Recruitment Report Template

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Kiriri Women’s University of Science and Technology *

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Management

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Nov 24, 2024

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docx

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Uploaded by MasterScience12347

Recruitment Report Template – Blue Healer Spa Recruitment needs The recruitment needs for the Blue Healer SPA in order to fulfil the expectation and to satisfy the expected clients increase for the next 6 months are:  Full time receptionist  Casual waiter. Skills profiles Full time receptionist Administration – while some on-the-job training will be provided, receptionists need a level of comfort in computer, bookkeeping, phone, and other administrative skills Math skills – calculating guest charges and settling room payments as well as processing invoices and completing payment transactions require basic math skills from receptionists Attention to detail – in order to maintain a functioning front desk, receptions are highly organized and detail-oriented Multitasking – hotel receptionists often juggle many requests at a time and are good at prioritizing tasks without missing a bit. Customer service – as the first in line to respond to guest complaints and special requests, hotel receptionists excel at dealing with people in a professional, calm manner. They are natural listeners who understand the importance of verbal and non-verbal communication Casual waiter Multitasking – waiter often juggle many requests at a time and are good at prioritizing tasks without missing a beat Customer service – as the first in line to respond to guest complaints and special requests, waiter excel at dealing with people in a professional, calm manner. Selection criteria Full time receptionist  Effective communication  Customer service skills  Organizational skill SITXHRM010 Recruit, select and induct staf 1

 Multitasking skill  Complaint handling  Professionalism Casual waiter  Experience waiting tables and knowledge of Front of House operations  Able to communicate effectively with wait staff  Ability to carry 3 plates or 3 coffees at one time  Ability to carry and use a service tray effectively  Excellent interpersonal and communication skills, including managing customer expectations and staff interactions  Demonstrated commitment to quality customer service  Ability to multitask  Knowledge of all food and beverage products available within the Café  Ability to assist with the preparation of all beverage and sweet items  Able to answer phones in a professional manner  Experience using a POS system to place orders Legislation EEO Legislation WHS Act 2011 Anti-discrimination Act Privacy Act Costs Full time receptionist Advertisement cost $1,000 Position $45,000 per annum Casual waiter Advertisement cost $1,000 Position $18 per hour (public holiday, Sunday, night shifts paid accordingly with legislation pay rates) Approvals Approval for the cost of the new positions: To get approval for the cost of new position a budget need to be provided by Financial manager, the HR department need to be within the budget when hiring and based on the candidate skill the SITXHRM010 Recruit, select and induct staf 2

HR manager need to prepare a cost report to be sent to Financial manager and CEO to get approval before hiring. Approval for the recruitment of the new personnel: If there is the need of new hiring management of any department need to send a request to HR department, financial department and CEO to get approval and proceed with hiring process. When the first approval has been given a second approval need to be requested before hiring, management need to approve the person selected for the position. Selection process Procedures Recruitment, selection and appointment. The following procedures will be followed for recruitment. Prior to the recruitment process commencing, HR develops a position description or accesses an existing position description. Ensure that all information in the position description is accurate and identifies the key responsibilities, key selection criteria and desirable skills and attributes. HR will advertise the position using the organisation’s preferred medium(s) and advertisement templates. Advertisements will clearly specify the purpose of the role, key selection criteria, mandatory qualifications and a contact name and number, Following the receipt of applications, HR and the responsible manager will develop a shortlist of applicants based on the applications provided and their suitability to the role. Ensure that all shortlisted applicants have the mandatory qualifications required of the position or the ability to obtain them. Interview of shortlisted candidates will be completed with HR and the responsible manager. Standard questions will be used and accurate notes will be taken. Following the interview, HR and the responsible manager will agree on the selected applicant and referee checks will occur using the Reference Check form. Letter of offer is developed using standard letter template and sent out to successful candidate/s Rejection letter is developed using standard letter template and sent to unsuccessful candidates. SITXHRM010 Recruit, select and induct staf 3

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