Assessment1

Part A 1. In terms of daily administration of work teams, transactional leadership entails taking a more passive position. The transformative leader is more proactive, and he or she is more visible in the day-to-day operations of employees. The transactional leader does not have to do without the aforementioned, but values the outcomes obtained above all, regardless of the experts' work methodology. Transformational leadership aims to alter the way employees perform their jobs by adapting to the company's values and requirements. Transactional leadership appeals to the individual's interests. The general interest of the workers or the organization is frequently exalted by the transformative leader. 2. One of the positive impacts is that you can positively influence your colleagues, managing to improve the team's work environment. Another positive impact is that it allows trust to be generated in the work team and increases cooperation between them, allowing to improve productivity and efficiency. As for the negative impacts, these can vary depending on the type of behavior that the person has, for example, if their behavior is petty, racist and in general it is a very bad attitude, it will generate a negative environment, affecting the performance of some and lowering the motivation. On the other hand, a person who does not collaborate and who only causes others to work harder due to their attitude or lack of commitment to work, can cause some to carry more stress, affecting teamwork. 3. a. Behavior above the line means being open, as well as being curious and willing to learn, it basically refers to all situations that require the person to

improve or allow him to improve and change his perspective on things a little. b. Use active methodologies, introducing curiosity as part of the process. Promote participation and cooperation, make them part of business processes and give them the floor, protagonism and leadership. It is also important to practice active listening and questioning, for this you should promote leaving the comfort zone and not fear mistakes, that is why it is essential to establish a leadership role and be the example to follow by putting everything into practice everything described. c. Increases motivation, productivity and effectiveness in teamwork. It also helps improve communication between individuals and improve cooperation between them. In addition, it promotes creativity and the development of new skills. 4. Reduces the time it takes to get products to market. Transparency is emphasized in the making choices processes. By offering a process for example path for choice making, it improves efficiency. New members of the team are taught to handle quick choices. Part B 1. Members Goal Sam Sell at least 13,000 laptops by December 31, 2022. Joey Sell a minimum of 7,000 laptops by December 31, 2022. 2. From: nicolasromero@dell.com.au To: Joey@dell.com.au Date: 8/May/2022 Subject: Goal

sales techniques and persuasion customer service skills staff Achieve half of the sales in the first six months 30/06/202 2 Manage to sell half of the laptops during the first six months Joey Phone Internet N/A Stress SAM’S WORK PLAN Team Objective: Sell at least 13,000 laptops by December 31, 2022. Work processes Date Expected outcome Responsibilit y Resource s Cost s Risks 70 sales calls every day 31/08/202 2 Make 70 sales calls a day Sam Phone Internet N/A Poor quality customer service Negotiatio n with 3 companys to supply computers 13/07/202 2 Get 3 big sales with companys to supply them with computers Sam Transport $ 250 $ 2,500 Waste of time Achieve half of the sales in the first six months 30/06/202 2 Manage to sell half of the laptops during the first six months Sam Phone Internet N/A Stress 4. From: nicolasromero@dell.com.au To: sam@dell.com.au , joey@dell.com.au Date: 5/May/2022 Subject: Work plan

Hi Guys! I am sending you this email to inform you that the work plan is ready and I have attached it to this email with all the necessary specifications. I look forward to working with you in this process to achieve the goals and targets set forth in the plan. I remind you and advise you to incorporate innovation and productivity measures, this in order to allow you to measure your results more easily and make a self-assessment of the performance you are having, so, in case you are not achieving the expected results, we can make adjustments to the plan that will allow us to achieve the objectives. I hope we can work as a team, cooperate and support each other. Any questions you have, don't hesitate to contact me. Best Regards, Nicolas Romero Sales Manager REFERENCES https://www.sunderlandcoaching.com/blog/above-the-line- leadership-explained#:~:text=Above%20the%20line%20behavior %20means,with%20this%20perspective%20in%20mind. https://www.tcgen.com/blog/escalation-process/ https://www.floridatechonline.com/blog/psychology/the-difference- between-transactional-and-transformational- leadership/#:~:text=Transactional%20Leadership,coordination%2C %20communication%2C%20and%20cooperation.