2-BSBLDR522 Student 522Assessment Booklet V1 (Final)

STUDENT ASSESSMENT BOOKLET BSBLDR 522 M A N A G E P E O P L E P E R F O R M A N C E Student Name: Student ID:

© 2021 Eduworks Resources Eduworks Resources is a division of RTO Advice Group Pty Ltd. INTELLECTUAL PROPERTY RIGHTS NOTICE These resources are sold under licence to Registered Training Organisations and other education providers for use within their organisations and their students. Only licensed RTOs or their students are permitted to use these resources, any parts of them, or any derivative works made from them. Unauthorised use of these resources is illegal under Australian Copyright law and any individuals or organisations found to be using these resources outside of a valid licence will be prosecuted to the full extent permitted by law. To find out the status of your licence, please contact us at info@eduworks.com.au Cover images sourced from Unsplash at unsplash.com and used under the Unsplash License. The copyright of any adaptations and/or modifications to this document and any associated documents remains with Eduworks Resources. For changed or edited documents, the following attribution must be made on this page underneath the Eduworks Logo: ‘This is a modified document based on resources owned by Eduworks Resources.’ The copyright notice on the bottom of each page cannot be removed. IT IS ILLEGAL TO REMOVE THIS PAGE. This is a modified document based on resources owned by Eduworks Resources

Table of Contents BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 4 Assessment Overview ....................................................................................................................................... 5 Assessment Task Summary ........................................................................................................................ 5 Assessment Documents .................................................................................................................................... 5 Required Additional Documents ................................................................................................................... 5 Assessment Task Cover Sheet .................................................................................................................... 6 The Assessment Process and Your Rights ....................................................................................................... 6 Submitting your Assessment Tasks ............................................................................................................. 6 Assessment Attempts and Resubmissions .................................................................................................. 6 Assessment Outcomes ................................................................................................................................ 6 Plagiarism, Cheating and Collusion ............................................................................................................. 7 Assessment Appeals ................................................................................................................................... 7 Reasonable Adjustment ............................................................................................................................... 7 Information About Assessment ......................................................................................................................... 7 Dimensions of Competency .......................................................................................................................... 8 Principles of Assessment and Rules of Evidence ........................................................................................ 8 Principles of Assessment .............................................................................................................................. 8 Rules of Evidence ........................................................................................................................................ 9 Glossary of Instructional Task Words .......................................................................................................... 9 Assessment Plan ............................................................................................................................................ 10 Assessment Task Cover Sheet – Assessment Task 1 .................................................................................... 11 Assessment Task 1: Written Questions .......................................................................................................... 13 Assessment Task Cover Sheet – Assessment Task 2 .................................................................................... 25 Assessment Task 2: Performance Management and Review Processes ....................................................... 27 Part A: Review Performance Management Policies and Procedures ................................................... 28 Part B: Train Managers in the Performance Management and Review Processes .............................. 30 Assessment Task Cover Sheet – Assessment Task 3 .................................................................................... 32 Assessment Task 3: Manage Team Performance .......................................................................................... 34 Part A: Develop a Team work Plan ....................................................................................................... 36 Part B: Assess Team Performance and Provide Feedback ................................................................... 40 Assessment Task Cover Sheet – Assessment Task 4 .................................................................................... 42 Assessment Task 4: Manage Individual Performance .................................................................................... 44 Part A: Develop a Performance Agreement (Tina Yates) ..................................................................... 46 Part B: Provide Informal Feedback (Tina Yates) ................................................................................... 48 Part C: Conduct a Mid-Year Performance Review (Tina Yates) ............................................................ 49 Part D: Monitor an Underperforming Individual (Al Jones) .................................................................... 50 Part E: Manage Follow-Up (Al Jones) ................................................................................................... 51

Assessment Overview BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 5 Assessment Documents This Student Assessment Booklet includes all your assessment tasks for BSBLDR522 Manage people performance. Assessment Task Summary This unit requires you to complete four assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit. Assessment Task Assessment Method Task Summary Assessment Task 1: Written Questions Written questions Students must answer 17 written questions in an open-book written assessment. Assessment Task 2: Performance Management and Review Processes Project and presentation This task consists of two parts:  Part A: Review Performance Management Policies and Procedures  Part B: Train Managers in the Performance Management and Review Processes Assessment Task 3: Manage Team Performance Project and role-play This task consists of two parts:  Part A: Develop a Team Work Plan  Part B: Assess Team Performance and Provide Feedback Assessment Task 4: Manage Individual Performance Project and role-play This task consists of five parts:  Part A: Develop a Performance Agreement (Tina Yates)  Part B: Provide Informal Feedback (Tina Yates)  Part C: Conduct a Mid-Year Performance Review (Tina Yates)  Part D: Monitor Underperforming Individuals (Al Jones)  Part E: Manage Follow-Up (Al Jones) Required Additional Documents The following additional documents support this Student Assessment Booklet and form part of the assessment tool for this unit. You will require them to complete the assessments for this unit.  CBSA Organisational Policies and Procedures  CBSA Staff Management Policy and Procedure  CBSA Risk Management Register

Information About Assessment BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 7 Plagiarism, Cheating and Collusion Plagiarism, cheating and collusion on assessments is not acceptable. Any incidence of this is considered academic misconduct. The definitions of each of these are below.  Cheating – seeking to obtain an unfair advantage in the assessment of any piece of work.  Plagiarism – to take and use the ideas and/or expressions and/or wording of another person or organisation and passing them off as your own by failing to give appropriate acknowledgement. This includes material from any sources such as staff, students, texts, resources and the internet, whether published or unpublished.  Collusion – unauthorised collaboration between students. Where your assessor believes there has been an incident of academic misconduct involving plagiarism, cheating, and/or collusion, this will be addressed in line with the RTO’s policies and procedures which may ultimately lead to your withdrawal or you needing to complete the whole unit again. Assessment Appeals If you don’t agree with an assessment decision made, you have the right to appeal it. You may need to lodge your request for an appeal within a certain amount of time from the original decision being made. You will need to make your appeal in writing and follow your RTO’s process for appeals. Refer to your Student Handbook for more information about our appeals process. Reasonable Adjustment A legislative and regulatory framework underpins and supports the delivery of vocational education and training across Australia. Under this framework, providers of vocational education and training must take steps to ensure that students with recognised disabilities have the same learning opportunities and same opportunities to perform and complete assessments as students without disabilities. Sometimes reasonable adjustments are made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of a student with a disability. An adjustment is reasonable if it can accommodate the student’s particular needs while also taking into account factors such as:  The views of the student  The potential effect of the adjustment on the student and others  The costs and benefits of making the adjustment RTOs are obliged by law to provide reasonable adjustments where required to ensure maximum participation of students with a disability. Making reasonable adjustments requires the RTO to balance the need for change with the expense or effort involved in making this change. If an adjustment requires a disproportionately high expenditure or disruption it is not likely to be reasonable. [1] Please discuss with your assessor if you believe a reasonable adjustment to an assessment task, method or process needs to be made on the basis of disability. [1] Source: Innovation & Business Skills Australia. (2015). BSB business services training package: implementation guide . Retrieved from https://vetnet.gov.au/Public%20Documents/BSBv1.2%20Business%20Services%20Implementation%20Guide.pdf .

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 8 Dimensions of Competency To be competent, you must show your ability to perform effectively in a broad capacity. The dimensions of competency ensure the person being assessed has the skills to perform competently in a variety of different circumstances. To be competent, you must demonstrate the following:  Task Skills: The skills needed to perform a task at an acceptable level. They include knowledge and practical skills, and these are usually described in the performance criteria.  Task Management Skills: These are skills in organising and coordinating, which are needed to be able to work competently while managing a number of tasks or activities within a job.  Contingency Skills : The skills needed to respond and react appropriately to unexpected problems, changes in routine and breakdowns while also performing competently.  Job Role/Environment Skills: The skills needed to perform as expected in a particular job, position, location and with others. These skills may be described in the range of variables and underpinning skills and knowledge. Principles of Assessment and Rules of Evidence Assessment must be conducted in accordance with the rules of evidence and principles of assessment (definitions from the Users’ Guide: Standards for Registered Training Organisations (RTOs) 2015 ). The following are the definitions of the Principles of Assessment and Rules of Evidence. Principles of Assessment  Validity: ‘An assessment decision of the RTO is justified, based on the evidence of performance of the individual learner.’ Validity requires:  Assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance  Assessment of knowledge and skills is integrated with their practical application  Assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations; and  Judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.  Reliability: ‘Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.’  Flexibility: ‘Assessment is flexible to the individual learner by:  Reflecting the learner’s needs  Assessing competencies held by the learner no matter how or where they have been acquired  Drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.’  Fairness: ‘The individual learner’s needs are considered in the assessment process. ‘Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 10 Assessment Plan The following outlines the assessment requirements for this unit/ You are required to complete all assessment requirements outlined below to achieve competency for this unit. Your assessor will provide you with the due dates for each assessment task. Write them in the table below. Assessment Tasks Due Date 1. Assessment Task 1 – Written Questions 2. Assessment Task 2 – Performance Management and Review Processes 3. Assessment Task 3 – Manage Team Performance 4. Assessment Task 4 – Manage Individual Performance A GREEMENT BY THE STUDENT Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments. Have you read and understood what is required of you in terms of assessment?  Yes  No Have you read and understood the RTO’s policies and procedures related to reassessment?  Yes  No Do you understand the requirements of this assessment?  Yes  No Do you agree to the way in which you are being assessed?  Yes  No Do you have any special needs or considerations that must be made in preparation for this assessment? If yes, what are they?  Yes  No Do you understand your rights to appeal the decisions regarding assessment?  Yes  No Student Name: Student Signature: Date: _ Assessor Name: Assessor Signature: Date: _

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 11 Assessment Task Cover Sheet – Assessment Task 1 Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Name: Date of submission: Unit: BSBLDR522 Manage people performance No. of pages in submission: Assessor to complete Assessment Task Number and Title Satisfactory/ Not satisfactory Date Is this a reassessment? Y/N Assessment Task 1: Written Questions STUDENT DECLARATION I declare that these tasks are my own work.  None of this work has been completed by any other person.  I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of the RTO’s policies, disciplinary action may be taken against me. Student Signature: Date:

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 13 Assessment Task 1: Written Questions T ASK SUMMARY  This is an open-book written assessment.  There are 17 questions. Some questions have sub-parts.  You must answer all questions and their parts correctly to achieve a Satisfactory outcome for this task. R ESOURCES AND EQUIPMENT REQUIRED  Access to your learning materials  Access to a computer, printer and the internet  Access to Microsoft Word (or a similar program) W HERE AND WHEN THIS TASK WILL BE COMPLETED  You will complete this task in your own time, or you may be provided with time to complete it in class (where applicable).  You will be advised of the due date for this task. W HAT HAPPENS IF YOU GET SOMETHING WRONG If your assessor marks any of your answers as incorrect or insufficient, they will make arrangements with you for resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that you answered incorrectly. Your assessor will give you a due date by which this must be done. T ASK INSTRUCTIONS  This is an open-book written assessment – you may refer to your learning materials and appropriate government websites  You must answer all questions and their parts correctly to achieve a Satisfactory outcome for this task.  Refer to the Glossary of Instructional Task Words for descriptions of instructional words that will guide you in the level of response required in each question.

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 14 Q UESTION 1 Discuss how legislation and regulatory requirements may impact on organisational requirements for managing performance and review. Q UESTION 2 Explain the role the Fair Work Act 2009 plays in performance management and review.

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 16  The Racial Discrimination Act 1975  The Sex Discrimination Act 1984  The Disability Discrimination Act 1992  The Fair Work Act 2009 Q UESTION 5 Explain the purpose of the National Employment Standards and the ten minimum entitlements.

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 17 Q UESTION 6 Explain why managers need to know what awards and agreements apply in their workplace.

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 19 Q UESTION 8 In a company following good practice, list at least two human resources support services might be made available to: a) Staff b) Management Q UESTION 9 Explain the purpose and process of performance management.

BSB50420 | BSBLDR522 – Manage People Performance Student Assessment Booklet | Version 1.1 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2023 Page 20 Q UESTION 10 Explain two types of performance management systems that can be used at work. Q UESTION 11 Under the Fair Work Act, what is the minimum notice that must be given to an employee who has worked for the company for less than a year when terminating their employment?