CHC43015 Certificate IV in Ageing Support Portfolio Booklet
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Australian Institute of Management *
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Course
CHCAGE005
Subject
Law
Date
Feb 20, 2024
Type
docx
Pages
78
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Student ID:
Student Name:
Australian Ideal College Pty Ltd
Work Placement Portfolio Document for
CHC43015 Certificate IV in Ageing
Support
CHCAGE001 Facilitate the empowerment of older people
CHCAGE003 Coordinate services for older people
CHCAGE004 Implement interventions with older people at risk
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCCCS023 Support independence and well being
CHCCCS025 Support relationships with carers and families
CHCDIV001 Work with diverse people
CHCAGE002 Implement falls prevention strategies
Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Work placement information Work placement provides you with an opportunity to learn and be assessed in a hands-on real-life industry environment. Learning in the classroom is important, and you will engage in lots of classroom discussion, practice and be involved in demonstrations and simulation assessment before
you are ready for your work placement – but gaining practical experience during your work placement hours provides you with the opportunity to put your new-found knowledge into practice and provides you with an appropriate environment to be assessed. It also provides you with opportunities to observe qualified and experienced community services workers and allows you to learn while under the close supervision and guidance of a workplace supervisor and mentor. During your work placement you will be satisfying the assessment requirement for the following units:
CHCAGE001 Facilitate the empowerment of older people
CHCAGE003 Coordinate services for older people
CHCAGE004 Implement interventions with older people at risk
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCCCS023 Support independence and well being
CHCCCS025 Support relationships with carers and families
CHCDIV001 Work with diverse people
CHCAGE002 Implement falls prevention strategies
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Gaining Competency Purpose Your work placement is part of the assessment to assess your skill and knowledge you have gained during your work placement including successfully performing required operational tasks and completing end of shift duties in a range of situations. Assessment Your assessor will observe you performing your tasks satisfactorily at your workplace including your uniform and grooming, you following WHS procedures, your time management, your problem-solving
skill and working under pressure. Your assessor will also collect feedback from your workplace supervisor as part of the evidence gathering process. Your assessor will record the work place visit and any findings in your logbook. You need to submit the completed workplace logbook within 7 working days after completing the minimum 120 hours
to your assessor. Your assessor will: •
Use your performance at your workplace •
Use the marking guide mapped with the unit’s performance elements and performance criteria •
Ask you to provide additional details if needed •
Answer and guide you through the assessment process •
Record your performance You will receive a “
Competent
” or “
Not Yet Competent
” outcome depending on the satisfactory completion of assessment tasks. Page 3
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
1. CHCAGE001 Facilitate the empowerment of older people
There are two sections to this portfolio document:
Section 1 – About the older person
Section 2 – Activities
Section 1: About the older Client In Section 1 you will provide detailed information about the Client you worked with and your role.
Client
Name of work placement:
Name of supervisor: Client 1 identifier:
Age:
Write a summary of this Client with details such as age and background (it must be an older Client). What types of support services does this Client receive? What is your role in providing support to this Client and what are your limitations?
Section 2: Activities
In this section, you will describe the activities which you used to respond to the goals and aspirations
of an older Client and how you provided support services. Describe each activity and what you did in
detail.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client
Activities
What happened? Provide detailed information.
Which services have you delivered to the Client?
How have you recognised and respected the older Client’s social, cultural and spiritual needs?
How did you encourage a shared approach to health and ageing to empower the Client to take responsibility
for health outcomes? How did you maintain confidentiality and consider privacy during your interactions with this Client?
What are social and physical enablers that assist this Client to have better health outcomes and quality of life?
What are the social and physical disablers that impact on their quality of life and healthy ageing outcomes?
Which services and supports did you discuss together and what changes / adjustments would they like? Did you assist them to access other support services, how did you do this?
How did you ensure the Client’s rights were always upheld?
How did you make sure the Client is aware of how to make a complaint if they want to and their right to do so?
How did you prepare to work with this Client and how did you ensure you understood the policies and procedures of your work placement?
How did you avoid imposing your own values and opinions on this Client?
Explain how you used a Client-centred approach and built trust when carrying out activities with the Client. What strategies did you use to maximise opportunities for participation in healthy ageing lifestyle practices?
Which mobility aids or assistive devices did you use with the Client to encourage independence and Page 5
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client
Activities
What happened? Provide detailed information.
individual strength?
Which situations of risk did you discuss with the Client?
How did you practice duty of care and dignity or risk?
Page 6
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
2. CHCAGE003 coordinate services for older people
There are two sections to this portfolio document:
Section 1 – Student evidence
Section 2 – Critical reflections
Section 1: Student evidence
Client 1
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Write a summary of this person with details such as age and background.
What are the support needs including level and type of support of this person?
Note:
This assessment is about coordinating services for older people. Although as a student, you are not able to coordinate the complex aspects of their service delivery, you will find multiple opportunities while in your work placement to coordinate smaller scale services. This will help demonstrate your understanding and knowledge of your organisation’s case management principles and practices and demonstrate your competency in coordinating these. For example, coordinating services can be as simple as arranging equipment to be borrowed from the onsite leisure centre for the person to use safely in their room e.g. light weights or a stretch band, or it may be something like assisting and coordinating the use of a free technology or application on their phone or iPad to help them do an online activity or access a service for their enjoyment.
Client 1
What happened? Provide detailed information.
What are the needs of this person?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 1
What happened? Provide detailed information.
What are their goals and their preferences?
How can these needs, goals and preferences be balanced so that the needs are prioritised but a person-
centred approach is still being maintained?
How did you coordinate services and support activities to meet these needs and goals? Outline the discussion you had with the older person and other support team members at your work placement. How did you assist the older person to access and negotiate what they need for this activity/service?
How did you support the person to access a community support agency or service provider to help meet their goals?
Did you identify any instances where a service or support worker is no longer able to provide for that person’s needs? If so, detail this here and explain how you minimised disruption to this person’s routine. If not, your assessor will cover this in a simulated scenario on their workplace visit. Identify at least one support issue (this may be the service issue above or a different support issue) and outline how this affects the carer/s and the families.
How did you refer this and to who?
How did you show support for this person’s family and/or carer?
Client 2
Name of work placement:
Name of supervisor: Page 8
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
First name (only) of client/person:
Age:
Write a summary of this person with details such as age and background.
What are the support needs including level and type of support of this person?
Note:
This assessment is about coordinating services for older people. Although as a student, you are not able to coordinate the complex aspects of their service delivery, you will find multiple opportunities while in your work placement to coordinate smaller scale services. This will help demonstrate your understanding and knowledge of your organisation’s case management principles and practices and demonstrate your competency in coordinating these. For example, coordinating services can be as simple as arranging equipment to be borrowed from the onsite leisure centre for the person to use safely in their room e.g. light weights or a stretch band, or it may be something like assisting and coordinating the use of a free technology or application on their phone or iPad to help them do an online activity or access a service for their enjoyment.
Client 2
What happened? Provide detailed information.
What are the needs of this person?
What are their goals and their preferences?
How can these needs, goals and preferences be balanced so that the needs are prioritised but a person-
centred approach is still being maintained?
How did you coordinate services and support activities to meet these needs and goals? Outline the discussion you had with the older person and other support team members at your work placement. Page 9
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 2
What happened? Provide detailed information.
How did you assist the older person to access and negotiate what they need for this activity/service?
How did you support the person to access a community support agency or service provider to help meet their goals?
Did you identify any instances where a service or support worker is no longer able to provide for that person’s needs? If so, detail this here and explain how you minimised disruption to this person’s routine. If not, your assessor will cover this in a simulated scenario on their workplace visit. Identify at least one support issue (this may be the service issue above or a different support issue) and outline how this affects the carer/s and the families.
How did you refer this and to who?
How did you show support for this person’s family and/or carer?
Client 3
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Write a summary of this person with details such as age and background.
What are the support needs including level and type of support of this person?
Note:
Page 10
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
This assessment is about coordinating services for older people. Although as a student, you are not able to coordinate the complex aspects of their service delivery, you will find multiple opportunities while in your work placement to coordinate smaller scale services. This will help demonstrate your understanding and knowledge of your organisation’s case management principles and practices and demonstrate your competency in coordinating these. For example, coordinating services can be as simple as arranging equipment to be borrowed from the onsite leisure centre for the person to use safely in their room e.g. light weights or a stretch band, or it may be something like assisting and coordinating the use of a free technology or application on their phone or iPad to help them do an online activity or access a service for their enjoyment.
Client 3
What happened? Provide detailed information.
What are the needs of this person?
What are their goals and their preferences?
How can these needs, goals and preferences be balanced so that the needs are prioritised but a person-
centred approach is still being maintained?
How did you coordinate services and support activities to meet these needs and goals? Outline the discussion you had with the older person and other support team members at your work placement. How did you assist the older person to access and negotiate what they need for this activity/service?
How did you support the person to access a community support agency or service provider to help meet their goals?
Did you identify any instances where a service or support worker is no longer able to provide for that person’s needs? If so, detail this here and explain how you minimised disruption to this person’s routine. If not, Page 11
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 3
What happened? Provide detailed information.
your assessor will cover this in a simulated scenario on their workplace visit. Identify at least one support issue (this may be the service issue above or a different support issue) and outline how this affects the carer/s and the families.
How did you refer this and to who?
How did you show support for this person’s family and/or carer?
Client 3
What happened? Provide detailed information.
How did you go about outlining and clarifying the roles and responsibilities in and, their understanding of the client’s individual care plan?
What feedback about the effectiveness of the person’s plan and services did you obtain from service providers?
Outline any feedback you received.
How did you report this and who did you report this to?
What feedback did you receive from the older person (or
their carer, advocate, family member) that you reported to the supervising health professional? How did you get this and who did you report it to?
Section 2: Critical reflections
Critical reflection
In this section you will write some self-refections once you have finished working with the three older people.
What do you feel you did particularly well when supporting the individuals?
Page 12
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
What improvements will you make next time you complete a similar task or activity?
Which policies and procedures did you follow when coordinating services for older people? How did you ensure that the privacy and rights of the older people were respected? How can the things you learned during this task inform your future practice as an aged care support worker? Page 13
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
3. CHCAGE004 Implement interventions with
older people at risk
There are three sections to this portfolio document:
Section 1 – About the older person
Section 2 – Activities
Section 3 – Monitoring evidence
Section 1: About the older person In Section 1 you will provide detailed information about the person you worked with and your role.
Client 1 Name of work placement: Name of supervisor: Client identifier:
Age:
Write a summary of this Client with details such as age and background (it must be an older Client). What types of support services does this Client receive?
What is your role in providing support to this Client and what are your limitations?
Client 2 Name of work placement: Name of supervisor: Client identifier:
Age:
Write a summary of this Client with details such as age and background (it must be an older Client). Page 14
of 78
Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
What types of support services does this Client receive?
What is your role in providing support to this person and what are your limitations?
Section 2: Activities
In this section, you will describe the activities which you used to prepare for and complete the risk assessment with the older person. Describe each activity and what you did in detail.
Client 1
Activities
What happened? Provide detailed information.
How did you confirm the risk assessment requirements for this person and with whom did you confirm them with?
How did you prepare to work with this person and how did you ensure you understood the policies and procedures of your work placement?
How did you seek permission to work with this client and ensure their
cooperation?
How did you encourage participation
of this older person and their carer in
this risk assessment process?
Outline the risk assessment process and the explanation of how the results will be provided to them as you discussed it with this person.
How did you provide this person and
their carer with the necessary information about the risk assessment process including your role, responsibilities and accountability?
Page 15
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
How did you maintain confidentiality and consider privacy during your interactions with this person?
Explain how you used a person-
centred approach and built trust when carrying out activities with the person. Which situations of risk did you discuss with the person?
What tools and methodologies were used for this risk assessment?
Which lifestyle factors may contribute to increased risk of this person?
How did you ensure minimal discomfort to the older person during
the risk assessment?
How did the person’s carer support the risk assessment process?
How did you practice duty of care and dignity of risk?
What were the main risks identified and how were these discussed with the person and their carer?
What issues / needs / concerns did you identify that were outside the scope of your practice and how did you refer this and to whom?
Client 2
Activities
What happened? Provide detailed information.
How did you confirm the risk assessment requirements for this person and with whom did you Page 16
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
confirm them with?
How did you prepare to work with this person and how did you ensure you understood the policies and procedures of your work placement?
How did you seek permission to work with this client and ensure their
cooperation?
How did you encourage participation
of this older person and their carer in
this risk assessment process?
Outline the risk assessment process and the explanation of how the results will be provided to them as you discussed it with this person.
How did you provide this person and
their carer with the necessary information about the risk assessment process including your role, responsibilities and accountability?
How did you maintain confidentiality and consider privacy during your interactions with this person?
Explain how you used a person-
centred approach and built trust when carrying out activities with the person. Which situations of risk did you discuss with the person?
What tools and methodologies were used for this risk assessment?
Which lifestyle factors may contribute to increased risk of this person?
How did you ensure minimal discomfort to the older person during
Page 17
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
the risk assessment?
How did the person’s carer support the risk assessment process?
How did you practice duty of care and dignity of risk?
What were the main risks identified and how were these discussed with the person and their carer?
What issues / needs / concerns did you identify that were outside the scope of your practice and how did you refer this and to whom?
Section 3: Monitoring evidence
In this section, you will describe the activities which you used to implement identified strategies and monitor the risk minimisation strategies that have been documented. Describe each activity and what you did in detail.
Client 1
Activities
What happened? Provide detailed information.
What risk minimisation strategies were implemented and how were you involved in the implementation and monitoring?
How were the strategies explained to the person and their carer and how did
this encourage a shared contribution and responsibility towards implementation?
Which strategy had a positive result? Provide details and outcomes.
Which strategy did not work, or did not work as well as expected? What were the indicators of increased risk and how was this re-assessed with more Page 18
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Activities
What happened? Provide detailed information.
appropriate strategies identified?
How did you work with the older person and their carer to assess the outcomes of the risk minimisation strategies and how was this discussed with them, their carer, your supervisor and other relevant health professionals
as relevant?
How were strategies identified consistent with the older person’s safety needs, priorities and specific requirements?
Client 2
Activities
What happened? Provide detailed information.
What risk minimisation strategies were implemented and how were you involved in the implementation and monitoring?
How were the strategies explained to the person and their carer and how did
this encourage a shared contribution and responsibility towards implementation?
Which strategy had a positive result? Provide details and outcomes.
Which strategy did not work, or did not work as well as expected? What were the indicators of increased risk and how was this re-assessed with more appropriate strategies identified?
How did you work with the older person and their carer to assess the outcomes of the risk minimisation Page 19
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Activities
What happened? Provide detailed information.
strategies and how was this discussed with them, their carer, your supervisor and other relevant health professionals
as relevant?
How were strategies identified consistent with the older person’s safety needs, priorities and specific requirements?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
4. CHCAGE005 Provide support to people living with dementia
There are five sections to this portfolio document:
Section 1 – Preparation
Section 2 – Communication
Section 3 – Activities
Section 4 - Behaviours of concern
Section 5 – Personal reflection and self-care.
Section 1: Preparation
In this section, you will describe the steps that you undertook in preparation to work with each person. Client 1
Name of work placement:
Name of supervisor: Client 1 identifier
Age:
Write a summary of this person with details such as age, background, type of dementia. Describe this person’s experience of dementia.
Describe the process that you undertook to obtain this person’s informed consent to participate in your assessment task. Describe the process that you undertook to familiarise yourself with this person’s individualised plan.
Describe the process that you undertook to familiarise yourself with this person’s specific needs and wants. How were these needs and wants reflected in the individualised plan? Include a description of the
person’s needs for a stable and familiar environment and what that looks like.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Describe the process that you used to access information about the person’s reminiscences and routines. Was this information accurately reflected in their individual plan?
Client 2
Name of work placement:
Name of supervisor: Client 2 identifier
Age:
Write a summary of this person with details such as age, background, type of dementia. Describe this person’s experience of dementia.
Describe the process that you undertook to obtain this person’s informed consent to participate in your assessment task. Describe the process that you undertook to familiarise yourself with this person’s individualised plan.
Describe the process that you undertook to familiarise yourself with this person’s specific needs and wants. How were these needs and wants reflected in the individualised plan? Include a description of the
person’s needs for a stable and familiar environment and what that looks like.
Describe the process that you used to access information about the person’s reminiscences and routines. Was this information accurately reflected in their individual plan?
Section 2: Communication
In this section, you will describe the strategies that you used to communicate with each person.
Client 1
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Describe the person-centred care approaches that you used to provide support to this client. Your answer must include at least two person-centred care approaches which you used with this person. Describe the strategies that you used to maximise engagement with this person. Your answer must include at least two specific strategies and how you applied them.
How did you use reality orientation strategies with this person to provide reassurance and gain their cooperation? Describe the specific reality orientation strategies that you used.
How did you use validation strategies to relieve distress and/or agitation for this person? Describe the
specific validation strategies which you used.
Activities:
Describe each activity and detail how it helped to maintain the person’s dignity, skills and/or health.
Client 2
Describe the person-centred care approaches that you used to provide support to this client. Your answer must include at least two person-centred care approaches which you used with this person. Describe the strategies that you used to maximise engagement with this person. Your answer must include at least two specific strategies and how you applied them.
How did you use reality orientation strategies with this person to provide reassurance and gain their cooperation? Describe the specific reality orientation strategies that you used.
How did you use validation strategies to relieve distress and/or agitation for this person? Describe the
specific validation strategies which you used.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Activities:
Describe each activity and detail how it helped to maintain the person’s dignity, skills and/or health.
Section 3: Activities
In this section, you will describe the activities which you supported each person to participate in. Describe each activity and detail how it helped to maintain the person’s dignity, skills and/or health. Person 1
Activities
What happened? Provide detailed information.
Person 2
Activities
What happened? Provide detailed information.
Section 4: Behaviours of concern
In this section, you will describe the strategies that you used to minimise the impact of behaviours of concern. You will also discuss the strategies and techniques that you used to minimise the impact of those behaviours. Page 24
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 1
Behaviour of concern
What happened? Provide detailed information about the strategies that you used to minimise the impact.
What were the potential triggers for the behaviours?
Were the behaviours needs-based? If so, what was the need? How did you address it?
What strategies did you use to minimise the likelihood of the behaviours? How did you reduce the potential impact of the behaviour/s on the Client with dementia and others?
What contribution did you make to team discussions around the support, planning and review of management of the behaviours of concern? Who did you speak to and when? What adjustments were made to the management strategies?
How did you evaluate and review strategies which were put in place to help manage the behaviours of concern? Were the reviewed strategies successful?
How did you comply with reporting and documentation requirements around behaviours of concern? What records did you keep? Who did you report behaviours of concern to?
Client 2
Behaviour of concern
What happened? Provide detailed information about the strategies that you used to minimise the impact.
What were the potential triggers for the behaviours?
Were the behaviours needs-based? If so, what was the need? How did you address it?
What strategies did you use to minimise the likelihood of the behaviours? How did you reduce the potential impact of the behaviour/s on the Client with dementia and others?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
What contribution did you make to team discussions around the support, planning and review of management of the behaviours of concern? Who did you speak to and when? What adjustments were made to the management strategies?
How did you evaluate and review strategies which were put in place to help manage the behaviours of concern? Were the reviewed strategies successful?
How did you comply with reporting and documentation requirements around behaviours of concern? What records did you keep? Who did you report behaviours of concern to?
Section 5: Personal reflection and self-care
In this section, you will reflect on your work placement and discuss the strategies that you used to monitor your own stress levels. Cliental reflection
Describe two things that you feel that you did particularly well when providing support to each Client living with dementia during your work placement.
Describe two things that you think you could do better next time. How will you apply this learning to your practice in future?
Describe two strategies that you used to monitor your own stress levels while providing support to people with dementia during your work placement.
Describe two self-care strategies that you used while working with people with dementia during your work placement.
Add any other reflections you might have about your experiences in regard to this unit.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
5.
CHCCCS011 Meet personal support needs
Read this section before working with the client so you know what you will need to complete after you have worked with them. You need to complete one for each client. Individual Plan- Client 1
Full name of person accessing support:
Service provider:
Background:
Overview:
Individual aspirations and expectations:
Individual goals
Goals
Actions to achieve goal
Progress dates
Accomplishments
Physical and mental health:
Aids, equipment and devices required:
Services required:
Beliefs, values, preferences:
Comments:
Client 1
Name of work placement:
Name of supervisor: First name (only) of client/person:
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Tick which support activities you have supported the individual with (tick all that apply):
☐
Bed bathing
☐
Dressing, undressing & grooming
☐
Eating & drinking
☐
Toileting & use of
continence aids
☐
Showering
☐
Shaving
☐
Oral hygiene
☐
Using aids, equipment & devices
Activity / question
What happened? Provide detailed information.
How did you determine what the physical needs were of this person and the processes you needed
to follow when working with them?
Which equipment and aids did you use to assist this person and how did you know which ones to select?
How did you consider the impact that your providing support to this person might have, and what did you do about it?
How did you minimise any embarrassment, disempowerment or discomfort this person might feel when performing support tasks? What personal and cultural needs did you consider?
How did you respond to those needs? How did you determine the person's level of participation in their support needs and confirm this with them and the supervisor?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Activity / question
What happened? Provide detailed information.
Outline one risk for each personal care activity you
supported this person with and the steps you took to minimise them.
Identify three safety preparations that you took to ensure the safe use of equipment, aids and appliances for the person. Provide three examples for three tasks you ticked above. Provide an example of a routine difficulty you managed during one of the above physical support tasks.
How did you consider the person’s?
Confidentiality
Privacy
Dignity?
Did you identify any changes to the person’s health? If you did what did you do?
If the answer is no, provide an example of what could have happened and what you would do in this circumstance. What changes did you suggest or make to the person’s equipment, aids or process in consultation with the person and your supervisor?
Outline the reporting requirements you followed and how the information is stored. Individual Plan- Client 2
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Full name of person accessing support:
Service provider:
Background:
Overview:
Individual aspirations and expectations:
Individual goals
Goals
Actions to achieve goal
Progress dates
Accomplishments
Physical and mental health:
Aids, equipment and devices required:
Services required:
Beliefs, values, preferences:
Comments:
Client 2
Name of work placement:
Name of supervisor: First name (only) of client/person:
Tick which support activities you have supported the individual with (tick all that apply):
☐
Bed bathing
☐
Dressing, undressing & grooming
☐
Eating & drinking
☐
Toileting & use of
continence aids
☐
Showering
☐
Shaving
☐
Oral hygiene
☐
Using aids, Page 30
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
equipment & devices
Activity / question
What happened? Provide detailed information.
How did you determine what the physical needs were of this person and the processes you needed to follow when working with them?
Which equipment and aids did you use to assist this person and how did you know which ones to select?
How did you consider the impact that your providing support to this person might have, and what did you do about it?
How did you minimise any embarrassment, disempowerment or discomfort this person might feel when performing support tasks? What personal and cultural needs did you consider?
How did you respond to those needs? How did you determine the person's level of participation in their support needs and confirm this with them and the supervisor?
Outline one risk for each personal care activity
you supported this person with and the steps you took to minimise them.
Identify three safety preparations that you took
to ensure the safe use of equipment, aids and appliances for the person. Page 31
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Activity / question
What happened? Provide detailed information.
Provide three examples for three tasks you ticked above. Provide an example of a routine difficulty you managed during one of the above physical support tasks.
How did you consider the person’s?
Confidentiality
Privacy
Dignity?
Did you identify any changes to the person’s health? If you did what did you do?
If the answer is no, provide an example of what could have happened and what you would do in this circumstance. What changes did you suggest or make to the person’s equipment, aids or process in consultation with the person and your supervisor?
Outline the reporting requirements you followed and how the information is stored. Page 32
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
6.CHCCCS023 Support independence and wellbeing
There are three sections to this portfolio document:
Section 1 – Student evidence
Section 2 – Short questions
Section 3 – Critical reflections
Section 1: Student evidence
In this section, you will describe the steps that you undertook in preparation to work with each person. Client 1
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Client 1
What happened? Provide detailed information.
Discuss the person’s:
Physical needs
Expression of identity
Sexuality
Cultural or financial issues
Emotional and psychological wellbeing of the person
Spiritual and cultural preferences
Stage of life development and strengths
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 1
What happened? Provide detailed information.
Risk and protective factors
How did you avoid imposing your own ideas on this person and allow them to express their identity, preferences and strengths when supporting activities of daily living?
What opportunities did you facilitate and promote to ensure their physical,
social, cultural and spiritual needs were taken into account?
How did you help the person to identify ways they can maintain independence, build strength and acknowledge their own self-care capacity to build self-esteem?
How did you communicate the importance of using available support and aids while still helping them to feel independent?
What information and assistance did you provide to them to help them access new support networks and resources? What were the support and resources they received?
How did the support you provide help them to self-manage their own service delivery and how did this increase their confidence and self-
esteem?
How did you support and assist the person in maintaining a safe and healthy environment?
How did you use safe and predictable routines to contribute to the person’s sense of security? What hazards did you identify when working with this person, and how did you manage and report these?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 1
What happened? Provide detailed information.
What physical condition and/or situation did you notice that affected their wellbeing and how did you manage this?
What emotional and psychological variations did you notice, and how did you manage and report this?
Were there any physical or wellbeing
issues that were beyond the scope of your role that you needed to report? How did you do this?
What healthy daily living habits did you encourage?
How did you practice duty of care and dignity or risk?
How did you help the person to make informed decisions that uphold
their rights, including their dignity of risk?
Client 2
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Client 2
What happened? Provide detailed information.
Discuss the person’s:
Physical needs
Expression of identity
Sexuality
Cultural or financial issues
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 2
What happened? Provide detailed information.
Emotional and psychological wellbeing of the person
Spiritual and cultural preferences
Stage of life development and strengths
Risk and protective factors
How did you avoid imposing your own ideas on this person and allow them to express their identity, preferences and strengths when supporting activities of daily living?
What opportunities did you facilitate and promote to ensure their physical,
social, cultural and spiritual needs were taken into account?
How did you help the person to identify ways they can maintain independence, build strength and acknowledge their own self-care capacity to build self-esteem?
How did you communicate the importance of using available support and aids while still helping them to feel independent?
What information and assistance did you provide to them to help them access new support networks and resources? What were the support and resources they received?
How did the support you provide help them to self-manage their own service delivery and how did this increase their confidence and self-
esteem?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 2
What happened? Provide detailed information.
How did you support and assist the person in maintaining a safe and healthy environment?
How did you use safe and predictable routines to contribute to the person’s sense of security? What hazards did you identify when working with this person, and how did you manage and report these?
What physical condition and/or situation did you notice that affected their wellbeing and how did you manage this?
What emotional and psychological variations did you notice, and how did you manage and report this?
Were there any physical or wellbeing
issues that were beyond the scope of your role that you needed to report? How did you do this?
What healthy daily living habits did you encourage?
How did you practice duty of care and dignity or risk?
How did you help the person to make informed decisions that uphold
their rights, including their dignity of risk?
Client 3
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 3
What happened? Provide detailed information.
Discuss the person’s:
Physical needs
Expression of identity
Sexuality
Cultural or financial issues
Emotional and psychological wellbeing of the person
Spiritual and cultural preferences
Stage of life development and strengths
Risk and protective factors
How did you avoid imposing your own ideas on this person and allow them to express their identity, preferences and strengths when supporting activities of daily living?
What opportunities did you facilitate and promote to ensure their physical,
social, cultural and spiritual needs were taken into account?
How did you help the person to identify ways they can maintain independence, build strength and acknowledge their own self-care capacity to build self-esteem?
How did you communicate the importance of using available support and aids while still helping them to feel independent?
What information and assistance did you provide to them to help them access new support networks and resources? What were the support Page 38
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 3
What happened? Provide detailed information.
and resources they received?
How did the support you provide help them to self-manage their own service delivery and how did this increase their confidence and self-
esteem?
How did you support and assist the person in maintaining a safe and healthy environment?
How did you use safe and predictable routines to contribute to the person’s sense of security? What hazards did you identify when working with this person, and how did you manage and report these?
What physical condition and/or situation did you notice that affected their wellbeing and how did you manage this?
What emotional and psychological variations did you notice, and how did you manage and report this?
Were there any physical or wellbeing
issues that were beyond the scope of your role that you needed to report? How did you do this?
What healthy daily living habits did you encourage?
How did you practice duty of care and dignity or risk?
How did you help the person to make informed decisions that uphold
their rights, including their dignity of risk?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Section 2: Short questions
Short questions
This section is to be completed after the student has worked with the three clients and they have successfully completed the observation above. As the student may not be authorised to make copies of the facility’s policies and procedures or individual care plans, use this time to view these documents along with their answers.
Questions
:
Student’s answer
Discuss the limitations of your role and a time where you had to report to the supervisor due to this. Provide a couple of examples. What are the signs that could indicate a person is experiencing a physical and/or emotional wellbeing issue?
How did you make sure you always supported your client’s dignity and privacy?
What signs can indicate cultural and financial issues?
What are the signs of abuse or neglect you have, or may encounter? Talk me through the reporting steps at your facility. Section 3: Critical refl ections
Critical reflection
This section requires you to write some self-refections once you have finished working with the three individuals.
What do you feel you did particularly well when supporting the individuals to maintain independence and promoting healthy habits?
What improvements will you make based on what you have learned throughout this unit?
Why is it important to be alert and aware to changes in a person’s physical and emotional demeanour and condition and to
report these?
How can the things you learned during this task inform your future practice as an aged care support worker? Page 40
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
7. CHCCCS025 Support relationships with carers and families
In this section, you will describe the activities you undertook to provide support to three people and their carers/family members.
Client 1
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Write a summary of this person with details such as age and background.
What types of support services does this person receive?
What is your role in providing support to this person and what are your limitations?
Client 1
What happened? Provide detailed information.
Which services have you delivered to the person?
Carers and family members play a valuable part in the care of your clients. How have you evaluated and recognised this for the person?
How did you identify the knowledge and skills of the carer that complement your role as the worker and work in a manner to recognise and support the carer’s relationship with, and knowledge about the person? How have you maintained carer and client confidentiality and
considered privacy during your interactions with both of them?
What did you do to involve the carer and family when you determined the appropriate support services and delivery options for your client?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 1
What happened? Provide detailed information.
How did you identify and respond to issues that may impact on the physical and emotional health and wellbeing of and, services required by the carer to support the care relationship with the person?
How did you provide the carer and family with information about support services available to them?
Attach evidence as appropriate. How did you assess the risks that could occur if there was a change to the care relationship and what are some of these risks? What physical and psychological harm could these changes possibly cause the carer and person?
How did you use a strengths-based approach to support the person, carer and family to establish and put in place strategies that utilise positive aspects of change and transition in the best way possible?
How did you support the carer, family and friends to make the best use of ongoing support and involvement in the person’s life?
What have been the solutions to some everyday problems the carer and person have had to work through during their care relationship? What strengths did they use to overcome one problem?
How did you help the person and carer find a solution to an unexpected issue with a strengths-based approach?
Client 2
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Write a summary of this person with details such as age and background.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
What types of support services does this person receive?
What is your role in providing support to this person and what are your limitations?
Client 2
What happened? Provide detailed information.
Which services have you delivered to the person?
Carers and family members play a valuable part in the care of your clients. How have you evaluated and recognised this for the person?
How did you identify the knowledge and skills of the carer that complement your role as the worker and work in a manner to recognise and support the carer’s relationship with, and knowledge about the person? How have you maintained carer and client confidentiality and considered privacy during your interactions with both
of them?
What did you do to involve the carer and family when you
determined the appropriate support services and delivery
options for your client?
How did you identify and respond to issues that may impact on the physical and emotional health and wellbeing of and, services required by the carer to support the care relationship with the person?
How did you provide the carer and family with information about support services available to them?
Attach evidence as appropriate. How did you assess the risks that could occur if there was a change to the care relationship and what are some
of these risks? What physical and psychological harm could these changes possibly cause the carer and person?
How did you use a strengths-based approach to support the person, carer and family to establish and put in place strategies that utilise positive aspects of change and transition in the best way possible?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 2
What happened? Provide detailed information.
How did you support the carer, family and friends to make the best use of ongoing support and involvement in
the person’s life?
What have been the solutions to some everyday problems the carer and person have had to work through
during their care relationship? What strengths did they use to overcome one problem?
How did you help the person and carer find a solution to an unexpected issue with a strengths-based approach?
Client 3
Name of work placement:
Name of supervisor: First name (only) of client/person:
Age:
Write a summary of this person with details such as age and background.
What types of support services does this person receive?
What is your role in providing support to this person and what are your limitations?
Client 3
What happened? Provide detailed information.
Which services have you delivered to the person?
Carers and family members play a valuable part in the care of your clients. How have you evaluated and recognised this for the person?
How did you identify the knowledge and skills of the carer that complement your role as the worker and work in a manner to recognise and support the carer’s Page 44
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Client 3
What happened? Provide detailed information.
relationship with, and knowledge about the person? How have you maintained carer and client confidentiality and considered privacy during your interactions with both
of them?
What did you do to involve the carer and family when you
determined the appropriate support services and delivery
options for your client?
How did you identify and respond to issues that may impact on the physical and emotional health and wellbeing of and, services required by the carer to support the care relationship with the person?
How did you provide the carer and family with information about support services available to them?
Attach evidence as appropriate. How did you assess the risks that could occur if there was a change to the care relationship and what are some
of these risks? What physical and psychological harm could these changes possibly cause the carer and person?
How did you use a strengths-based approach to support the person, carer and family to establish and put in place strategies that utilise positive aspects of change and transition in the best way possible?
How did you support the carer, family and friends to make the best use of ongoing support and involvement in
the person’s life?
What have been the solutions to some everyday problems the carer and person have had to work through
during their care relationship? What strengths did they use to overcome one problem?
How did you help the person and carer find a solution to an unexpected issue with a strengths-based approach?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
8.
CHCDIV001 Work with diverse people
There are two sections to this portfolio document:
Section 1 – Reflection
Section 2 – Recognise and respect the needs of people from diverse social and cultural backgrounds
Section 1: Reflection
Name of work placement:
Name of supervisor: Reflect on and identify your own perspectives and biases around diversity. Discuss them in your response and identify how your perspectives and biases have been formed and whether they have changed since you began your work or work placement with this employer. Describe at least one structured process that you have used to reflect on your perspectives of diversity.
Reflect on and describe how your perspectives and biases limit the way you have worked with people from diverse backgrounds and cultures. What strategies have you personally implemented to ensure that you have
worked inclusively and with understanding of the people you have worked with and supported?
What action have you already taken to improve your own self and your social awareness? Identify at least two other ways that you will use improve yourself and your social awareness.
Section 2: Recognise and respect the needs
of people from diverse social and cultural backgrounds
In this section, you will describe the strategies that you used to work and communicate with in three situations. Complete a separate report for each situation.
Situation 1
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Describe the person who you worked and communicated with. What was their social and cultural background? Describe the process that you undertook to familiarise yourself with their social and/or cultural background and their specific needs.
Describe how you developed a relationship with this person. How did you develop an understanding of their needs? Include specific verbal and non-verbal communication strategies that you used and how you demonstrated respect, understanding and inclusiveness.
How did you use work practices to make sure that the environment was safe for this person? List specific work practices. Include strategies for cultural safety.
If there was a language barrier between you and the person you worked with, explain what strategies you used to communicate efficiently. Discuss whether you sought assistance with communication and from whom. If no language barrier existed with your client, indicate as such and answer the question with a list of five strategies what you would use, and where you could seek assistance from if it were required. Your assessor may ask you related questions when they visit you in the workplace. Discuss a situation where a misunderstanding associated with a social or cultural issue occurred while you were working with this person.
Outline what the misunderstanding was and how you resolved it.
If you were not able to resolve the situation, discuss what action you took.
Discuss the impact of the situation on the person’s social or cultural identity.
If a situation or misunderstanding did not arise, indicate as such and answer the question and discuss what you would do.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Situation 2
Describe the person who you worked and communicated with. What was their social and cultural background? Describe the process that you undertook to familiarise yourself with their social and/or cultural background and their specific needs.
Describe how you developed a relationship with this person. How did you develop an understanding of their needs? Include specific verbal and non-verbal communication strategies that you used and how you demonstrated respect, understanding and inclusiveness.
How did you use work practices to make sure that the environment was safe for this person? List specific work practices. Include strategies for cultural safety.
If there was a language barrier between you and the person you worked with, explain what strategies you used to communicate efficiently. Discuss whether you sought assistance with communication and from whom. If no language barrier existed with your client, indicate as such and answer the question with a list of five strategies what you would use, and where you could seek assistance from if it were required. Your assessor may ask you related questions when they visit you in the workplace. Discuss a situation where a misunderstanding associated with a social or cultural issue occurred while you were working with this person.
Outline what the misunderstanding was and how you resolved it.
If you were not able to resolve the situation, discuss what action you took.
Discuss the impact of the situation on the person’s social or cultural identity.
If a situation or misunderstanding did not arise, indicate as such and answer the question and discuss what you would do.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Situation 3
Describe the person who you worked and communicated with. What was their social and cultural background? Describe the process that you undertook to familiarise yourself with their social and/or cultural background and their specific needs.
Describe how you developed a relationship with this person. How did you develop an understanding of their
needs? Include specific verbal and non-verbal communication strategies that you used and how you demonstrated respect, understanding and inclusiveness.
How did you use work practices to make sure that the environment was safe for this person? List specific work practices. Include strategies for cultural safety.
If there was a language barrier between you and the person you worked with, explain what strategies you used to communicate efficiently. Discuss whether you sought assistance with communication and from whom. If no language barrier existed with your client, indicate as such and answer the question with a list of five strategies what you would use, and where you could seek assistance from if it were required. Your assessor may ask you related questions when they visit you in the workplace. Discuss a situation where a misunderstanding associated with a social or cultural issue occurred while you were working with this person.
Outline what the misunderstanding was and how you resolved it.
If you were not able to resolve the situation, discuss what action you took.
Discuss the impact of the situation on the person’s social or cultural identity.
If a situation or misunderstanding did not arise, indicate as such and answer the question and discuss what you would do.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
9.
CHCAGE002 Implement falls prevention strategies
There are three sections to this portfolio document:
Section 1 – Preparation
Section 2 – Client discussion
Section 3- Monitoring evidence
Section 1: Preparation
In this section, you are required to prepare to work with an older client to implement falls prevention strategies. You will need access to the client’s completed falls risk assessment completed by qualified staff at your work placement which will have been completed using a validated risk assessment tool. Person 1
Name of work placement:
Name of supervisor: Person 1 identifier:
Age:
Write a summary of this older person with details from their profile. What are the support needs of this person according to their individual plan?
What is your role in providing support to this person?
Person 1
What happened? Provide detailed information.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
When was the last time this person had a falls risk assessment? Outline the person’s history of falling. Outline the person’s risk factors for future falls and any mobility factors.
What strategies for falls prevention does the action plan section of the risk
assessment identify?
How can you implement these strategies with the person in the scope of your role and responsibilities?
Which staff members did you discuss these strategies with and when? List details of the discussion which will be confirmed and endorsed by your supervisor. Does this person have a carer? If they
do provide details and if not, summarise any family support system they have. Person 2
Name of work placement:
Name of supervisor: Person 1 identifier:
Age:
Write a summary of this older person with details from their profile. What are the support needs of this person according to their individual plan?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
What is your role in providing support to this person?
Person 2
What happened? Provide detailed information.
When was the last time this person had a falls risk assessment? Outline the person’s history of falling. Outline the person’s risk factors for future falls and any mobility factors.
What strategies for falls prevention does the action plan section of the risk
assessment identify?
How can you implement these strategies with the person in the scope of your role and responsibilities?
Which staff members did you discuss these strategies with and when? List details of the discussion which will be confirmed and endorsed by your supervisor. Does this person have a carer? If they
do provide details and if not, summarise any family support system they have. Section 2: Client discussion
In this section, you are required to meet with this older person while being supervised by your supervisor. You need to have the client’s completed falls risk assessment tool with you during the discussion so you can discuss their risk factors and strategies with them and you need to can complete all of the points in the table below after the discussion. Make sure you take notes and that you engage with the person in a positive and respectful manner.
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Person 1
What happened? Provide detailed information.
What information did you provide to the person (and their carer) and how? How did you get the person’s permission and cooperation to complete this task with them? What are the person’s concerns about falling? Have their previous falls affected their confidence?
If they have a carer, how does this contribute to their sense of confidence and wellbeing when completing activities of daily living (ADLs)
How did you discuss the person’s lifestyle, health and mobility factors with the person and their risk level using the completed risk assessment tool?
How did you discuss risk minimisation strategies with this person and their carer (if relevant) and how did you encourage them to contribute to the discussion? How are the strategies you discussed
consistent with their safety needs, preferences and priorities?
Does the person have any other issues of concern or needs they feel that aren’t being met? How did you report the information you learned and to whom? What decisions were made at the meeting about testing and measuring
the success of the strategies?
How did you implement one of the strategies with the person in follow up
of the meeting?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
How will these strategies be monitored?
Person 2
What happened? Provide detailed information.
What information did you provide to the person (and their carer) and how? How did you get the person’s permission and cooperation to complete this task with them? What are the person’s concerns about falling? Have their previous falls affected their confidence?
If they have a carer, how does this contribute to their sense of confidence and wellbeing when completing activities of daily living (ADLs)
How did you discuss the person’s lifestyle, health and mobility factors with the person and their risk level using the completed risk assessment tool?
How did you discuss risk minimisation strategies with this person and their carer (if relevant) and how did you encourage them to contribute to the discussion? How are the strategies you discussed
consistent with their safety needs, preferences and priorities?
Does the person have any other issues of concern or needs they feel that aren’t being met? How did you report the information you learned and to whom? What decisions were made at the meeting about testing and measuring
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
the success of the strategies?
How did you implement one of the strategies with the person in follow up
of the meeting?
How will these strategies be monitored?
Section 3: Monitoring evidence
This section is to be completed after strategies have been implemented with the person to reflect on the monitoring strategies. Person 1
What happened? Provide detailed information.
How did you work with the older person, their carer and your supervisor to review and measure the
success of the strategies?
How did you share and celebrate positive results with the older person, their carer and/or family and the care team?
Did all strategies work? If some didn’t, or were not as effective as others, outline this and discuss why this was the case. Did some strategies end up increasing the risk?
What future strategies and actions have been discussed with the person and their care team and added to the person’s care plan?
What referrals have been made for the person? If none, list a referral here that you would make in the event of one of the strategies not being effective. Which policies and procedures did you use and refer to when completing
this assessment task?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Person 2
What happened? Provide detailed information.
How did you work with the older person, their carer and your supervisor to review and measure the
success of the strategies?
How did you share and celebrate positive results with the older person, their carer and/or family and the care team?
Did all strategies work? If some didn’t, or were not as effective as others, outline this and discuss why this was the case. Did some strategies end up increasing the risk?
What future strategies and actions have been discussed with the person and their care team and added to the person’s care plan?
What referrals have been made for the person? If none, list a referral here that you would make in the event of one of the strategies not being effective. Which policies and procedures did you use and refer to when completing
this assessment task?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Assessor Observation Checklists
The following checklists serve as assessors’ observation of a learner’s performance during work placement to check if all relevant assessment requirements have been met.
CHCAGE001 Facilitate the empowerment of older people
Assessor observation checklist
Your assessor will observe you responding to the goals and aspirations of at least 2 older people you are basing this assessment on.
Did the student:
Yes / No
Comments about what you observed
Employ flexible, adaptable and person-centred approaches to empower the individual?
☐
Yes ☐
No Recognise and respond appropriately to situations of risk or
potential risk?
☐
Yes ☐
No Use oral communication skills to maintain positive and respectful relationships?
☐
Yes ☐
No Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill?
☐
Yes ☐
No Recognise and respect older people’s social, cultural and spiritual differences?
☐
Yes ☐
No Maintain confidentiality and privacy of the person within organisation policy and protocols?
☐
Yes ☐
No Work with the person to identify physical and social enablers and disablers impacting on health outcomes and quality of life?
☐
Yes ☐
No Encourage the person to adopt a shared responsibility for own support as a means of achieving better health outcomes and quality of life?
☐
Yes ☐
No Identify and discuss services which empower the older person?
☐
Yes ☐
No Support the older person to express their own identity and preferences without imposing own values and attitudes?
☐
Yes ☐
No Adjust services to meet the specific needs of the older person and provide services according to the older person’s
☐
Yes ☐
No Page 57
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
preferences?
Provide services according to organisation policies, procedures and duty of care requirements?
☐
Yes ☐
No Assist the older person to understand their rights and the complaints mechanisms of the organisation?
☐
Yes ☐
No Deliver services ensuring the rights of the older person are upheld?
☐
Yes ☐
No Identify breaches of human rights and respond appropriately?
☐
Yes ☐
No Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person?
☐
Yes ☐
No Assist the person to access other support services and the complaints mechanisms as required?
☐
Yes ☐
No Encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so?
☐
Yes ☐
No Assist the older person to recognise the impact that changes associated with ageing may have on their activities
of living?
☐
Yes ☐
No Identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices?
☐
Yes ☐
No Identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment?
☐
Yes ☐
No Discuss situations of risk or potential risk associated with ageing?
☐
Yes ☐
No CHCAGE003 Coordinate services for older people
Assessor observation checklist
You are required to observe the student respond to the role play scenarios below.
Did the student:
Yes / No
Comments about what you observed
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and respond
in line with organisation guidelines?
You come into the room of one of the clients above one morning and you notice the following:
Bruising on their wrists and forearms.
Withdrawn
Avoids eye contact
Does not want to engage in conversations What is the issue here? Demonstrate the procedure you will
follow. ☐
Yes ☐
No Provide respite for carer/s?
You report for your morning shift and you notice one of the above client’s carers looks tired. They have eye bags and appear to be losing interest in self-care. They seem stressed.
How will you approach the situation and interact with the carer? What will you do? ☐
Yes ☐
No Explain to service providers the mechanism/s for providing feedback on the effectiveness of the individual care plan?
Anita is a volunteer carer and is unhappy about their client missing their Wednesday Mah-jong club meeting for three weeks in a row. The volunteer believes that that this is happening because, the client is not ready to leave the house on time. She also believes that the care team is taking too long to finish client’s morning routine. This is impacting on the client’s individual care plan as he is missing community activities and socialising with friends. The volunteer asks you how they go about reporting the issue to your manager. How will you interact with the volunteer and what will you do? ☐
Yes ☐
No Support the older person to seek advice and assistance from relevant health professionals when their goals are not being reached? You are preparing a cup of tea for Mrs. Frederick when she mentions that she is worried about sores on her toes. The sores are beginning to show signs of infection. Mrs. Fredrick
is diabetic and worried that if her sores do not get the right care, she might need to have her foot amputated. Mrs. Frederick has cancelled her plans to play indoor bowls for the next few weeks to give them time to heal. She asks you ☐
Yes ☐
No Page 59
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
not to add sugar to her tea and she will be fine but she is worried that her goal to be more active is not going happen. How will you help Mrs. Frederick to seek advice and assistance from the right health professionals so that she can minimise the impact to her health and reach her goal? During the above role play scenarios, use a manner that develops and maintains trust?
☐
Yes ☐
No CHCAGE004 Implement interventions with older people at risk
Assessor observation checklist
Did the student:
Yes / No
Comments about what you observed
Use a manner that develops and encourages support and trust?
Seek the person’s permission prior to the discussion?
Explain to the person and their carer (as relevant) the risk assessment process as well as the findings of the risk assessment tool, including risk factors and strategies to manage these risks?
Involve the person (and their carer as relevant) in an open and supportive discussion, aimed at their level of understanding, taking time to ask and answer questions and clarify any concerns or confusion?
Discuss the person’s risk factors based on medical history, measurements and findings, in collaboration with their supervisor, in a respectful manner that upholds their dignity, privacy, wishes and beliefs?
Respect the person’s individual concerns and requests?
Discuss the support the person receives from their carer and acknowledge this (if relevant)?
Decide on strategies to be implemented and how these
will be tested and measured?
Implement one of the strategies for this person in a safe and effective manner?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Report their observations informally to the supervisor at
the end of the activity or task?
Complete and maintain formal documentation and then
store in the correct location?
CHCAGE005 Provide support to people living with dementia
Assessor observation checklist
Your assessor will observe you providing support to at least one of the people you are basing this assessment on.
Did the student:
Yes / No
Comments about what you observed
Use a manner that develops and maintains trust?
☐
Yes ☐
No Apply Client-centred care approaches to all interactions with people living with dementia?
☐
Yes ☐
No Achieve informed consent from the Client or their authorised representative for participation in this assessment?
☐
Yes ☐
No Maximise engagement with the Client living with dementia?
☐
Yes ☐
No Prepare to provide support by:
interpreting the Client’s individual plan
familiarising themselves with the specific needs and wants of the Client
identifying the Client’s specific needs and wants for a stable and familiar environment?
☐
Yes ☐
No Utilise validation strategies to relieve distress and agitation?
☐
Yes ☐
No Gain cooperation and provide reassurance to the Client through the use of reality orientation techniques?
☐
Yes ☐
No Support the Client to participate in activities which help to maintain their dignity, skills and health.
☐
Yes ☐
No Ensure the Client’s safety and comfort while participating in activities?
☐
Yes ☐
No Balance the autonomy of the Client with risk taking during activities?
Provide support and guidance to family, carers and/or ☐
Yes ☐
No Page 61
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
significant others while participating in activities?
Minimise the impact of behaviours of concern?
☐
Yes ☐
No Contribute to team discussions around the support, planning and management of behaviours of concern?
☐
Yes ☐
No Evaluate and review strategies which were put in place with
support planning team to minimise the impact of behaviours
of concern?
☐
Yes ☐
No Walk you through the process for reporting signs consistent with financial, physical or emotional abuse or neglect of a Client with dementia?
☐
Yes ☐
No Report their observations informally to the supervisor at the end of the activities?
☐
Yes ☐
No Comply with the organisation’s policies and procedures relevant to the tasks which you observed?
☐
Yes ☐
No CHCCCS011 Meet personal support needs
Assessor observation checklist
Your assessor will observe you providing support and care to this client. Where observations threaten the dignity of the person, the supervisor will observe you and help your assessor to complete this checklist by collecting evidence for them (e.g. observing bathing, showering and toileting). Your assessor will observe the aspects that they can and will ask you questions and your supervisor questions as relevant. Your assessor may ask you to demonstrate a certain procedure during a discussion with you at your workplace. Client 1
Tick which support activities you observed (tick all that apply):
Please note, that all activities must be observed at least once across the two individuals. Make sure all of the boxes are ticked at least once across the two forms. ☐
Bed bathing
☐
Dressing, undressing & grooming
☐
Eating & drinking
☐
Toileting & use of continence aids
☐
Showering
☐
Shaving
☐
Oral hygiene
☐
Using aids, equipment & devices
Did the student:
Yes / No
Comments about what you observed
Review the client’s individualised plan prior to completing ADLs and ensure the correct and relevant equipment and
☐
Yes ☐
No Page 62
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
procedures were available?
Consider the potential impact that provision of personal support may have on the client, along with the level of their participation and discuss this with the supervisor prior to working with them?
☐
Yes ☐
No Safely prepare for and complete each activity that you have ticked above?
☐
Yes ☐
No Seek support as necessary?
☐
Yes ☐
No Demonstrate a person-centred approach when supporting
the person’s physical needs and completing ADLs?
☐
Yes ☐
No Identify risks associated with the activities and respond appropriately?
☐
Yes ☐
No Discuss the person’s preferences positively when providing support?
☐
Yes ☐
No Consider the client’s abilities and the level of their participation and adapt care accordingly?
☐
Yes ☐
No Provide the person with information to assist them to support their own care?
☐
Yes ☐
No Maintain confidentiality, privacy and the dignity of the person?
☐
Yes ☐
No Identify routine difficulties and respond appropriately?
☐
Yes ☐
No Recognise complex problems and report to supervisor? ☐
Yes ☐
No Complete reporting and documentation requirements?
☐
Yes ☐
No CHCCCS023 Support independence and well being
Assessor observation checklist
You are required to observe the student providing support and care to at least one of the people listed in their evidence above.
Did the student:
Yes / No
Comments about what you observed
Use a manner that encouraged independence and self-
esteem building?
☐
Yes ☐
No Respect and accommodate individual differences and ☐
Yes ☐
No Page 63
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
preferences of the person when assisting with activities of daily living?
Work in a manner that provides and encourages a safe and healthy environment?
☐
Yes ☐
No Recognise situations where the person can demonstrate independence and encourage these?
☐
Yes ☐
No Demonstrate duty of care requirements?
☐
Yes ☐
No Use predictable routines to ensure a sense of security?
☐
Yes ☐
No Ensure the person’s dignity and privacy is maintained?
☐
Yes ☐
No Recognise physical and/or emotional variations to the person’s wellbeing and modifying activities as necessary and reporting as needed?
☐
Yes ☐
No Identify and manage risk appropriately?
☐
Yes ☐
No Work according to the organisation’s policies and procedures?
☐
Yes ☐
No Recognise any aspects outside the scope of their role and report these to the supervisor?
☐
Yes ☐
No Seek assistance as and when necessary?
☐
Yes ☐
No Work according to the person’s individual plan?
☐
Yes ☐
No CHCCCS025 Support relationships with carers and families
Assessor observation checklist
Your assessor will observe you providing support and care to at least one of the people, their carer and/or family you are basing this assessment on.
Did the student:
Yes / No
Comments about what you observed
Use a manner that acknowledges and supports the relationship between the person and their carer?
☐
Yes ☐
No Include family and carers when designing and delivering services to the person and identify any knowledge or skills that the carer has that could assist the worker?
☐
Yes ☐
No Help the carer and family to make the best use of the ways they can be involved in the life of the person and provide support to them?
☐
Yes ☐
No Page 64
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Have an open and supportive discussion with the person
and their carer about their situation and any changes that may occur including any harm (physical or psychological) that might happen to the carer or person because of these changes? ☐
Yes ☐
No Discuss the positive things relating to change with the person, their carer and family and find ways to make the most of these things?
☐
Yes ☐
No Show respect for the person and the carer’s right to confidentiality and privacy?
☐
Yes ☐
No Discuss the support the person receives from their carer and acknowledge the importance of this?
☐
Yes ☐
No Identify then act on support services that the carer or family needs and provide them with information about carer support services?
☐
Yes ☐
No Identify and act upon situations or problems that could affect the physical and emotional wellbeing of the carer?
☐
Yes ☐
No CHCDIV001 Work with diverse people
. Assessor observation checklist
Your assessor will be looking to see that you can work respectfully with people from diverse social and cultural groups and situations.
Did the student:
Yes / No
Comments about what you observed
Undertake a structured process to reflect on own perspectives on diversity ☐
Yes ☐
No Recognise and respect the needs of people from diverse social and cultural backgrounds
☐
Yes ☐
No Respond to communication misunderstandings or other difficulties ☐
Yes ☐
No Comply with the organisation’s policies and procedures relevant to the tasks which you observed?
☐
Yes ☐
No CHCAGE002 Implement falls prevention strategies
Assessor observation checklist
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Did the student:
Yes / No
Comments about what you observed
Use a manner that develops and encourages support and trust?
Seek the person’s permission prior to the discussion? Explain to the person and their carer (as relevant) the findings of
the risk assessment tool, including risk factors and strategies to manage these risks?
Involve the person (and their carer as relevant) in an open and supportive discussion, aimed at their level of understanding, taking time to ask and answer questions and clarify any concerns or confusion?
Discuss the person’s concerns about falling, including any prior falls, in a respectful manner that upholds their dignity, privacy, wishes and beliefs?
Respect the person’s individual concerns and requests?
Discuss the support the person receives from their carer and acknowledge this (if relevant)?
Decide on strategies to be implemented and how these will be tested and measured?
Immediately after the discussion, implement one of the strategies for this person?
Report their observations informally to the supervisor at the end of the activity or task?
Complete and maintain formal documentation and then store in the correct location?
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Work Placement Portfolio Document V1.1
Student Declaration:
I have completed all activities/tasks as required in this work placement portfolio booklet and this is my own work. The information in this logbook is to the best of my knowledge a true and accurate record Comments: Student Name: Student Signature: Date: Please follow organisational confidentiality policy and do not share client details unless approved by your supervisor.
Evidence submitted: Completed Work placement assessment tasks.
Evidence required by assessment tasks.
Relevant organisational policies and procedures.
Photos of equipment used during the work placement.
Any other evidence Specify: ___________________ Page 67
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Australian Ideal College Pty Ltd
CHC43015 Certificate IV in Ageing Support
Supervisor Observation Checklist
CHCAGE001 Facilitate the empowerment of older people
CHCAGE003 Coordinate services for older people
CHCAGE004 Implement interventions with older people at risk
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCCCS023 Support independence and well being
CHCCCS025 Support relationships with carers and families
CHCDIV001 Work with diverse people
CHCAGE002 Implement falls prevention strategies
Student ID:
Student Name:
Supervisor Name:
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCAGE001 Facilitate the empowerment of older people
Supervisor endorsement
The information provided by the student in their reflective journal is an accurate
reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, the student:
worked within the organisation’s policies and procedures ☐
Yes ☐
No
worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
used effective oral communication and positive and respectful language
☐
Yes ☐
No
promoted empowerment, trust and goodwill
☐
Yes ☐
No
avoided imposing own values or opinions on the Client
☐
Yes ☐
No
recognised and responded appropriately to situations of risk or potential risk
☐
Yes ☐
No
adjusted services as required
☐
Yes ☐
No Page 69
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCAGE003 Coordinate services for older people
Supervisor endorsement section
The information provided by the student in their reflective journal is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, the student:
worked within the organisation’s policies and procedures ☐
Yes ☐
No
worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
demonstrated their knowledge of case management practices in the organisation
☐
Yes ☐
No
demonstrated the ability to read and understand individualised care plan ☐
Yes ☐
No
demonstrated their knowledge of person-centred approach, client privacy and rights ☐
Yes ☐
No
demonstrated the ability to interact respectfully with older people, colleagues, families/carers
☐
Yes ☐
No
demonstrated the ability to follow operating procedures and guidelines for using facilities and equipment safely
☐
Yes ☐
No Page 70
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCAGE004 Implement interventions with older people at risk
Supervisor report
The information provided by the student in their reflective journal is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, the student:
worked within the organisation’s policies and procedures ☐
Yes ☐
No
worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
used effective oral communication and positive and respectful language
☐
Yes ☐
No
promoted empowerment, trust and goodwill
☐
Yes ☐
No
used the risk assessment tools and methodologies in the way they were intended in the scope of their role
☐
Yes ☐
No
recognised and responded appropriately to situations of risk or potential risk in a safe and effective manner
☐
Yes ☐
No
contributed towards the identification and implementation of risk strategies with the person and their carer
☐
Yes ☐
No
was involved in monitoring processes to assess effects of the strategies
☐
Yes ☐
No
was involved in reassessment processes and feedback discussions with the person and their carer
☐
Yes ☐
No
completed, maintained and stored documentation, case notes and reports in line with organisation policy and protocols in a timely manner
☐
Yes ☐
No Page 71
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCAGE005 Provide support to people living with dementia
Supervisor report
The information provided by the student in their portfolio is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their portfolio, the student:
Worked within the organisation’s policies and procedures
☐
Yes ☐
No
Worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
Used effective oral communication and positive, respectful and inclusive language
☐
Yes ☐
No
Used a supportive and Client-centred approach
☐
Yes ☐
No
Demonstrated ethical and legal consideration, e.g. duty of care, human rights, privacy, confidentiality and disclosure
☐
Yes ☐
No
Demonstrated the ability to read and understand the requirements of an individual care plan
☐
Yes ☐
No
Reported to me when they were unsure of something or if something was beyond their abilities
or role
☐
Yes ☐
No
Completed, maintained and stored documentation and reports according to the organisation’s policy and protocols
☐
Yes ☐
No Page 72
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCCCS011 Meet personal support needs
Supervisor report
The information provided by the student in their reflective journal is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, did the student assist two clients across a range of physical support tasks that include: ☐
Yes ☐
No
bed bathing
dressing, undressing and grooming
eating and drinking using appropriate feeding techniques
oral hygiene
shaving
showering
toileting and the use of continence aids
using aids and equipment including devices used by the person
Work within the organisation's policies and procedures?
☐
Yes ☐
No
Use a person-centred approach and respect client confidentiality, privacy and dignity?
☐
Yes ☐
No
Encourage the person to actively participate in their ADLs to their level of ability?
Identify risks and manage accordingly?
☐
Yes ☐
No
Identify situations beyond their ability or scope and ask for help as needed?
☐
Yes ☐
No
Complete, maintain and store client documentation in line with your organisation’s policies and procedures?
☐
Yes ☐
No CHCCCS023 Support independence and wellbeing
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
Supervisor endorsement section
The information provided by the student in their reflective journal is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, the student:
worked within the organisation’s policies and procedures ☐
Yes ☐
No
worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
used effective oral communication and positive and respectful language
☐
Yes ☐
No
used techniques to encourage self-esteem and to promote independence
☐
Yes ☐
No
recognised, respected and accommodated the person’s expression of identity and sexuality as relevant to the person’s age and stage of life
☐
Yes ☐
No
supported their physical wellbeing when carrying out support activities
☐
Yes ☐
No
supported their emotional and psychological wellbeing when carrying out support activities
☐
Yes ☐
No Page 74
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCCCS025 Support relationships with carers and families
Supervisor endorsement section
The information provided by the student in their portfolio is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, the student:
worked within the organisation’s policies and procedures including those relating to carers and families
☐
Yes ☐
No
worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
used effective oral communication and positive and respectful language
☐
Yes ☐
No
worked within legal and ethical requirements relating to clients and carers and families including, discrimination, privacy, confidentiality and disclosure, work role boundaries – responsibilities and limitations
☐
Yes ☐
No
used strengths-based solutions when reacting to everyday and unexpected problems related to care relationships
☐
Yes ☐
No
recognised and responded appropriately to situations of risk or potential risk
☐
Yes ☐
No
adjusted services as required
☐
Yes ☐
No Page 75
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCDIV001 Work with diverse people
Supervisor report
The information provided by the student in their reflective journal is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their reflective journal, the student:
Worked within the organisation’s diversity policies and procedures
☐
Yes ☐
No
Used effective verbal and non-verbal communication and positive, respectful and inclusive language
☐
Yes ☐
No
Recognised and respected the needs of people from diverse social and cultural backgrounds
☐
Yes ☐
No
Demonstrated appropriate levels of cultural awareness, cultural safety and cultural competence
☐
Yes ☐
No
Demonstrated ethical and legal consideration, e.g. duty of care, human rights, privacy and confidentiality ☐
Yes ☐
No
Reflected on their perspectives and recognised biases and took appropriate action to increase their own awareness
☐
Yes ☐
No
Reported to me when they were unsure of something or if something was beyond their abilities or role
☐
Yes ☐
No
Demonstrated knowledge of the characteristics of the people with diverse social and cultural backgrounds that they worked with
☐
Yes ☐
No
Demonstrated an appropriate level of awareness of the impact of diversity on marginalised groups of people
☐
Yes ☐
No
Was able to address and resolve misunderstandings sensitively and appropriately
☐
Yes ☐
No Page 76
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
CHCAGE002 Implement falls prevention strategies
Supervisor report
The information provided by the student in their portfolio is an accurate reflection of their actions.
☐
Yes ☐
No During the activities described in their portfolio, the student:
worked within the organisation’s policies and procedures ☐
Yes ☐
No
worked to a satisfactory level in line with their assigned roles and responsibilities
☐
Yes ☐
No
used effective oral communication and positive and respectful language
☐
Yes ☐
No
used a supportive and person-centred approach
☐
Yes ☐
No
demonstrate ethical and legal consideration, e.g. duty of care, human rights, privacy, confidentiality and disclosure
☐
Yes ☐
No
demonstrate the ability to read and understand the requirements of the individual care plan
☐
Yes ☐
No
demonstrate the ability to use risk assessment tools
☐
Yes ☐
No
demonstrate the ability to identify the risks of falls and its impact on older people
☐
Yes ☐
No
implemented falls prevention strategies with two people
☐
Yes ☐
No
demonstrate the ability to monitor a falls prevention strategy
☐
Yes ☐
No
reported to me when they were unsure of something or if something was beyond their abilities or role
☐
Yes ☐
No
completed, maintained and stored documentation and reports according to the organisation’s policy and protocols
☐
Yes ☐
No Page 77
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Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 7 James Pl, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: info@aic.edu.au | W: www.aic.edu.au CHC43015 Certificate IV in Ageing Support Supervisor Observation Checklist V1.0
Workplace Supervisor Feedback
Please use this space to leave any feedback for the student improvement. Thank you. Workplace Host Name:
Full name:
Position:
Contact details:
Signature:
Date:
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