Effective Strategies for Successful Conflict Management

1 Conflict Management Student’s Name Institutional Affiliation Instructor’s Name Course Date

2 Conflict Management Conflict management refers to resolving disputes by suppressing negative outcomes and instead prioritizing positive results. Dispute resolution is enforced through implementing various strategies such as collaborating, collaborating and compromising towards evading negative ramifications. While these strategies are highly essential in fostering the success of dispute resolution, suitable communication tools and strategies have to be utilized to get through to the disputing parties to enable them to appreciate the conflict resolution process. Conflict resolution is essential because it helps conflicting parties resolve their grievances, thereby preventing the conflict from escalating to irreversible levels. The primary conflict management styles are collaborating, compromising and accommodating, which despite being distinct, focus on the same goal of managing the existing dispute between parties ( Wobodo, 2019) . An accommodating technique focuses on enabling parties to halt their desires or needs and instead embrace and propel those of others. In other words, an accommodating technique enables conflicting parties to set aside their needs and prioritize those of others, thus eliminating existing conflicts of interest. Conversely, a collaborating technique refers to integrating assertiveness and cooperation, thus enabling conflicting parties to work together towards finding a solution to their dispute ( Wobodo, 2019) . This technique is essential because it enables parties to arrive at a remedy that fulfils the needs and concerns of every party. The other form of conflict management is compromising, which means determining a mutually acceptable solution that partially benefits both parties ( Volk & Zerfass, 2018) . Compromising during a conflict enables parties to corporate and remain assertive, thereby suppressing their indifferences and enabling them to visualize a solution that equally benefits each party though partially.

3 Inevitably, the tools and strategies used to manage conflicts determine the success of the entire process. Parties need to recognize that a dispute exists to work towards managing it. Additionally, parties should determine and clarify the underlying issue causing the dispute. Determining the problem is fundamental since it suggests the suitable remedies that should be enforced ( Wobodo, 2019) . The other step is to get parties to engage in verbal engagements towards addressing the existing issues and suitably develop a solution to end the dispute. After a solution has been obtained, the final step is to monitor the parties' actions to ensure that the dispute has been fully halted ( Volk & Zerfass, 2018) . Therefore, addressing a dispute determines its success since ineffective methods can escalate it instead of suppressing it. Notably, conflict management calls for unique communication tools and strategies between the conflicting parties for the process to be successful. The essential communication tools and techniques are active listening, asking questions, identifying disparities, creating compassion and empathy and writing regarding the conflict ( Volk & Zerfass, 2018) . These techniques empower parties to freely talk about the conflict enabling them to articulate their grievances and, at the same time, consider the interests of the other party. In conclusion, conflicts are inevitable between individuals or groups, specifically where conflicts of interest exist since parties are often drawn to foster their interests at the expense of others. As a result, once people or groups fail to agree on an amicable solution or outcome, a dispute arises, resulting in grave ramifications such as physical violence or lawsuits. As a result, conflict management comes in handy in enabling conflicting parties to resolve their disputes by focusing on a win-win situation instead of clinging to their pre-desired results. Therefore, using the right conflict resolution tools and strategies and feasible communication techniques is paramount.

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4 References Volk, S. C., & Zerfass, A. (2018). Alignment: Explicating a key concept in strategic communication. International Journal of Strategic Communication , 12 (4), 433-451. Wobodo, C. C. (2019). Conflict management strategies and industrial harmony: A theoretical review of Rivers State University, Port Harcourt. The Strategic Journal of Business & Change Management , 6 (2), 981-994.

Conflict Management

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