Review Questions - HMSM Chapter 1 Natalie Atutubo
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Feb 20, 2024
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11/5/23, 1:39 PM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites 1. What is the business case for investing in risk management? A business case for risk management helps to align stakeholders by providing a clear and objective view of the potential benefits and costs of the investment, building consensus, and reducing resistance to change. 2. What are some of the security and safety concerns that hotels face? For hotels, concerns about loss prevention start with the potential losses that guests may face. To better provide for the physical safety of guests while in their guestrooms, the locking systems for guestrooms have evolved from simple locks with metal keys to quite sophisticated electronic locks. In addition, hotels have responded to guests’ desires to secure their assets in the guestroom by providing in-room safes. Many of these safes have been modified so that personal computers can be secured and, in some instances, even charged while in the safe. Food safety is another area of increased attention as management seeks to provide a safer and higher-quality food and beverage experience for guests. Better workplace safety programs and equipment, and better management of injuries and illnesses have all contributed to a reduction in employee injuries and improved working conditions in hotels. Finally, the combination of better technology and procedures has led to a significant reduction in the number and seriousness of hotel fires. 3. The risk management process consists of which four steps? Identification of Risk. Assessment of Potential Losses. Selection of Proper Risk Management Instruments. Finalizing and Implementing the Plan. 4. What is the difference between a hazard and a peril? The factors that might cause a loss are referred to as perils; the factors that might create or increase the chances of loss are known as hazards. 5. What are some actions a hotel can take to control its losses? https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/32[%3Bvnd.vst.idref%3Dvst-f91fb1ed-7935-4e55-b360-6f370049¢ccbb]l/4... 1/2
11/5/23, 1:39 PM SECURITY AND LOSS PREVENTION MANAGEMENT VTS E-BOOK : Review Questions, Internet Sites Employee training. Emergency planning, exits and lighting. Parking lot maintenance. Winter preparation. Slips and trips management. Detectors and alams. 6. What are some of the benefits of risk management to a business? 1. Managing Risk Leads to More Efficient, Consistent Operations. 2. Risk Management Helps Businesses Identify and Avoid Unapparent Risks. 3. A Good Risk Management Strategy Can Help Protect Your Brand. 4. Proactively Addressing Problems Can Boost Customer Satisfaction. 5. Risk Management Can Help Maximize Your Bottom Line. 7. What are some general elements that should be included in any hotel’s security program? Access Control. Vehicle Security. Key Management. Video Surveillance. Building Identification and Accessibility. Duress Alert and System (Panic Buttons) Security Staffing. Evacuation procedures. Phone and mobile device security. Guest Asset Security. High-Security Safes. Cash Handling Procedures. 8. What are some major loss events involving hotels? Fires, Structural Failures, Earthquakes, Floods. https://bookshelf.vitalsource.com/reader/books/978-1-949324-61-7/epubcfi/6/32[%3Bvnd.vst.idref%3Dvst-f91fb1ed-7935-4e55-b360-6f370049¢ccbb]l/4... 2/2
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