Provide Multimedia Support: Skills Assessment for BSBINS306

Skills assessment Criteria Unit code and name BSBINS306 | Provide multimedia support Qualification/Course code and name Student details Student number Student name Assessment declaration Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment. This assessment is my original work and has not been:  plagiarised or copied from any source without providing due acknowledgement.  written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned. Student signature and date Document title: BSBINS306 _AE_Sk2of2 Page 1 of 25

Version: 1.0 Date created: 8 February 2022 Date modified: 4 January 2024 For queries, please contact: Technology and Business Services SkillsPoint Ultimo © 2022 TAFE NSW RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2022 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: 4 January 2024. For current information please refer to our website or your Teacher/Assessor as appropriate. Document title: BSBINS306 _AE_Sk2of2 Page 2 of 25

Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The aim of this assessment is to assess your skills and knowledge required to use a range of multimedia equipment and programs at a non-specialist level. Assessment event number 2 of 2 Instructions for this assessment This is a skills-based assessment that assesses your ability to demonstrate skills required in the unit. This assessment is in four parts: 1. Part 1 – Scenario 1 2. Part 2 – Scenario 2 3. Part 3 – Scenario 3 4. Part 4 – Scenario 4 And is supported by:  Observation checklist  Assessment checklist  Assessment feedback (not included here)  Simulated organisation for example Azure Beach Public Library (Long URL: https://share.tafensw.edu.au/share/file/e0c16888- 10e6-4c4b-a728-47b2952dc7f4/1/AzureBeachPublicLibrary.zip/ index.html ) or as advised by your teacher  Philips CD Sound Machine (AZ215B/12) (Long URL: https://manualsbrain.com/en/manuals/922986/?page=7)  ABPL WHS Risk Assessment Procedure (docx) (Long URL: https://share.tafensw.edu.au/share/items/e9b48a7a -4f90-4144- bac4-5adf10114c3e/0/?attachment.uuid=d7d572c9-75fb-405b- Document title: BSBINS306 _AE_Sk2of2 Page 3 of 25

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Assessment details Instructions a343-ba755b736282 ) or as advised by your teacher  ABPL Information and Communications Technology (ICT) Guidelines and Procedure (Long URL: https://share.tafensw.edu.au/share/file/b5b52f4b-216b-473a- bf3e-60658163ef7a/1/ICT%20guidelines%20and %20procedures.pdf ) or as advised by your teacher  ABPL Email template (Long URL: https://share.tafensw.edu.au/share/items/40b02ff1-0175-4b64- 8e99-7e4cc66c5121/0/?attachment.uuid=a5f52316-bd6b-4c34- 8559-68f43ade383c ) or as advised by your teacher  Epson projectors (Long URL: https://www.epson.com.au/products/projector/EB-972.asp? groupid=59&grouptypeid=30) Note : This assessment may contain links to external resources. If a link does not work, copy and paste the URL directly into your browser. Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must be available at the arranged time to complete all the assessment criteria as outlined in the assessment instructions. All parts of the observable task must be performed to a satisfactory level as indicated in the criteria section of the observation checklist. All oral questions must be answered correctly to be deemed satisfactory in this assessment task; however, Teachers/Assessors may ask you additional questions to confirm your understanding of the task. Document title: BSBINS306 _AE_Sk2of2 Page 4 of 25

Assessment details Instructions If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period. What do I need to provide? • TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601. • Computer or other device with access to the internet and relevant Microsoft Office applications • Writing materials, if required What the Teacher/Ass essor will provide  Access to this assessment and learning resources, including the student workbook and any supporting documents or links.  Access to the workplace or simulated environment for example Azure Beach Public Library (or as advised by your teacher) and relevant organisational templates and resources. (Long URL: https://share.tafensw.edu.au/share/items/e0c16888-10e6-4c4b- a728-47b2952dc7f4/0/?attachment.uuid=43fa65e6-bdc2-4306- 825a-436cedbda14f) Due date Time allowed Venue See Unit Assessment Guide 7 hours (indicative only) TAFE NSW campus/TAFE Digital Campus/TAFE NSW Moodle/a location determined by your assessor Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Document title: BSBINS306 _AE_Sk2of2 Page 5 of 25

Assessment details Instructions Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus. Document title: BSBINS306 _AE_Sk2of2 Page 6 of 25

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Specific task instructions The instructions and the criteria in the tasks and activities below will be used by the Teacher/Assessor to determine whether the tasks and activities have been satisfactorily completed. Use these instructions and criteria to ensure you demonstrate the required skills and knowledge. If this assessment requires you to record information, your Teacher/Assessor will provide you with an appropriate document/template. You will have the option to record your participation in some parts of this assessment and submit as video evidence. If you are submitting video evidence, you must:  Provide a video for each participation clearly meeting all requirements.  Ensure you have access to the equipment and resources required to participate in each demonstration.  Follow the Video recording instructions (pdf) . This one-pager includes useful tips, links to resources, and a demonstration video. URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0- 0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c  Address the questions or items listed in the observation checklist, either during the demonstration or record them in a separate video file. Important information: If you are studying this unit at a campus, your teacher will instruct you which simulated organisation to use in order for you to complete the assessment tasks. If you are an online student, you will need to use the Azure Beach Public Library as a simulated organisation and the Library World as the library management software in order to complete the assessment tasks. Document title: BSBINS306 _AE_Sk2of2 Page 7 of 25

Part 1: Scenario 1 To complete this part of the assessment, you will participate in a scenario to demonstrate your ability to complete skills-based tasks to industry standards. Your demonstration will be used as part of the overall evidence requirements of the unit. You should refer to the list of criteria provided in the observation and assessment checklists to understand what skills you need to demonstrate in this section of the assessment. These checklists outline the assessment criteria your Teacher/Assessor will be marking you on. Once completed you will need to submit this assessment to your Teacher/Assessor for marking. Scenario You are working as a Library Technician at your local library. While returning CD’s to shelves, you are approached by Aimee, a 5 year old child. Aimee asks about what you are doing and is surprised to learn that before you could listen to music on your phone or computer, CD’s were used. Aimee has never seen a CD or a CD player before. Aimee is soon joined by a parent who asks whether you have the time to show Aimee how a CD player works. (Long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b-a728- 47b2952dc7f4/1/AzureBeachPublicLibrary.zip/intranet.html) Question 1: Your library has a Philips CD Sound Machine (AZ215B/12) (long URL: https://manualsbrain.com/en/manuals/922986/?page=7). Write a summary of how you set up a CD player (not plugged in) and explain how it is used including the following functions: - Electrical cord - On/off - Volume - Play - Pause - Stop - Skip forward / skip backward - General care and maintenance of CD’s Include images of the buttons in your response. Document title: BSBINS306 _AE_Sk2of2 Page 8 of 25

Question 2: After returning the CD player to its stored location, you notice an older CD player with a damaged electrical cord. a) Outline what steps you would take in accordance with the ABPL WHS Risk Assessment Procedure (long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=d7d572c9-75fb-405b-a343-ba755b736282 ) or as advised by your teacher. Document title: BSBINS306 _AE_Sk2of2 Page 9 of 25

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b) Using the hierarchy of controls outlined in the ABPL WHS Risk Assessment Procedure (long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=d7d572c9-75fb-405b-a343-ba755b736282 ), or as advised by your teacher, what action would you take to make the environment safe? c) What recommendation would you make to library management regarding upgrading or repairing the damaged CD player? Document title: BSBINS306 _AE_Sk2of2 Page 10 of 25

Part 2: Scenario 2 To complete this part of the assessment, you must participate in a practical activity that will demonstrate your ability to complete skills-based tasks to industry standards. Your responses will be used as part of the overall evidence requirements of the unit. You should refer to the list of criteria in the assessment checklist to understand what you need to demonstrate in this section of the assessment. This checklist outlines the assessment criteria used to assess your performance. Once completed, submit this assessment and the tasks and activities you are required to complete to your Teacher/Assessor for marking. Scenario You are working as part of the ICT (IT) Help Desk at Azure Beach Public Library (ABPL) supporting the Media Hub Centre, or as advised by your teacher. Review the services offered by the help desk, for example at ABPL, the ICT Help Desk provide the following service to staff and customers:  Provide a central point of contact for users to log ICT related incidents or ICT service requests  Provide a first line support and a troubleshooting service  Manage and monitors the ICT incident/service request resolution process  Facilitate communication between IT staff, users and third parties Question 1: You receive the following ticket from a library customer: TO: ICT Help Desk FROM: Ryan Jennings RE: Mozilla Firefox continues to crash Hi there – I have been using the desktop computer REF: #05 in the Media Hub Centre but unfortunately each time I try to use Mozilla Firefox, the browser crashes. Can you please advise what steps I should take to resolve this? Review the Information and Communications Technology (ICT) Guidelines and Procedure (long URL: https://share.tafensw.edu.au/share/file/b5b52f4b-216b-473a-bf3e- Document title: BSBINS306 _AE_Sk2of2 Page 11 of 25

60658163ef7a/1/ICT%20guidelines%20and%20procedures.pdf ) or as advised by your teacher and recommend at least two steps that could be taken to resolve this issue. Question 2: You receive another ticket from a library customer as follows: TO: ICT Help Desk FROM: Matt Stock RE: Program for video editing Hi – I’m a new member to the library and would like to use video editing software to edit one of my videos from my recent holiday. Does the library have any programs that would be useful for this? I’m not great with computers either so if you could provide a user guide to help get me started that would be great! Review the software offered by ABPL on the services page of the library’s website (long URL: https://share.tafensw.edu.au/share/file/e0c16888-10e6-4c4b-a728-47b2952dc7f4/1/ AzureBeachPublicLibrary.zip/services.html ), or as advised by your teacher, and summarise what options are available to Matt. Document title: BSBINS306 _AE_Sk2of2 Page 12 of 25

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Question 3: The following week you receive a follow up ticket from Matt Stock regarding video editing. TO: ICT Help Desk FROM: Matt Stock RE: Program for video editing – follow up Hi – thanks for the information provided. I ended up trying to use Quicktime but I’m still having a few issues navigating the program. Is there anyone that I can sit down with for some help? You remember discussing video editing with one of your colleagues in the lunchroom a few weeks ago. Outline what steps you could take to further assist this customer. Document title: BSBINS306 _AE_Sk2of2 Page 13 of 25

Part 3: Scenario 3 To complete this part of the assessment, you will participate in a scenario and role play to demonstrate your ability to complete skills-based tasks to industry standards. The role play can be digitally recorded and submitted as evidence. Your demonstration will be used as part of the overall evidence requirements of the unit. You should refer to the list of criteria provided in the observation and assessment checklists to understand what skills you need to demonstrate in this section of the assessment. These checklists outline the assessment criteria your Teacher/Assessor will be marking you on. Once completed you will need to submit this assessment to your Teacher/Assessor for marking. Scenario You are working as a Library Technician at a library for example Azure Beach Public Library . You receive the following email from your Librarian Manager. Hi there, Our Adobe sales rep just emailed me and said we could add a Lightroom photography plan to our Adobe Creative Cloud license for an additional $89.95 / month. This would give us access to Lightroom across all of our desktop computers, laptops and iPads. I don’t know much about it unfortunately and really don’t have the time to look into it. I was hoping you could pull together a bit of a presentation for me so I can understand what it does and whether this is something we should explore further. I also heard there is a difference between Lightroom and Lightroom Classic. Not sure what it is, but it would be good to know! Can you please have a look into whether this is a good idea for the library and how much it might cost over a five-year period? I’d like you to present this to me at the end of the week please. Also, can you kindly check in with your teammate for their point of view? We don’t offer our customers anything like this at the moment. Photo editing is so popular these days, who knows, it might even increase foot traffic through the doors! Question 1: Using the ABPL email template , or as advised by your teacher, draft an email to David, fellow Library Technician at the library, asking for their advice noting their photo editing experience. Be sure to share context of the request. (Long URL: Document title: BSBINS306 _AE_Sk2of2 Page 14 of 25

https://share.tafensw.edu.au/share/items/40b02ff1-0175-4b64-8e99-7e4cc66c5121/0/? attachment.uuid=a5f52316-bd6b-4c34-8559-68f43ade383c) Note – remember the due date for your presentation to the library manager. Consider this when dating your email to David. Question 2: Research Lightroom based on the email request. Include the following: - Product overview (including the difference between Lightroom and Lightroom classic) - Benefits of giving members access to Lightroom - Estimated cost over five years - Recommendation as to whether the library should explore Lightroom further Note – assume David has responded to your enquiry advising that it would be great for the library to get Lightroom as its extremely popular and is at the cutting edge in terms of photo editing. Question 3: Meet with the library manager (role play with video submission) to deliver the information requested in their email. Note – you will need an additional person to act as the Librarian Manager in the role play. See tips for video submission. Document title: BSBINS306 _AE_Sk2of2 Page 15 of 25

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Table 2 – Tips for video submission Person in the role play Suggested actions and flow Student Greet the other person. Confirm your understanding of the request that was made Summarise the information that you found during your research Make a recommendation as to whether the library should purchase Lightroom for customers to use. Person playing the role of Librarian Manager Play the role of the Librarian Manager who has asked the student to complete this work. Listen attentively Ask questions as needed At the end of the presentation, advise the student as to whether the library will progress with Lightroom. Document title: BSBINS306 _AE_Sk2of2 Page 16 of 25

Observation checklist – Part 3, Question 3 The observation checklist will be used by you to mark the student’s performance in Part 3, Question 3. Use this checklist to understand what skills the student is required to demonstrate in this section of the assessment. This checklist outlines the assessment criteria you will be marking the student on. All the criteria must be met. The student’s demonstration will be used as part of the overall evidence requirements of the unit. You may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed. Table 3 Observation Checklist Task # Task/Activity performed S U/S Assessor comments (Describe the student’s ability in demonstrating the required skills and knowledge) Part 3, Q3 Submits a video of the recording. ☐ ☐ Confirms understanding of task/request ☐ ☐ Provides adequate information: Product overview (including the difference between Lightroom and Lightroom classic) Benefits of giving members access to Lightroom Estimated cost over five years Recommendation as to whether the library should explore Lightroom further ☐ ☐ Selects and uses appropriate words to establish and maintain effective spoken communication ☐ ☐ Uses various questioning techniques to confirm or clarify understanding. ☐ ☐ - Demonstrates active listening (used appropriate body language, provides feedback and responds accordingly). ☐ ☐ Document title: BSBINS306 _AE_Sk2of2 Page 17 of 25

Part 4: Scenario 4 To complete this part of the assessment, you will participate in a practical activity and role play to demonstrate your ability to complete skills-based tasks to industry standards. The role play component can be digitally recorded and submitted as evidence. Your demonstration will be used as part of the overall evidence requirements of the unit. You should refer to the list of criteria provided in the observation and assessment checklists to understand what skills you need to demonstrate in this section of the assessment. These checklists outline the assessment criteria your Teacher/Assessor will be marking you on. Once completed you will need to submit this assessment to your Teacher/Assessor for marking. Scenario You are working as a Library Technician at a library for example Azure Beach Public Library (ABPL). The library has just received a delivery of two new Epson projectors to be used in the libraries meeting rooms. (Long URL: https://www.epson.com.au/products/projector/EB- 972.asp?groupid=59&grouptypeid=30) As you unpack the new projectors, you read in the user manual that in order for the projectors to maintain their three year manufacturer’s warranty, they need to be tested and tagged by a qualified electrician every 12 months. Question 1: Using the ABPL email template , or as advised by your teacher, draft an email to a local electrician seeking a quote for routine testing and tagging over the next three years for the two newly purchased projectors. (Long URL: https://share.tafensw.edu.au/share/items/40b02ff1-0175-4b64-8e99-7e4cc66c5121/0/? attachment.uuid=a5f52316-bd6b-4c34-8559-68f43ade383c) Question 2: You receive a response from the electrician and forward it through to the Librarian Manager for consideration. You receive the following email back. Document title: BSBINS306 _AE_Sk2of2 Page 18 of 25

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Hi, Thanks for sharing the response from the electrician you contacted about conducting regular testing and tagging of our projectors. I’m happy for you to progress based on the response they provided. Can you please arrange the regular maintenance and also get them to repair that electrical cord on the CD player in the storage room as well? Thanks. Contact the electrician and leave a voicemail requesting the following: - Routine maintenance of the projectors outlining how frequently the library requires the projectors to be serviced. - Also request that on their first visit, they perform repairs on the damaged electrical cord of the CD player sitting in the storage room. Don’t forget to introduce yourself and reference the email exchange from Part 4, Question 1. Document title: BSBINS306 _AE_Sk2of2 Page 19 of 25

Observation checklist – Part 4, Question 2 The observation checklist will be used by you to mark the student’s performance in Part 4, Question 2. Use this checklist to understand what skills the student is required to demonstrate in this section of the assessment. This checklist outlines the assessment criteria you will be marking the student on. All the criteria must be met. The student’s demonstration will be used as part of the overall evidence requirements of the unit. You may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed. Table 4 Observation Checklist Task # Task/Activity performed S U/S Assessor comments (Describe the student’s ability in demonstrating the required skills and knowledge) Part 4, Q2 Submit a voice recording. ☐ ☐ Confirm services requested and what the library would like to progress with ☐ ☐ Document title: BSBINS306 _AE_Sk2of2 Page 20 of 25

Assessment Checklist The assessment checklist will be used by you to mark the student’s performance in this assessment. Use this checklist to understand what skills the student is required to demonstrate in this section. This checklist outlines the assessment criteria you will be marking the student on; all the criteria must be met. The student’s demonstration will be used as part of the overall evidence requirements of the unit. Document title: BSBINS306 _AE_Sk2of2 Page 21 of 25

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Table 5 Observation Checklist Task # Task/Activity performed S U/S Assessor comments (Describe the student’s ability in demonstrating the required skills and knowledge) Part 1, Q1 Write a summary of how you set up a CD player (not plugged in) and explain how it is used including the following functions: electrical cord, On/off, volume, play, pause, stop, skip forward / skip backward and general care and maintenance of CD’s. Include images of the buttons in your response. ☐ ☐ Part 1, Q2 a Outline what steps you would take in accordance with the ABPL WHS Risk Assessment Procedure or as advised by your teacher. ☐ ☐ Part 1, Q2 b Using the hierarchy of controls outlined in the ABPL WHS Risk Assessment Procedure (long URL: https://share.tafensw.edu.au/share/items/e9b48a7a-4f90-4144-bac4- 5adf10114c3e/0/?attachment.uuid=d7d572c9-75fb-405b-a343-ba755b736282), or as advised by your teacher, what action would you take to make the environment safe? Part 1, Q2 c What recommendation would you make to library management regarding upgrading or repairing the damaged CD player? ☐ ☐ Part 2, Q1 Review the Information and Communications Technology (ICT) Guidelines and Procedure , or as advised by your teacher, and recommend at least two steps that could be taken to resolve this issue. ☐ ☐ Part 2, Q2 Review the software offered by the library on the services page libraries website and summarise what options are available to Matt. ☐ ☐ Document title: BSBINS306 _AE_Sk2of2 Page 22 of 25

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Task # Task/Activity performed S U/S Assessor comments (Describe the student’s ability in demonstrating the required skills and knowledge) Part 2, Q3 After receiving the follow up enquiry and based on your understanding your colleague’s experience, outline what steps you could take to further assist this customer. ☐ ☐ Part 3, Q1 Using the ABPL email template, or as advised by your teacher, draft an email to David, a fellow Library Technician at the library asking for their advice noting their photo editing experience. Be sure to share context of the request and ensure the email is dated in line with the deadline provided for the task. ☐ ☐ Part 3, Q2 Research Lightroom based on the email request. Include the following: - Product overview (including the difference between Lightroom and Lightroom classic) - Benefits of giving members access to Lightroom - Estimated cost over five years - Recommendation as to whether ABPL should explore Lightroom further ☐ ☐ Part 3, Q3 Meet with the Librarian Manager (role play with video submission) to deliver the information requested in their email. See observation checklist. ☐ ☐ Part 4, Q1 Draft an email using the correct template to a local electrician seeking a quote for routine testing and tagging over the next three years for the two newly purchased projectors. ☐ ☐ Document title: BSBINS306 _AE_Sk2of2 Page 23 of 25

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Task # Task/Activity performed S U/S Assessor comments (Describe the student’s ability in demonstrating the required skills and knowledge) Part 4, Q2 Contact the electrician and leave a voicemail requesting annual testing and tagging (routine maintenance) and repairs on the damaged electrical cord. Submit a voice recording for assessment. See observation checklist. ☐ ☐ Document title: BSBINS306 _AE_Sk2of2 Page 24 of 25

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Assessment feedback NOTE: This section must have the Teacher/Assessor and student signature to complete the feedback. If you are submitting through the TAFE NSW online learning platform, your Teacher/Assessor will give you feedback via the platform. Assessment outcome ☐ Satisfactory ☐ Unsatisfactory Assessor feedback ☐ Has the assessment declaration for this assessment event been signed and dated by the student? ☐ Are you assured that the evidence presented for assessment is the student’s own work? ☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document. Comments : Assessor name, signature and date Student acknowledgement of assessment outcome Would you like to make any comments about this assessment? Student name, signature and date Document title: BSBINS306 _AE_Sk2of2 Page 25 of 25

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1 (ORIG) BSBINS306_AE_Sk2of2 (1)

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