CMGTCB 555 Systems Analysis and Development Competency 3 Assessment Part 1

docx

School

University of Phoenix *

*We aren’t endorsed by this school

Course

555

Subject

Information Systems

Date

Feb 20, 2024

Type

docx

Pages

Uploaded by GeneralCrownTiger25

1 Change Management Plan – Part 1 University of Phoenix Systems Analysis and Development - CMGTCB/555 Tony Buenger 5/29/2023 Grade: MA

2 Change Management Plan – Part 1 WeLoveVideo is an organization that provides an online platform for individuals and businesses to upload, share, and monetize video content. The platform has experienced rapid growth in recent years, necessitating upgrading the existing system to support current and future demands. This change management plan outlines the strategies for implementing the new system, ensuring positive user experience, and maximizing user adoption. Design for Positive User Experience The new system uses user-centered design principles to support a positive user experience. The intuitive user interface focuses on easy navigation, simple workflows, and clear calls to action. The platform is optimized for different devices, providing seamless experience for users to access the site from their smartphones, tablets, or desktops. The platform has undergone extensive usability testing and validation to ensure enhanced user functionality. Communicating System Changes to Users Effective communication is critical in managing the transition to the new system. WeLoveVideo will adopt a multi-faceted approach to communicate system changes to users. We will use various communication channels such as emails, in-app notifications, and user forums. The communication messages will be tailored to different groups, such as the various business units, the service desk to support internal users, and executive management for analytics and reporting. We will also provide training sessions to educate users on using the new system and take advantage of its new features. In addition to the implementation of a new system, communicating maintenance plans and how to effectively handle unplanned outages is essential. Many systems need planned downtime for security and software patching. Providing a scheduled system maintenance

3 communication plan will help stakeholders and users prepare for system downtime or productivity impacts, if any. When there are major system enhancements, communication and planning are required. It is essential to communicate the new enhancement features of the system to the stakeholders and the importance of the implementation. The communication can include to the process for the enhancement, any new features and capabilities, implementation, organizational change communication plan, and post-implementation support. Providing information about the new features to stakeholders early can help drive user adoption and support. Shaping Communication to Ensure Positive Outlook To ensure a positive outlook, leveraging storytelling to create compelling narratives that speak to the users. Using case studies, testimonials, and success stories from early adopters to showcase the new system's benefits. Transparency about the challenges of the transition and the measures taken to mitigate any potential disruptions. Encouraging user feedback and being responsive to their concerns, demonstrating commitment to improving the user experience. Developing Collateral to Support the New System To support the new system, developing comprehensive collateral such as FAQs, user guides, and video tutorials. These materials will be easily accessible and cover the most common user queries and scenarios. providing support forums where users can interact with each other, ask questions, share knowledge, and experiences. The FAQs will cover technical issues, user account management, and features and capabilities, among other topics. The user guides will be structured to provide step-by-step instructions on using the platform's new features and functionalities. The information will provide quick, easy-to-read information that will help increase user adoption.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

4 Type of Support Available to Users After Implementation After implementation, WeLoveVideo will provide ongoing support to users through various channels. Establishing a dedicated support desk to provide timely assistance to users experiencing technical issues. The support desk will be available; users can access it via phone, email, or chat. Also providing user forums to share knowledge, experiences, and best practices. Encouraging users to provide feedback on the new system and be responsive to their concerns. Additionally, conducting periodic surveys to gauge user satisfaction and identify areas for improvement. Conclusion Successfully implementing the new system requires a comprehensive change management plan that addresses user experience, communication, collateral development, and ongoing support. The new system supports a positive user experience and maximizes user adoption. Effective communication strategies will ensure a positive outlook, including storytelling and tailored messages. Collateral, such as FAQs, user guides, and video tutorials, will support users in adopting the new system. Ongoing support through dedicated support desks and user forums will ensure user satisfaction and identify areas for improvement. With these strategies in place, WeLoveVideo is positioned for a successful transition to the new system.

5 References Pacheco, G. (2023, 05 19). 4 tips CIOs can use to drive change management . Retrieved from TechTarget: https://www.techtarget.com/searchcio/feature/4-tips-CIOs-can-use-to-drive- change-management Valacich, J. S. (2015). Modern systems analysis and design, 8/e (8th ed.). In Chapter 13 - System Implementation (pp. 453-484). Pearson Education. Valacich, J. S. (2015). Modern systems analysis and design, 8/e (8th ed.). In Chapter 14 - Maintaing Information Systems (pp. 487-491). Pearson Education.

CMGTCB 555 Systems Analysis and Development Competency 3 Assessment Part 1

Related Documents