BSBLDR602 Assessment Task Done

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Nov 24, 2024

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1 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges BSBLDR602 Provide leadership across the organisation Assessment Answer Paper Qualification: BSB60420 Advanced Diploma of Leadership and Management Training Package: Due Date: Week 4 Assessment Type: Assessment Guidelines Please read the following assessment guidelines carefully. 1. The purpose of this activity is to assess your knowledge and skills in 2. If you have any considerations that may affect your performance in the assessment, please inform your assessor immediately. Your assessor will provide you with a suitable alternative to complete this assessment. 3. Your assessor will mark your assessment and provide feedback and a grade to you via the assessment submission on Moodle. 4. If you feel the decision made by your assessor was incorrect you have the rights to appeal the grading through filling out an appeals form which will then be handle by the Academic Manager. 5. A “NYS” (not yet satisfactory) result of this task may be returned to you for a re-assessment. Re-assessments must be submitted by an agreed date with your assessor. 6. The re-assessment work must address the specific performance tasks beyond doubt for the assessor to issue a satisfactory (pass) result. A repeat NYS outcome could lead to an administration fee for further reassessment. 7. All work must be done individually. Copied work will not be accepted and By adding my name to this document, I hereby declare the work is my own and has not been copied from any other source. Student NAME: Thitirat PHROMAIEM Date: 25 September 2022 Student Signature: Thitirat PHROMAIEM

2 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges Please put your answer below: 1A 1 There are six steps to identifying corporate values and building a strong corporate culture: 1) Assess your current corporate culture. 2) Review your strategic business plan. 3) Determine the culture needed to accomplish your plan. 4) Decide if your values need to change 5) Determine the meaning of your chosen value really. For example Go Protein Health Company Go Protein Health Company is an organization that produces health bars and snacks. The company has been in operation for four years and see the difference in using organic ingredients Our vision To be the best health bar manufacturer in the world Our mission Produce the highest quality health bars – meeting the needs of our customers while being socially responsible and loyal to our stakeholders. Our values Have a passion for organically grown ingredients Creating a powerful work culture Ensuring environmental sustainability for all of our suppliers. Promote innovation by continually improving our products. Organizational objectives Ensure loyal and repeat customer contact. Develop two new products per year. Give each employee the opportunity to train for the next year. 2 Establishing a connection between organizational objectives and standards and values is essential to ensure that the company and its employees adhere to the objectives set by the company and continue to focus on the vision and mission. Links are often established by defining values and standards that help the company achieve its objectives. Along with adjusting the objectives in accordance with the mission and vision of the company. for example After clarifying and revising Go Protein Health Company's vision, mission, values, and objectives, Monique was able to easily associate team responsibilities with these elements. To allow her team members to see how the work they do contributes to the organization's operational plans and what their role is. Contributes to the organization's goals in a wide range The team understands that the company's vision, mission and values. as well as laws and industry standards. It is the foundation of all the daily work they do. 1B

3 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges 1 Unknown audience Expert audience Business target group 2 Uninformed Audience An unaware audience is an audience that doesn't have the same set of knowledge as the presenter. Being able to educate your audience before offering ideas or solutions can lead to entertaining presentations for you and your audience. provide information as needed Combine images with your words. Use an anecdote for more context. expert audience Here are some tips for talking to an expert audience. 1. Do your research. Learn more about audience perspectives and challenges by conducting research and interviewing other experts. 2. Prepare your own unique insights Some of the most creative ideas come from outside our industry or sector. 3. Share private previews. Bring relevant anecdotes or stories that highlight your background. 4. Find information that is not publicly available. in your research Look for stats or background information that is hard to find online. business target group Time is money for this audience. And they don't have the patience to sit and read your story. So keep it short. You must be polite and concise. Compactness is extremely important. Make sure they understand you are talking about them. not yourself Especially if it's something they don't want to hear. 3 Email has become the most accepted means of communication in most businesses. while the message instant message And messages via social networks are also common. depending on the company This is because the use of these channels varies by company and even by department. It is therefore important to be aware of etiquette when using these methods of communication. Create a short message Concise that uses proper grammar and spelling. Use spell check to make sure all words are spelled correctly. Use uppercase and lowercase letters to determine grammar. review carefully Look for missing or meaningless words (such as no) that will give your meaning the opposite of what you intended. Use email, text message and instant messages as appropriate according to your company's guidelines Only apply to your customers when you want to communicate factual information, for example to confirm the date, time and location of meeting. 1C Expectations are important in every relationship. And mismanaged or poorly communicated expectations

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4 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges often create conflict and dysfunction within relationships. By defining clear internal group expectations, it can help avoid miscommunication and frustration for members and leaders alike. There are a few ways you can be sure of your expectations. Received agreement and commitment Decide where you need to set your expectations. Understand why 2 Expectations are beliefs about what might happen in the future. Expectations must be clear and stratified to help build organizational commitment. 3 The language you use is important. It must inspire and motivate employees to act and integrate the company's values and objective standards. 1D 1 I'll talk to them and give some feedback about their inappropriate behavior in private. And just talk about the language and explain why it might be a problem in the positive culture you are trying to create in the following ways. Distribute the revised version and have everyone verify that they have read the company policies. Provide a written warning or warning progress if they continue to refuse to correct bad behavior. 2 Effective recommendations should focus on relevant behaviors or outcomes. not an individual And there should be clarity on how to improve team members. Asking for feedback can also help you discover what you can do better. Comments can be requested from colleagues. Top Management, Teams, Customers, and Customers Key communication skills involve asking effective questions. Below are ways to get feedback from others. Suggestion suggestion • be genuine • Be thoughtful and sensitive to the person's feelings. • Leave negative comments personally. • Please note that feedback should be a two-way process. You must give and be willing to accept feedback as a team leader. 2A 1 Form a committee

5 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges Suggestion box Offer choices Let them choose their training Remove set work hours 2 Admission Policy Importance of Admission Policy To keep up with the rapidly changing business environment. A well-defined recruitment policy is essential for an organization to respond to its human resource needs in a timely manner. Clear and concise recruitment policies help employers to effectively recruit the right candidates with the ability to accomplish tasks effectively. Proper recruitment policies are the key to a good recruiting process. The policy defines the framework for the implementation of recruitment and the objectives of the recruitment program. The policy must frame the hiring guidelines your company needs. Consistency should be encouraged within your recruiting process. Admission Policy Principle Respect for diversity Ethical Decisions Selected by merit Equal treatment for everyone Judicial process 2B • listening • non-verbal communication • clear and concise • is their own person • confident • empathy • always open up • Regards • Give and receive feedback • Consider the best medium for the job! 2C 1 Rivers, coral reefs and coasts

6 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges 2 A CRM system can benefit your business by helping you centralize it. Optimize and improve communication with customers and improve in these 6 areas. • Better knowledge of customers • better segmentation • better customer retention • Better forecast demand we feel more confident knowing what to expect. • Better and faster communication 2D 1 They can generally be classified into four different types. • print media • broadcasting media or mass media • internet media 2 Clarity – Make sure your message is simple and clear. Concrete Illustrations – Use clear illustrations and examples to back up what you're talking about. Cut out the jargon – your audience won't engage if you use incomprehensible language. Control – Set an agenda and use links to bring your message back. Conversational tone - Communication is key. The use of warm colors and tones will keep the audience engaged. 3A 1 Leaders should take responsibility for themselves first: as managers. You serve as a role model for your team members. Employees will always follow your lead. That's why leaders take the same responsibility in the workplace as their employees. Set clear expectations: Setting clear expectations for your employees means being clear about what you expect. the results you want How will you measure success? and how they should act on achieving their objectives. It is important to set clear expectations for your employees. Because it's hard to hold someone accountable if they don't know what they're being asked of them. Provide the necessary resources: It is important to know from the start that you are preparing your employees for success. Support is key – make sure your team members have the resources, knowledge, and assistance they need to achieve goals and objectives. 2 Action plan

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7 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges The strategic goals of the organization are stated in the strategic plan or business plan. which emphasizes the direction the organization intended The strategic plan states: • Strengths and weaknesses of the organization • The position of the organization in the central market • potential growth area • risk area The action plan should be consistent with the overall objectives of the organization as detailed in the strategic plan. This alignment can be achieved by ensuring that the objectives of the team, department, or department are consistent with the objectives of the strategic plan. Conversely, the team, department, or department's action plan should be consistent with the objectives. An action plan is used to identify: • Goals of teams, divisions or departments • How to achieve the goal • What resources are required to achieve the goal? Emergency planning Contingency planning involves creating a contingency plan in case the situation changes. Creating an action plan involves making the best estimate of what will happen. However, circumstances may change resulting in the original plan being inappropriate. Therefore, it is important that you have an alternative strategy to deal with change. The level and level of contingency planning you undertake will depend on the impact your plan has on your business and the degree to which the environment may change. 3B 1 • finance • additional manpower • Additional recruitment arrangements • Hiring an Expert or Consultant • Providing additional hardware or software • Possible office expansion • IT infrastructure improvements • Procurement for additional training 2 D&N Print Resource Allocation Plan Identify inappropriate behavior: Inappropriate behavior should not be subjective or questionable. identify any behavior that you feel are clearly inappropriate for your office and provide clear guidelines in your employee handbook about the consequences of the behavior. Up to and including termination Common inappropriate behavior includes

8 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges but is not limited to: Inappropriate dress code – including anything other than the dress code listed in your employee handbook. You should be very specific when it comes to dress expectations. including the length of the skirt type of shoes and even the types of clothing that are allowed or prohibited during "casual wear". Educate your employees: Provide all managers with appropriate learning tools to identify workplace inappropriates and establish company policies for managing such behaviors. It is clear which behavior is illegal other than inappropriate. Lead by Example: Managers and administrators should define acceptable behavior in the workplace. It is difficult to enforce policies if leaders do not comply. Make sure you walk and talk. Enforce Your Policy Consistently: Be consistent with when and how you enforce your policy. Behavior is difficult and difficult to punish when people One does not show that behavior. But the other person didn't. Inconsistent discipline can lead to discrimination claims. Consult your Human Resources representative to ensure that your employee manual establishes progressive disciplinary procedures. 3C 1 A role model manager is one who inspires those who work for him or her and demonstrates managerial excellence in many aspects of the business. Team members expect to see standards and exemplary performance from their leaders. This gives them confidence and trust in them. While not all attributes of a leadership role model are common, the 7 skills listed below can help you become a leader. inspire and respect and continue to grow and improve as a manager. • present a positive attitude • Earn and Build Trust • Integrity in the show • Be a leader and inspire • make time for employees • Learn about your employees • give support and encouragement 2 Prioritize orientation and training Create a comfortable working environment Continue check-in as usual. Promote collaboration and communication Develop a strong work culture 3D 1. Promote the practice of intrapreneurship Promote internal employment among your employees. So that every employee can bring their ideas directly to the company. Instead of quitting and starting my own business 2. Reward Innovative Habits Create an atmosphere that values daydreaming and experimentation. 3. Offer something different. for employees to think differently Consider assigning them to new projects

9 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges outside of their normal scope of duties or activities. 4. Reduce government procedures and red tape Employees want to share their ideas and feel like they're doing meaningful work. 5. Maintain work/life balance Modern professionals value work/life balance. And it's important to keep your employees feeling energized and refreshed. 6. Model and promote innovative behaviors Continuously improve one of your company's core values and embrace it at all levels of the organization. 4A 1 Managers can ask employees to sign a variety of documents, including organizational rules and regulations agreement forms, and provide handbooks or manuals that may help them do their job properly. Developing professional relationships with colleagues or other professionals, such as building professional relationships between low- and high-level employees. To enable interns to work on difficult projects due to guidance from older employees. 2 Codes of Conduct, also known as privacy and ethics, are policies and rules that employees and employers must adhere to. These guidelines outline how people should interact appropriately in the workplace. use of technology “During working hours Employees are allowed to use technology such as mobile phones. social media or internet for personal use during breaks only When posting company-related content on social media Employees must identify themselves as posting on their behalf, not the company. The opinions they express should respect the company. If employees have comments or concerns about the company, it's best that they present it to their manager or HR. instead of posting online.” dress “Our company's dress code is not very strict. Employees are free to wear jeans, t-shirts, sweaters. and leggings that are not see-through Of course, if employees want to wear business casual attire, they should do so.” Please wear appropriate clothing that is free of profanity, vulgarity, and references to illegal substances. Avoid clothing that is torn, torn, or has holes when customers or investors come to the office. Staff will be notified of any dress changes in advance, usually in these cases. Employees are asked to wear business casual attire, including khaki slacks, formal skirts and dresses. Buttoned shirt beautiful blouse and closed-toe shoes." 3 There are three ways that managers can encourage employees to adopt a Code of Business Conduct. First of all, employees should be educated about their code of conduct. Managers should regularly conduct ethics workshops. and demonstrate how employees can solve problems ethically, such as using examples, case studies, or role-playing to give employees the opportunity to work through various dilemmas. A clear understanding of ethical behavior Second, managers can use the employee system to submit samples of colleagues who behave ethically. Ethical behavior can be included in performance reviews. And managers can encourage or reward employees to show appreciation when they see it. Managers should then adhere to high standards of ethical behavior so that they can expect the same from employees. If everyone has the same understanding The team as a whole is easier to accept the same ethical behavior. Finally, managers should truly reflect on how they operate today. They should respect employees and develop trusting relationships to promote ethical behavior. Managers therefore need to consider

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10 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges organizational decisions for employees. and make sure their requirements are reasonable. 4B Authoritarian Leadership: Authoritarian leaders focus on an outcome-oriented approach, and most of them make decisions alone. Authoritarian leaders don't trust everyone easily, and they also expect others to be just as passionate about their work as they are. Some companies have strict policies. An authoritarian leader is best suited for this type of company. Democracy Leadership: Democratic Leadership Promotes Debate participation and creative tactics This style involves everyone's decisions as a group. facts and information are gathered and team members work together to make decisions. 4C Improve my english skills Become a better mentor: As a leader, your team will look for coaching, guidance and guidance from you. Put effective mentoring first when setting goals to help your team grow both in their roles and as individuals. Develop active listening skills: An effective leader can guide teams and listen to their opinions. To be a better listener give everyone a chance to speak Use non-verbal symbols to show that you are listening and acknowledge what they have to say when they finish. Show More Confidence: Leaders with more confidence tend to gain more respect from others. Confidence comes from knowing yourself. Better time management: Time management is an important goal for team leaders as they tend to have multiple ongoing projects at once. It's important to stick to your schedule and make the most of your time. 4D 1 • participation in professional organizations • improve work efficiency • Increased duties and responsibilities 2 • social media presence • competitor meeting • Meet other experts • board meeting • Industry talks and lectures

11 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges 3 Reach the Right People: Build relationships with people who can help you advance your career. Keep in touch with your contacts: Don't just contact people when you need them. Invest in each relationship and try to stay connected. Even if it's just a message asking how someone is doing. Build your professional network online: There are many online professional networking services, such as LinkedIn, which are useful tools for communicating with people and making new connections. Attend professional networking events: Face-to-face networking is very effective. If you have made a change to attend a professional networking event or attend an event Lets take advantage of this opportunity. Benefit your contacts: You can't just expect professional networking benefits. Section A: Let's start talking about the company: Lionel Realty (MLR) was founded in 2008 by real estate developer Max Lionel. The company currently employs about 100 people, 80 of whom are licensed real estate agents. through customer representative The organization manages the sale and rental of properties. (both residential and commercial) on behalf of various groups of customers The organization is also involved in investment activities such as real estate and land development. Max Lionel Realty has been a member of the Real Estate Institute of Victoria (REIV) since 2008 and proudly abides by the REIV Code of Conduct. mission. To achieve maximum returns for our customers and to provide a customer experience that is second to none in the industry. vision. To build the MLR brand, the highest ethical standards with the best performance for customers within five years. strategic approach The strategic context in which Max Lionel Realty will achieve its mission and vision is through: Engage with customers and customers Building goodwill and reputation for virtue Support innovative thinking, management and leadership skills. Building a highly efficient and highly profitable organization fee These values are our company. honesty customer focus Promote excellence, innovation and continuous improvement. teamwork Recognition for the diversity and expertise of MLR employees and representatives Max Lionel Realty recognizes its responsibility to provide a safe and secure working environment for its employees, contractors, customers and visitors. Max Lionel Realty is committed to the continued well- being of its employees and to ensure that all employees People are safe from injuries and health risks while performing work related duties. including work at home

12 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges Ultimately, Max Lionel Realty's management and staff are responsible for ensuring that a safe working system is established, implemented and maintained. Management is responsible for: • Effective implementation and regular review of WHS procedures. • Discuss with employees about health and safety issues. and changes in laws and/or operations that may affect the health, safety or welfare of employees. • Provide and maintain a safe operating system. • Support, train and supervise employees to ensure safe and healthy workplaces are conducted. including relevant first aid training as appropriate • Providing adequate resources for employees to meet WHS obligations, including state-of-the-art first aid kits. It is important to know what each employee is responsible for: • Comply with all WHS policies and procedures. • Ensure that all potential and actual risks are reported to suppliers or managers/supervisors. • Take care of the health of yourself and your colleagues. • Make sure that you or others' health and safety are not affected by drug or alcohol consumption. • Encourage others. Section B: 1 Management Support It is essential to get the support of senior management when implementing or changing policies. Especially when it comes to employee behavior standards. Senior managers and supervisors' endorsement and policy models encourage employees to take policy seriously. Although obtaining management certification for a policy is a necessary first step before seeking employee feedback on a proposed policy, Some policy concepts and elements may come from employees. consult with staff Engage employees in the development and implementation of workplace policies to increase awareness, understanding and ownership of results. Employee engagement also helps determine how and when the policy will be applied. as well as identifying unexpected consequences of the policy. set policy terms make your intentions clear Identify key terminology used in the policy from the outset. to let employees know what they're talking about Policies should address what constitutes acceptable and unacceptable workplace behavior. You may want to use specific instances to highlight problem areas or inappropriate behavior. Write the policy in writing and publish it. Policies must be made public and distributed to all current and new employees in order to be successful. This covers part-time, full-time and informal employees. including those on maternity leave or occupational leave All policies should be stated in plain English so that all employees can understand them. For employees whose primary language is not English Try translating the policy into the appropriate language. Regular training and referrals Employees may be informed of the policy through information and/or training sessions. staff meeting and new employee orientation workshop to make sure it remains relevant. It should be repeated and discussed with staff at regular staff meetings. A copy of the policy should be available at all times. Copies may be stored in folders in a central location or in the employee area. as in the employee handbook and the company's intranet system

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13 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges 2 1) exemplary and evident Employees turn to their supervisors for advice on acceptable and unacceptable behavior. The work ethic is set by the top management. 2) Offer Ethics Training Managers should organize seminars, workshops and other activities. in order to promote workplace ethics The purpose of the training is to strengthen the rules of conduct of the organization. Define unauthorized actions and to resolve any ethical issues that may arise. 3) Communicate ethical expectations An organization's code of conduct can help clarify ethical issues. The basic organizational principles and ethical guidelines that employees must follow should be stated in the Code. Managers should keep in mind that a code of conduct is useless if a leader does not exhibit ethical behavior. 4) Obviously reward ethical actions and punish unethical people. A manager's performance review should include an assessment of how their activities compare to the company's code of conduct. The assessment must take into account how the manager achieves these objectives as well as the objectives themselves. 5) provide a protective mechanism Employees should be able to discuss ethical concerns and report unethical behavior without fear of retaliation. If the company has an official channel 3 Here are some steps for successful adoption of new technology in the workplace: Check out the technology that will solve the problem for your company. Assemble your deployment team to support new technologies once you've made your choice. Implementing technology through problem solving and acquisition pilot projects Train your employees to use new tools. Open to customize tools to suit your needs as you use them. 4 There are many benefits to creating and maintaining a positive work environment for employees. It can have a huge influence on attitudes towards work. Manager/Leader and team members and can improve performance levels and performance Here are five tips for creating a positive work environment for your team: 1. Engage in meaningful interactions (in person). 2. Show your appreciation 3. Listen to everyone's thoughts. 4. Trust your team members. 5. Be natural and a little fun 5 Max Lionel Realty Mission. To achieve maximum returns for our customers and to provide a customer experience that is second to none in the industry. Vision. To build the MLR brand within five years — the highest ethical standards with the best performance for customers. Values These values are our company.

14 | P a g e BSBLDR602 Provide leadership across the organization Answer Paper – Mercury Colleges Honesty Customer focus Promote excellence, innovation and continuous improvement. Teamwork Recognition for the diversity and expertise of MLR employees and representatives 6 According to the requirements of the organization We have taken steps for the purposes of this policy to ensure that resourcing is carried out on a consistent basis. fair and transparent and in accordance with the requirements of the organization To ensure a good and safe working environment, Max Lionel Realty will (according to the WHS Management System): • Conduct a risk assessment and take steps to adequately manage risks in the work environment. • Provide written procedures and instructions for safe operation. • Maintain a safe working system including the workplace and the environment. • Provide appropriate support, teaching, training and supervision to employees to ensure safe work practices. 7 As General Operations Manager, it is my legal and ethical responsibility to reduce workplace hazards. I need to support the organization by regularly reviewing compliance and taking immediate action to intervene to ensure organizational objectives and mitigate risks. We need to ensure that managers are aware of and comply with the following responsibilities under the WHS Management System and WHS legislation: • Consult with representatives on WHS issues to identify potential risks on an ongoing basis. • Hold regular WHS board meetings to address risks across the organization. • Regularly assess workplace hazards. • Take proactive action to reduce risks. • Update the risk register. Section C: Presentation is attached

BSBLDR602 Assessment Task Done

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