flight_attendant_annonated_bib

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Annotated bibliography Student’s name Name of institution Course name and number Instructor’s name Date

2 Annotated bibliography What does a flight attendant do? (and how to become one). (n.d.). https://www.indeed.com/career-advice/careers/what-does-a-flight-attendant-do Flight attendants are crucial occupations within the airline, just like pilots. They work for commercial and private airlines organization. Flight attendant's main role include providing comfort and safety for all airline users and passengers, with activities such as helping passengers find their seats, showing how safety equipment works, and providing beverages, snacks and other services passengers may require on board. The article outlines various other responsibilities that flight attendants carry out in the industry. The skills, requirements and job outlook of flight attendants are also highlighted in the article. This is a resourceful article that will be used to provide more information on the roles and responsibilities of flight attendants in the aviation industry. The project will focus more on flight attendant roles, which makes this resource useful in providing information on the topic. In addition to the roles and responsibilities of flight attendants, it also gives the requirements and skills that a flight attendant needs. It also highlights the training that hired flight attendants go through before fully getting into their roles of helping clients. This shows that being a flight attendant is not an easy job, and depending on the airline employers, this training or learning period may be extended or conducted in-service after completing the mandatory training. Working at American Airlines: Employee reviews and culture. (2020, May 18). https://www.zippia.com/american-airlines-careers-525/ American Airlines was founded in 1930 and has grown to become one of the largest airline companies in the industry. It focuses on providing an exceptional travel experience to its

3 customers. As such, they have over 130 000 employees handling over 3500 daily flights. The mission of AA is to provide safe and dependable air transport to its clients and any other related service that they may require. Its employees have diverse demographic backgrounds, and the retention rates are high. This article provides information about employment in the aviation company. Most importantly, it outlines the company's culture, which is a major perk of the company, including a commitment to all employees and customers, passion for innovation, and teamwork. Flight attendants provide outstanding services through passion, drive and desire to improve their client's experience with the airline. This article relates to the project as it gives information on the airline organization, including its culture and employment. The articles also give a breakdown of the employee reviews, from employees' responses on their levels of satisfaction in different elements, including management, diversity and inclusion, career opportunities, work environment, salary and benefits. These reviews shed more light on the feelings of the employees working at the company, which is useful in the project's analysis. B, A. (n.d.). Working at American Airlines: Pros & cons of a flight attendant. These Gold Wings. https://www.thesegoldwings.com/aa-pros-cons/ The number of employees and the fleet size makes American Airlines the largest airline in the world. It might have a high retention rate of employees, but there are also disadvantages, which make employees, leave the airline. This article contains an account of a former employee of the airline who gives the pros and cons of working there. One of its pros is the Association of Professional Flight Attendants (APFA) Union, which ensures that the employees are treated fairly in terms of their salaries, living conditions and well-being. Another pro is that it is one of the best-paying airlines, despite the pay varying in terms of seniority and working hours. Other

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4 advantages include great non-rev benefits, company culture and a great reserve system. The disadvantages include a slow place to seniority, impermanent bases and low morale. Despite the cons, the author still reaffirms that American Airlines is a good company to work for. This article is essential to the project as it goes deeper into the working conditions of flight attendants. It is also an account from former flight attendants of the airline, which makes it more valuable. It provides more information about the flight attendants' role in the American Airlines company. The pros, cons, and future of unions in aviation. (n.d.). Retrieved August 10, 2023, from https://politicalscience-articles.blogspot.com/2018/01/the-pros-cons-and-future-of-unions- in.html This article discusses the Unions in the aviation industry and their future. Employees’ unions are essential as they ensure that their employees' rights are observed. In the aviation industry, these unions ensure that the wages and working conditions of the airline workers are appropriate and friendly. The unions have brought many changes in the industry to address different issues. They create a collective bargaining process through which they are able to fight for the welfare of their members. This is done through strikes, demonstrations and negotiations. The unions also ensure the safety of their members. Despite their effectiveness, unions also have disadvantages which affect employers significantly. For instance, some unions demand unreasonable pay raises, which affects the company management and later customers who are forced to pay more for flight services. Strikes are disruptive and can be costly to companies as activities in the facility stop. Because of the impact of strikes, the management tends to respond to the union's demands quickly, even if they are unreasonable. This can make the management disgruntled and unsatisfied. This is a resourceful article as it provides information on the flight attendants'

5 unions, which protect their rights, ensuring that the flight attendants' pay is fair and the working conditions are conducive. This information helps to analyse American Airlines' working conditions, especially for flight attendants. Schlappig, B., Published: March 9, 2023, Updated: May 18, 2023, & 80. (2023, March 9). American flight attendants demand huge pay raises. One Mile at a Time. https://onemileatatime.com/news/american-flight-attendants-pay-raises/ This article outlines a demand by American Airlines flight attendants to have their pay increased. It states that this demand comes after the pilots in the airline were given massive pay raises. The union of flight attendants in the company, which is known as The Association of Professional Flight Attendants (AFPA), prepared a new proposal to demand that the flight attendants also get a pay rise similar to that of the pilots. The union demanded an increase in pay, reserve guarantees, some premiums, per diems, as well as new night and boarding pay. This proposal was considered unreasonable, which shows one disadvantage of unions. The author, however, considers the proposal justifiable since the pay rise to only pilots was unfair to the other labour groups in the organization. Considering the supply and demand, where there is a shortage of pilots, while the pool of potential flight attendants is large, the pilots deserve high pay. The training period for pilots also takes years, while flight attendants take weeks to complete their training, which also explains the right to pay increases for pilots. This article is essential in the project, as it explains more about a problem that was encountered in the company.

6 References B, A. (n.d.). Working at american airlines: Pros & cons of a flight attendant. These Gold Wings. https://www.thesegoldwings.com/aa-pros-cons/ Schlappig, B., Published: March 9, 2023, Updated: May 18, 2023, & 80. (2023, March 9). American flight attendants demand huge pay raises. One Mile at a Time. https://onemileatatime.com/news/american-flight-attendants-pay-raises/ The pros, cons, and future of unions in aviation. (n.d.). Retrieved August 10, 2023, from https://politicalscience-articles.blogspot.com/2018/01/the-pros-cons-and-future-of-unions- in.html What does a flight attendant do? (and how to become one). (n.d.). https://www.indeed.com/career-advice/careers/what-does-a-flight-attendant-do Working at american airlines: Employee reviews and culture. (2020, May 18). https://www.zippia.com/american-airlines-careers-525/

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