Gleyse_S40074326_Operational Planning _As1 (1) (1)

Operational Planning Assessment 1 Question 1: Required: With the given information, you are required to identify the required number of staff per store. (PC 1.2, PE 1 KE 2, 10.2) Weekdays Shift Morning Afternoon Night No of required staff per day No of expected customers per shift 180 140 80 No of expected staff per shift 7 6 4 17 Weekends Shift Morning Afternoon Night No of required staff per day No of expected customers per shift 100 120 60 No of expected staff per shift 5 5 4 14 During the weekdays, the following staff will be required: Morning: (180 ÷ 40) = 4.5 =5 Add the 1 staff in store room and 1 staff in Point of Sale, total = 7 Afternoon: (140 ÷40) = 3.5 =4 plus 2 = 6 Night: (80 ÷40) = 2 plus 2 staff for store and POS = 4 During the weekends the following staff will be required: Morning;

(100 ÷40) = 2.5 =3 plus 2 more = 5 Afternoon: (120 ÷ 40) = 3 plus 2 more = 5 Night: (60 ÷40) = 1.5 = 2 plus 2 more = 4 Question 2: Required : Identify each shift employee’s total remuneration package? (A full time employee works for 38 hours in a week, 1 year = 52 weeks) (PC 1.2 PE 1, 2.1 KE 2). Shift Full Time Salary Superannuati on Total Remunerati on Morning $22.20 $43867.20 $4167.384 $48034.384 Evening $25.40 $6273.80 $596.011 $6869.811 Night $28.80 $7113.60 $675.792 $7789.392 Total remuneration package for a staff in Morning shift: Rate per shift = $22.20 Salary per year = $43,867.20 Superannuation = 9.5%× $43,867.20 = $4167.384 Total remuneration = $43867.20 + $4167.384 = $48034.384 Total remuneration package for a staff in Evening shift: Rate per shift = $25.40 Pay per week = 38hours ÷ 8 hours = 4.75 × $25.40 = $120.65 Salary per year = $120.65 × 52 weeks = $6273.8 Superannuation = 9.5% ×$6273.8 = $596.011 Total remuneration = $6273.80 + $596.011 = $6869.811

short. You must explain how your contingency plans are developed and their reasons> (PC 1.3 PE 2.4, 4.4 KE 6) A contingency plan in business is a strategy or second option to fall back on once a risk has happened or is about to happen so as to reduce its negative impact on the business or even to avert the danger at all. Absents or sick leave of a staff Contingency plan Staff on the service sector Employ additional staff. Additional staff will ensure that a proper duty roaster is made for the workers to alternate during the working period and also where a worker is on leave, no service will be hampered as their will be always someone to fill in the gap. The staff who will want to be absent or go for leave should notify the management latest 3 days earlier so that, prior arrangement can be made. Store room The staff on the store room is to notify the management 3 days earlier so that arrangement can be made to have them replaced by the additional workers who will be employed or a staff from the service sector as long as the rule for having the service staff serve only 40 customers per staff is upheld. Point of Sale This is a busy place and will require to have only two staff that will be alternating so that if one is on leave or sick the other one will be available to serve. The staff that will be absent will have to notify the management 3 days earlier. Contingency plan B: Procedures and protocol for one to be absent for work will be as follows: 1. Inform the supervisor three days prior 2. Wait for consent to be given 3. Employees are entitled to 30 days leave per year

These guidelines will enable the management to hire temporary staff on contract who will be paid allowances and their rate will be higher than the normal rate of payment since they are on contract basis. Question 6: Required: Develop a contingency plan for tobacco sales when the delivery is stopped due to unexpected incidents. (PC 1.3 PE 2.1, 4.2 KE 6). The following delivery policy will be in place for Tobacco: a) There will be two suppliers who will be given the tender to supply tobacco to the store, such that if the first supplier who has been given the opportunity fails to do so, the other supplier can be contacted. b) The amount of tobacco to be delivered should be enough for two days such that the company maintains a quantity of tobacco that can run for two weeks. The excess tobacco will be well maintained and the previous stock should be sold first to customers before selling the new stock. Question 7: You are required to explain the adjusted operating hours to your team. Write an email to your team members about the new operating hours and guide the team members to adjust their tasks in accordance with this change. (PC 1.4 PE 3) From: pmanager7/24@aus.com To: teammembers7/24@aus.com Subject: Adjustment of operating hours on Sundays Hello team, There will be change of operating hours on Sunday as the store will be closed from 10pm for 2 hours due to security system in the building. The operating hours on Sunday will be from 0:00am to 9:30pm. The following steps should be taken: a) The staff for store room to ensure that deliverables from the store will be issued up to 9:30pm and then the store room will be closed.

From Question 8, the supervisor recruitment process will have more steps in the process. Explain why the supervisor recruitment process will take more steps. (PC 2.1 PE 4.4) The supervisor’s recruitment process will have more steps to undergo since this is a sensitive role which the individual selected will be oversee the other staff, guide them and be a bridge between the staff and the management. Therefore apart from the interview and the reference check, the supervisor position will also include role play and group discussion to ascertain the wealth of experience the candidate has including their emotional intelligence. Question 10: Required: a. You are required to shortlist the system suppliers in the table below. The suppl ier Hist ory Purchasi ng options Refere nce check Continge ncy plan Warr ant perio d Traini ng Select ed Yes/ No A 3 Purchasin g outright only Not Availabl e Provided 5 No No B 10 Purchasin g outright, lease, subscripti on Availabl e Provided 2 Yes No C 4 Subscripti on only Availabl e Provided 3 No No D 6 Lease or subscripti on Not Availabl e Not Provided 3 Yes No E 5 Purchasin g outright, subscripti on Availabl e Provided 4 Yes Yes

F 5 Lease or subscripti on Availabl e Provided 6 Yes Yes b. From your answer for Part a, after shortlisting the suppliers, what do you have to check with the suppliers in accordance with the company’s policies and procedures? The following will be checked in order for supplier to have been deemed to have complied with the company’s policies and procedures: a) Training documentation and records b) Quotation from the shortlisted suppliers c) Reference checks from the previous works d) System installation 7 days prior to the opening day and testing to be done for at least 3 days.