the team o represent team interests in the wider business environment o seek feedback from team members and implement changes within the bounds of organisational goals and policies. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include;  an email asking for details of the meeting  an email with details of the meeting. You will need to complete each activity and submit the required task at the end of each step completed. Tips for completing your activities  Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.  Stay up to date!  Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble! THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 25

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1. Prepare for a meeting with the team. The meeting will provide an opportunity for all the café’s employees to contribute to the next stage of the business’s development. You will be collecting ideas about how the team can fulfil the business’s objectives. You are expected to encourage all team members to be innovative and be constructive in their participation. Keep in mind that this unit’s focus is on teams working in an effective way, and you are being assessed on your ability to encourage and support your colleagues to do this. Review the case study information and write some notes on your plans for the meeting. You will know the other meeting participants, so structure the meeting in a way that is appropriate for these people (your classmates). Use appropriate language and social references, too. Write a statement of what the team’s purpose and long-term objectives are, to take to the meeting with you. This will be just your starting point, though, as these will have to be discussed and accepted by all the meeting’s participants. As well as leading the meeting, you will be taking notes, and writing up a report afterwards. Review the Team Work Plan Template to order the information you receive at the meeting. How do you want to document the meeting’s proceedings? With a white board, computer and projector, or butcher’s paper? Answer Hello respected team members, I'm glad to be part of your team. We have faced many challenges as the FSC team, but we have grown stronger as we overcame them thanks to our mission and vision. Our sports club, which consists of our teams, 12 of which are made up of men and 16 of which are made up of kids, has continued to operate successfully because of the values of trust, honesty, camaraderie, and tolerance. Naturally, you, dear team members, are what fuels this accomplishment, so always do your job completely and accurately. Consequently, I believe that expanding the goals is now appropriate. As a group, let's review the strategic plans that our company has already adopted and discuss each one individually. Ideally, the meeting will be productive. Strategic goals  To add 4% more players to the total in 2019.  To boost female involvement in 2019 by 2% among those aged 5 to 18.  To create two women's teams at the very least in the area. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 26

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As a starting step, I suggest planning a competition in conjunction with neighbourhood school groups for charitable purposes. As a result, we can encourage our young to play football by demonstrating to them that it is a sport that has advantages for everyone, not only participants. Another benefit is that we can introduce our sports organisation to the participants in school clubs. I propose that we focus on families for our second objective. Football is not a popular sport for girls due to ingrained mental patterns. In order to do this, we can execute advertising campaigns highlighting strong women through a variety of communication channels. The end objective should, in my opinion, emphasise the advantages of playing football for a physically healthy and strong body. And we can start a campaign to promote this notion. We can film a commercial that highlights the advantages of football as well as the good effects it has on women's lives. 20. Draft an email to the owner (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the preparations you have made in activity 1 and set out what you hope to achieve at the meeting. The text of the email should ask for the date, time, and place of the meeting. Answer: Respected sir, Teamwork is usually better because of its advantages. Up to this point, we've accomplished a lot. And we're confident that this year will see us accomplish our objectives. This meeting, I hope, will yield the best answers to our issues, and the significance we give to this work will naturally reflect this. Everyone will be able to bring ideas to the meeting and explore those ideas further in the setting I will create. I informed the team members of this by email, which I sent to everyone in the team. Meeting date: 3:00 pm 07/08/2023 Meeting place: main conference room With best regards THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 27

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Xxxx 21. Draft an email to your team members (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. The email’s text should list the café’s three key strategic goals and invite the recipient to a meeting to discuss how the team can achieve these, in particular activities that can be conducted to assist in achieving these goals. It should summarise the goals of the meeting and its importance and encourage the team members to start thinking of activities appropriate for meeting the team’s goals, and to bring these to the meeting. Include the date, time, and place of the meeting in the email. Answer Dear Team members, Good day, FSC team. All of us will have a hectic year, but what we have accomplished will be worthwhile in the end. And the first step towards achieving our objectives will be this meeting. To increase involvement in community football, the organisation has chosen three core strategic goals, with the intent to:  4% more players overall in 2019.  In 2019, raise the involvement of girls between the ages of 5 and 18 by 2%.  Create no less than two women's teams in the area. Meeting date: 3:00 pm 07/08/2023 Meeting place: main conference room Best wishes Xxx 22. Prepare the room for the meeting. Check that there is enough seating for all meeting participants. Every participant THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 28

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should be able to see the whiteboard, and the seating should be arranged to encourage a group discussion. Ensure that all of the physical elements are functioning correctly before the meeting begins. 23. Conduct the meeting. Begin the meeting by welcoming the participants and giving a summary of the organisation’s goals and objectives, and how encouraging innovation in the workplace can support these. Your next step is to establish, and document, the team’s purpose and long-term objectives and how these support the business’s goals and objectives. You are being asked here to role-play a Team Leader, leading colleagues in thinking up new ways of doing things, but you are also a student, asking your student colleagues for new ideas and how they can be translated into actions. Your team members will all most probably have a favourite café. Bring this out at the meeting, getting them to look at their own motivations as to what they enjoy, and look at how this could be used to motivate others, as well as their experiences of events (music or social activities) that assisted in increasing interest and support of their favourite eatery. Also, be aware that the other students at the meeting will be conducting a meeting on the same topic within a short time of you conducting yours. So, try to establish your own meeting leadership style. It should be uniquely yours, and effective. Be conscious that you will be modelling effective meeting leadership throughout the meeting. You should consciously behave as a role model for your colleagues, behaving in a way that encourages team excellence. Even though you may think that you know what the business should do, being a leader in this meeting means that you are responsible for engaging and motivating the other meeting participants, leading them in collaboration. Not leading them by telling them what to do. When you have conducted the preliminaries, open the meeting up to ideas that the participants have brought with them. Document the brainstorm on the whiteboard. Discuss (and record) the ideas the participants give, asking the others for input, looking at it practically, working out what preparation would be necessary, material, personnel, whatever is relevant to carrying the idea to realisation. While encouraging the team members to find and develop ideas, you are expected to display the following leadership skills:  Act as a positive role model through your performance.  Show support for, and commitment to, the business’s strategic goals.  Interacting with team members in a positive and professional manner.  Encourage the team members to take responsibility for their own work.  Encourage the team members to develop innovative approaches to their work.  Model and encourage open and supportive communication within the team.  Share information from the wider business environment with the team as appropriate for the situation. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 29

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 Motivate the team members to achieve optimum performance. During the meeting, you are required to demonstrate effective communication skills including:  speaking clearly and concisely  using non-verbal communication to assist with understanding  asking questions to identify required information  responding to questions as required  using active listening techniques to confirm understanding. As you come to the meeting’s conclusion:  summarise the ideas and activities to have come out of the meeting.  the summary should verify the teams, and each team member’s, expectations, roles and responsibilities.  tell the participants that you will lead and support them in meeting the outcomes. Finish the meeting by thanking the participants and telling them that you will collate the ideas that they have shared and the activities that they have selected to undertake into a Team Work Plan, with each person’s roles and responsibilities clearly set out. Tell the participants when they can expect to have the plan. Give yourself a realistic but challenging time frame for this. ANSWER I had enjoyable, beneficial, and satisfying interactions with my coworkers on 4/13, which made it a productive day. Trying to manage my time is the main area I wish to get better at. I'll use my time-management abilities to set aside some of each day for that for the remainder of this month. We weren't very effective in organising, evaluating, and monitoring the study participants. I reviewed our original goals and read through our research question again in order to better understand the results. According to my feedback, I work well with my own team. I put a priority on producing high-quality work that is regularly error-free and delivered on time. When I don't know the solution to a certain question, I am not afraid to admit it to other people. When one of my employees is having a problem, I take the time to sit down with them and help them think it through and come up with a plan of action. This forced me to discover new facets of the business, and it enabled me to present the leadership with a clear action plan for progress. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 30

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Assessment Task 2: Checklist Student’s name: Has the following been completed? Completed successfully? Comments Yes No The student has satisfactorily acted as a positive role model to the team members through their performance at the meeting. The student has satisfactorily shown support for, and commitment to, the strategic goals. The student has satisfactorily interacted with team members in a positive and professional manner. The student has satisfactorily clearly communicated the business’s short, medium and long-term plans and objectives with the team. The student has satisfactorily verified each team members’ expectations, roles and responsibilities. The student has satisfactorily encouraged the team members to take responsibility for own work. The student has satisfactorily encouraged the team members to develop innovative approaches to their work. The student has satisfactorily modelled and encouraged open and supportive communication within the team. The student has satisfactorily sought and shared information from the wider business environment with the team. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 31

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Student’s name: Has the following been completed? Completed successfully? Comments The student has satisfactorily sought feedback from the team members. The student has satisfactorily motivated the team members to achieve optimum performance. During the meeting, the student has satisfactorily demonstrated effective communication skills including:  speaking clearly and concisely  using non-verbal communication to assist with understanding  asking questions to identify required information  responding to questions as required  using active listening techniques to confirm understanding. Assessor Feedback: Assessor name: Assessor signature and Date: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 32

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Assessment Task 3: Team work plan project Information for students Tasks required for this unit This unit of competency requires that you:  lead and manage individual or team performance including at least four of the following leadership and management roles: o decision making o delegation of tasks o information provision o monitoring performance o provision of feedback o motivation through recognition and rewards o planning and organising  seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas: o allocation or performance of work o efficiency or deficiency in workplace practices o effectiveness of communication within team, between other teams or within organisation. Instructions for how you will complete these requirements are included below. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 33

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Activities Complete the following activities. Carefully read the following information. Now you are required to use the information provided during Task 2 to create a Work Plan. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:  Manage team performance through: o delegating tasks and responsibilities o identifying barriers to delegation, and implementing processes to overcome the identified barriers o evaluating team member skills and provide opportunities for individual development o monitoring team performance to ensure progress towards the achievement of set goals o providing mentoring and coaching to support team members o motivating individuals and teams to achieve optimum performance How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include;  an email with draft Team Work Plan attached  an email with revised Team Work Plan attached. You will need to complete each activity and submit the required task at the end of each step completed. Tips for completing your activities  Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.  Stay up to date!  Stay in touch with your assessor. Ask questions, raise issues, check in, communicate.Most importantly, ask for help if you are having trouble! 1. Develop a Team Work Plan. Collate the notes that you took during the meeting, adding any points that you may THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 34

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have missed during the meeting. Where you find that some information is missing, use analytical thinking techniques to generate possible solutions, not forgetting that you can seek input from others as required Use the Team Work Plan Template to list and describe activities that were brought up during the meeting, following each idea through its goals, timeframe, and who is responsible for individual tasks. Ensure that a team member is clearly responsible for each task, and that specific productivity measures are allocated as outcomes for each idea. Each team member’s responsibilities should be collated so each has a clear understanding of what is expected of them and when. Save this document as Draft Team Work Plan. A work plan is a crucial tool that aids in task assignment, workflow management, and deadline tracking for various components and milestones. By implementing a plan, company may teach staff how to boost team member motivation and focus.  Define Goals and objectives: Without a clear set of objectives and goals, team members willlessly perform pointless duties. The objectives of the project and its primary objectives are first stated in the work plan.  Organize Teams and leadership: People are assigned to teams or tasks after the goals have been set. A work plan may include both hierarchical levels and levels of interdependent teams, among other types of structures. Establish Project Timelines: The saying "time is money" is an old one in business. This aphorism also applies to making work plans when it comes to project management. The cost of materials and supplies increases as the project takes longer to finish. 24. Draft an email to the business owner (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the project from the outset, including what was discussed at the meeting, until the present time. Describe the attached team work plan, including how it was generated and how it THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 35

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will be monitored. The email text should also ask if the owner wants any changes made to it before it is sent out to the team members. The email’s text should also ask for the owner’s authorisation to send the work plan to the rest of the team and delegate the tasks according to the plan. Attach your draft team work plan to the email. Dear Sir, Please refer to the teamwork strategy that is attached. After meeting with every staff member who would work on this project, I put this together. The following are some of the actions that are part of this teamwork plan:  Situation analysis  Team purpose  Team values  Setting objectives It was created by combining all of the ideas that the members contributed during a meeting, and it will be monitored on a weekly basis to ensure that everyone is aware of their roles and duties. Additionally, I'd want to invite the general manager to contribute if he so chooses. I want you to distribute the team's approval of the work plan. Thank you Kind regards XXX 25. Revise your Team Work Plan. Update your work plan to reflect the feedback given to you by the owner. Save this document as Revised Team Work Plan. 26. Draft an email to the owner and your team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (professional but casual and warm) style. It should give a short summary of the work plan and ask for their feedback. Attach your Revised Team Work Plan to the email. Draft an email to the owner and team THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 36

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Dear sir/members team, Please find the updated team work plan with all the tasks company will do to meet the company's goal in a year attached. Any suggestions are appreciated, and we'll do our best to take them into consideration. Keep in mind that company are a terrific team and that excitement and final product are greatly appreciated. Thank you Kind regards XXX 27. Prepare to meet with Tristan. Identify any barriers to Tristan taking on the tasks and responsibilities that you are going to delegate to them and think through techniques or processes that you could use to overcome them. You will be required to provide mentoring and coaching to support Tristan. Make sure that you understand the differences between mentoring and coaching to ensure that you can provide both during the meeting. You will also be required to evaluate the team member’s skills and provide opportunities for their individual development. Think through how you can do this during the meeting. Tristan will be in charge of keeping supplies, tools, and a sufficient supply of consumables. Company maintain the aesthetics of the trees, bushes, flowers, and lawns as well as preserve the area free of dangerous insects. Learning from experience is the process of coaching. It is supported and encouraged by coaches and is focused on self-awareness, planning, and self- evaluation. Following performance reviews, coaching assists individuals in understanding job requirements, adhering to policies and procedures, and setting goals. Task focused on team skills  Organizing and planning skills  Decision making  Problem solving The team members’ skills and providing opportunities for their individual development: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 37

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 Ensure that each person truly understand their role  Provide training and development tools.  Step away and let them do their job  Meet with team members regularly to discuss goals  Game plan for their growth 28. Meet with Tristan (your assessor). This meeting will take place at your workstation. The objective of the meeting is for you to coach and mentor Tristan in how to draft a document in Microsoft Word and email it to you. First speak to Tristan about the tasks that you intend to delegate to them. You are required to implement the techniques or processes you have thought of to overcome any barriers that Tristan presents to taking on the job. When you have gained Tristan’s agreement, evaluate their computer skills by asking them to open up their internet account and then create a new Word document. Demonstrate how to do this yourself, opening your internet account, creating a new Word document, attach the document to an email and send it. Describe how emails can be sent to a number of people or a group – and that once you receive the email you will access it and then copy the information into the social media platform. Ask Tristan to demonstrate to you that they can do this. Coach them through the process as necessary. As part of the mentoring component of this activity, you are required to encourage a trusted, ongoing relationship to form between you. To do this, you should demonstrate effective communication skills including:  speaking clearly and concisely  using non-verbal communication to assist with understanding  asking questions to identify required information  responding to questions as required  using active listening techniques to confirm understanding. Before concluding the meeting, ensure that you gain Tristan’s commitment carrying out the tasks that you have assigned him. Me: Hello, in order to organise our project, company do need to perform several duties. I think there will be some obstacles for us to overcome. I want to use the internet to apply the strategy so that everyone is working at the same pace. Do you believe that this will be feasible? THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 38

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Tristan: Yes, I concur with you and am prepared to accept the task's responsibilities. Me: Okay, I appreciate assistance. By asking them to create a new work document and open an internet account, I will assess their computer skills. Tristan: Yes, thank you very much for support. Me: I will show you how to create a new document, create an online account, attach the document to an email, and send it. Tristan: Thank you very much; I agree that it would be wise to do that. Me: Step 1 Click the Google app icon after logging into Gmail account. You can also create a group by going to Google Contacts page. Step 2 Scroll through the list of contacts that is visible to you. Click the checkbox next to each contact you want in new group to choose them. Step 3: To create a Gmail group using the contacts you've chosen, click the label icon. Step 4: Select "create label" from the drop-down option that appears. Step 5: At this point, you can change the group's name. To create a Gmail group after that is complete, click save. Me: Okay, can you show me if they work now that you have all the instructions? Tristan: Sure, I will ask them one by one demonstrates to you that they are able to do THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 39

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Assessment Task 3: Checklist Student’s name: Has the following been completed? Completed successfully? Comments Yes No The student has satisfactorily delegated tasks and responsibilities. The student has satisfactorily identified barriers to delegation, and implemented processes to overcome them. The student has satisfactorily evaluated the team member’s skills and provided opportunities for their individual development. The student has satisfactorily provided coaching to support Tristan. The student has satisfactorily provided mentoring for the person by encouraging a trusting, ongoing relationship to form by demonstrating effective communication skills including:  speaking clearly and concisely  using non-verbal communication to assist with understanding  asking questions to identify required information  responding to questions as required  using active listening techniques to confirm understanding. The student has satisfactorily motivated individuals to achieve optimum performance. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 40

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Student’s name: Has the following been completed? Completed successfully? Comments Assessor Feedback: Assessor name: Assessor signature and Date: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 41

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Assessment Task 4: Reward and recognition project Information for students Tasks required for this unit This unit of competency requires that you:  lead and manage individual or team performance including at least four of the following leadership and management roles: o decision making o delegation of tasks o information provision o monitoring performance o provision of feedback o motivation through recognition and rewards o planning and organising  seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas: o allocation or performance of work o efficiency or deficiency in workplace practices o effectiveness of communication within team, between other teams or within organisation. Instructions for how you will complete these requirements are included below. THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 42

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Activities Complete the following activities. Carefully read the following information. After 12 months, data shows that your team has exceeded the percentage increase in the number of new local support for the café, and you have decided to recognise your team for their efforts. In particular, one of the casual waitstaff, Maggie, took it upon themselves to organise a fund-raising event for their grandparent’s care home and arranged the planning and details of it under your direction and support. This resulted in a regular morning tea outing for seniors and a whole new demographic of customers. You should single her out for a personal reward. What do I need to demonstrate? During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:  providing recognition and rewards for team achievements. How will I provide evidence? Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include;  an email requesting approval of a reward and recognition scheme  an email giving details of the reward and recognition scheme  an email giving details of the reward being given You will need to complete each activity and submit the required tasks at the end of each step completed. Tips for completing your activities  Read through this assessment and each task before you get started and make sure you understand what you need to do. If you are unsure, speak to your assessor and/or supervisor.  Stay up to date!  Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble! THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 43

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1. Select reward and recognition schemes. Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find. The following links will provide some examples. http://smallbusiness.chron.com/examples-employee-recognition-programs- 10883.html https://www.cultureamp.com/blog/20-employee-recognition-ideas-that-work/ Choose and develop at least five examples that would be appropriate for your team in the case study. Years of Service The implementation of a reward system based on years of service might be motivational at different levels. Certificates Every recognition initiative does not have to be expensive for the business. Wall of fame Make a wall where you may post pictures of staff members that consistently create truly great work. 29. Draft an email to the owner (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should give an evaluation of the team’s performance in terms of the achievement of their goals. It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project. Indicate which of the schemes you think would be most appropriate for the team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email. The owner will reply to your email with authority to implement one of the schemes that you have selected. Dear Sir, THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 44

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I'm thrilled to report that both the number of new local customers who support the café and its sales have increased by more than the projected percentage. Here, our crew did a fantastic job. This success was the result of a fantastic team effort. I am therefore making plans for the staff's rewards and recognition programmes. I have five awards in mind that will help to inspire our staff, and they are listed below:  Years of Service  Certificates  Wall of Fame Years of service are preferred since they encourage employees to stay longer and feel confident about their future work happiness. We will benefit from working in the future days. Thank you Kind regards XYZ 30. Draft an email to the team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing. The email should mention Maggie’s efforts and state that she will be the first recipient of a personal reward. Dear employees, I'd want to take this chance to thank you for the fantastic work you recently did for our company. We accomplished our objectives without a hitch and provided the organisation with a model for how initiatives ought to be run for the best outcomes. Especially Maggie, on behalf of the whole crew I want to say how much we THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 45

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truly appreciate all of the excellent work you do at work. I appreciate all that you have done for us since joining the business. The enormous hours you have put in here and the professionalism you have displayed have tremendously inspired management. We're going to thank you all for your service and reward you all. Once again, thank you for your dedication and priceless contributions to assisting this company in realizing its full potential. Thank you Kind Regards XYZ 31. Send an email to Maggie (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite and warm) style. It should thank her for her efforts and her innovative approach to achieving the strategic goals. Give her the details of the reward that you are awarding her. Dear Maggie, Being a manager in a company is not simple. However, with a group like yours at the back, everything appears simple. For the organization to experience better times, the team has consistently inspired me and pushed me to my absolute boundaries. I sincerely appreciate all of your assistance throughout the good times and bad. Your time spent working at this café has been well valued, thus you have received a years-of-service award with a bonus and other benefits. For the rest of the team, your diligence, self-motivation, and dedication have served as an example. Once more, I want to thank you for your hard work. Kind regards XYZ THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 46

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Assessment Task 4: Checklist Student’s name: Has the following been completed? Completed successfully? Comments Yes No The student has satisfactorily identified and rewarded individual and team efforts and contributions. The student has satisfactorily represented team interests in the wider organisational environment. The student has satisfactorily monitored the team’s performance to ensure that progress has been made towards the achievement of business goals. The student has satisfactorily provided recognition and rewards for the team’s achievements. Assessor Feedback: Assessor name: Assessor signature and Date: THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 info@asia.edu.au Campbelltown, NSW 2560 www.asia.edu.au Version 1.1 Release Date: Sept 2022 Page No: 47

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SITXHRM009 Student Assessment Tasks (1) T2 (1)

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