IT 272 Project Two
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School
Southern New Hampshire University *
*We aren’t endorsed by this school
Course
272
Subject
Information Systems
Date
Apr 3, 2024
Type
docx
Pages
5
Uploaded by BailiffMusic8488
Welcome to Packages Plus Delivery (PPD)! As an important part of our team, it's essential that you understand the role of technology in our workplace, especially the Internet of Things (IoT) and Artificial Intelligence (AI). In this section, we'll provide you with an overview of these technologies, their significance in our operations, and the reasons behind why we feel it’s important we utilize them!
What is IoT?
IoT refers to the network of connected physical devices and objects that have sensors, software, and network connectivity. These devices collect and exchange data, making our
work environment smarter, more efficient, and safer.
Examples of IoT in the Workplace
Employee Badges:
Our employee badges use RFID technology to enhance security and allow for easy access control to certain areas of the building. They enable efficient entry to the building, ensuring only authorized personnel have access to certain areas.
Computer and Building Sign-In Requirements:
Our computers and building entrances use IoT to monitor access. This ensures that only authorized employees can use our systems, reducing the risk of unauthorized access and data breaches.
GPS Systems in Delivery Vehicles:
IoT is integrated into our delivery vehicles to find the best routes, track delivery progress, and help our drivers feel safe and connected. This allows us to provide accurate delivery times to our customers and
ensure we’re being efficient.
Impact of IoT:
Positive Aspects
Efficiency:
IoT streamlines operations, reducing manual processes and increasing efficiency.
Safety:
IoT helps in maintaining a safe workplace, ensuring only authorized personnel have access to sensitive areas.
Customer Service:
IoT enables us to provide real-time tracking and delivery updates to our customers.
Negative Aspects
Privacy Concerns:
Employees may feel their privacy is invaded due to continuous monitoring.
Data Security:
Ensuring the security of IoT devices and data is crucial to prevent data breaches.
What is AI?
Artificial Intelligence (AI) is the simulation of human intelligence performed by a machine.
It uses data and algorithms to assist in answering questions and finding solutions in a more efficient way. Examples of AI in the Workplace
Chatbots:
AI-powered chatbots are used to provide quick responses to customer inquiries and assist employees with routine tasks.
Data Analysis:
AI algorithms analyze large amounts of data to provide insights, helping us make data-driven business decisions.
Predictive Maintenance:
AI predicts equipment issues, reducing downtime and making sure our equipment is always in good working condition.
Impact of AI on Business Strategies
Efficiency:
AI automates repetitive tasks, freeing up employees to focus on more creative work.
Competitive Advantage:
AI helps us stay competitive by enabling data-driven decisions and providing insights into market trends.
Customer Service:
AI-powered chatbots enhance customer support, providing quick and accurate responses to customer issues or questions. Impact of AI on the Workforce
Enhanced Productivity:
Employees can leverage AI to streamline their work and make more informed decisions.
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Continuous Learning:
PPD encourages continuous learning and skill development to adapt to technological changes.
Security and Societal Concerns
AI presents both security and societal concerns:
Security:
Protecting AI and IoT devices from cyber threats is crucial to safeguard sensitive data.
Bias and Fairness:
Ensuring that AI algorithms are fair and unbiased is essential to prevent discrimination and promote equality.
At PPD, we take these concerns seriously and have implemented security measures and ethical AI practices to address them.
Conclusion
We hope this section of the handbook has clarified the role of IoT and AI in our workplace. These technologies are vital for improving business strategies, meeting customer needs, and ensuring the safety and well-being of our employees. If you have any further questions or concerns, please don't hesitate to reach out to our IT department for assistance. Thank you for being a part of the PPD team!