ITM415 Quizzes
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School
Toronto Metropolitan University *
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Course
415
Subject
Information Systems
Date
Feb 20, 2024
Type
Pages
12
Uploaded by EarlFreedomTapir19
QUIZ 1 - No Marks___________________________________________________________
Q1: Which of the following statements about processes is correct?
Multi-Select
1) Business departments have processes.
2) IT departments do not have processes.
3) Business departments do not have processes that are relevant to IT departments
4) Business processes involve only internal participants.
Q2: A BPM life cycle ______
1) is cyclical
2) is a continuous improvement process
3) contains a series of phases
4) All of the above
5) None of the above
Q3: In which phase of the BPM life cycle is the process architecture developed?
1) Process identification
2) Process discovery
3) Process analysis
4) Process design
5) Process implementation
Q4: A process contains components including ______.
Multi-Select
1) input(s)
2) output(s)
3) activities
4) event(s)
5) actors
Q5: In which phase of the BPM life cycle are as-is models developed?
1) Process identification
2) Process discovery
3) Process analysis
4) Process design
5) Process implementation
Q6: What is the title of the stakeholder that is responsible for monitoring and controlling
a process?
1) Management team
2) Process owner
3) Process participants
4) Process analyst
Q7: What are the characteristics of a process?
Multi-Select
1) A process should be measurable.
2) A process is developed to fulfill organizational goals.
3) A process could be automated.
4) A process can not be changed.
5) A process could generate multiple outcomes
Q8: A process could involve ______
1) people within an organization
2) people outside an organization
3) Both A and B
4) Neither A or B
Q9: A functional organization stresses on _____.
1) hierarchy
2) functional optimization
3) department based planning
4) All of the above
5) None of the above
Q10: Compared to functional organizations, process oriented organizations are more
______.
1) adaptive
2) collaborative across departments
3) synergetic across the organization
4) All of the above
5) None of the above
QUIZ 2 ______________________________________________________________________
Q1: Which of the following could be a case type for Loblaws, the Canadian supermarket chain?
1) dairy, meat, fruits and vegetables
2) in-store sales and online sales
3) Both A and B
4) Neither A or B
Q2:A BPM life cycle ______.
1) is cyclical
2) is a continuous improvement process
3) contains a series of phases
4) All of the above
5) None of the above
Q3: This is a multi-select question.
Reference models are ______.
1) models mainly used for the manufacturing industry
2) models used for process classification
3) models used for identifying processes
4) models that can be used for process improvement
Q4: This is a multi-select question.
What are the characteristics of a process?
1) A process should be measuable.
2) A process is developed to fulfill organizational goals.
3) A process could be automated
4) A process can not be changed.
5) A process could generate multple outcomes
Q5: The Porter's value chain model is level ____ of process architecture and differentiates
______ processes from _____ processes.
1) one, support, core
2) two, core, support
3) three, value-added, primary
4) four, primary, support
Q6: This is a multi-select question.
A process contains components including ______.
1) input(s)
2) output(s)
3) activities
4) event(s)
5) actors
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Q7: In which phase of the BPM life cycle are as-is models developed?
1) Process identification
2) Process discovery
3) Process analysis
4) Process design
5) Process implementation
Q8: The process landscape model is the ______.
1) level one model of process architecture
2) level two model of process architecture
3) level three model of process architecture
4) level four model of process architecture
Q9: In which phase of the BPM life cycle is the process architecture developed?
1) Process identification
2) Process discovery
3) Process analysis
4) Process design
5) Process implementation
Q10: What are key characteristics of processes?
1) Processes are hierarchical.
2) Processes are interconnected.
3) Processes serve different purposes.
4) All the above
5) None of the above
QUIZ 3 ______________________________________________________________________
Q1: A customer went to Amazon and ordered two books. After she completed the order,
she received an email confirmation of the order she just placed. What is the end event of
the order process?
1) email confirmation
2) order
3) order confirmation sent
4) All of the above
5) None of the above
Q2: Tom is facing three choices: go watch a movie, attend a party, and/or go shopping.
He has time for all three activities, but he could also choose one. Given the scenario,
which type of gateway would you choose?
1) XOR
2) OR
3) AND
4) None of the above
Q3: Which one of the following presents a valid name for a process? (Check all that
apply)
1) Handling the downpayment process
2) credit risk assessment process
3) Insurance claim
4) car rental
Q4: This is a multi-select question. Which of the following statements about events is
correct?
1) One process could have only one end event.
2) One process could have multiple start events
3) An event has to be named by a noun phrase
4) An event has to be named by a verb phrase
Q5: Alice is really busy today. She has to be innovative to finish all the things on her
plate. For example, when she talks to a client, she emails to her colleagues about her
ideas for a project they are collaborating on. Given the scenario, which gateway would
capture Alice's activities?
1) XOR
2) OR
3) AND
4) None of the above
Q6: A customer walked into a Starbucks store. He checked the menu and then left. In this
case, what triggers the Starbucks' order process?
1) A customer walks into the store
2) A customer checks the menu
3) A customer leaves the store
4) None of the above
Q7: Which one of the following is an event?
1) customer arrived
2) urgent mail sent
3) money deposited
4) all of the above
5) none of the above
Q8: There are three courses of action: A, B, C, each of which is associated with a
distinctive condition. In this scenario, which gateway shall be used?
1) XOR
2) OR
3) AND
4) None of the above
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QUIZ 4 ______________________________________________________________________
Q1: The statement that " lanes can be nested within each other at multiple levels" is ____.
1) True
2) False
Q: Jane applied for universities and recently received an offer from one of the universities. The
deadline to accept the offer is Oct 2, by which we will have ____ decision(s). Which type of
gateway would you use to represent the decision?
1)one; no gateway is needed
2)two; XOR
3)three; OR
4)four; AND
Q3: This is a multi-select question. Which one of the following could affect the flow of a
process?
1)Gateways
2)Text annotations
3)Datastore
4)Data objects
Q4: A ____ flow shall be used for communications between pools.
1)message
2)sequence
3)data
4)None of the above
Q5: Peter is the delivery person of Yummy Pizza, a pizza restaurant specializing in authentic
Italian pizza and also offers a variety of side dishes and drinks. Once a food order is packed,
Peter will deliver it. Upon the delivery, he will also get a cash payment. Based on the scenario,
what is the start event of the delivery process?
1)Pizza is packed
2)Food order is packed
3)Food order packed
4)Pizza packed
Q6: A pool could be named by a(n) _____.
1)actor
2)process
3)organization
4)All of the above
5)None of the above
Q7: Which of the following is the correct name for an event?
1) Customer receives an invoice
2) An invoice is received by customer
3) Invoice received by customer
4) All of the above
5) None of the above
Q8: Peter is the delivery person of Yummy Pizza, a pizza restaurant specializing in authentic
Italian pizza. Once a food order is packed, Peter will deliver it. Upon delivery, he will also get a
cash payment. Based on the scenario, what is the end event of the delivery process?
1)Pizza is received
2)Payment is received
3)Pizza received
4)Payment received
Q9: Subway allows customers to customize their sandwich, including the type of bread, veggie,
meat, cheese, sauce, etc. Given the description, what type of gateway would you recommend
for a customer who wants to order a sandwich?
1)XOR
2)AND
3)OR
4)None of the above
Q10: Which of the following is a valid process name?
1)insurance claim
2)claim insurance
3)Process of insurance claim
4)insurance claim process
5)None of the above
QUIZ 5 ______________________________________________________________________
Q1: Andy wanted to host a party, and needed to determine the amount of food to purchase. He
used an app called PartyFun, and entered the number of adults and children to be invited, their
ethnic background, and season of the party. Based on the information, the app generated three
lists of groceries within three budget ranges. Given the scenario, the activity of the Generate
grocery list is a(n) _____ task (assume the complexity of the decision is high).
1)user
2)service
3)script
4)business rule
5)manual
Q2: In order to file an expense claim, an employee needs to complete an expense report on
paper, scan the completed report as well as receipts to a computer, and then email the Finance
Office the report and receipts. Based on the scenario, the activity of scanning expense
documents (i.e., report, receipts) is a(n) ________ task.
1)manual
2)service
3)business rule
4)user
5)script
Q3: Andy wanted to host a party, and needed to determine the amount of food to purchase. He
used an app called PartyFun, and entered the number of adults and children to be invited, their
ethnic background, and the season of the party. Based on the information, the app generated
three lists of groceries within three budget ranges. Given the scenario, the activity Provide party
information is a(n) _____ task.
1)manual
2)business rule
3)script
4)user
5)service
Q4: In order to file an expense claim, an employee needs to complete an expense report on
paper, scan the completed report as well as receipts to a computer, and then email the Finance
Office the report and receipts. Based on the scenario, the activity of completing an expense
report is a(n) ________ task.
1)business rule
2)service
3)user
4)manual
5)script
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Q5: Andy wanted to file a complaint against a service agent. He went to the company's site and
clicked File a complaint. Then a window popped up, a question appeared at the screen. It said,
"My name is Peter, an AI-enabled agent. Please indicate what kind of complaint you want to
file." Andy then typed in the nature of his complaint. Based on the information, the AI generated
a complaint form for Andy to complete. Based on the scenario, the activity of Inquire the nature
of complaint is a(n)_______ task.
1)manual
2)business rule
3)script
4)user
5)service
Q6: An activity could be a(n) ____________
1)simple atomic task
2)sub-process
3)block of tasks and decisions
4)All of the above
Q7: To link activities from one pool to another, a(n) _______ shall be used.
1)message flow
2)sequence flow
3)event
4)None of the above
Q8: Andy wanted to file a complaint against a service agent. He went to the company'sWeb site,
and clicked File a complaint. Then a window popped up, a question appeared at the screen. It
said, "My name is Peter, an AI-enabled agent. Please indicate what kind of complaint you want
to file." Andy then typed in the nature of his complaint. Based on the information, the AI
generated a complaint form for Andy to complete. Based on the scenario, the activity of
Generate complaint form is a(n)_______ task.
1)script
2)user
3)business rule
4)manual
5)service
Q9: The purpose of having sub-processes is _____.
1)to reduce the level of complexity of a process model
2)to reuse a sub-process
3)to improve the readibility of a process model
4)All of the above
5)None of the above
Q10: In order to file an expense claim, an employee needs to complete an expense report on
paper, scan the completed report as well as receipts to a computer, and then email the Finance
Office the report and receipts. Based on the scenario, the activity of submitting expense
documents (i.e., report, receipts) is a(n) ________ task.
1)business rule
2)service
3)user
4)script
5)manual
QUIZ 6 ______________________________________________________________________
Q1: This is a multi-select question.A BPM event could _________.
1)be placed at the beginning of a process
2)be placed in the middle of a process
3)be placed at the end of a process
4)be a throwing event
5)be a catching event
6)untyped
Q2: Multi-select. Which of the following could be an example of a timer event?
1)3pm o'clock
2)Every other Wednesday
3)By 5pm Friday
4)3 months after application submitted
Q3: For the event-based XOR, the path to be taken is determined by _____.
1)the decision on the XOR gateway
2)the event that happens first
3)Both A and B
4)Neither A nor B
Q4: This is a multi-select question. Which of the following can be a start event?
1)Message
2)Termination
3)Timer
Q5: When a process needs to be aborted, (a)n _____ shall be used.
1)end event
2)termination event
3)start event
4)error event
Q6: This is a multi-select question. The "send message" task _______.
1)bears the same meaning as the throw message event
2)could be attached to a boundary event
3)is exactly the same as the throw message event
4)could have a marker added
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