assesments 2 0f 3 4122
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TAFE NSW - Sydney Institute *
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2
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Law
Date
Jun 19, 2024
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82
Uploaded by BarristerCaterpillarMaster957
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Case study assessment 2 of 3
Criteria
Unit code, name and release number
CPPREP4122 - Manage tenant relationships (1) CPPREP4123 - Manage tenancy (1) Cluster Tenancy Qualification/Course code, name and release number
CPP41419 - Certificate IV in Real Estate Practice (1) Student details
Student number
Student name
Abdiaziz waeis Assessment declaration
This declaration only needs to be completed if you are not submitting your assessment online. •
This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. •
No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. •
I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and date
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Version: 20200909 Date created: 04 May 2020 For queries, please contact: Technology and Business Services SkillsPoint Location: Ultimo © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 7 September 2020. For current information please refer to our website or your teacher as appropriate.
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Assessment instructions
Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to establish tenant relationships in property management and manage a tenancy. Assessment Event number 2 of 3 Instructions for this assessment This is a case study assessment and will be assessing the student on their knowledge and performance skills required by of the unit. This assessment is in 4 parts: 1.
Respond to tenant enquiry 2.
Provide tenancy documentation 3.
Manage ongoing tenancy 4.
Manage additional tenant request The assessment also contains an assessment feedback form.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Assessment details Instructions Submission instructions Where possible, complete and submit this assessment online via the TAFE NSW online learning platform. Upload all the required assessment files in the assessment area on the online learning platform. Alternatively, hand all required assessment files to your assessor for marking. Make sure you have added your name to the bottom of each page of the assessment. •
Residential Tenancy Agreement Form •
Tenancy Condition Report •
Routine Property Inspection Report •
Termination Notice •
Rent review procedures checklist
•
Notice of rent increase form
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE NSW and complete the assessment declaration when you submit the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment all questions must be answered at a satisfactory level. What do I need to provide? Access to a computer with internet and Microsoft Office. What will the assessor provide? Access to supporting resources: •
ABRG Property inspection policy and procedures •
Tenancy Condition Report •
ABRG Routine Property Inspection Report •
Termination Notice •
ABRG Procedures for managing rental arrears •
ABRG Procedures for renewal of tenancy agreement •
Standard Residential Tenancy Agreement Form •
Notice of Rent Increase form •
Azure Beach Realty Group email templates
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Assessment details Instructions Due date and time allowed Fully online students should refer to their Training Plan for due dates, other students should refer to the Unit Assessment Guide for due dates. Indicative time to complete this assessment is six (6) hours
Supervision This is an unsupervised, take-home assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days
of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Specific task instructions
The instructions and the criteria in the case study below will be used by the assessor to determine whether you have satisfactorily completed the Case Study Scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge.
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Scenario for Parts 1 & 2
This task is designed for you to demonstrate your understanding of establishing and managing tenant relationships. Lance Kawalek (1/20 Short Road, Wollongong) has approached Azure Beach Realty Group to find a suitable tenant and take care of the ongoing management for his property. Lance’s selection criteria for the tenants as follows:
•
No criminal history •
No bad records in previous rental history •
Sufficient current income •
Currently employed •
No pets •
Not smoking You inspect the property (Appendix 1) and find it is a modern 2-bedroom unit in a large block of 20 units, located near the University on the outskirts of the town centre. The modern unit is in excellent condition with a large balcony and a double garage, within walking distance from the TAFE and Wollongong University. You undertake a physical inspection of the property and estimate a reasonable rent for the type of property is $450.00 per week. Lance has authorised you to spend up to $2,000 per six months on repairs and maintenance. Lance has requested not to have any pets in his property and has mentioned that for a property of this type, a professional couple would be preferable. Lance has asked that he is contacted before any repairs being carried out on the property and has given you no authority to spend any money on repairs and maintenance. The initial term of the tenancy is 12 months. You hold your first inspection for the property on Saturday 18/7/20 and receive three applications from prospective tenants. Details are as follows: 1.
Harry (22) and Lani Cole (25) have two children, aged 4 and 6. They spoke to the receptionist at the agency on the 14/7/20 and provided their phone number as 0404556677. Harry works at the local Woolworths as a store manager and Lani is a part-time childcare worker. They provided their current employers’ names as referee in the application form. The local Woolworths’ Manager is David Broun and the Manager of the Childcare is Susan Wales.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 2.
Jing (18) and Yang Zing (25) are brother and sister, they attend Wollongong University and have substantial savings. They phoned the agency on the 15/7/20 and provided their contact as Zing@optusnet.com.au
. They are both employed by the University canteen on a part time basis. They provided the details of their previous landlord as a reference. Their landlord’s name is Steve Lee
(steve@yahoo.com.au). 3.
John (40) and Melanie Love (40) are a newly married couple that are building a home in Gerringong. They phoned the agency on the 17/7/20 and provided their contact as Love@optusnet.com.au
. They are looking for a property short term while their property is being built and have a Burmese cat. They were unable to provide any reference in their application. The Licensee in charge of Azure Beach Realty Group is Sarah Hampden. Sarah oversees all aspect of the business. Hadi Hariri head the sales team as the sales manager with Adrian Carrasco the sales consultant. Jackie Mansour attends to reception duties and assists the sales team. Ellen Chu is the property manager, assisted by Dave Matthews. Azure Beach Realty Group offers the following services to clients: •
Sales –
Residential and Commercial; •
Property management –
Residential and Commercial; •
Strata Management; and •
Holiday rentals. Azure Beach Realty Group maintains an internet website available to the general public and internal Intranet accessible to staff only. In relation to property sales operations, Azure Beach Realty Group keeps a database containing information about the client and the sale of the property. Staff are required to keep information in the database confidential and access is permitted to staff using a username and password. To complete this part of the assessment, the student will be required to read the Scenario. Once you have read the information, you are required to complete the tasks and your written responses to questions in the spaces provided in this document. Once completed you will need to submit this assessment to the assessor for marking.
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Part 1: Respond to tenant enquiry
Please read all questions carefully. 1.
You received enquiries from the three potential tenants listed in the scenario. Complete the following register and include all relevant information to document tenant enquiries. Register of enquiries Date of enquiry 14/07/2020 15/07/2020 17/07/2020 Name & surname Harry and Lani Cole Jing and Yang Zing John and Melanie Love Contact details 0404556677 zing@optusnet.com.au Love@optusnet.com.au Source e.g. email, phone, walk in Walk-in Phone Phone 2.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could use to confirm a tenants’
needs and expectations to create a tenant profile. EMAIL TEMPLATE DATE: 15/07/2020 TO: Zing@optusnet.com.au FROM: Abdi waeis SUBJECT: unit –
1/20 Short Rd Wollongong ATTACHMENT/S:
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Jing and Yang Zing Thank you for your enquiry about 1/20 Short Rd, Wollongong. 2 bedrooms unit with a large balcony.
The modern unit is in excellent condition with a large balcony and a double garage, within walking distance from the TAFE and Wollongong University The current rent for this unit is a reasonable $450/week If you would like to provide us with more details about your property requirements, we can help you find you a property that meets your needs. Kind Regards, Abdi Waeis Property Manager Azure Beach Realty Group 3.
Discuss how you would determine the suitability of the tenants that have enquired about Lance
’s property prior to arranging an inspection
? I would follow Lance`s Criteria as a Guideline -
I would ensure the prospective tenant doesn’t have criminal record -
Inquire about their current financial income –
confirm they emploument status -
Reach out to their previous Landlord/agent -
Inquire if they have pets and if they are smokers 4.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to any enquiries that would include further information about an available property and attach a Tenancy Application Form. EMAIL TEMPLATE DATE: 15/07/2020
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: TO: Zing@optusnet .com.au FROM: Abdi Waeis SUBJECT: Further inquiries - ATTACHMENT/S: ABRG Tenancy Application Form Dear Zing Thank you for your enquiry into 1/20 short rd Wollongong. 2 bedrooms unit with a large balcony.
The modern unit is in excellent condition with a large balcony and a double garage, within walking distance from the TAFE and Wollongong University The current rent for this unit is a reasonable $450/week. The next open for inspection is scheduled for the 18/07/2020 if you would like to inspect the property. I have attached the Tenancy Application Form should you be interested in the property and want to move forward with the rental process. Kind Regards, Abdi Waeis Property Manager Azure Beach Realty Group 5.
You are required to attend an Rental Open House inspection to observe the agent interacting with prospective tenants. You then need to apply that knowledge and conduct a Rental Open House inspection with you acting as the agent. You can either inspect your own property, a friend’s or relative’s house/unit with them acting as the tenant.
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Students need to provide a detailed description of what is said by both parties as well as a minimum of 4 photos of the property (internal and external
) without indicating the actual address for privacy purposes. You must ensure that you and the tenant appear in the photos while conducting the inspections. Provide your answers below. (100 –
200 words) The conversation that took place between the agent and the prospective tenant during an open house inspection Agent –
hello, welcome to our open house inspection, the agent leads the propestive tenant into the property.have you seen any other place in the area or is this you first stop?. Prospective tenant –
thank you. Starts to look around. Agent –
what features are you most excited about? Tenant –
im all about natural lights and a specious kitchen Agent –
you are in luck. This place has plenty of natural sunlight as you can see it for yourself and the kitchen, well it’s a chefs dream.
Tenant walks around the property, checks out the kitchen. Agent - have you seen any other place in the area or is this you first stop?. Tenant –
I have checked out few , but I have a feeling this could be the one. Tenant –
hows the neighbourhood, anything I should know about the neighbours? Agent - the neighbours are friendly bunch.dont be alarmed if they knock on your door with a welcome basket. Occasionally they throw a neighbourhood BBQ. 6.
Review Jing & Yang Zing’s
profile from the scenario and assess them against selection criteria for Lance
’s property
explaining if they would make suitable tenants or not and your reasons why. Profile : Jing and Yang Zing brother and sister. They have no criminal record. Their landlord`s name is Steve lee. They provided his contacts (
steve@yahoo.com
). He assured me that they are great tenants with an excellent tenants record. They are both employed. They are both employed by the Wollongong university canteen. They are both non-smokers and have no pets. After assessing Jing and yang Zing against lance`s selection criteria, I believe they would make a suitable tenants.
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 7.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to an applicants current landlord asking them to provide a rental reference. Then list the information required when writing a file note for the reference provided. EMAIL TEMPLATE DATE: 19/07/2020 TO: Steve@yahoo.com FROM: Abdi waeis –
property manager at Azure Beach realty Group SUBJECT: Tenancy Reference request ATTACHMENT/S:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Steve Jing and Yang Zing have applied for a property through our office and listed you as a referee. As their previous landlord, we would appreciate it, if you could answer these questions about your experience with them as tenants. 1.
Was rent paid on time? 2.
How did they manage the property whilst they occupied it? 3.
How easy was the communication with the tenant? 4.
Was the tenant ever terminated? If so, why? 5.
Was the bond returned in full? If no, why? 6.
Would you rent to this tenant again? If no, why? Thank you for your time! Kind Regards, Abdi waeis Property manager Azure Beach Realty Group FILE NOTE 19/07/2020 –
I have reached out to Mr. Zing`s current landlord (steve lee) via email, seeking information regarding his tenancy history. 8.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a landlord about any prospective applicants including recommendations about tenant selection and the reason/s. EMAIL TEMPLATE DATE: 20/07/2020
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: TO: Lance@kawalek.com FROM: SUBJECT: New Apllicants ATTACHMENT/S:
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear We have received 3 applications for your property at (1/20 short rd Wollonmgong.
The details are: 1.
Applicant 1. Harry and lani. Harry is employed at woolwoth as store manager Lani is a part time child care worker 2.
Applicant 2. Jing and yang Zing. They are both employed at the university of Wollongon. They have no criminal record , they tenancy hissory is excellent verified by the current landlord. No pets and they are non-smokers 3.
Applicant 3 .John and melanie love
.married Couple, they have property been build at Garrangon.
They are looking for a property short term while their property is being built and have a Burmese cat. They were unable to provide any reference in their application. It is my recommendation that Applicant 2 is the most suitable for your property, They have no criminal record.Their landlord`s name is Steve lee. They provided his contacts (
steve@yahoo.com
). He assured me that they are great tenants with an excellent tenants record.They are both employed. They are both employed by the Wollongong university canteen.They are both non-smokers and have no pets. Please confirm you are happy to proceed with Applicant 2 as the new tenant/s for your property or if you have any queries we can assist with before making your final decision. Kind Regards, Abdi waeis Property Manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Part 2: Provide tenancy documentation
1. a.
The tenants Jing and Yang Zing have agreed to sign a residential tenancy agreement for a period of 52 weeks (12 months) at $450 per week commencing on 1
st
August 2020. Using the details provided in the property inspection report (Appendix 1) for Lance’s property and the information y
ou have received from the tenant in the scenario, complete the Residential Tenancy Agreement (pdf) for tenants Jing and Yang Zing according to statutory and agency requirements and submit it to your assessor for marking.
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: b.
Complete the relevant sections of the Tenancy Condition Report (pdf) (Schedule 2) by following the instructions provided on the first page of the report, for the property you live in according to requirements in NSW and submit it to your assessor for marking. You must ensure to document and comment on any health issues, communication facilities, and water efficiency devices in the form. 2. According to the Residential Tenancies Regulation 2019 Schedule 1 Standard Form Agreement (Clause 4(1)), the tenant must be given an information statement about their rights and responsibilities published by NSW Fair Trading. Research and locate this document online and provide the link below. Fair trading website Tenant-information-statement.pdf (nsw.gov.au)
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 3. Discuss in detail
how you would explain the conditions of the tenancy agreement, condition report, and other documents to the tenant in the following table Documentation Explanation of documentation Conditions of Tenancy Agreement Outlines the terms of the tenancy. The expectations between the landlord and the tenant including the rental amount, method of payment, maintenance issues, method of contact. Condition report A report that highlights the conditions of the property. A report must be done before the tenant signs the tenancy agreements, as well as an outgoing conditions report. Tenant information statement Statements that informs the tenant its rights and responsibility during the tenancy. The landlord or the agent must give a copy of the tenant information statement to the tenant before signing the tenancy agreement. Copy of the bylaws for the strata scheme A copy of the bylaw is kept on the strata roll and available to the tenant via the manager. Rental Bonds online information and application Tenants lodge their bonds via rental bond online, its ther to help the tenant , agents and the landlord. The bonds is kept on the rental bonds platform. The end of the tenancy the landlord/agent can request the bond to be release to the tenant if their no disputes between them. Copies of keys and security devices The landlord/agent keep copies of keys and security devices. During the signing of the tenancy agreement, the landlord/agent gives a copy of the keys or security devices. 4.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a tenant explaining the entry costs and payment requirements. EMAIL TEMPLATE DATE: 25/07/2020 TO: Zing@optusnet.com.au FROM: Abdi Waeis
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: SUBJECT: Entry Costs and Payment Requirements ATTACHMENT/S: Rental Bond online Application form Deposit Application form Tenant information statements. Dear Zing Congratulations on being approved as the new tenant at 1/20 Short Rd Wollongong. A holding deposit of one week’s rent $450 will secure the property for you and is payable now, it is non-refundable. It will be taken off market once this deposit has been received. The holding deposit will form part of the first fortnightly payment. A bond of 4 weeks rent $1,800 will be directly lodged to the Rental Bonds online. Depending on the payment method, it may take up to 3 days to notify us that the bond has been paid. We require tenants to pay fortnightly rent in advance with the first payment due prior to your lease commencement date. The balance of the first payment due will take into account the holding deposit already paid Balance of $900. Once all of the above funds have been paid and the legal documents executed, the keys to the property will then be released to you. Kind Regards, Abdi waeis Property manager Azure Beach Realty Group 5.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a new tenant noting any attachments and
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: explanation of required tenancy documentation at the commencement of their lease. EMAIL TEMPLATE DATE: 25/07/2020 TO: zing@optusnet.com.au FROM: Abdi waeis SUBJECT: Tenancy Approved ATTACHMENT/S: Tenant Information Statement, Rental Bonds Online Information, Copy of the keys, Residential Tenancy Agreement, Premises Condition Report and Strata By laws
Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Zing Congratulations again as being approved as the new tenant at (1/20 short rd Wollongong, we can confirm receipt of your 1 weeks rent holding deposit. The agreed term of your lease is 12 months at $450 per week. We have set up an appointment to collect your keys at 01/08/2020 at 9:00am at our office. Please find attached the following documents for your perusal: 1.
Tenant Information Statement 2.
Rental Bonds Online Information 3.
Copy of the Keys 4.
Residential Tenancy Agreement 5.
Premises Condition Report 6.
Strata By laws Please find below a list of Property Management staff that can assist with any queries you have during your tenancy. •
Rental Payments = Trust Account Manager •
Repairs & Maintenance = Property Manager •
Complaints = Senior Property Manager •
Property Inspections = Property Manager Please do not hesitate to contact me if you have any queries about the above. Kind Regards, Abdi waies Property manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Part 3: Manage ongoing tenancy
TASK 1 1.
Analyse the ABRG Property Inspections Policy and Procedures and document the property inspection and tenant notification procedures for a property in NSW that you would need to follow. ABRG property inspections policy and procedures complies with the residential tenancies act 2010, which states as follows: _ the landlord/agent has the right to conduct routine inspections but have to obtain ther tenants consent _ Give a written notice of at least 7 days in required _ 4 routine inspections can be carried out annually _Repairs and Maintenance require 2 days notice to the tenant. 2.
Arrange and conduct a property inspection for the property you live in according to requirements in NSW. Then using the template document prepare a
Routine Property Inspection Report for your inspection. You must indicate the condition of each feature as listed in the report. You must submit the report to your assessor for marking. ABRG_Routine inspection report_fo
3.
Document and describe all maintenance requirements and provide responses to the issues by completing the action plan
in the routine property inspection report you prepared in question 2. Submit this report to your assessor for marking. Smoke Alarm –
need to be replaced Cabinet –
requires new door hinges. 4.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a landlord following a Routine Inspection attaching a copy of the report and detailing the maintenance requirements.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: EMAIL TEMPLATE DATE: 20/10/2020 TO: Lance@kawalek.com FROM: Abdi waeis SUBJECT: Routine Property Inspection Report & Maintenance Requirements ATTACHMENT/S: Routine Property Inspection Report Dear Zing The inspection at your property 1/20 Short rd Wollongong, took place today. I have attached a copy of the report for your information. The tenants have kept the property in an excellent conditions. The following maintenance items were observed which are included in the report, please advise your instructions regarding these matters: Smoke alarmrequire replacement Cabinetr door require new door hinges We look forward to hearing back from you shortly and please let us know should you require any further information. Kind Regards, Abdi waeis Property manager Azure Beach Realty Group TASK 2
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 1.
Michael & Sophia Walsh (
walshfamily@hotmail.com
) are the tenant/s living in a property at 10 White Street, Strathfield NSW 2135 owned by Selina Cartright (
selina@cartright.com.au
) . The tenants have sent an email for a number of repair and maintenance requests for the property and they are as follows: •
Cracked tile on the floor of the kitchen •
Air conditioning not working •
Clogged toilet •
Smell of gas •
Dishwasher not working a)
Analyse the above requests and determine their priority. List the issues from 1 to 5 according to their priority to be completed, with 1 being the most urgent. 1)
Clogged toilet –
urgent 2)
Smell of Gas –
urgent 3)
Dishwasher not working 4)
Air conditioner not working 5)
Cracked tile on the floor of the kitchen
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: b)
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a landlord seeking instructions for the repair requests and include your suggestions for the priority of actions. EMAIL TEMPLATE DATE: 25/05/2020 TO: Selina@cartright.com.au FROM: Abdi Waeis SUBJECT: Repair Requests ATTACHMENT/S:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Selina Your tenant/s at 10 white st, strathfield
have advised us of the following repair requests: (1) gas leak- urgent repairs (2) Clogged toilet –
urgent 3) Dishwasher not working 4) Air conditioner not working 5) Cracked tile on the floor of the kitchen We have determined the priority of the items and believe they need to be attended to in the following order: ((1) gas leak- urgent repairs (2) Clogged toilet –
urgent 3) Dishwasher not working 4) Air conditioner not working 5) Cracked tile on the floor of the kitchen Please advise us on how you would like to proceed and if you have any preferred tradespeople you would like us to use. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group c)
List the information required when writing a file note for a property about a repair requests and action taken so far. FILE NOTE:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 25/05/2020:I have sent an email to Selina , the landlord informing her about the tenant`s repair request, both urgent and non-urgent. Im currently awaiting her response to discuss how she would like to proceed. 2.
a) For the property in Task 1 above, indicate in the table below which tradespeople could fix the Clogged Toilet repair. Tradesperson Answer YES or NO Brown’s Electrical
NO Pittman Plumbing YES Simpson Handyman Services NO Platinum Antenna Services NO John’s Plumbing & Drainage Services
YES Emergency Drains Sydney YES HouseProud Cleaning NO
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: b) From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to one of the tradespeople from the list above to request a quote and for their availability to undertake the repairs. EMAIL TEMPLATE DATE: 25/05/2020 TO: Pittmanplumbing@gmail.com FROM: Abdi waeis SUBJECT: Repair/Quote Request ATTACHMENT/S: Dear Madam/ Sir Please advise your availability to complete the following job request: Gas leak Clogged toilet The Property details are: -
Address: 10 white st, strathfield -
Tenant: Micheal and Sophia Walsh -
Tenant contact details: Walshfamily@hotmail.com
)
-
Access arrangements: family member will be available Please let us know should you require any further information, and we look forward to hearing back from you shortly about your availability. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 3.
You received an invoice provided by the plumber (see Appendix 3) asking for the payment for the jobs completed. From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to the tenants confirming the completion of the repair job to the specification and to quote. EMAIL TEMPLATE DATE: 26/05/2020 TO: Walshfamily@hotmail.com FROM: Abdi waeis SUBJECT: Confirmation of the repair job completion ATTACHMENT/S: Dear mr and mrs Walsh We have received the invoice from ABC PLUMBING AND HANDYMAN SERVICES
for the recent repairs completed at your property. Please confirm that all of the issues listed below have been rectified to a satisfactory standard. GAS LEAK CLOGGED TOILET Kind Regards, ABDI WAEIS Property manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 4.
a) From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a landlord informing them about the repairs recently completed. EMAIL TEMPLATE DATE: 26/05/2020 TO: Selina@cartright.com.au FROM: Abdi Waeis SUBJECT: Repairs completed at (insert property address)
ATTACHMENT/S: Invoice ABC Plumbing and Handy Man Services.
Dear The repairs at your property above were recently completed by ABC Plumbing and Handyman Services. The tenants have confirmed that the repairs have been completed to a satisfactory standard. I have attached a copy of the invoice for your information. We will proceed with payment of the invoice later this month from the rent held. Should you have any queries please do not hesitate to contact us. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: TASK 3 1.
Prepare a cyclic maintenance schedule for the property in Task 2 above using the table below. The landlord Selina has advised she would ideally like to spend around $4,000 per annum to upkeep the property. Item Due Date Description Complete Y/N Oven –
26/05/2020 Gas leak- 2 copper cables- needed replacing yes Carpet 10/05/2021 Warn out. Need replacement No Airconditioner 29/02/2021 Not working efficiently- needs to be replaced no Toilet 26/05/2020 Toilet clogging regularly- needed urgent repairs yes 2.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a landlord explaining about your recommendations and improvements to the property to maximise the rental return. EMAIL TEMPLATE DATE: 27/05/2020 TO: selina@cartright.com.au FROM: Abdi waeis SUBJECT: Recommendations for Improvements at (10 white st, Strathfield.
ATTACHMENT/S:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Selina Our team at Azure Beach Realty Group have come up with a list of recommendations to maximise your return on your property. These repairs have been spaced out over the course of a year to spread the cost out. Gas leak Budget and Timeline: $600 on 26/05/2020) toilet Clogged Budget and Timeline: $500 on 26/05/2020 Air conditioner Budget and Timeline: $1000, scheduled to be repaired on the 29/02/2021 Carpet Budget and Timeline : $800 schedulled to be replaced on the 26/05/2021 Please confirm if these recommendations are to your liking and if you agree to have these put in place for future repairs and maintenance at your property. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group
3.
a) From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a tenant informing them for the required maintenance activities. EMAIL TEMPLATE DATE: 27/05/2020
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: TO: Walshfamily@hotmail.com FROM: Abdi Waeis SUBJECT: Upcoming Maintenance activities ATTACHMENT/S: Dear Mr and Mrs Walsh I have detailed below a list of future proposed maintenance to your property at 10 white st, strathfield
Air conditioner Timeline: scheduled to be repaired on the 29/02/2021 Carpet Timeline :schedulled to be replaced on the 26/05/2021 If you have any concerns or questions, please do not hesitate to contact our office. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group b) List the information required when writing a file note documenting communication with tenant and landlord regarding cyclic maintenance activities that you conduct for a property. FILE NOTE: LANDLORD:Email sent to the landlord with a list of repairs recommendation which are spaced out over the course of the tenancy.the landlord accepted my recommendation .
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Tenant : email sent to the tenant in regards to the upcoming repairs and maintenance activities at the property. 4.
Assume that your recommendations have all been approved by the landlord. Complete the following maintenance schedule for monitoring agreed maintenance activities. Description of the repair Allocated tradesperson License Number Proposed start date Proposed completion date Inspection undertaken Gas Leak ABC Plumbing and handyman services 506489567 26/05/2020 26/05/2020 Yes Clogged toilet ABC Plumbing and handyman services 506489567 26/05/2020 26/05/2020 yes Air con Pitman`s electrical 0234653 10/02/2021 10/02/2021 No carpet Carpet clean 58304585 26/05/2021 26/05/2021 no Property Details: Landlord/s Name:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Part 4: Manage additional tenant requests
Task 1 Scenario Property Address:
1 Argle Street, Sydney Tenant:
Joseph Wall (joseph.wall@hotmail.com) Landlord:
Simon Brown (simonb@gmail.com) Six months into the 12-month fixed lease period the tenant emailed you to report that they have fallen 1 week behind in their rental payments and ask if it is possible for the landlord to agree to an extra payment of $50.00 weekly, on top of their normal rental payment of $450.00 to get back up to date. 1.
Analyse this request from tenant/s against tenancy terms and conditions and explain tenant’s responsibilities
in the space below. Under the residential tenancies act 2010, it is the the tenants obligation to pay the rent promptly.failure to do so can be considered a breach of the tenancy agreement, potentially leading to receiving an evications notice. However as the tenant has informed us that they have fallen 1 week behind in rental payment and have suggested a payment plan of $50/week on top of the regular weekly rent. The tenant request to pay extra $50/week in installment is acceptable. As the agent /landlord our next step up is to establish and implementa payment plan. 2. a) From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to a landlord informing them about the tenant’s arrears proposal and explain to them the best course of action. EMAIL TEMPLATE DATE: 23/02/2021 TO: simonb@gmail.com
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: FROM: Abdi waeis SUBJECT: Arrears at 1 argyle st, Sydney ATTACHMENT/S: Dear Simon Brown Your tenant who resides at 1 argyle st , Sydney has fallen into arrears by 1 week. The tenant has proposed a payment instalment program to catch back up of the below: $50 per week You are under no legal obligation to accept this offer however we recommend that this course is action is the best in ensuring that the rent arrears issue is resolved. The tenant has demonstrated good will in their open communication about their late rent and willingness to rectify it. Please let me know if you are happy for us to proceed with the above proposal or if you would like to discuss this with us further. Kind Regards, Abdi waeis Property manager Azure Beach Realty Group
b) You received the following written instructions from the landlord. You are now required to record a file note in the space below specifying the landlord’s instructions. Date: 24/2/2021 HI Thank you for your email informing me about the tenant’s request.
Taking into account your explanation, I approve the extra payment of $50 per week. Please action it accordingly and inform me if any issues arise. Regards Simon Brown
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: FILE NOTE Received an email SIMON BROWN, THE LANDLORD in regards to the tenants request to catch up with the rent The landlord had approved the extra payment of $50 per week. 3. Assume that the tenant is happy that their request has been approved. Prepare and complete a schedule in the table below for monitoring the agreed payments when they are due and are made as scheduled. The tenant should start paying extra $50 starting from 26/2/2021. Week Agreed payment Date due Total Week 1 $50 26/02/2021 $50 Week 2 $50 05/03/2021 $100 Week 3 $50 12/03/2021 $150 Week4 $50 19/03/2021 $200 Week 5 $50 26/03/2021 $250 Week 6 $50 02/04/2021 $300 Week 7 $50 09/04/2021 $350 Week 8 $50 16/04/2021 $400 Week 9 $50 23/04/2021 $450 4.
a) From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to Joseph Wall advising him of the outcome of the arrears payment program proposal. EMAIL TEMPLATE DATE: 24/02/2021
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: TO: Joseph.wall@hotmail.com FROM: Abdi waeis SUBJECT: Agreed rental payment program ATTACHMENT/S: Dear Joseph Wall The landlord has approved of your request to catch the outstanding rent up via a payment program as set out below: Agreed due date Amount Week 1 $50 26/02/2021 Week 2 $50 05/03/2021 Week 3 $50 12/03/2021 Week 4 $50 19/03/2021 Week 5 $50 26/03/2021 Week 6 $50 02/04/2021 Week 7 $50 09/04/2021 Week 8 $50 16/04/2021 Week 9 $50 23/04/2021 Please let us know if you have any queries regarding the above and we look forward to receiving your extra payment shortly. Kind Regards, Abdi waeis Property Manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: b) Then record a file note documenting the communication with the tenant. File note 24/02/2021: Email sent to Joseph Wall the tenant to inform them that landlord approved his request to pay an extra $50 per week. The payment commences on the 26/02/2021. Ive have also empahasised the importance of adhering to the agreed upon payment schedule to avoid falling behind. Task 2 Important notes for Task 2: •
ABRG uses a standard Residential Tenancy Agreement (pdf) published by NSW Fair Trading for all tenancy agreements and both the tenant and the landlord are bound by the conditions listed in this form. •
It is ABRG’s policy to communicate through email where written notification is required. •
Scenario: Tenant: John Miller (
john.miller@gmail.com
), Landlord: Barbara Brightley (
barb.brightly@ozemail.com
), Property: 23 Sample St, Propertyville 1.
Part of your role is to manage tenant compliance with the tenancy agreement. On 14/12/2019 you printed out a rent payment record from the client database (see Appendix 2) for the tenant John Miller. a.
Identify any rental arrears that are apparent in the report, consider that today’s date is 15/12/2019
, what is the course of action specified in the ABRG Procedures for Managing Rental arrears
. One day in arrear –
follow up the next day. b.
It is now 21/12/2019, you checked the rent payment report and discovered that John Miller has not paid the outstanding rent.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: i.
Record a file note explaining the breach of tenancy agreement by John Miller & what action needs to be taken. File note John Miller is 7 days in arrears. Course of action:Send an arrears letter. Also inform the landlord about this breach of the tenancy agreement by john miller ii.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to Barbara Brightly to advise her of the identified rent arrears breach of tenancy agreement. EMAIL TEMPLATE DATE: 21/02/2019 TO: barb.brightley@ozemail.com FROM: Abdi Waeis SUBJECT: Rental Arrears- (insert property address)
ATTACHMENT/S: Tenancy Ledger
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Barbara Your tenant currently residing at 23 sample st, Propertyville has fallen into arrears by 7 days. As per our agency procedures, we have already contacted the tenant by email regarding their rent arrears and have made several phone calls. The tenant has advised
that they in a financial hardship.
We have attached a tenancy ledger for your reference. We will continue to follow up on this matter and will keep you informed. Kind Regards, Abdi Waeis) Property manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: 2. You are now required to negotiate to resolve the breach of tenancy agreement. From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to both the landlord and the tenant attempting to negotiate where both sides will need to agree. EMAIL TEMPLATE DATE: 21/02/2019 TO: John.miller@gmail.com FROM: Abdi Waeis SUBJECT: Rent Arrears- (insert property address)
ATTACHMENT/S: Tenancy Ledger Dear John We would like to advise that as per the attached Tenancy Ledger, your rent is now 7 days in arrears. There are two options for the payment of the rent arrears: 1.
A payment plan –
such as an extra $50 a week for 9 weeks. 2.
The $450 payment in one transaction If your rent arrears reaches 14 days, the landlord can legally terminate your tenancy. Please confirm which payment option you would like to proceed with. If you like to discuss this further, please do not hesitate to contact our office. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group
EMAIL TEMPLATE
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: DATE: 21/02/2019 TO: Barb.brightley@ozemail.com FROM: Abdi Waeis SUBJECT: Rent Arrears- 23 sample st , propertyville ATTACHMENT/S: Tenancy ledger Dear Barbara We would like to advise that as per the attached Tenancy Ledger, the rent at the above property is now 7 days in arrears. There are two options for the tenant to rectify this, which are: 1.
A payment plan –
such as an extra $
50
a week for 9
weeks. 2.
The $
450 payment in one transaction If the rent arrears reaches 14 days, you can legally terminate the tenancy. We have suggested both options to your tenant and will advise which one they prefer. If you like to discuss this further, please do not hesitate to contact our office. Kind Regards, Abdi Waeis Property manager Azure Beach Realty Group 3. It is now 28/12/2019, the tenant informed you that they cannot pay the full rent and the landlord advised you that they won’t
accept any resolution apart from the full payment. Unfortunately, the resolution of breach cannot be reached. The landlord informed you that you can initiate appropriate actions for breach of agreement in accordance with legislative requirements. Complete the Notice to
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: terminate tenancy agreement (pdf) considering the required notice period and submit it to your assessor for marking.
Termination Notice.pdf
4. In a file note document all communication you undertook in Task 2 with tenant and landlord regarding compliance. FILE NOTE 28/12/2019 I have issued a termination notice to john miller via email due to a breach of the tenancy agreement. John miller has falling in rent arrears for more than 14 days. I have sent an email to the landlord Barbara Brightley informing her about course of action I have taken.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: TASK 3 Scenario Tenant:
Sophie O’Connell (Sophie.oconnell@hotmail.com)
Landlord:
Derek Jones (derek@jones.com.au) Property:
27 Daisy Street, Sydney Lease Expiry Date:
9
th
November, 2019 Current Rent Amount:
$750.00 per week 1.
Determine a schedule for tenancy renewals according to ABRG procedures for rent review and renewal of Residential Tenancy Agreement. The current agreement is due to expire on 9
th
November 2019. Alert for scheduling Lease renewal The lease for Property: 27 daisy st , Sydney is expiring 09/11/2019. 05/08/2019 Contact the landlord Derek Jones via Derek@jones.com and discuss the direction they wish to take regarding lease renewal or termination. On the 09/08/2010, Send a notice of Renewal Letter to the tenant Sophie o`connell via email at Sophie.oconnell@hotmail.com 2.
From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to the landlord with the advantages and disadvantages of: •
Rental increase •
Tenancy renewal
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: EMAIL TEMPLATE DATE: 05/08/2019 TO: Derek@jones.com.au FROM: Abdi Waeis SUBJECT: Rental Increase and Tenancy Renewal ATTACHMENT/S:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear mr Jones Your lease at 27 Daisy st, Sydney is due to expire on the 09/11/2019
).
Prior to its expiration, it would be helpful to know the advantages and disadvantages of rental increases, and tenancy renewal. Tenancy Renewal Advantages: -
Landlord’s rent default insurance is valid
-
Assurance to landlord -
Can increase the rent annually -
Tenant has guaranteed period of tenancy -
Tenant has to pay break fee if they want to leave early Disadvantages: -
Can’t ask tenant to vacate until end of fixed term
-
Can’t increase the rent until end of fixed term
Rental Increase Advantages: -
Small increases more frequently are less likely to make a tenant vacate -
Keeps rent up to or as close to market rent as possible -
Maximise the rental return Disadvantages: -
Increase too high and the tenant might vacate -
Increase too often and the tenant might vacate -
If the tenants vacate you would need to pay re-letting fees and will most likely have a vacancy period This information will hopefully help you come to a conclusion on how you would like to proceed. Please respond with what actions you would like to undertake. Please do not hesitate to contact me with any queries or concerns.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Kind Regards, Abdi waeis Property manager Azure Beach Realty Group
3.
Assume that under the current economic conditions, the high inflation rates adversely affect the cost of maintenance expenses for the subject property. a) You are required to conduct and document rent review according to the ABRG Procedures for renewal of tenancy agreement
. The following comparable properties have recently leased in the area which are comparable to 27 Daisy Street: •
12 Daisy Street, Sydney leased in July 2019 for $780.00 per week •
74 Herbert Street, Sydney leased in August 2019 for $760.00 per week •
26 Smith Avenue, Sydney leased in July 2019 for $775 per week •
39 Samuel Street, Sydney leased in August 2019 for $765 per week Provide the checklist to your assessor for marking.
ABRG_Procedures for renewal of tenan
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: b) Apply procedures to amend rent according to legislative requirements and ABRG procedures for renewal of tenancy agreement. Complete the Notice of Rent Increase form and provide it to your assessor for marking. 4.
a) From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to the tenant informing them about the landlord’s intention to renew the tenancy for a further 12 months with a rent increase (as per Question 3b above). Copy the identified email template below and complete the email ready for sending to the tenant including any attachments. EMAIL TEMPLATE DATE: 09/08/2019 TO: Sophie.oconnell@hotmail.com FROM: Abdi Waeis SUBJECT: Lease Renewal & Rental Increase at (insert property address)
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: ATTACHMENT/S: Rent Increase Notice Dear Sophie We write regarding your upcoming lease expiry on 09/11/2019. The landlord appreciates your excellent conduct as a tenant and after conducting a market review, the landlord has agreed to keep the rent under market rate. There will be a small increase on the rent to
$20
per week for a fixed term of 12 months. Please find attached the formal Rental Increase Notice informing you that the rent will increase from the 09/11/2019
.
Please advise as soon as possible if you are happy to sign the lease renewal and please do not hesitate to contact our office if you have any questions. Kind Regards, Abdi waeis Property Manager Azure Beach Realty Group
b) Assume that the tenant informed you that he is happy to renew tenancy, however, can only afford to pay an increase of half of the suggested amount due financial hardship. From the Student Resources email templates (Appendix 4) identify the appropriate email template that an agent could send to the landlord about the tenant’s offer and ask if they are happy to negotiate the increase. EMAIL TEMPLATE DATE: 10/08/2019 TO: Derek@jones.com.au
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: FROM: Abdi Waeis SUBJECT: Proposed Rental Increase at 27 Daisy St, Sydney ATTACHMENT/S: Dear Mr Jones Your tenant at the above property has responded to our correspondence regarding the rent increasing. The tenant has advised they would like to negotiate the proposed amount due to the following reasons: Financial hardship The tenant has offered to pay $760
per week on the proposed lease renewal. Please let me know your instructions regarding this offer or if you would like to discuss this with us further before making a final decision. Kind Regards, Abdi waeis Property Manager Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Appendix 1
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Appendix 2
Rent payment database/records
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Appendix 3
ABC Plumbing and Handy Man Services 1 Brown St, Strathfield 2135
Address: 10 White St Invoice Number 00123 City / State / Post Code: Strathfield NSW 2135 Invoice date 26/05/2020 ABN number. 333 444 555 Name: Mr and Mrs XYZ Item/Service Description Unit Price Amount Leaking gas 2 copper Gas pipes replaced $300 $600 Clogged toilet Closed circuit television and camera service $500 $500 Removal of blockage $800 $800 Total payable $1,900 $190 (GST) $2,090
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Appendix 4 – Email Templates 1 – 21
Email Template 1 –
Responding to a new tenant enquiry EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: (Insert property address) ATTACHMENT/S: Dear Thank you for your enquiry about (insert property address)
. (Insert details of property they are enquiring about) If you would like to provide us with more details about your property requirements, we can help you find you a property that meets your needs. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 2 –
Prospective tenants more information including Application Form EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: ATTACHMENT/S: ABRG Tenancy Application Form Dear Thank you for your enquiry into (insert property address)
. (Insert further details of property they are enquiring about) The next open for inspection is scheduled for (insert date and time), if you would like to inspect the property. I have attached the Tenancy Application Form should you be interested in the property and want to move forward with the rental process. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 3 –
Tenancy reference request EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: ATTACHMENT/S: Dear (Insert name of prospective tenants)
have applied for a property through our office and listed you as a referee. As their previous landlord, we would appreciate it, if you could answer these questions about your experience with them as tenants. 7.
Was rent paid on time? 8.
How did they manage the property whilst they occupied it? 9.
How easy was the communication with the tenant? 10.
Was the tenant ever terminated? If so, why? 11.
Was the bond returned in full? If no, why? 12.
Would you rent to this tenant again? If no, why? Thank you for your time! Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 4 –
New applicant/s –
details to landlord for approval EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: ATTACHMENT/S: Dear We have received (insert number of applications)
applications for your property at (Insert property address).
The details are: 6.
Applicant 1 (Insert details about applicant/s). 7.
Applicant 2 (Insert details about applicant/s). 8.
Applicant 3 (Insert details about applicant/s). It is my recommendation that Applicant (Insert number)
is the most suitable for your property, (Insert reasons why)
. Please confirm you are happy to proceed with Applicant (Insert number)
as the new tenant/s for your property or if you have any queries we can assist with before making your final decision. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 5 –
New tenant –
Entry costs & payment requirements EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Entry Costs and Payment Requirements ATTACHMENT/S: Dear Congratulations on being approved as the new tenant at (Insert property address).
A holding deposit of one week’s rent ($
insert amount
) will secure the property for you and is payable now, it is non-refundable. It will be taken off market once this deposit has been received. The holding deposit will form part of the first fortnightly payment. A bond of 4 weeks rent ($
insert amount
) will be directly lodged to the Rental Bonds online. Depending on the payment method, it may take up to 3 days to notify us that the bond has been paid. We require tenants to pay fortnightly rent in advance with the first payment due prior to your lease commencement date. The balance of the first payment due will take into account the holding deposit already paid (Balance of $
insert amount
remaining). Once all of the above funds have been paid and the legal documents executed, the keys to the property will then be released to you. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 6 –
New tenant –
Sending out legal documents EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Tenancy Approved ATTACHMENT/S: Tenant Information Statement, Rental Bonds Online Information, Copy of the keys, Residential Tenancy Agreement, Premises Condition Report and Strata By laws
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Congratulations again as being approved as the new tenant at (
insert property address
), we can confirm receipt of your 1 weeks rent holding deposit. The agreed term of your lease is (
insert number
) months at $(
insert rent amount
) per week. We have set up an appointment to collect your keys at (insert date and time)
at our office. Please find attached the following documents for your perusal: 1.
Tenant Information Statement 2.
Rental Bonds Online Information 3.
Copy of the Keys 4.
Residential Tenancy Agreement 5.
Premises Condition Report 6.
Strata By laws Please find below a list of Property Management staff that can assist with any queries you have during your tenancy. •
Rental Payments = Trust Account Manager •
Repairs & Maintenance = Property Manager •
Complaints = Senior Property Manager •
Property Inspections = Property Manager Please do not hesitate to contact me if you have any queries about the above. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 7 –
Routine Inspection Report to landlord EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Routine Property Inspection Report & Maintenance Requirements ATTACHMENT/S: Routine Property Inspection Report Dear The inspection at your property (
insert property address
), took place today. I have attached a copy of the report for your information. The tenants have kept the property in (insert condition of property)
. The following maintenance items were observed which are included in the report, please advise your instructions regarding these matters: (Insert maintenance items) We look forward to hearing back from you shortly and please let us know should you require any further information. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 8 –
Repair requests to landlord seeking instructions EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Repair Requests ATTACHMENT/S: Dear Your tenant/s at (insert property address)
have advised us of the following repair requests: (Insert repair requests as listed by the tenant) We have determined the priority of the items and believe they need to be attended to in the following order: (Insert repairs in order of priority) Please advise us on how you would like to proceed and if you have any preferred tradespeople you would like us to use. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 9 –
Notify tradesperson of repair/quote request EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Repair/Quote Request ATTACHMENT/S: Dear Please advise your availability to complete the following job request: (insert details of the job) The Property details are: -
Address: (insert address)
-
Tenant: (insert tenants name)
-
Tenant contact details: (insert tenants contact details)
-
Budget: (insert agreed budget amount)
-
Access arrangements: (insert access arrangements)
Please let us know should you require any further information, and we look forward to hearing back from you shortly about your availability. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 10 –
Tenant confirmation of repairs/maintenance completion EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Confirmation of the repair job completion ATTACHMENT/S: Dear We have received the invoice from (insert name of tradesperson)
for the recent repairs completed at your property. Please confirm that all of the issues listed below have been rectified to a satisfactory standard. (List the repairs/maintenance issues completed) Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 11 –
Landlord confirmation of repairs/maintenance completion EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Repairs completed at (insert property address)
ATTACHMENT/S: (Insert Invoice) Dear The repairs at your property above were recently completed by (insert tradesperson name)
. The tenants have confirmed that the repairs have been completed to a satisfactory standard. I have attached a copy of the invoice for your information. We will proceed with payment of the invoice later this month from the rent held. Should you have any queries please do not hesitate to contact us. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 12 –
Recommendation and improvements recommended to landlord EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Recommendations for Improvements at (insert property address)
ATTACHMENT/S:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Our team at Azure Beach Realty Group have come up with a list of recommendations to maximise your return on your property. These repairs have been spaced out over the course of a year to spread the cost out. (insert recommendation 1) Budget and Timeline: (insert budget and timeline) (insert recommendation 2) Budget and Timeline: (insert budget and timeline) (insert recommendation 3) Budget and Timeline: (insert budget and timeline) Please confirm if these recommendations are to your liking and if you agree to have these put in place for future repairs and maintenance at your property. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 13 –
Informing tenant of upcoming maintenance activities EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: ATTACHMENT/S: Dear I have detailed below a list of future proposed maintenance to your property at (insert property address).
(insert proposed items and approximate dates of completion) If you have any concerns or questions, please do not hesitate to contact our office. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 14 –
Advise landlord of arrears and payment plan EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Arrears at (insert property address)
ATTACHMENT/S: Dear Your tenant who resides at (insert property address)
has fallen into arrears by (insert number of days)
. The tenant has proposed a payment instalment program to catch back up of the below: (insert proposed instalment program) You are under no legal obligation to accept this offer however we recommend that this course is action is the best in ensuring that the rent arrears issue is resolved. The tenant has demonstrated good will in their open communication about their late rent and willingness to rectify it. Please let me know if you are happy for us to proceed with the above proposal or if you would like to discuss this with us further. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 15 –
Advise tenant of arrears payment plan approval EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Agreed rental payment program ATTACHMENT/S: Dear The landlord has approved of your request to catch the outstanding rent up via a payment program as set out below: (insert agreed payment program) Please let us know if you have any queries regarding the above and we look forward to receiving your extra payment shortly. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 16 –
Advise landlord of rental arrears EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Rental Arrears- (insert property address)
ATTACHMENT/S: Tenancy Ledger Dear Your tenant currently residing at (insert property address)
has fallen into arrears by (insert number of days).
As per our agency procedures, we have already contacted the tenant by email regarding their rent arrears and have made several phone calls. The tenant has advised
(insert tenant
’
s comments regarding arrears).
We have attached a tenancy ledger for your reference. We will continue to follow up on this matter and will keep you informed. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 17 –
Advise tenant about rental arrears and negotiate outcome EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Rent Arrears- (insert property address)
ATTACHMENT/S: Tenancy Ledger Dear We would like to advise that as per the attached Tenancy Ledger, your rent is now (insert number of days)
days in arrears. There are two options for the payment of the rent arrears: 3.
A payment plan –
such as an extra $
(insert proposed amount)
a week for (insert number of weeks)
weeks. 4.
The $
(insert arrears amount) payment in one transaction If your rent arrears reaches 14 days, the landlord can legally terminate your tenancy. Please confirm which payment option you would like to proceed with. If you like to discuss this further, please do not hesitate to contact our office. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 18 –
Advise landlord about rental arrears and negotiate outcome EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Rent Arrears- (insert property address)
ATTACHMENT/S: Dear We would like to advise that as per the attached Tenancy Ledger, the rent at the above property is now (insert number of days)
days in arrears. There are two options for the tenant to rectify this, which are: 3.
A payment plan –
such as an extra $
(insert proposed amount)
a week for (insert number of weeks)
weeks. 4.
The $
(insert arrears amount) payment in one transaction If the rent arrears reaches 14 days, you can legally terminate the tenancy. We have suggested both options to your tenant and will advise which one they prefer. If you like to discuss this further, please do not hesitate to contact our office. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 19 –
Advise landlord of advantages and disadvantages of rent increase and tenancy renewal EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Rental Increase and Tenancy Renewal ATTACHMENT/S:
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Dear Your lease at (insert property address)
is due to expire on the (insert date).
Prior to its expiration, it would be helpful to know the advantages and disadvantages of rental increases, and tenancy renewal. Tenancy Renewal Advantages: -
Landlord’s rent default insurance is valid
-
Assurance to landlord -
Can increase the rent annually -
Tenant has guaranteed period of tenancy -
Tenant has to pay break fee if they want to leave early Disadvantages: -
Can’t ask tenant to vacate until end of fixed term
-
Can’t increase the rent until end of fixed term Rental Increase Advantages: -
Small increases more frequently are less likely to make a tenant vacate -
Keeps rent up to or as close to market rent as possible -
Maximise the rental return Disadvantages: -
Increase too high and the tenant might vacate -
Increase too often and the tenant might vacate -
If the tenants vacate you would need to pay re-letting fees and will most likely have a vacancy period This information will hopefully help you come to a conclusion on how you would like to proceed. Please respond with what actions you would like to undertake. Please do not hesitate to contact me with any queries or concerns.
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 20 –
Advise tenant of Lease Renewal and Rent Increase EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Lease Renewal & Rental Increase at (insert property address)
ATTACHMENT/S: Rent Increase Notice Dear We write regarding your upcoming lease expiry on (insert lease expiry date)
. The landlord appreciates your excellent conduct as a tenant and after conducting a market review, the landlord has agreed to keep the rent under market rate. There will be a small increase on the rent to $(insert new rent amount)
per week for a fixed term of (insert new lease term)
months. Please find attached the formal Rental Increase Notice informing you that the rent will increase from the (insert date of increase).
Please advise as soon as possible if you are happy to sign the lease renewal and please do not hesitate to contact our office if you have any questions. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Email Template 21 –
Advise landlord of rent offer from tenant EMAIL TEMPLATE DATE: TO: FROM: SUBJECT: Proposed Rental Increase at (insert property address)
ATTACHMENT/S: Dear Your tenant at the above property has responded to our correspondence regarding the rent increasing. The tenant has advised they would like to negotiate the proposed amount due to the following reasons: (insert tenant/s reasons) The tenant has offered to pay ($insert rent amount)
per week on the proposed lease renewal. Please let me know your instructions regarding this offer or if you would like to discuss this with us further before making a final decision. Kind Regards, (Staff name) (Staff Title) Azure Beach Realty Group
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Document title: Cl_Tenancy_AE_CS_2of3_LMS Page 5 of 37 Resource ID: TBS_19_001_Cl_Tenancy_AE_CS_2of3_LMS STUDENT NAME: Assessment feedback
NOTE: If you are submitting through an online learning platform, the assessor will give you feedback via the platform. Assessment outcome
☒
Satisfactory ☐
Unsatisfactory Assessor feedback
☒
Are you assured that the evidence presented for assessment i
s the student’s own work?
☒
Was the assessment event successfully completed?
☐
If no, was the resubmission/re-assessment successfully completed?
☐
Was a reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document.
Comments: Good Work once again Abdiaziz. This is a very involved assessment and you have completed all tasks to a satisfactory standard. You are satisfactory in this assessment. Assessor name and date:
Gary Armishaw 21/01/2024 NOTE: Make sure you add your name to the footer so it appears at the bottom of each page.
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