Chapter 22 Assignment - Case_ “We Need to Talk ---Now”

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Nov 24, 2024

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Kevin Rosas Chapter 22 Assignment - Case: “We Need to Talk ---Now” Managing an Argument with Four Unhappy Workers: 1. Remain Calm and Composed: Despite the tense circumstances, keep your cool and stay composed. Steer clear of emotional or defensive reactions. 2. Choose a Quiet Spot: Move to a more quiet area where you can discuss their concerns without drawing attention to yourself. This lessens the chance of embarrassment or a worsening of the situation. 3. Actively Listen: Pay attention to every employee's concerns in a private setting, without interjecting. Give them an opportunity to completely air their complaints. Acknowledge and sympathize with their frustrations. 4. Recognize Their Concerns: Express your understanding of their annoyances and your knowledge of the department's prior problems. Acknowledge their emotions without having to concur with everything they say. 5. Describe Your Method: Talk about your management philosophies, which include trying to create a more positive work environment and changing things gradually. Stress your dedication to equity, decency, and cooperation. 6. Declare Your Goals: Clearly state that you are here to raise the department's productivity, morale, and work environment. Reiterate that improving the workplace for all employees is your main objective. 7. Ask for Their Input: Invite staff members to contribute their thoughts and recommendations for enhancing the division. Give them a sense of participation in the choice-making process.

8. Assure Them of a Fair Review: Tell them you will examine the present guidelines to find opportunities for enhancement. Reassure them that any modifications will be implemented only after thorough deliberation and team consultation. 9. Create Open Communication: Restate your intention to communicate honestly and transparently. Inform them that they can come to you at any time with questions or comments. 10. Establish Expectations for Conduct: Tell the staff that although you welcome criticism, this kind of confrontation is not the best way to resolve problems. Urge them to communicate through recognized channels. 11. Follow Up: After you've had a chance to go over the department's procedures, set up a follow-up meeting to go over their concerns in greater detail. This shows that you are dedicated to solving their problems. 12. Keep Your Cool: Throughout the discussion, act in a courteous and professional manner. Refrain from arguing or making personal attacks. By taking these actions, you hope to defuse the current crisis and lay the groundwork for candid dialogue and cooperative work with the staff.

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Chapter 22 Assignment - Case_ “We Need to Talk ---Now”

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