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Skills Assessment 1 – ICTICT517
Task 1. Determine objectives and Gaps
1.1
Overview of the business including its business domain (50 - 100 words)
Devon Technical College is a private Registered Training Organisation (RTO) with a campus based in Western Melbourne. It offers over 40 certificate and diploma level qualifications in the Vocational Education and Training (VET) sector for a large number of subjects. The main Mission of the college to
provide quality education and To become Australia’s number one education provider using modern technologies and teaching platforms. The current objectives are To deliver first-class education using modern technologies and To provide customer service excellence beyond expectations. 1.2
Business objective for each of the strategic goals in the strategic plan
1.
To offer students new ways of learning
By incorporating modern technologies and interactive learning tools, the objective is to provide students with diverse and engaging learning opportunities and Enhance the
educational experience by adopting innovative teaching methods and technology
2.
To expand throughout Australia
Establish a strong nationwide presence to cater to a wider audience and enhance brand recognition. The goal is to strategically expand to different regions across Australia, tapping into new markets
3.
Increase student numbers for the 2019 year
Achieve higher student enrollment by implementing targeted marketing strategies
he objective involves utilizing data-driven marketing campaigns, optimizing Arqam Muzammil SI21402
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Skills Assessment 1 – ICTICT517
enrollment procedures, and enhancing customer
4.
Create a new ICT lab for the students
Enhance the learning environment by providing students with a modern ICT lab to facilitate practical skill development. By establishing ICT lab, the
organization aims to equip students with hands-on experience and proficiency in technology
1.3
Gap Analysis Report for Devon Technical College
GAP Analysis Template
Executive summary
This Gap Analysis Report aims to provide an overview of the current Devon Technical College strategic objectives in relation to its Information and Communication Technology (ICT) system. The report outlines the desired future state of the ICT system, identifies the technical gaps between the current and desired states, and suggests ICT technologies to bridge these gaps.
Background
Devon Technical College is a private Registered Training Organisation (RTO) with a campus based in Western Melbourne. It offers over 40 certificate and diploma level qualifications in the Vocational Education and Training (VET) sector for a large number of subjects. The main Mission of the college to provide quality education and To become Australia’s number one education provider. The ICT background of Devon Technical College use a mixture of laptops and desktop machines which all Arqam Muzammil SI21402
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Skills Assessment 1 – ICTICT517
have Windows 10 and Microsoft Office 2016 installed on them. The network is managed by two servers. An Admin server has Windows Server 2016 installed on it. A Student server also has Windows Server 2016 installed on it and is used by the students for study purposes
Strategic objectives
The organisation has the following strategic objectives:
To deliver first-class education using modern technologies
To provide customer service excellence beyond expectations
To implement sustainable practices
Current ICT network
There are currently 450 students that attend the institute across a wide range of classrooms. Depending on their studies, students who require access to a computer are given access Windows 10 desktop machine and a word processor and other software applicable to their studies. Devon Technical College use a mixture of laptops and desktop machines which all have Windows 10 and Microsoft Office 2016 installed on them. The network is managed by two servers. An Admin server has Windows Server 2016 installed on it. A Student server also has Windows Server 2016
installed on it and is used by the students for study
Gap analysis
The following table contains gap analysis for each of the strategic goals:
Strategic
Current State
Future State
Gap
Technology
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Skills Assessment 1 – ICTICT517
Objective
To offer students new ways of learning
Traditional classroom-based teaching with limited integration of innovative teaching methods.
Diversified learning approaches that incorporate technology-
enhanced methods for a more engaging
and effective learning experience.
ack of modern educational technologies such as interactive e-
learning platforms, multimedia resources.
Canvas is a user-
friendly LMS with a modern
interface. It offers intuitive course design, interactive features, and robust communication tools. It's suitable
for both K-12 and
higher education institutions.
To expand throughout Australia
Limited presence
in specific regions of Australia.
Establishment of a wider network of branches or campuses across various locations in Australia.
Insufficient IT infrastructure to support seamless communication
and data sharing among multiple locations.
Wide Area Network (WAN) solutions for interconnecting branches, cloud-
based collaboration tools,
Increase student numbers for the 2019 year
Existing student enrollment figures from previous years.
A substantial increase in the number of enrolled students for the specific year.
Limited use of digital marketing and data analytics to target and attract potential students effectively.
Customer Relationship Management (CRM) system with lead generation and tracking capabilities,
Create a new ICT lab for the students
Absence of a dedicated ICT lab
for students.
Establishment of a fully equipped and modern ICT lab to facilitate practical learning and technology exploration.
Lack of appropriate physical infrastructur
e, hardware, and software
for the ICT lab.
Procurement of computers, software licenses, networking equipment, and multimedia resources for the ICT lab
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Skills Assessment 1 – ICTICT517
Task 2. Develop a recommendation report
In response to the identified gaps from the Gap Analysis Report, it is recommended that Devon College implement a comprehensive set of ICT system components to bridge these gaps effectively.
The hardware infrastructure should use high-performance servers, network switches, and storage solutions to support data-
intensive operations, seamless communication, and collaboration across locations. Software recommendation for the college.
To attract and enrol more students, a ENROLEMENT system such as
wisenet
software can streamline the enrolment process by automating various tasks, such as data entry, form submission, and document collection. Canvas is a user
-friendly LMS
with a modern interface. It offers intuitive course design, interactive features, and robust communication tools. It's suitable for both K-
12 and higher education institutions. The Robust firewalls and intrusion detection systems are essential to protect sensitive student and operational data.
Implementing user authentication protocols and access controls prevents unauthorized access to ICT systems these tools are really helpful for students
.
2.
2 Based on your research from the previous task and using a word processor, develop an ICT Recommendation Report using the following template. ICT Recommendation Report Template
Background
This report presents recommendations for enhancing the Information and Communication Technology (ICT) infrastructure of our organization in alignment with strategic objectives. Based on the findings of the conducted Gap Analysis, this report outlines the necessary ICT components and strategies. Our organization has set forth strategic objectives encompassing innovation in education, expansion, enrollment growth, and modernization of
our ICT lab
Strategic objectives
1.
To offer students new ways of learning
2.
To expand throughout Australia
3.
Increase student numbers for the 2019 year
4.
Create a new ICT lab for the students
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Security requirements:
In security requirements Firewalls and Intrusion Detection/Prevention Systems (IDS/IPS) Deploying firewalls at network entry points will filter incoming and outgoing traffic,
Implement ACLs to control which devices and users are allowed to communicate with specific network resources. These security are really helpful to stop accessing someone in the system .
Hardware requirements
Consider a Cisco ASA 5506-X Firewall with Advanced Security License for robust network security. The cost for this firewall starts at around AUD 1,500.
Opt for an HPE Aruba 2530 24-port Managed Switch with Layer 3 features. Prices for this switch range from AUD 700 to AUD 1,000 based on features and configurations.
Standard office PCs can be Dell OptiPlex 3080 or HP ProDesk 400 G7 with Intel Core i5 processor, 8GB RAM, and 256GB SSD. These PCs are priced at approximately AUD 800 to AUD 1,000 each.
Choose a Cisco 1000 Series Integrated Services Router, such as the Cisco ISR 1111. These routers start at around AUD 1,200.
hphotovideo.com/c/product/1225632-REG/
cisco_asa5506_k9_asa_5506_x_with_firepower.html
https://www.arubanetworks.com/products/switches/access/2530-series/
Laptop Storage for College—Types of Storage & How Much You Need - Get Smart Soon
.
wireless networking - Setting up router on a college network - Super User
Software requirements
.
Wisenet Enrollment Software offers a range of significant benefits that contribute to streamlined and efficient administrative processes within educational institutions.
Example: . Wisenet Enrollment Software
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Skills Assessment 1 – ICTICT517
Cost: Starting from approximately $50 AUD per user per month.
Canvas:
Benefits:
Canvas is a user-friendly LMS with a modern interface. It offers intuitive course design, interactive features, and robust communication tools. It's suitable for both K-12 and higher education institutions.
Cost:
Canvas pricing is usually based on the number of users. Prices can range from AUD 2,000 to AUD 6,000 annually for a medium-sized institution
https://www.servicenow.com/products/customer-service-management.html?
campid=59966&cid=p:csm:dg:nb:prsp:exa:goog_apj_all_en_CSMT_prsp_NB:apj:all&s_k
wcid=AL!11692!3!513477618847!p!!g!!customer%20response
%20management&ds_c=GOOG_APJ_ALL_EN_DEMANDGEN_CSMT_PRSP_NonBrand_PH
R_Other-
RES&cmcid=71700000082524555&ds_ag=Customer+Management_PHR&cmpid=587000
06975378715&ds_kids=p62823777767&gclid=CjwKCAjw5_GmBhBIEiwA5QSMxMvBAsLfI
Bjm3GHgdcrH1llkUU-dp2PLGb89CU7sQc9tcPLeo6HTrxoCossQAvD_BwE&gclsrc=aw.ds
Advantages and disadvantages
The implementation of the new ICT system has a number of benefits:
Providing students advanced and engaging learning opportunities linked to new online learning environments
Increasing the college's brand recognition, boosting revenue and profitability by increasing enrolment.
Providing students access to modern technological infrastructure and resources.
Improved client service through effective student management software.
Reducing of environmental effect due to sustainability efforts.
The introduction of the new ICT system has certain drawbacks as well:
High upfront expenditures related to hardware and software purchasing.
Trainings and implementation, challenges with staff and student change adaptation.
Potential software and hardware incompatibilities.
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Difficulties of implementing proposed changes to ICT systems
Implementing suggested modifications to ICT systems can be challenging, some are:
Financial constraints related to capital investments in hardware and software.
Time limitations related to staff and student adoption and training.
Compatibility of new hardware and software components.
Coordination challenges related to the introduction of a new system.
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