BSBINS304_TL_Student Workbook 2023

Contents Getting started .................................................................................................................... 4 What will I learn by completing this workbook? .................................................................... 5 What resources will I need? ................................................................................................... 6 Icon legends ............................................................................................................................ 8 Topic 1: Undertake information processing tasks ................................................................. 9 Overview ............................................................................................................................... 10 Label and protect information ............................................................................................. 11 Check outsourced shelf-ready items for processing ............................................................ 17 Identify details of information resources ............................................................................. 24 Identify issues with processing systems and procedures ..................................................... 26 Key learnings ........................................................................................................................ 30 Topic 1: Check your knowledge ............................................................................................ 31 Topic 2: Arrange resources to facilitate access ................................................................... 34 Overview ............................................................................................................................... 35 Check and organise information resources .......................................................................... 35 Arrange and shelve resources .............................................................................................. 37 Identify and follow safety procedures when handling resources ........................................ 50 Key learnings ........................................................................................................................ 55 Topic 2: Check your knowledge ............................................................................................ 56 Topic 3: Monitor resources ................................................................................................ 58 Overview ............................................................................................................................... 59 Check resource arrangement and report missing or damaged resources ........................... 59 Undertake maintenance and repairs and refer unresolved repairs to your supervisor ....... 61 Key learnings ........................................................................................................................ 68 Topic 3: Check your knowledge ............................................................................................ 69 Answers and feedback for practice activities ..................................................................... 73 Appendices ....................................................................................................................... 87 Image attributions ............................................................................................................. 88 Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

What resources will I need? To complete this unit, you will need the following resources:  Azure Beach Public Library website ( Long URL: https://share.tafensw.edu.au/share/items/e0c16888- 10e6-4c4b-a728-47b2952dc7f4/0/?attachment.uuid=43fa65e6-bdc2-4306-825a-436cedbda14f) or as advised by your teacher Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 Hi there! My name is Sita Singh and I am the Library Technician at Azure Beach Public Library (ABPL) . (Long URL: https://share.tafensw.edu.au/share/items/e0c16888-10e6- 4c4b-a728-47b2952dc7f4/0/?attachment.uuid=43fa65e6-bdc2-4306-825a- 436cedbda14f) I want to welcome you to this unit that focuses on learning to locate, check, record, store and maintain multimedia, digital and print-based information. Knowing how to process information properly and arrange resources so it is easy to access and maintain records is key to your role here at ABPL. As you progress through the workbook, I will be around to share key principles and tips that will guide your understanding. AZURE BEACH PUBLIC LIBRARY

Overview Welcome to Topic 1, where we will kickstart your knowledge of information processing tasks that are critical as a library assistant or technician. In this topic you will learn about:  the process of labelling and protecting information resources  the need to check outsourced shelf-ready items for processing according to organisational procedures  key details of information resources according to organisational procedures and processing systems  procedures relevant to handling resources including safety and security procedures  types of issues with processing systems and procedures. The activities throughout this resource will assist you in your learning. These activities do not form a part of your final assessment however they will contribute to your understanding of the topic area. Answers and feedback for the practice activities are provided at the end of this document. Label and protect information Label information In the library context, materials must be labelled well to make it easy for customers to use. Let’s take a look at what this involves. Using additional labels on library resources Libraries commonly use pre-made stickers to define the resources in their collections, and to assist library customers to find what they want. Libraries use companies like RAECO (Long URL: https://www.raeco.com.au/) and SYBA SIGNS (Long URL: https://www.sybasigns.com.au/) to purchase library specific resources to assist in the organisation and arrangement of the resources in the library. The following are examples of label styles: 1. Coloured spots or shapes or letters Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 It’s Sita, here. We’re about to get started on the first topic. May I suggest you access the Azure Beach Public Library website and keep it open as you work your way through the material (Long URL: https://share.tafensw.edu.au/share/items/e0c16888-10e6-4c4b-a728- 47b2952dc7f4/0/?attachment.uuid=43fa65e6-bdc2-4306-825a-436cedbda14f). AZURE BEACH PUBLIC LIBRARY

Junior fiction paperback books should have the following label features:  fiction letter stickers  use of a coloured sticker  placed on lower section of the book’s spine  books are kept on paperback stands with spines facing out. Audiobooks should have the following features:  call number sticker  number and letter sequence that includes material type, and number of items  located and affixed on lower section of the spine  audiobooks are kept on shelves with spines facing out. Picture books should have the following features:  collection label on front cover  books displayed face out. Security measures Libraries need to have security measures in place to protect the collection from theft or damage. Security measures may include:  automated security systems  magnetic devices, such as those used on CD and DVD covers  magnetic security tape such as tattle tape.  manual or informal security systems, such as the use of dummy cases for CDs and DVDs  RFID tags. In addition to security measures, they have basic information technology (IT) security procedures to ensure library security is managed appropriately and that the building, resources and facilities are held in a secure way. Examples of IT security procedures include:  Regular information security risk assessments.  Requirements for acceptable use of information and communication technology such as access rights, password security, email, messaging and remote access.  Applying access control through restrictions on library users so they can only access networks they have been specifically authorised to use.  Supplier security which includes requirements to protect library data. To deepen your knowledge on standard library IT policies and understand the rationale behind it, head to the State Library of NSW’s Information Security Policy. (Long URL: https://www.sl.nsw.gov.au/about-library/legislation-and-policies/information-security-policy) Protect and cover information resources Covering resources are critical to protecting the material from any condition problems, wear and tear and other damage risks. It will facilitate customers to enjoy the materials in great condition. Some common ways to cover information materials:  Paperbacks are covered in contact.  Hard cover books are covered in plastic. Video Covering a book is more difficult than it sounds! Let’s review the process in action as it will guide you through the process on how to protect your books with different coverings. The following video, Protect a Paperback Book with adhesive Covering (YouTube, 2:04 min) will walk you through each step of protecting a paperback book with adhesive covering. This method will be suitable for any paperback or soft cover books and makes sure you won’t be wrapping books with bubbles on the cover! Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

 adding stamps or ownership details  recording information, such as call number, inside the book or resource  checking shelf-ready resources from external resources  completing partially outsourced tasks  packaging kits and audio-visual formats in customised containers  adding additional stickers or labels such as the Premiers Reading Challenge  covering books in plastic, contact or specialist products  reinforcing resources to make them stronger for loan/use  sending items for binding. Processing can be done in-house, at the library or purchased through a third-party or vendor. We’ll look at some examples of vendors in the next section. Outsource processing materials Processing is tedious, time consuming and labour intensive. It also means that librarians would not have much time to focus on assisting customers. That’s why many libraries no longer process and cover all their stock. In fact, it is now common for libraries of all sizes and types to outsource this work to a private company. The company follows the detailed guidelines given by the library and supplies the stock ‘shelf-ready’. The following are examples of outsourcing companies that process and cover library stock:  James Bennett  Peter Pal  ALS Library Services. James Bennett James Bennett covering products are selected to protect and prolong the life of books in a library environment. (Long URL: https://www.bennett.com.au/customlibraryservices.cfm) James Bennett provides the following services: (James Bennett, 2021)  Customised cataloguing services o Cataloguing service includes English language print, audio visual, multimedia and e-resources  Customised Technical Processing, with a wide range processing options including: - spine labels, black & white, colour and combination - stamping - labels, including barcode, collection, content, reference, full range of genres - security options, including RFID enabling and pre-printed encoded RFID tags - AV repackaging.  Covering options, to prolong and protect the life of books in the library environment: - Book covering is undertaken in-house with technology and equipment that provides practical, enduring and cost-effective covering. Peter Pal Peter Pal is a library supplier that partners with public libraries to assist them in identifying and meeting the needs of customers. (Long URL: http://www.peterpal.com.au/whatwedo/) They help libraries select, acquire, catalogue, process and distribute a vast range of collection resources (Peter Pal, 2021). All selecting, cataloguing and processing services are delivered by Peter Pal’s large in-house team of specialist cataloguing, accessioning, labelling, and covering personnel. No services are subcontracted to third party or off-site suppliers. This gives Peter Pal 100% control over turnaround times and the quality of delivered materials, as well as the ability to continuously improve processes and procedures to achieve better outcomes for clients. Peter Pal has a unique RFID printing and encoding infrastructure that is integrated with their in-house cataloguing system. This provides libraries with customisable encoding and printing of RFID tags. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Figure 7 – Left: ©TAFE NSW 2021. Right: ©TAFE NSW 2021 Left: hard cover (durable) book. Right: RFID tag inside that incorporates barcode and library ownership information. An audio language learning kit should have the following features:  the paper insert is labelled  the plastic of the container protects these labels  blue label on insert shows that the kit comprises 3 discs and 1 booklet  spine label attached to insert spine area  each part of the kit is labelled  each disc has a ‘donut’ ownership label  the booklet has an ownership label on its front cover  the RFID tag is sneakily hidden on the inside of the insert. Figure 8 – Left to Right: © TAFE NSW 2021 Left: blue label insert showing kit contents. Middle: disc has donut ownership label. Right: spine label attached. Consistency You will also need to check shelf-ready items for consistency. Consistency will make the stock look appealing on the shelves and make it easy for staff and customers to locate information on the resource. Variations will arise over time due to better materials (plastic, spine labels), management preference and needs of technology. A classic example of a change over time is the placement of the barcode so self-check machines can read the label. These consistencies mean that spine labels and bar codes will be in a certain position, hardbacks may be in plastic, paperbacks covered in adhesive plastic, purchasing information noted in pencil on inside spine. Another example of change over time is when the library starts to use RFID technology. The barcode and/or library ownership information may be included in the RFID tag. What happens when you shelve? 1. Library items are returned. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

AZURE BEACH PUBLIC LIBRARY Practice activity Activity 3: Understand policies The Azure Beach Public Library falls under the Azure Beach Council and as such, is bound by the requirements outlined in the Azure Beach Council Records Management policy. (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e-60658163ef7a/ 0/?attachment.uuid=29fea242-82e5-468a-a002-7a1f84b9a53c) Review the Azure Beach Council’s Records Management policy and outline the aims of the Azure Beach Council’s Records Management program: Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 Here at the Azure Beach Public Library, we’re governed by various policies and procedures that guide the way we work, including how we identify details of information resources. A great example of this is records management. Our library falls under the Azure Beach Council and as such, we need to adhere to their Records Management policy. Familiarise yourself with the policy and complete the activity below. (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b- 473a-bf3e-60658163ef7a/0/?attachment.uuid=29fea242-82e5-468a-a002- 7a1f84b9a53c)

Identify issues with processing systems and procedures Before an information source can be shelved and circulated around the library, they need to be physically prepared. This is the critical processing step! Processing is a series of tasks and operations that facilitate resources to be located, use and returned to the library from which it originated. Each item has its own processing, maintenance storage issue depending on what it is and the organisational procedures of the library. Some examples of issues with processing systems are:  incorrect barcode provided  located to the wrong collection  incorrect covering  incorrect labelling. You will need to know how to identify issues with processing systems and procedures and which relevant stakeholders to report them to. Such stakeholders may be the Library Management System, your supervisor, the customers, or all the above. The Azure Beach Public Library’s Processing Library Resources policy provides guidance on how their resources should be processed. Specifically, the procedure outlines that the library follows the Dewey Decimal Classification system and how labels and stickers should be positioned. (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e-60658163ef7a/0/? attachment.uuid=b1d38b30-ee4d-4773-9958-12d74dce9123 ) Practice activity Activity 4: Identify processing issues 1. What are two processing systems and procedures issues? Important skills Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

In any work environment, it’s important that all employees have well rounded ‘soft skills’ as well as technical skills – these help people work together and communicate effectively. Working in libraries is no exception! The below skills are foundational and form an important part of your role working in this environment. Table 1 – Skill Descriptions Skill Description Reading How you interpret, consolidate and check the completeness and accuracy of information and data. Remember the saying ‘measure twice, cut once’? Always make sure you understand the information before commencing a task. Writing Writing refers to your ability to record and complete information – this may be both in hardcopy or softcopy (in systems). Oral communication Oral communication is how you speak when engaging with others. It’s important that you communicate clearly and effectively. Two additional skills that will help you to communicate with others are active listening and questioning: - Active listening: pay attention by looking at the speaker directly, use your body language to show you’re engaged in the conversation, provide feedback and respond appropriately. - Questioning: use varied questioning techniques appropriate to the situation. This may include open questions, closed questions, probing or leading questions. Numeracy Numeracy refers to your ability to identify and comprehend mathematical information related to counting and checking information sources. This might be completing an accurate stocktake (counting books), or even may extend to calculating how much of what materials are needed to protect or repair library resources. Teamwork Teamwork refers to your ability to contribute to work group discussions and your ability to comply with work instructions. Some hints to improve your teamwork: - Use active listening - Understand that everyone plays an important role in the team - Acknowledge the effort of others - When provided with a directive, clarify your understanding of the task and ensure it is completed within the time allocated. Self-management Self-management refers to your ability to complete tasks in a logical sequence and your ability to work systematically to undertake tasks. Your ability to prioritise effectively is extremely important when it comes to self- management. Problem solving Problem solving is about your ability to respond to predictable routine problems and how you logically respond to get the job done. When completing a task, consider what solution will deliver the desired outcome. Remember, the quickest solution isn’t always the best one. Technology This skill refers to your ability to use digital technology for basic reading, recording and searching information. This will mean how you use computer systems and software at your workplace to find information, record data, follow procedures and adhere to security requirements. This also extends to your use of technology for communications (email). Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Key learnings The following is a summary of the information covered in this topic:  There are a wide range of additional label styles to label information resources including coloured spots and letters, written labels, genre stickers and special promotions or programs.  Security measures are in place to protect library resources from theft and damage.  The processing of information resources is often outsourced to a private company that will follow the detailed guidelines given by the library and supplies the stock ‘shelf-ready’.  You will still need to check outsourced shelf-ready items when they are returned, against a checklist!  Details of information resources impact how you might label, protect and arrange them. For example, books can be softcover, hardcover or have dust jackets. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 1: Check your knowledge Practice activity Sita Singh, the Library Technician has asked for your help on labelling and processing some new information resources. Review the following questions and select the correct answers. 1. Which of the following are NOT additional label styles the library can use? # Choices Answers A. Coloured spots or stickers ☐ B. Written labels ☐ C. Genre stickers ☐ D. Australian Interlibrary Resource Sharing Directory ☐ 2. You need to organise for next week’s resource materials to be processed by an external vendor. Which of the following are examples of companies that process and cover library materials? # Choices Answers A. James Bennett ☐ B. National Library of Australia ☐ C. ALS Library Services ☐ D. Australian Interlibrary Resource Sharing Directory ☐ Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

3. Some shelf-ready junior non-fiction books have arrived back from processing and require a check. Which of the following features should be checked? # Choices Answers A. No additional plastic covering ☐ B. Genre stickers ☐ C. RFID tag located inside the back cover with barcode ☐ D. Library ownership sticker located inside the back cover ☐ Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Self-check How did you go? You have completed the topic on Undertake information processing tasks . Check the boxes for the tasks you feel confident you can complete. ☐ I can label and protect information resources. ☐ I can check outsourced shelf-ready items for processing according to organisational procedures. ☐ I know how to identify details of information resources according to organisation procedures and processing systems. ☐ I can identify issues with processing systems and procedures. ☐ I can report issues to relevant stakeholders. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 2: Arrange resources to facilitate access Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Overview Now that you know how to undertake information processing, the next step is for you to understand how information resources are organised, arranged and shelved. In this topic you will learn about:  types of common classification systems and formats  methods of organising and arranging materials, equipment and information  procedures relevant to handling resources including safety procedures. Check and organise information resources AZURE BEACH PUBLIC LIBRARY That said, it is important to keep in mind there are a wide range of information material formats. Different library and information science environments will host different products. What you find in a special library, public library or educational library will have similarities and differences. For example, information resources may be:  audio visual or multimedia products such as compact discs, computer games, DVDs, kits  digital, such as e-books, e-journals, online services  print based such as books, journals, magazines, maps, posters, serials. Each library will also have various collections full of resources spread across the different library spaces. Some examples of collections are:  fiction  non-fiction  biography  reference  foreign language  non-print media like records, cassettes, videos and compact discs  magazines and newspapers. Resources and materials can be arranged and organised in libraries in various ways to make it easier for customers to access. It can be by:  format  classification - fiction, non-fiction, reference, etc Format: CDs, DVDs, paperbacks, hardbacks, large print, junior, magazines, newspapers etc Genre: graphic novel, magna, romance  size - folio, quarto, children’s small hardbacks  patron usage - HSC, special interest, age specific, education support, easy readers  physical storage - shelves, display stands, racks, containers  specialist classifications or arrangements - call numbers Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 You will need to learn how to check and organise information sources for arrangement and classification. That’s why it’s important that you understand exactly what classifications there are and methods of arranging the information sources. Remember each library has their own way of doing things.

- custom numbering, coding for a specific purpose  standard book numbering schemes - author and title marks or cutter numbers.  standard classification schemes - Dewey Decimal classification (DDC) - Library of Congress. As the library technician, one of your key duties is to return library materials to their proper home after use. When you do this, it is important that you shelve them accurately! Books are arranged on shelves, but other types of materials such as pamphlets, maps, newspaper clippings and sheet music are usually kept in files. Non-print media and other items may be kept in display racks, drawers or spinners. To shelve accurately, you will need to identify the collection the item belongs to, know how the items in that collection are arranged, and determine where the item is located in that arrangement. Let’s explore some arrangement and shelving methods to help you organise your resources. Cataloguing Resources As we have already covered, depending on the library you enter, there will be a significant number of resources for communities to access. All libraries will generally have a process for cataloguing their resources – that is, a central place where a summary of what they have available can be searched. These days, most libraries will have a software system for this purpose. AZURE BEACH PUBLIC LIBRARY Library World Library Management is used to organise, maintain and manage ABPL’s collection of resources. The system can be used by both customers and staff of ABPL. The system can be used to: 1. search for resources 2. create a brand new catalogue entry (original cataloguing) 3. modify an existing record to create a record to match the item you want to catalogue (copy cataloguing) 4. import a saved marc file from a different library catalogue 5. add information to a resource (i.e. updated barcode) Arrange and shelve resources Arrange resources As mentioned, different libraries will arrange different resources in different ways. This will depend on the:  formats of the resources the library holds  number of items in each format  the type of users  ways in which users like to look for resources. You will need to arrange and shelve resources based on the required classification and organisational requirements. This also includes for print and non-print resources. The purpose of arranging resources based on certain classifications and requirements in libraries is to facilitate access. What arrangements a library selects will be a combination of things, dictated by materials held, the purpose of the library, previous practices, new demands and physical aspects of the library. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 At our library we use Library World Library Management System for our catalogue of resources. Take a look at our Cataloguing policy for more information (long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e- 60658163ef7a/0/?attachment.uuid=659d23ef-7877-40be-86d4-3db169f10d03).

Let’s take a look at two libraries and how they can arrange resources differently: Table 2 – Library comparison of the arrangement of resources Item/Material Library A Library B Picture books for small children No formal arrangement Organised by colour coded stickers Magazines Organised by topic such as family, health, sport, fashion, architecture Organised alphabetically by the title DVDs Organised by genre such as documentary, horror and mystery Organised by the first letter of the title of the DVD Junior fiction Shelved by the first letter of the Author’s surname Organised on paperback stands by genre such as, animal stories, humorous stories and fantasy stories Additional resources Explore Mrs Lodges Library to give you practice in putting non-fiction and fiction books in order. It will be a great place to test yourself before we dive into some more questions! Remember, fiction books will be based on the first letter of the author’s name . Non-fiction books are in order by Dewey number. (Long URL: https://shelver.mrs-lodges- library.com/) Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 Did you know that fiction collections are normally organised alphabetically by the authors surname or in genre categories? AZURE BEACH PUBLIC LIBRARY

Practice activity Activity 5: Arrange library resources Arranging resources is one of the most integral daily tasks at the library. Since every library has a different method of arranging you will need to be aware of ABPL’s specific policy on Processing Library Resources (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e-60658163ef7a/0/?attachment.uuid=b1d38b30- ee4d-4773-9958-12d74dce9123). Familiarise yourself with the Processing Library Resources policy to answer the following questions: 1. What methods do ABPL use to arrange and organise their resources? Shelve resources There are a variety of ways in which you can shelve resources. In this workbook, we’ll take a closer look at two standard classification systems and formats. They are the Dewey Decimal Classification and Call Numbers. Dewey Decimal Classification Dewey Decimal Classification (DDC) is a classification system which divides all knowledge into a number of disciplines and arranges the topics within each discipline hierarchically. The system assigns a three-digit number to each area of knowledge so that materials can be shelved in numerical order with materials on the same subject together. Within each area, subjects can be further defined by adding additional numbers after a decimal point. (Schools Catalogue Information Service, 2020) Topics within DDC are represented by means of a notation which is largely numerical and decimal. The minimum number of digits in a DDC notation is three. The Dewey Decimal System (DDC) is used by many libraries worldwide. In Australia DDC is used in public, school, state and university libraries. Macquarie University Library is a notable exception. Special Libraries may also use a different system. It is useful for libraries to use the DDC because it coordinates materials on the same subject and on related subjects to make items easier to find on the shelves. For example, one of the DDC disciplines is ‘the arts and recreation’, which contains general topics and more specific topics. These different topics are ranked in relation to each other, from the broader to the more specific. Let’s take this example further:  General: Outdoor sports  More specific: Ball games  Most specific: Soccer Main features of the DDC Hierarchical This means that the system moves from general topics to specific topics. For example: 6 00 Technology 6 4 0 Home economics Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

64 1 Food and drink 641. 5 Cooking 641.5 6 Cooking for special situations, reasons, ages 641.56 3 Cooking for health, appearances, personal reasons 641.563 6 Vegetarian cooking Arrangement of knowledge by broad discipline In DDC, knowledge is divided into ten classes. The first summary of DDC reflects these Ten Main Classes. The Class is represented by the first digit in the notation . Each of the classes 100 to 900 is assigned to a broad discipline (group of related disciplines). The 000 class contains generalities which are not necessarily related to any one discipline. Table 3 – Ten main classes defined by the Dewey Decimal Classification Scheme Dewey number Main Class 000 Generalities 100 Philosophy and psychology 200 Religion 300 Social sciences 400 Language 500 Natural sciences and mathematics 600 Technology 700 Arts and recreation 800 Literature and rhetoric 900 Geography and history Each Main Class has a second summary containing another ten sub-topics. This is also labelled the Hundreds Divisions , which you can explore. (Long URL: http://estrada.cune.edu/staffweb/tom.krenzke/DeweyDecClass-100sDiv.pdf) Each Division is divided into ten sections. The section is represented by the third digit in the notation. Various topics are then represented in the notation by adding a decimal point and adding further digits. Sorting non-fiction books in Dewey order In the library context, non- fiction books are sorted and shelved according to the Dewey Decimal Classification Scheme. Books on trolleys are always sorted left to right – lowest numbers to highest numbers (or smallest numbers to highest numbers). Books are arranged on shelves in the same order, from left to right, from lowest numbers to highest numbers. The following is an example of how the numbers can be ordered.`` Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 Just checking in to see how you’re going with Topic 2 so far. The Dewey Decimal Classification Scheme sounds complicated but once you understand it’s easy, I promise. The basic thing to remember about the Dewey Decimal filing system is this: file digit by digit – not by whole number. Also remember, nothing comes before something . So, when you are going digit by digit in a number and you have nothing else, it counts as a 0. The number 451.01 is read as 451.010 when compared to 451.012. AZURE BEACH PUBLIC LIBRARY

025 026.0352 200.84 303.9994 641.6 657 720.994 994 To sort and shelve books correctly: 1. Read the numbers (from the spine labels) left to right 2. Put the books in order from lowest to highest 300 is LESS than 302 So 300 is shelved BEFORE 302 657 is MORE than 330 So 330 is shelved BEFORE 657 It is important to note that, only when two (or more) books have the same decimal number look at the row below, and then sort alphabetically : 1. Read the digits left of the decimal point as whole numbers . So, the correct order is 302, 395, 501, 657, 658, 994 2. Read the digits after the decimal one by one (moving right). So, the correct order is 302, 302.01 1, 302.01 2 5 a. In the example, 1 comes before 2 – so 302.011 is shelved befor e 302.0125 b. These 3 have 2 as 1 st digit after the decimal point. Look right at the next digit 2 becomes before 5 so 302.225 comes before 302.2506 AND 5 becomes before 9 – so 302.2506 comes before 302.2994 It is worth noting that you don’t need to look at the digits after the zero. AZURE BEACH PUBLIC LIBRARY Another helpful way to understand the numbers is, to try adding zeros to make all the numbers the same length: Think of As 302 302.00000 302.011 302.01100 302.0125 302.01250 302.06 302.06000 302.1 302.10000 302.11994 302.11994 302.225 302. 22 500 2 comes before 5 this book is shelved before the one below 302.2506 302. 25 060 9 comes after 5 this book is shelved before the one below Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 Arr Let me give you a tip that I like to think about it when adding numbers after the decimal point: Think of decimal numbers like money. For example, $125.99 is MORE than $125.95. A book with Dewey number 125.95 is shelved BEFORE a book with Dewey number 125.99.

302.299 302. 29 900 Don’t read this as 302. “two hundred and ninety-nine” Don’t read 302.2506 as 302. “two thousand five hundred and six” Call numbers The call number is the number by which an item in a library’s collection is located on the shelves or other storage areas. There are two key functions of a call number: 1. To provide a unique identity number for each item in the collection. This allows each item to be mapped from the catalogue to its position on the shelves. 2. To arrange items in a logical order on the shelves for quick location and easy, accurate re-shelving. The classification of a library’s collection using a notation such as DDC, is not enough to ensure that each item in the collection will have a unique identity number. Therefore, to distinguish one item on a topic from another on the same topic, libraries select a system of notation to provide a unique identity number. There are different methods of creating a call number. One common method is to add a predetermined number of letters from the author’s surname (or title if there is no author) to the classification notation to create the call number. For example, a book on astronomy (520) by the author Asimov, could have the call number: 520 ASI In addition, the call number may contain a symbol indicating where in the collection the item will be shelved, such as Reference. So a book on astronomy by Asimov located in the Reference collection may have the call number: REF 520 ASI Some libraries have a number instead of the letters of the author, such as, 520 5 A call number is typically made up of three parts: 1. Location symbol. This shows what collection / sequence the item belongs to. 2. Dewey Classification number. This shows what topic and discipline is covered in the item. 3. Book number. This is a number, letter, or symbol used to distinguish on item from all others with the same classification number and location symbol. Let’s take a look at the call numbers used by SI Ultimo TAFE Library. In the Reference collection: Table 4 – Shorthand for types of material Shorthand Type of material REF Reference books P Periodicals In the Lending collection: Shorthand Type of material GC General collection (Fiction) LC Literacy collection (Easy readers) LP` Large Print AV Audio visual (interfiled with Q) Q Quarto (interfiled with AV) Note, these are some examples only. SI Ultimo Library also has three sequences in their book number: • number beginning with single or double digits: Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

567.994 567.994 567.994 1 25 42 • number usually beginning with 1000: 567.994 567.994 567.994 1000 1001 1002 • first 4 letters of the author’s surname: 567.994 567.994 567.994 BOTT CALD CUBB The number sequence is filed before the letters. Video To solidify your understanding of the Dewey Decimal Classification, review this simple video on Dewey Decimal Numbers Explained (YouTube, 4:34). (Long URL: https://www.youtube.com/watch?v=0tFYT1TIFFY) This video, How to shelve library materials by Southeast Regional library explores how to shelve fiction and non-fiction using the DDS (YouTube, 5:17 min). (Long URL: https://youtu.be/FgamomGt8ms) This next short video, Shelving: Non-Fiction by Parkland Regional Library, (YouTube, 4:58 min) explains how books are arranged on the shelves and bays in a library. It will also dive into DDS and how to read spine labels. (Long URL: https://youtu.be/l3WCZiVsDDY ) Alternatively, if you’re after a longer video, take the opportunity to learn more about Shelving (YouTube, 9:32). This video takes you through the perspective of a library staff member as they scan and return books, chat to customers, sort returned items by categories and places each category on a trolley, puts each trolley in order, demonstrates shelving of different types of resources. (Long URL: https://youtu.be/02lwagdjUt0) Resources Additional resources Although you may be familiar with shelving using Dewey Decimal order, now you should practice putting books in Dewey Decimal order. Let’s test your skills in shelving using Dewey numbers.  Dewey Decimal Game by Newcastle University - For this game, you need to sort the books against the clock! (Long URL: https://sixthformstudyskills.ncl.ac.uk/libraries/game-dewey-decimal/)  Ordering decimal numbers game by Khan Academy - Review the video content and have a go at this game to test your knowledge of the DDC. (Long URL: https://www.khanacademy.org/math/in-in-class-6th-math-cbse/x06b5af6950647cd2:decimals/ x06b5af6950647cd2:comparing-decimals/v/another-ordering-decimals-example ) Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity Activity 6: Shelve library resources At ABPL, resources are organised in a few ways, including classification systems and assigning call numbers. As the new library technician, you should be familiar with each of these. 1. A customer has returned five non-fiction books that they were browsing. You will need to accurately reorder them.  101.889 Williams  946.8 Burns  308.209 Philips  946.08 Franks  001 Abrams List them in order based off the Dewey Decimal numbering. 2. What three elements usually make up a call number? Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Identify and follow safety procedures when handling resources Each item has its own processing, maintenance storage issue depending on what it is and the organisational procedures of the library. We will be taking a closer look at this in this section. It is also important that information resources are to be shelved promptly and accurately. Although, it means you will need to be quick when handling resources, you should follow all work health and safety procedures apply regarding handling materials, lifting, reaching high, bending low as well as environmental aspects. AZURE BEACH PUBLIC LIBRARY Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 Every workplace will have their own work, health and safety (WHS) system , policies and procedures in place. (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e- 60658163ef7a/0/?attachment.uuid=e202d342-d204-45d0-957f-3fad04aa19bc)

Storage and care of different formats Table 5 – Storage and care of different formats Material type Examples Equipment required Problems of care Correct Handing procedures Storage and preservation Print Monographs, serial, manuscripts, charts, posters, flash cards etc. Paper acidity, spine damage, tearing, light exposure, biological factors, heat, temperature Clean hands, no overloading of trolleys, no dropping or rough handling, not force opening of books Protective covering, no overcrowded shelves, keep away from light, dampness, good circulation Film Slides, microform – microfilm and microfiche, motion picture, filmstrips Yes, specific equipment for different kinds Scratching of surface, tearing of sprockets, misfiling of slides, microfiche Avoid fingerprints, hold only by edges Folders, carousel, boxes, canisters, keep away from dust and light Magnetic Audio cassettes, videocassettes, computer disks Yes Destroyed by magnetic fields, heat, sun, write- over or deletion Don’t touch tape Store in cases, special display shelves, keep away from magnetic fields, don’t leave in the sun, remove tapes to prevent erasure Digital, PC E-books, E- readers, personal computers, online journals, wifi Yes Dropped, exposed to food, drink, weather, dirt etc, passwords, chords, connections, how to store Use in clean and dry place, have secure passwords and records of, maintain chords, attach chords, proper storage trolleys On racks, away from elements, inappropriate packaging, in sensible place Optical CDs, CD-ROMs, DVDs Yes Scratching Avoid sharp instruments, don’t write on labels Store in cases, special display shelves, clean surfaces Multimedia Kits, CDs, DVDs, equipment Maybe Parts easily lost Keep record of parts, provide correct packaging of parts Boxes, folders Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Material type Examples Equipment required Problems of care Correct Handing procedures Storage and preservation Music Sheet music, scores Flimsy, difficult to store Gentle handling Folders, boxes Cartographic Maps, atlases, globes Need special surface to view maps Size and shape make for difficulty Gentle handling, large surfaces for viewing Lamination, map cabinets, flat storage, hanging files Where do libraries purchase their processing and storage products? Libraries use specialist library companies to purchase processing and storage resources for their collections. The following are examples of companies that libraries can explore to purchase their materials:  Raeco for book covering and repair products, processing and stationery products and storage and display and furniture products. (Long URL: https://www.raeco.com.au/)  Quantum Libraries for their book coverings, repair tools and materials, which can be found in their extensive processing catalogue . (Long URL: https://quantumlibraries.com.au/wp-content/uploads/all_catalogues/ catalogues/processing/index.html#page/1)  Syba Signs are particularly popular amongst school libraries and well-known for their spine labels. (Long URL: http://sybasigns.com.au/)  Fry Library has a broad range of shelving and furniture, book protection, specialised tapes and labelling supplies (Long URL: https://frylibrary.com.au/shop/)  Les Baddocks Book Binders to repair and bind books with traditional and new methods (Long URL: http://www.baddocks.com.au/) Safety procedures Library trolleys  Trolleys need to be moved safely - It is better to push a trolley than to pull a trolley.  Trolleys should not be overloaded with resources - It is better to divide a large number of resources between two trolleys.  Trolleys need to be balanced - Do not overload the top shelf. Handling books  Do not handle large amounts of books at one time.  Move two to four books only between trolleys and shelves and on library shelves.  Do not load books up your arm to move them around the library, use trolleys to move books around.  Do not push a whole shelf of books around to straighten them, move only a few at a time slowly. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Stretching  Do not stretch or strain to move books, or to reach books on high or low shelves.  Make use of library stools to stand and reach higher shelves. Video This video, Ergonomics 101 (YouTube, 12:01 min), is helpful for you to better understand the workplace health and safety standards in your role at the library. It demonstrates the right and wrong way to move trolleys and shelve library resources and shows potential injuries from incorrect movements. (Long URL: https://youtu.be/HZ_zyOchmCw) Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity Activity 7: Identify safety procedures 1. What are three key safety rules when using library trolleys? 2. What is the correct handling procedure for print materials? Key learnings The following is a summary of the information covered in this topic:  Every library has a different way of organising and arranging their resources.  Resources can be arranged in several ways and can be based on format, patron usage, classification scheme, size, specialist classification and storage spaces.  The Dewey Decimal Classification Scheme is useful for libraries because it coordinates materials on the same subject and on related subjects to make items easier to find on the shelves.  There are safety procedures to follow when it comes to handling books, using library trolleys and physically stretching to reach resources. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 2: Check your knowledge Practice activity 1. Review the following statements then write true or false in the space provided. Statements True or False A. Labels on the resources will give information on what type of resource it is and how it is arranged B. Books are placed on shelves from right to left 2. A customer at ABPL has requested a copy of A Game of Thrones by George R. R. Martin. The item may be available in various formats including paperback edition, hardback edition, foreign language edition and DVD. Review the following statement then write true or false in the space provided. Statements True or False A. Each item will be found in a different collection in the library 3. You have been tasked with returning books and moving them from the trolleys to shelves, in accordance with safety procedures. What should you NOT do? # Choices Answers A. Push a whole shelf of books to straighten then ☐ B. Hold between two to four books between trolley and shelves ☐ C. Carry books in your arm around the library ☐ D. Handle only a few books at a time ☐ Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Self-check How did you go? You have completed the topic on Arrange resources to facilitate access . Check the boxes for the tasks you feel confident you can complete. ☐ I can check and organise information resources for arrangement and classification. ☐ I can arrange and shelve resources according to required classification order and organisational requirements. ☐ I can identify and follow appropriate safety procedures when handling resources. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 3: Monitor resources Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Overview Welcome to Topic 3! You’ve now nailed how to undertake information processing tasks, and you know how to appropriately arrange resources to make it easier for customers to access. The final topic will explore how you should monitor those resources. In this topic you will learn about:  the process to check resources for correct arrangement  what to do about missing or damaged resources  basic maintenance and minor repairs of damaged resources  when to refer unresolved repairs to supervisor. Check resource arrangement and report missing or damaged resources Check resources for correct arrangement Items that are returned to the library are passed to the processing workstation. The processing staff will check the items for damage as well as t he Library Management System (LMS) which will advise where and how the item is shelved, and if there is any added labelling required for the resource. As a library technician, you will be required to check resources are correctly arranged and we stress that it’s very important that you shelve accurately! Any items out of order should be corrected. This is because then library customers and other staff members will be able to locate them easily again. Remember, customers don’t know the library’s methods and so, don’t how to arrange and shelve correctly. Report missing or damaged resources When library customers use the library’s resources, they are agreeing to the organisational policies and procedures. One particularly relevant policy is the ‘Lost and Damaged Policy’, which is an integral policy that states the expectation for borrowers to take care when handling the resources, they borrow. It also states they are responsible for any damage that occurs during their loan of the material. g As per organisational policies, borrowers are responsible for library materials they lose or damage. They will be subject to fines that accrue until the item is reported lost, a replacement fee and processing fee is charged. Typically, if the borrower has lost or damaged an item from your workplace, they should report it by calling the landline or emailing the library help desk. As a library technician or assistant, you will be in charge of assessing cases of missing and damaged resources. The following are common situations and the consequences to be enforced:  Library material is reported lost - Borrower will need to pay a replacement cost.  Library material is returned in irreparably damaged condition - Borrower will need to pay a replacement cost.  Library borrower fails to return library material before expiration of the grace period - Borrower may be charged overdue fees. Missing or damaged resources will need to record their status on the LMS as ‘in repairs’ or ‘lost’ and a note should be left to describe the situation:  missing item  being repaired  amount of damage to be paid for  store item safely so the missing piece can be matched to the existing resource when received. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 AZURE BEACH PUBLIC LIBRARY

Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 At ABPL, we do have a missing pieces form that you will be required to complete (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=90b1da1b-b0b7-4674-a103-0ad1452d759b) Most libraries will have their own version of this form, so be sure to familiarise yourself with the library’s particular Processing Resources policy.

Practice activity Activity 8: Report missing or damaged resources You are working through the processing workstation at ABPL. An HSC student has just returned a Geography textbook, but you notice that the kit is missing the textbook CD. Refer to ABPL’s Processing Library Resources policy to see what the steps are for a disc replacement (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a- bf3e-60658163ef7a/0/?attachment.uuid=b1d38b30-ee4d-4773-9958-12d74dce9123). What are the key steps to reporting the missing CD? Undertake maintenance and repairs and refer unresolved repairs to your supervisor Collection maintenance Libraries need to maintain and preserve their collections in order to provide an efficient service to clients. This means that materials need to be kept in a usable condition, and that certain storage and shelving practices are followed to this end. An optimal library collection would be one that is reviewed consistency for accuracy, currency, usage, diversity and subject area gaps. Tasks involved in collection maintenance include:  End processing . The physical preparation of library materials for inclusion in the collection which may involve covering or strengthening them or storing them in appropriate packaging.  Storage . Library materials vary greatly in kind, size and shape and require different storage methods.  Shelving Placing materials on the shelves or in the correct storage facilities for access and retrieval.  Care of the collection. Providing the correct environment for the materials, checking their physical condition and repairing damaged materials.  Stocktaking. Checking the order of materials on the shelves and detecting any missing or lost items. Collection maintenance is important because:  library materials are expensive and, in some cases, impossible to replace  materials need to be kept in good order and condition to make sure that they are accessible and ready to use  clients are more likely to use materials which are in good condition and tend to avoid damaged or worn items. End processing Library materials are prepared for shelf readiness after they have been catalogued and classified. Some tasks include: Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

 Assigning call numbers which are usually made up of a classification number and book number or letters. This is recorded in the item and on spine labels attached to the outside cover or spine.  Attaching circulation stationery such as date due slips, item barcodes, security labels/strips/RFID tags.  Protective covering is applied to books to strengthen them and minimise soiling. This can take the form of adhesive contact, plastic or dust jackets depending on the type of item.  Weak or fragile materials may be strengthened with aids such as tape and cloth strips on book hinges and corners. Storage For all material formats, the appropriate storage method needs to be selected to ensure that all items remain in good condition. Factors for choosing storage methods include:  cost  appearance  available space  library clients  need for prevention of damage to materials  staffing levels  rarity of materials. Damage and repair of library materials Through general use, mishap, natural forces, storage or intent, materials and items will become damaged in a library. Library staff require skills to perform basic repairs, recognise problems that need to be referred on and operate within the library guidelines. Damages may relate to:  desensitisation of security devices  fading due to light exposure  missing/torn pages  items or parts of kits missing  scratched discs  pest infestation  smoke  vandalism  water/liquid ingress (stains and mould)  wear and tear  broken spines  yellowing/aged  folded pages  handwriting  chewing (child or animal). Identifying damaged items may be through:  client notification  assessing items as they are returned  through regular shelf checking /history of items procedures. Ideally there will be a review process that allows the status of the item to be marked as “repairs” or similar terminology on the library management system. This process will be built into various library personnel job descriptions. These same people may make the repair or repairs may be performed by dedicated staff members. This structure depends on size and type of library, contrast a one-person school library to a large public library. If an item is not repaired due to amount of damage, borrowing history of an item or prohibitive cost of repair then it must be written off in the library management system and a decision made whether a replacement is necessary. Let’s take a look at some examples of damaged library stock so you know how to identify them when you do come across them: Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Figure 9 – Nine examples of damaged library stock including chewed book corners, damaged covers, damaged kids, loose pages, marked text, spine wear, torn books, torn pages and water damage. © TAFE NSW 2021 R epair materials Basic maintenance and minor repairs may cover the following :  Applying protective coverings such as Contact Plastic or laminated book and magazine jackets Cleaning CDs and DVDs.  Mending or replacing packaging of kits.  Repairing or replacing pages.  Replacing broken CD or DVD cases.  Replacing security tags.  Strengthening spines. Materials used to perform these repairs will be of high standard. For example:  good quality, easy to use contact  strong plastic covering or jackets  professional disc cleaning devices  cloths  cleaning fluids  acid free, non-yellowing adhesive tape  fabric woven adhesive tape  strong and wide staplers. Disposal of materials The disposal of material from a library will happen if a material is out of date, superseded or damaged and therefore no longer useful to the library. (Deakin University Library, 2021) Every library will have a policy that dictates the retention and disposal of their collection materials. It is sometimes known as ‘weeding’ guidelines. Once items become deselected, they will be disposed of according to the libraries’ guidelines. Browse the State Library of NSW’s Retention and Disposal Policy to understand how public libraries may dispose of their materials. (Long URL: https://www.sl.nsw.gov.au/sites/default/files/retentiondisposalpolicy_1.pdf) Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Resources Additional resources Want to know more about book repairs? Let’s take a page from the experts and learn from the best! Browse this website where Librarians Share Their Best Book Repair Tips . With these tips, you’ll be well-equipped for any school library. To gain a deeper understanding on how to assess damaged items, explore the website Damaged items by Libraries Tasmania as it explains how to avoid damage and provides a list of considerations to apply when assessing damage. ( Long URL: https://libraries.tas.gov.au/school-library/Pages/collections-damage.aspx ) Video To solidify our understanding on how to properly handle books, let’s explore the following video Proper Book Handling For Library Staff (YouTube, 22:43 min). This video will show us common book damage that you may encounter in public libraries and how you might address them. (Long URL: https://youtu.be/m2rXL71TmRM) Review the following video on How to Repair Worn Book Spines and Corners (YouTube, 1:10 min). This will be a great starting point for your learning journey on how to repair books. (Long URL: https://youtu.be/ejL2a4GQAjg) If you’re looking to repair torn and loose pages, explore the following video by Raeco on How to Repairing Loose and Torn Pages (Long URL: https://youtu.be/718h8UySCH0) Referrals for unresolved repairs In your library services role, you may encounter repairs in which you cannot resolve. In such situations, you should refer these to your library supervisors. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022 ABPL take our collection weeding and maintenance policy very seriously. You can find the guidelines in the Processing Library Resources policy (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e- 60658163ef7a/0/?attachment.uuid=b1d38b30-ee4d-4773-9958-12d74dce9123). ljd ABPL has different weeding and retention rules for different formats. For videos and music, it’s six months. For talking books, it is 12 months.

Practice activity Activity 9: Damage and repair resources Figure 9 – Book with spine and binding damage © University of Irvine Library. Long URL: https://www.lib.uci.edu/damaged-books Whilst working at ABPL processing workstation, you come across an old book. Refer to Figure 10 to answer the following questions. 1. What type of damage does this book have? 2. Can this damage be repaired? If yes, what materials will you need to perform the repairs to a high standard? Key learnings The following is a summary of the information covered in this topic: Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

 The Library Management System (LMS) will advise where and how the item is shelved, and if there is any added labelling required for the resource.  Missing or damaged resources need to be recorded in the system and reported to relevant stakeholders such as supervisors.  Minor repairs can often be done in-house by library staff or specialists.  Where an item is irreparable, borrowing history of an item or prohibitive cost of repair then must be written off in the library management system and a decision is then made as to whether a replacement is necessary.  The disposal of material from a library will happen if a material is out of date, superseded or damaged and therefore no longer useful to the library. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 3: Check your knowledge Practice activity Sita, the ABPL Library Technician is busy presenting to a group of school kids on their library excursion and has left you to undertake maintenance and repair work. Review the following questions and select the correct answers. 1. What are common ways to identify damaged items? # Choices Answers A. Outsourcing partner notifies you ☐ B. Customers notify you ☐ C. Regular shelf checking /history of items procedures ☐ D. Assessing items when they are returned ☐ 2. Review the following statement then write true or false in the space provided. Statement True or False A. Checking the resources are correctly arranged is important to make sure customers and staff can easily locate it in the future B. End processing is the process of p roviding the correct environment for the materials, checking their physical condition and repairing damaged materials Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

3. Whilst checking, you realise some of the materials are significantly outdated. Review the following statement then write true or false in the space provided. Statement True or False A. Disposal and retention policies usually allow for disposals if a material is out of date, superseded or damaged and therefore no longer useful to the library Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Self-check How did you go? You have completed the topic on Monitor resources . Check the boxes for the tasks you feel confident you can complete. ☐ I can check and organise information resources for arrangement and classification. ☐ I understand how to check resources for correct arrangement. ☐ I can report missing or damaged resources. ☐ I can undertake basic maintenance and minor repairs of damaged resources. ☐ I know to refer unresolved repairs to supervisors. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Assessment You are ready to complete assessment: Knowledge Assessment and Skills Assessment After completing this section of the resource, you should be ready to complete BSBINS304_AE_1of2Knowledge and BSBINS304_AE_2of2Skills. Before you begin you should review:  BSBINS304_UAG. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Answers and feedback for practice activities Topic 1: Undertake information processing tasks Practice activities Practice activity: Page: Activity 1 14 Question: You are working at the ABPL and tasked with labelling some new information resources that have just arrived for processing. For each of the following materials, how would you label it? Use the Processing Library Resources policy to help you with your answers. (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e-60658163ef7a/0/? attachment.uuid=b1d38b30-ee4d-4773-9958-12d74dce9123) 1. A children’s picture book 2. Non-fiction book Answer: 1. A children’s picture book should be labelled with: a. A collection label on the front cover b. Stamp on the inside of the back cover only c. Spine label d. Genre stickers placed above the spine label e. Record that you have borrowed this item slip glued on first page (only one strip of glue at the top) f. Books displayed front on, with their face out 2. A non-fiction book should be labelled with: a. Barcode b. Stamp on the inside of the back cover only c. Spine label d. Genre stickers placed above the spine label e. Record that you have borrowed this item slip glued on first page (only one strip of glue at the top) f. Books kept on the shelves with spines facing out Feedback: A good response would identify at least two elements of each resource. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity: Page: Activity 2 21 Question: Azure Beach Public Library is considering using an outsource company to process and cover their books, DVD’s and audiobooks. When this stock arrives at the library a staff member would be allocated to check each resource for accuracy. You have been asked to unpack and check a box of newly arrived adult fiction books. These all have soft covers. 1. List three things that you think you would need to check for on each item as you unpack the box. Answer: Your answer may include three of the following:  the barcode is placed on the front cover  the spine label that incorporates both genre information and call number is affixed to spine  barcode that includes ownership information  RFID tag is attached to the inside back cover of the book  book covered in clear contact by a machine which gives a smooth finish but the contact does not wrap over the edges of the book Feedback: A good response would identify at least three of the items that would need to be checked for outsourced shelf-ready materials. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity: Page: Activity 3 24 Question: Review the Azure Beach Council’s Records Management policy and outline the aims of the Azure Beach Council’s Records Management program: Answer: The aims of the Azure Beach Council’s Record Management Policy are to:  It has the records it needs to support and enhance ongoing business and customer service, meet accountability requirements and community expectations.  These records are managed efficiently and can be easily accessed and used for as long as they are required.  Records are stored as cost-effectively as possible and when no longer required they are disposed of in a timely and efficient manner.  Council complies with all requirements concerning records and records management practices including the NSW Government’s objectives for recordkeeping.  Records of longer term value are identified and protected for historical and other research.  Digital and other technology dependent records are maintained in an authentic and accessible form for as long as they are required. Feedback: Did you find the Azure Beach City Council’s policy ok? As a reminder, you can find it on the policies and procedures page on the Azure Beach Public Library’s intranet page. Practice activity: Page: Activity 4 25 Question: 1. What are two processing systems and procedures issues? Answer: 1. Some common issues of processing systems include:  incorrect barcode provided  located to the wrong collection  incorrect covering  incorrect labelling. Feedback: A good response will identify at least two of the responses. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Check your knowledge questions Page: 29 Question 1: Sita Singh, the Library Technician has asked for your help on labelling and processing some new information resources. Review the following questions and select the correct answers. Which of the following are NOT additional label styles the library can use? Answer: D is the correct answer. Feedback: Correct: Great work! Australian Interlibrary Resource Sharing Directory is not a label style, it is the directory for inter-library loans. Incorrect: Sorry, that is incorrect; revise Topic 1 and try again. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Page: 29 Question 2: You need to organise for next week’s resource materials to be processed by an external vendor. Which of the following are examples of companies that process and cover library materials? Answer: A and C are the correct answers. Feedback: Correct: Well done! James Bennett and ALS Library Services are both companies that provide collection processing services to libraries. Partially incorrect: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry, that is incorrect; revise Topic 1 and try again. Page: 30 Question 3: Some shelf-ready junior non-fiction books have arrived back from processing and require a check. Which of the following features should be checked? Answer: A, C and D are the correct answers. Feedback: Correct: Great work! You should check that there is no additional plastic covering, that the RFID tag is at the back cover and that the library ownership sticker is also at the back cover. Partially incorrect: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry, that is incorrect; revise Topic 1 and try again. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 2: Arrange resources to facilitate access Practice activities Practice activity: Page: Activity 5 37 Question: Arranging resources is one of the most integral daily tasks at the library. Since every library has a different method of arranging you will need to be aware of ABPL’s specific policy on Processing Library Resources (Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a-bf3e-60658163ef7a/0/? attachment.uuid=b1d38b30-ee4d-4773-9958-12d74dce9123). Familiarise yourself with the Processing Library Resources policy to answer the following questions: What methods do ABPL use to arrange and organise their resources? Answer: By format By classification systems By assigning call numbers By patron use Feedback: A good response would identify at least three of the methods. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity: Page: Activity 6 45 Question: At ABPL, resources are organised in a few ways, including classification systems and assigning call numbers. As the new library technician, you should be familiar with each of these. 1. A customer has returned five non-fiction books that they were browsing. You will need to accurately reorder them.  101.889 Williams  946.8 Burns  308.209 Philips  946.08 Franks  001 Abrams List them in order based off the Dewey Decimal numbering 2. What three elements usually make up a call number? Answer: 1. The correct order is: a. 001 Abrams b. 101.889 Williams c. 308.209 Philips d. 946.08 Franks e. 946.8 Burns 2. The three elements that make up a call number are: a. location symbol b. Dewey classification number c. book number. Feedback: A good response for Question 1 would identify the five books in Dewey Decimal order. A good response for Question 2 would identify all three elements. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity: Page: Activity 7 50 Question: 1. What are three key safety rules when using library trolleys? 2. What is the correct handling procedure for print materials? Answer: 1. The three key safety rules for trolleys are: a. Trolleys need to be moved safely. It is better to push a trolley than to pull a trolley. b. Trolleys should not be overloaded with resources. It is better to divide a large number of resources between 2 trolleys. c. Trolleys need to be balanced. Do not overload the top shelf. 2. The following handling procedures should be mentioned: a. Clean hands b. Gentle handling c. No overloading trolleys d. No forcing books open Feedback: A good response for Question 1 would briefly identify all three rules. A good response for Question 2 would identify at least two of the responses. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Check your knowledge questions Page: 51 Question 1: Review the following statements then write true or false in the space provided. Answer: A is True. B is False. Feedback: Correct: Nice work! Labels on resources are there to provide information on what type of resource it is and it tells librarians how to arrange it. Also, books are placed left to right. Partially incorrect: Some of your responses are not correct; revise Topic 2 and try again. Incorrect: Sorry, that is incorrect; revise Topic 2 and try again. Page: 51 Question 2: A customer at ABPL has requested a copy of A Game of Thrones by George R. R. Martin. The item may be available in various formats including paperback edition, hardback edition, foreign language edition and DVD. Review the following statement then write true or false in the space provided. Answer: A is True. Feedback: Correct: Fantastic effort. Remember, that resources are arranged based on format, and so belong in different collections in the library, even if they are the same book! Incorrect: Sorry, that is incorrect; revise Topic 2 and try again. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Page: 51 Question 3: You have been tasked with returning books and moving them from the trolleys to shelves, in accordance with ABPL safety procedures. What should you NOT do? Answer: A and C are the correct answers. Feedback: Correct: Well done! That’s right, you definitely should not push a whole shelf of books to straighten them and you should not carry books in your arm around the library. Partially incorrect: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry, that is incorrect; revise Topic 2 and try again. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Topic 3: Monitor resources Practice activities Practice activity: Page: Activity 8 56 Question: You are working through the processing workstation at ABPL. An HSC student has just returned a Geography textbook, but you notice that the kit is missing the textbook CD. Refer to ABPL’s Processing Library Resources policy to see what the procedure is for a disc replacement ( Long URL: https://share.tafensw.edu.au/share/items/b5b52f4b-216b-473a- bf3e-60658163ef7a/0/?attachment.uuid=b1d38b30-ee4d-4773-9958-12d74dce9123). 1. What are the key steps to reporting the missing CD? Answer: 1. The following are key steps to reporting a missing CD: a. Complete memo for supervisor relating to request for replacement disc, mentioning the reason for replacement, the status of the item in LMS, and the borrower to be charged a cost, and the date. b. Write an email to the textbook supplier requesting the replacement CD c. Remember to also add a note on the LMS to indicate the situation – missing CD Feedback: A good response would identify all three key steps Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Practice activity: Page: Activity 9 62 Question: Whilst working at ABPL processing workstation, you come across an old book. Refer to Figure 10 to answer the following questions. 1. What type of damage does this book have? 2. Can this damage be repaired? If yes, what materials will you need to perform the repairs to a high standard? Answer: 1. Spine and binding damage 2. Yes, the damage can be repaired. Materials required to perform repairs may include: a. good quality, easy to use contact b. strong plastic covering or jackets Feedback: A good response for Question 1 would correctly identify the type of damage. A good response for Question 2 would answer yes and provide at least two materials in the response. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Check your knowledge questions Page: 64 Question 1: Sita, the ABPL Library Technician is busy presenting to a group of school kids on their library excursion and has left you to undertake maintenance and repair work. Review the following questions and select the correct answers. What are common ways to identify damaged items? Answer: B, C and D are the correct answers. Feedback: Correct: Well done! That’s correct, damaged items are usually identified by customers notification, regular shelf checking and assessing returned items. Partially incorrect: Some of your responses are not correct; revise Topic 3 and try again. Incorrect: Sorry, that is incorrect; revise Topic 3 and try again. Page: 64 Question 2: Review the following statement then write true or false in the space provided. Answer: A is True. B is False. Feedback: Correct: Great effort. That’s right, resources should be correctly arranged because it makes sure customers and staff can easily locate it! Also, end processing is defined as physical preparation of library materials for inclusion in the collection which may involve covering or strengthening them or storing them in appropriate packaging. The definition in B actually belongs to the care of materials. Partially incorrect: Some of your responses are not correct; revise Topic 2 and try again. Incorrect: Sorry, that is incorrect; revise Topic 2 and try again. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Page: 65 Question 3: Whilst checking, you realise some of the materials are significantly outdated. Review the following statement then write true or false in the space provided. Answer: A is True. Feedback: Correct: Well done! Yes, disposal of materials occurs when the resource is no longer useful to the library. That may be because it’s out of date, superseded or damaged. Partially incorrect: Some of your responses are not correct; revise Topic 1 and try again. Incorrect: Sorry, that is incorrect; revise Topic 2 and try again. Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Appendices References Deakin University Library. (2021). Disposal od library materials . Retrieved December 2021, from Deakin University: https://www.deakin.edu.au/library/about/collection-guidelines/disposal-of-library- materials James Bennett. (2021). Customised Library Services . Retrieved December 2021, from James Bennett: https://www.bennett.com.au/customlibraryservices.cfm Peter Pal. (2021). What we do . Retrieved December 2021, from Peter Pal: http://www.peterpal.com.au/whatwedo/ Schools Catalogue Information Service. (2020, March). Lesson 6: Organising your collection - classification, Dewey and call numbers . Retrieved December 2021, from Schools Catalogue Information Service: https://scis.edublogs.org/2020/03/23/lesson-6-organising-your-collection-classification-dewey-and- call-numbers/ Tomlin, N., & Kandarasheva, I. (2014). Ready or Not?: An Assessment of Shelf-Ready Materials Management Practices in US Academic Libraries. Library Resources & Technical Services, 58 (3). doi:https://doi.org/10.5860/lrts.58n3 Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022

Image attributions Title Page Creator Licence Modified/By Cover image – A diligent male student reading a book 1 Cottonbro © Pexels copied under licence N/A Sita Singh, Library Technician at Azure Beach Public Library 5, 6, 14, 15, 18, 23, 32, 34, 36, 40, 41, 47, , 55, 60 Syba Signs © TAFE NSW 2021 TAFE NSW Document name: BSBINS304_TL_StdWkbk © TAFE NSW 2022