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Contents 1. Introduction ............................................................................................................................................. 3 2. Personal Empathy and Connection with the Social Problem ................................................................... 4 Opportunities and Challenges for the Next Generation ........................................................................... 4 Personal Experience ................................................................................................................................ 5 3. Exploring Empathy and Creating Insight into Point of View ................................................................... 6 Key Individuals Affected ......................................................................................................................... 6 Journey Map: A Day in the Life of a Recent Graduate Facing Job Market Challenges ............................... 7 User: Emily - Recent Graduate ................................................................................................................ 7 Empathy Map .......................................................................................................................................... 7 User persona 1: Lodi - Recent Graduate Seeking Stability .................................................................. 8 User Persona 2: Ahmed - Underprivileged Youth Aspiring for Progress .............................................. 8 User Persona 3: Mia - Mid-Career Professional Embracing Change ................................................... 9 4. Problem Statement ................................................................................................................................... 9 Conclusion ................................................................................................................................................. 11 Appendices ................................................................................................................................................ 12 References ................................................................................................................................................. 25

1. Introduction Technology, globalization, and sociological changes have transformed the working environment, traditionally characterized by setting office hours and venues. This assignment sets out on an excursion through this changing environment, exploring how the nature of work has changed and how it has affected the next generation of workers. Design thinking emerges as our compass, directing us to find the possibilities and challenges that define this new period as we traverse this changing landscape (Buhl et al., 2019). The nature of work has experienced tremendous upheaval in recent years, upsetting accepted standards and redefining what it means to be employed. Geographical barriers have been eliminated by digital technology, allowing for remote cooperation and flexible work schedules. This trend was further pushed by the COVID-19 crisis, which encouraged businesses to accept remote labor as a norm instead of a rarity (Tavares et al., 2020). Consequently, the idea of a typical workplace has changed, becoming virtual environments that are not limited by geographical region. Platforms for the gig economy have given people the freedom to accept freelancing, giving them flexibility and the chance to broaden their areas of expertise. The emergence of automation and computational intelligence in many sectors has coincided with the necessity for highly specialized abilities that work with technology. The change in working culture is also crucial. Flat organizational structures focusing on cooperation and creativity are replacing hierarchical frameworks (Schell & Bischof, 2021). Work-life synergy and mission-driven employment are highly valued in the workforce, which is made up mostly of millennials and members of Generation Z. Organizations have been forced to reconsider their approaches due to these shifting dynamics, making inclusion, diversity, and workforce well-being their guiding principles. These developments portend exciting prospects

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and complex obstacles for the next generation of workers. The move toward remote work has increased access to international opportunities, enabling people to collaborate with others from different cultural backgrounds and have cross-cultural interactions (Adams, 2022).. Nevertheless, it also calls for self-control, clear communication, and flexibility. The quest for purpose-driven employment is consistent with societal movements toward sustainability and social impact. With SDG 11 aiming to establish equitable, adaptable, and sustainable communities and cities that promote the general well-being of all citizens (United Nations, 2022). In essence, the old employment model has changed due to how the world of work has changed into an array of interrelated trends. Design thinking is our guide as we investigate the potential and problems confronting the younger generation as they enter this new world. We are well-positioned to close the divide between the past and the present by comprehending the changing dynamics, empathizing with people's ambitions and worries, and developing creative solutions. As a result, we can cultivate a workforce ready to succeed in this period of unparalleled change. 2. Personal Empathy and Connection with the Social Problem Opportunities and Challenges for the Next Generation Historically, a crucial turning point in a person's life is the transition from education to employment as per Benner and Mistry (2020). Nevertheless, the chances and difficulties that the next generation will confront when they join the labour market are quickly changing due to technological breakthroughs, advancing industries, and shifting work arrangements. The changing dimensions of work dynamics are made more challenging by the enduring effect of external variables within the complex environment of possibilities and problems facing future

generations in the labor market. The recent increase in COVID-19 cases verified throughout Australia highlights the necessity for flexibility in working arrangements (Adams, 2022). Alternatively, the obstacles linked to these possibilities might be intimidating for those needing more preparation. Job prerequisites are changing due to digitization and the rise of artificial intelligence, necessitating more flexibility and reskilling (Johnson et al., 2021). The sharing economy may result in employment instability and restricted access to incentives while simultaneously offering flexibility. Technical abilities and soft skills like interpersonal relations, analytical thinking, and problem-solving abilities are now more important than ever as a result of the increased competition in the employment market. Personal Experience I got the chance to observe the value of abilities like adaptability, timeliness, and friendliness in adjusting to the constantly evolving dynamics of work situations while volunteering at the West Vancouver Community Centre. The need for adaptability shone out as one factor in particular. I needed to transition between my numerous duties as a swim instructor, café assistant, and bakery team member swiftly and effortlessly. For example, I would oversee the participants' development and safety while conducting swim classes in the morning. I would head to the café in the afternoon to handle reservations and serve clients. It became crucial to adjust to various duties and responsibilities, similar to the flexibility people require while handling many job obligations in today's modern workplace. Additionally, it became clear that timeliness was essential to ensuring the seamless functioning of the events at the community center. Being punctual with my scheduled shifts ensured that programs and activities were started immediately, improving the experience for employees and participants. Sociability was essential to my voluntary work, likewise. The key to

fostering an inviting and inclusive ambiance was conversing with customers, answering their questions, and developing relationships with them. These exchanges underscored the value of being outgoing in developing strong bonds with coworkers, customers, and stakeholders. 3. Exploring Empathy and Creating Insight into Point of View Key Individuals Affected Various unique noteworthy people, each with their circumstances and demands, are adversely affected by the issue of possibilities and challenges for the next generation joining the labour market. First, Molinsky and Pisman (2019) state that transferring from academics to the professional world is an instant hurdle for graduates from educational institutions. Due to the fast-evolving landscape, they might be forced to upskill and adapt to new business developments continually. Second, young adults from impoverished households may need more support, including restricted access to finances and excellent educational opportunities (Drane et al., 2020). To close the divide and encourage social mobility, providing these people with the assistance and skills they need becomes essential. Lastly, coffee shops, libraries, pubs, and parks are changing how work is performed in hybrid work. These settings are used for various activities, including in-depth work, creative brainstorming, and unofficial meetings. Solutions addressing the preferences of the future generation in Australia's labor market are enhanced by understanding the appealing aspects and constraints of this trend (Swinburne News Team, 2023).

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Journey Map: A Day in the Life of a Recent Graduate Facing Job Market Challenges User: Emily - Recent Graduate The feelings of triumph and despair over job market instability are reflected in Emily's path. While she experiences rejection and waits for replies to her job applications, her day starts with anticipation but is soon coloured with uncertainty. This emotional rollercoaster highlights the need to tackle the mental effects of job hunting and the requirement for confidence-boosting and support mechanisms. The journey also illustrates the effects of comparing oneself with friends who received employment offers. In order to address this problem, it is important to encourage positive self-esteem and provide spaces where people may enjoy accomplishments, no matter the results. Furthermore, Emily's commitment to developing her abilities through internet-based classes shows she understands the value of lifelong learning in the workplace. The experience emphasizes the need for retraining and reskilling to stay competitive and relevant. Fourthly, Emily's lone encounters and involvement in online networking events bring attention to the possible sentiments of loneliness experienced throughout the job hunt. This realization highlights the need to foster networking opportunities and mentoring initiatives to tackle isolation and create beneficial relationships. Empathy Map Emily has a strong desire for meaningful employment, as shown by her drive to locate an opportunity that complements her degree and would satisfy her. This realization emphasizes aligning jobs with people's interests and values to promote work commitment and satisfaction. Emily's experience with numerous rejections and uncertainty increases the emotional cost of job

searching. This realization highlights the need for methods to deal with rejection, foster resilience, and increase self-assurance to mitigate any possible detrimental effects on mental health. These revelations emphasize the value of promoting mental strength, offering opportunities for skill development, encouraging socialization, and cultivating supportive conditions to enable individuals like Emily to navigate the employment market successfully. User persona 1: Lodi - Recent Graduate Seeking Stability Lodi is motivated to find work because he wants to be financially stable and to work in a field that utilizes his marketing degree. This realization emphasizes the innate need for financial stability and professional satisfaction, highlighting the importance of finding employment success. The emotional stress of looking for a job is brought to mind by Lodi's experience with numerous rejections and thoughts of inadequacy. This realization emphasizes the potential harm that difficulties and competition in the labour market might do to a person's mental health and self-worth. These revelations highlight the significance of fostering emotional fortitude, offering opportunities for networking and mentoring, encouraging lifelong learning, and attending to job candidates' mental well-being as they negotiate the challenging conditions of the job market. User Persona 2: Ahmed - Underprivileged Youth Aspiring for Progress Ahmed's desire to emerge from poverty highlights his intense desire for prosperity and better living conditions. This realization emphasizes how meaningful work can overcome successive periods of adversity. Ahmed's background of growing up with limited finances and possibilities highlights the structural issues that disadvantaged youngsters must contend with. This realization emphasizes how important it is to overcome disparities in access to high-quality education, training, and mentoring. These observations highlight the significance of equal access

to education, skill development, mentoring, and support networks, all essential in enabling people like Ahmed to conquer challenges and pave the way to a better future. User Persona 3: Mia - Mid-Career Professional Embracing Change Mia's desire for fresh career fulfillment and pursuing her interests are evident in her decision to change careers. This realization highlights how important it is to match one's work with their goals and interests. Mia's reluctance to take up fresh competencies reflects the obstacles of switching professions. This realization emphasizes mid-career professionals' possible challenges and worries while exploring unexplored terrain. These revelations emphasize the value of individualized advancement of skills, support structures, continuous education, and strategies to boost confidence to enable people like Mia to overcome obstacles and achieve higher levels of professional satisfaction. 4. Problem Statement The younger generation faces various challenges as they prepare for the labour market in a dynamic environment The ramifications of this dilemma are explored by Candlefox (2020), which reports that 30% of college graduates are still jobless four months after graduating, and an alarming 15% are still jobless four years later. Our investigation, powered by the compassionate perceptions gained from characters like Emily, Lodi, Ahmed, and, reveals a compelling issue requiring exhaustive and multifaceted solutions. Emily, a new graduate, is a prime example of her challenges in adjusting to a work market that is dynamic and marked by unpredictability and abrupt shifts. The psychological cost of the job hunt is highlighted by her psychological cycle of rejection and self-doubt. At the same time, the need for ongoing education is emphasized by her proactive dedication to skill improvement.

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Another identity that numerous graduates identify with is Lodi, which represents their dreams of achieving financial security and academic alignment with their interests. However, his struggles with comparison-induced stress and self-doubt highlight the need to create a nurturing sense that promotes tolerance and confidence. Likewise, Ahmed's character raises awareness of the problems of impoverished children hoping to break free from the cycle of poverty. His little finances, difficulties in developing his skills, and inadequate networks highlight the structural gaps restricting access to opportunities. Taking care of his problems aligns with his intention to provide fair access to resources and education. Mid-career professional Mia provides insights about the drawbacks of changing careers. Her drive to follow her passion and the uncertainty of acquiring new skills exemplify the challenges experienced by people looking to reinvent themselves later in their careers. The individual journeys of each character come together to expose a larger dilemma that calls for an all-encompassing strategy. Our study considers each persona's goals, challenges, and benefits while formulating a comprehensive issue statement. It is a call for intervention, a resounding appeal for creative, cooperative, and welcoming approaches that consider this situation's many facets. The challenge is developing an extensive and flexible framework that gives the next generation the skills necessary to effectively negotiate the labour market, overcome challenges, and make a valuable contribution. We set out to create a future where the next generation triumphs in the face of the possibilities and difficulties given by the constantly shifting employment market as we go into the future, driven by the lessons learned from these characters. How can we create a comprehensive and flexible learning environment that equips the next generation with the fundamental knowledge, tools, and assistance required to enter and flourish in the dynamic labour market?

Conclusion In essence, design thinking influences how we solve problems and how we may include people and communities in a common transformation goal. Using our collective expertise, we can create efficient, inclusive, and sustainable solutions. By adopting design thinking ideas, we open up a potent path for positive transformation and create a future in which the next generation succeeds in the competitive labour market.

Appendices Emily’s Journey Map

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Emily’s Customer Profile Map Stress Pride Confidence Achievement Empowerm ent Satisfaction Recognition Fulfillment Overwhelm Pressure Frustration Uncertainty Doubt Anxiety Goal- setting Balanc e Learning Networking Adaptation Exploration Problem- solving

Persona-Emily Details - Age: 21 - Background: Recent graduate with a degree in Marketing - Personality: Driven, ambitious, adaptable, introverted but sociable, creative, detail-oriented Goals 1. Secure Meaningful Employment 2. Gain Financial Independence 3. Build a Professional Network 4. Improve Soft Skills Frustrations 1. Lack of Relevant Experience 2. Uncertainty in Job Search 3. Balancing Expectations 4. Navigating Job Interviews (Professional Woman images, n.d.) Emily’s Empathy Map

"How can I stand out among other applicants?" Attends webinars and workshops related to marketing. Scours job boards and company websites for job openings. Attends networking events with a mix of excitement and nervousness. Engages in discussions with friends about their job search experiences. "I want to use my creative skills and make a meaningful contribution in a marketing role." "I've worked hard for my degree, but finding a job feels like a daunting challenge." "Networking events seem intimidating, but I know they're essential for my career growth." "I wish I had more guidance on navigating job applications and interviews." "I need to gain practical experience, but where do I start?" "I want to prove myself, but I also want work-life balance." Hears success stories from peers who have secured jobs in their field. Hears opinions from family and friends on job prospects and choices. Hears advice from mentors and professionals about job searching and career paths. Hears about networking events and workshops through social media and university announcements. Emily-Recent Graduate Appendix 2

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Lodi’s Customer Profile Map Stress Success Confidence Balance Growth Creativity Recognition Fulfillment Overwhelm Pressure Expectations Uncertainty Self- doubt Monotony Leading Decis i on- making Learning Networking Innovating Multitaskin g Problem- solving Lodi’s Persona

Details - Age: 23 - Background: Recent graduate with a degree in Computer Science - Personality: Ambitious, organized, extroverted, analytical, creative, detail-oriented Goals 1. Attain Technical Mastery 2. Achieve Professional Recognition 3. Foster a Work-Life Balance 4. Build a Strong Network Frustrations 1. Lack of Practical Experience 2. Competitive Job Market 3. Balancing Personal and Professional Goals 4. Overcoming Impostor Syndrome (Professional Man images – browse 5,367,951 stock photos, vectors, and video, n.d.) Lodi’s Empathy Map

"How can I apply my engineering skills to solve significant global challenges?" Actively participates in hackathons and innovation challenges. . Reads research papers and articles about cutting-edge technologies. Observes the lack of innovation in some traditional industries. Attends seminars and talks by industry pioneers. "Autonomy in decision-making and project execution is essential for me to thrive in my career." "I want to work on projects that challenge the status quo and push the boundaries of innovation." "I need to find a role where I can apply my engineering skills to make a real impact." "I'm frustrated by the thought of ending up in a routine job that doesn't align with my aspirations." "I want to lead projects that make a tangible difference." Am I settling for a job that doesn't align with my visionary goals?" Hears success stories from professionals who have pioneered breakthrough technologies. Hears about innovation competitions and seminars through online platforms. Hears advice from mentors and industry experts about pursuing innovative roles. Hears about emerging trends and technologies through podcasts and forums. Lodi-Recent Graduate Appendix 3

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Ahmed’s Customer Profile Map Stagnation Impact Challenge Innovation Freedom Mastery Recognition Autonomy Boredom Underappre ciation Micromanagement Repetition Lack of Control Lack of Creativity Inspiring Lea rning Leading Collaborating Innovating Analyzing Problem- solving Ahmed’s Persona

Details Age: 25 Background: Recent graduate with a degree in Engineering Personality: Independent, visionary, analytical, ambitious, introverted, innovative Goals 1. Pursue Innovative Projects 2. Gain Professional Autonomy 3. Achieve Recognition for Expertise 4. Balance Work and Personal Time Frustrations 1. Mundane Tasks 2. Lack of Autonomy 3. Unfulfilling Roles 4. Overlooked Contributions (Portrait of mid adult business man - Stock Photos : Masterfile, n.d.) Ahmed’s Empathy Map

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Routine Learning Inspiration Expression Growth Creativity Connection Fulfillment Isolation Rejection Misunderstanding Limitation Lack of Control Monotony Networking Lea rning Creating Contributing Innovating Expressing Inspiring Mia’s Persona

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Details Age: 34 Background: Recent graduate with a degree in Fine Arts Personality: Creative, free-spirited, empathetic, curious, extroverted, visionary Goals 1. Pursue Creative Expression 2. Create Meaningful Connections 3. Continuously Learn and Grow 4. Achieve Fulfillment Frustrations 1. Lack of Creative Freedom 2. Feeling Isolated 3. Routine and Monotony 4. Financial Insecurity (Top 15 Lucrative Career Options for Indian women in 2021 (and beyond), n.d.) Mia’s Empathy Map

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"How can I use my creativity to make a positive difference?" Observes art exhibitions and galleries to draw inspiration. Notices the beauty and aesthetics in everyday life. Takes note of design trends in various industries. Notices the lack of creative representation in certain spaces. "Finding a job that aligns with my artistic vision is crucial for me." "I want my work to inspire and evoke emotions in people." "I'm eager to collaborate with other creatives and contribute to impactful projects." "I worry about losing my artistic identity in a ordinary job." "I want to contribute to projects that resonate with my values." "Can I find a job that nurtures my creativity and allows me to connect with fellow artists?" Hears success stories of artists who have made a meaningful impact. Hears about art exhibitions, workshops, and collaborations through online platforms. Hears advice from mentors and experienced artists about pursuing a creative career. Hears about emerging art trends and opportunities through art forums and social media. Mia-Mid-Career Professional

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References Adams, D. (2022, July 20). “The pandemic isn’t over yet”: Hybrid work expert calls on businesses to remain flexible as COVID-19 batters “back to office” plans . SmartCompany. https://www.smartcompany.com.au/coronavirus/pandemic-hybrid-work- expert-businesses/ Benner, A. D., & Mistry, R. S. (2020). Child Development During the COVID ‐ 19 Pandemic Through a Life Course Theory Lens. Child Development Perspectives , 14 (4), 236–243. https://srcd.onlinelibrary.wiley.com/doi/10.1111/cdep.12387 Buhl, A., Schmidt-Keilich, M., Muster, V., Blazejewski, S., Schrader, U., Harrach, C., Schäfer, M., & Süßbauer, E. (2019). Design thinking for sustainability: Why and how design thinking can foster sustainability-oriented innovation development. Journal of Cleaner Production , 231 , 1248–1257. https://www.researchgate.net/publication/333427128_Design_thinking_for_sustainability _Why_and_how_design_thinking_can_foster_sustainability- oriented_innovation_development Candlefox. (2020). Unrealistic Job Expectations: How Graduates Suffer . Training.com.au. https://www.training.com.au/ed/unrealistic-job-expectations-how-graduates-suffer/ Drane, C. F., Vernon, L., & O’Shea, S. (2020). Vulnerable learners in the age of COVID-19: A scoping review. The Australian Educational Researcher , 48 . https://ro.ecu.edu.au/ecuworkspost2013/9610/ Johnson, M., Jain, R., Brennan-Tonetta, P., Swartz, E., Silver, D., Paolini, J., Mamonov, S., & Hill, C. (2021). Impact of Big Data and Artificial Intelligence on Industry: Developing a Workforce Roadmap for a Data Driven Economy. Global Journal of Flexible Systems

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Management , 22 (3), 197–217. https://www.researchgate.net/publication/351863688_Impact_of_Big_Data_and_Artificia l_Intelligence_on_Industry_Developing_a_Workforce_Roadmap_for_a_Data_Driven_Ec onomy Molinsky, A., & Pisman, S. (2019, April 11). The Biggest Hurdles Recent Graduates Face Entering the Workforce . Harvard Business Review. https://hbr.org/2019/04/the-biggest- hurdles-recent-graduates-face-entering-the-workforce Portrait of mid adult business man - Stock Photos : Masterfile . (n.d.). Masterfile.com. https://www.masterfile.com/image/en/693-06019621/portrait-of-mid-adult-business-man Professional Man images – browse 5,367,951 stock photos, vectors, and video . (n.d.). Adobe Stock. https://stock.adobe.com/au/search?k=professional+man&asset_id=325735908 Professional Woman images . (n.d.). Freepik. https://www.freepik.com/free-photos- vectors/professional-woman Schell, S., & Bischof, N. (2021). Change the way of working. Ways into self ‐ organization with the use of Holacracy: An empirical investigation. European Management Review , 19 (1). https://doi.org/10.1111/emre.12457 Shih, K. Y., Chang, T., & Chen, S. (2019). Impacts of the Model Minority Myth on Asian American Individuals and Families: Social Justice and Critical Race Feminist Perspectives. Journal of Family Theory & Review , 11 (3). https://onlinelibrary.wiley.com/doi/epdf/10.1111/jftr.12342 Swinburne News Team. (2023). You’re about to see a growing trend of “laptop workers” in cafés - new research reveals why . Www.swinburne.edu.au.

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https://www.swinburne.edu.au/news/2023/01/Youre-about-to-see-a-growing-trend-of- laptop-workers-in-cafes-new-research-reveals-why/ Tavares, F., Santos, E., Diogo, A., & Ratten, V. (2020). Teleworking in Portuguese communities during the COVID-19 pandemic. Journal of Enterprising Communities: People and Places in the Global Economy , ahead-of-print (ahead-of-print). https://doi.org/10.1108/jec-06-2020-0113 Thi-Huyen, N., Xuan-Lam, P., & Thanh-Tu, N. T. (2021). The Impact of Design Thinking on Problem Solving and Teamwork Mindset in A Flipped Classroom. Eurasian Journal of Educational Research , 21 (96). https://files.eric.ed.gov/fulltext/EJ1326262.pdf Top 15 Lucrative Career Options for Indian women in 2021 (and beyond) . (n.d.). ShineLearning. https://learning.shine.com/talenteconomy/career-help/lucrative-career-for-indian-women/ United Nations. (2022). Goal 11 | Department of Economic and Social Affairs . United Nations; United Nations. https://sdgs.un.org/goals/goal11 United Nations. (2023). Goal 8 | Department of Economic and Social Affairs . United Nations. https://sdgs.un.org/goals/goal8

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