Assessment guideline - BSBOPS504
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School
Unicom College of Business Studies, Rustam, Mardam *
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Course
2021
Subject
Information Systems
Date
Nov 24, 2024
Type
Pages
36
Uploaded by assign7103
Assessment Guideline –
BSBOPS504 This is an example only Please do not copy
Short Answer Questions Question 1 Identify the following relevant to risk management, as applicable to your organisation: ▪
At least two legislation ▪
At least two regulations Briefly explain how each legislation and regulation affects risk management processes in your organisation. Legislation Brief Explanation on How Legislation Affects Risk Management Processes in the Organisation
a. Workplace Injury Rehabilitation and Compensation Act 2013 This Act defines how rehabilitation ……..
b. Regulation Brief Explanation on How Regulation Affects Risk Management Processes in the Organisation a. Workplace Injury Rehabilitation and Compensation Regulations 2014 These regulations define ………
b. Question 2 Identify the following items in relation to risk management and document storage in your organisation. A. Risk management a. At least one policy b. At least two corresponding processes under the policy c. At least two corresponding procedures to carry out the processes B. At least two document storage requirements as per the risk management policy Submit a copy of your organisation’s risk management policies and procedures that you used to answer this question.
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 2 of 36
A. Risk Management a. Risk Management Policy Learner must identify at least one policy related to risk management. Model answer is provided below for assessor’s reference. This policy is intended to provide b. Risk Management Processes Learner must outline at least two processes under this policy, which state what needs to be done and why.
Model answer is provided below for assessor’s reference. i. ii. c. Risk Management Procedures Learner must outline the steps that are generally followed to carry out these processes. ▪
The Centre Manager will requisition supplies and equipment for centre use. ▪
. ▪
. ▪
. ▪
. ▪
▪
B. Document Storage Requirements a. Invoices for goods or services purchased, or bills paid such as rent, rates, insurance, licence fees must be kept for a period of 7 years. b. . Question 3 Define the following types of business risks. Types of Business Risk Definition a. Economic Risk Any significant event causes global markets to fluctuate which in turn keeps economic condition in dynamic state. . b. Compliance Risk . c. IT Security Risk ..
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 3 of 36
d. Financial Risk . Question 4 Define each of the following options for treating risks. Types of Business Risk Definition a. Risk avoidance Organisations tend to avoid risk ……
.. b. Risk reduction . c. Risk sharing . d. Risk acceptance Question 5 For each of the following specific ISO 31000 standards, identify their purpose and at least two key elements. a. ISO 31000:2018: Risk management: Guidelines b. IEC 31010:2019: Risk management: Risk assessment techniques ISO 31000:2018: RISK MANAGEMENT: GUIDELINES PURPOSE Learner must identify what this standard aims to do, i.e. the scope of the standard.
To provide guidelines on managing risk faced by organisations.
ELEMENTS Learner must outline at least two principles that this standard outlines. Use bullet points.
Learner’s response must correspond with at least two of the following: ▪
Integrated: ▪
. ▪
IEC 31010:2019: RISK MANAGEMENT: RISK ASSESSMENT TECHNIQUES PURPOSE Learner must identify what this standard aims to do, i.e. the scope of the standard.
To provide guidance on the selection and application of techniques for assessing risk in a wide range of situations.
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ELEMENTS Learner must outline the purpose of at least two components of risk assessment as outlined in this standard. Use bullet points.
Learner’s response must correspond with at least two of the following: ▪
Risk identification: ▪
. ▪
. ▪
. ▪
Question 6 Explain how the following tools and techniques are used to identify risks for scoping risk management processes: 1. Tools a. SWOT Analysis b. PESTLE Analysis 2. Techniques a. Documentation review b. Brainstorming TOOLS SWOT Analysis This framework is used to evaluate the business process in relation to competition or ……
PESTLE Analysis PESTLE analysis is ……
. TECHNIQUES Documentation review Involves review of documents to determine accuracy, completeness and consistency of information. Brainstorming Process involves interaction among a group of employees engaged with the business activity, …..
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 5 of 36
ASSESSMENT 2: PRACTICAL ASSESSMENT Workplace Project Assessment Project Overview This workplace project assessment requires you to lead at least one risk management process for an organisation or work area. This assessment is divided into five tasks: ▪
Task 1: Establish the Risk Context and Research Risks ▪
Task 2: Consult with Stakeholders to Identify Risks That Apply to Scope ▪
Task 3: Analyse Risks and Develop Risk Treatment Schedule and Plan ▪
Task 4: Consult with Stakeholders to Confirm Risk Analysis and Treatment Plan ▪
Task 5: Implement and Monitor Risk Treatment Forms and Templates Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link: BSBOPS504 Forms and Templates
If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task. Review these forms and templates with your assessor before starting the task. Accessing Intranet Pages and External Links Throughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness and/or external webpages. To access these, hold the Ctrl key for Windows users
while clicking on these links. For Mac users
, directly click the link. The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au. Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO). Username: avti Password: avti@123 This is an example only Please do not copy
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 6 of 36
Task 1: Establish the Risk Context and Research Risks ASSESSMENT INSTRUCTIONS This task will require you to prepare a Risk Management Report. You will use the Risk Management Report in Workplace Project Task 2
to identify risks that apply to the scope. Use your workplace/organisation’s template to complete this task or use the Risk Management Report template provided at the Bounce Fitness site. To complete this task, you must: ▪
Identify one business risk area that your organisation may be exposed to. The business risk area may be any of: o
Customer engagement
o
Escalations
o
Privacy
o
Security
o
Work health and safety (WHS)
▪
Access organisational documents or sources and identify the following details for your organisation in relation to the business risk area you identified: o
At least two processes o
At least two procedures o
At least two requirements These details must relate to the risk management process followed by the organisation in the identified business risk area. ▪
Evaluate the identified organisational processes, procedures, and requirements to establish the context of risk management in your organisation and determine: o
The scope of the risk management process o
The context of the risk management process, in terms of: •
Political context •
Economic context •
Social context •
Legal context •
Technological context •
Policy context
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o
At least two relevant stakeholders of the risk management process These may include competitors, customers, employees, industry groups, suppliers. ▪
Identify at least two existing arrangements that follow the risk management process. Existing arrangements are risk management policies, procedures, and processes that are currently followed in the organisation. ▪
Identify and review at least two strengths and two weaknesses of each existing arrangement.
▪
Identify the following for the area included in the scope: o
At least two critical success factors o
At least two goals o
At least two objectives ▪
Research and identify at least three risks that may apply to the scope you determined. ▪
Prepare a Risk Management Report including all items listed above. o
Outline the written sources of information accessed to develop the Risk Management Report. o
Include annexures for the following: •
Extracts of organisational processes, procedures, and requirements related to risk management.
•
Copies of sources of research to identify risks that apply to scope.
▪
Leave blank all sections which carry instructions to update after stakeholder consultation and negotiation.
▪
Communicate the Risk Management Report to at least two relevant stakeholders. In the communication, invite the stakeholders to assist in identification and agreement of business risks that may apply to the scope of the risk management process. These may be the same stakeholders of the risk management process you identified earlier
Review
Workplace Project Task 1 –
Assessor’s Checklist
before starting this task. This form outlines the following: ▪
Resources you are required to access to complete the task. ▪
All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Submit the partially-completed Risk Management Report to your assessor. Also submit any supplementary documents or sources accessed to complete this task. You must also submit evidence of communication of the Risk Management Report to at least two stakeholders of the organisation, inviting them to assist in identification of risks. Evidence must be at least one of the following: ▪
Email correspondence ▪
Meeting minutes ▪
Video recording of the meeting conducted with the stakeholders
When using this as evidence, ensure to inform the stakeholders of the purpose of the recording before doing so
.
PARTIALLY-COMPLETED RISK MANAGEMENT REPORT Learner must submit the partially-completed
Risk Management Report. For satisfactory performance, the Risk Management Report must include the following: ▪
One business risk area that the learner’s organisation may be exposed to.
▪
Details for the organisation:
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 8 of 36
o
At least two processes o
At least two procedures o
At least two requirements ▪
Evaluate the identified organisational processes, procedures, and requirements and determine Determination of: o
The scope of the risk management process o
The context of the risk management process, in terms of: •
Political context •
Economic context •
Social context •
Legal context •
Technological context •
Policy context o
At least two relevant stakeholders of the risk management process ▪
At least two existing arrangements that follow the risk management process. ▪
At least two strengths and two weaknesses of each existing arrangement. ▪
For the area included in the scope: o
At least two critical success factors o
At least two goals o
At least two objectives
▪
At least three business risks that may apply to the scope the learner determined. ▪
An outline of at least three written sources of information accessed by the learner to develop the Risk Management Report. ▪
Annexures for: o
Extracts of organisational processes, procedures, and requirements related to risk management. o
Copies of sources of research to identify risks that apply to scope. The learner must leave blank all sections which carry instructions to update after stakeholder consultation and negotiation. For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 1 –
Assessor’s Checklist - A. Risk Management Report EVIDENCE OF STAKEHOLDER COMMUNICATION Learner must submit evidence of communication of the Risk Management Report to at least two stakeholders of the organisation inviting them to assist in the identification of risks. Evidence must be at least one of the following: ▪
Email correspondence ▪
Meeting minutes ▪
Video recording of the meeting conducted with the stakeholders For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 1 –
Assessor’s Checklist - B. Evidence of stakeholder communication
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 9 of 36
Risk Management Report Learner Name Workplace/Organisation State/Territory Date Prepared Organisational Processes, Procedures, and Requirements These details must relate to the risk management process followed by the organisation.
Business risk area Identify any one area.
Customer engagement
Escalations
Privacy
Security
Work health and safety (WHS)
Processes Identify at least two processes. These details must relate to identified business risk area. 1.
2.
Update after stakeholder consultation and negotiation Procedures Identify at least two procedures. These details must relate to the identified business risk area.
1.
2.
Requirements Identify at least two requirements. These details must relate to the identified business risk area.
1.
2.
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Evaluation of Processes, Procedures, and Requirements These details must relate to the processes, procedures, requirements, and business risk area identified above.
Processes Explain how each process relates to the business risk area. This will be used to define the scope of risk management activities while establishing the context.
1.
2.
Update after stakeholder consultation and negotiation Procedures Explain how each procedure relates to the business risk area. This will be used to define the scope of risk management activities while establishing the context.
1.
2.
Requirements Explain how each requirement relates to the business risk area. This will be used to define the scope of risk management activities while establishing the context.
1.
2.
Establishing the Context Scope Included area Identify at least one area
Excluded area Identify at least one area
For each of the following contexts, identify at least one factor that influences workplace business activity and explain how the context is derived from your evaluation of the organisational processes, procedures, and requirements.
Political Context Factor Explanation Economic Context Factor Explanation
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Social Context Factor Explanation Legal Context Factor Explanation Technological Context Factor Explanation Policy Context Factor Explanation Stakeholders Identify at least two relevant stakeholders of the risk management process followed by the organisation.
Name of stakeholder Type of stakeholder Work role of stakeholder 1.
Competitor
Customer
Employee
Industry group
Supplier
2.
Competitor
Customer
Employee
Industry group
Supplier
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Existing Arrangements Identify at least two existing arrangements that follow the risk management process. Existing arrangements are risk management policies, procedures, and/or processes that are currently followed in the organisation. These must be relevant to the business risk area identified earlier.
Existing Arrangement 1 Strengths Identify at least two strengths. Strengths are aspects of the risk management process which meet the objectives of the process.
1.
2.
Weaknesses Identify at least two weaknesses. Weaknesses are aspects of the risk management process which do not meet the objectives of the process.
1.
2.
Evaluation Explain how strengths outweigh the weaknesses or vice versa
Existing Arrangement 2 Strengths Identify at least two strengths. Strengths are aspects of the risk management process which meet the objectives of the process.
1.
2.
Weaknesses Identify at least two weaknesses. Weaknesses are aspects of the risk management process which do not meet the objectives of the process.
1.
2.
Explanation Explain how strengths outweigh the weaknesses or vice versa
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Critical Success Factors, Goals, and Objectives These details must relate to the business risk area included in the scope of the risk management process. Critical Success Factors Identify at least two critical success factors. A critical success factor is the factor that is essential to achieve the goals and objectives of following the risk management process.
1.
2.
Goals Identify at least two goals. A goal is the outcome that is to be achieved by following the risk management process.
1.
2.
Update after stakeholder consultation and negotiation Objectives Identify at least two objectives. An objective is the deliverable that is required to achieve the identified goals.
1.
2.
Business Risks Identify at least three business risks that may apply to the scope of the risk management process. Business Risk 1 Update after stakeholder consultation and negotiation Business Risk 2 Update after stakeholder consultation and negotiation Business Risk 3 Update after stakeholder consultation and negotiation
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Sources of Information Accessed Record all the sources of information used in preparing this report and the type of information sourced.
Source Type of information sourced Annexures Include annexures of the following documents.
Annexure Documents Annexure 1
Extracts of organisational processes, procedures, and requirements related to risk management. Annexure 2
Copies of sources of research to identify risks that apply to scope. ▪
Email correspondence Dear manager
Xxxxxx xxx
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 15 of 36
Task 2: Consult with Stakeholders to Identify Risks That Apply to Scope ASSESSMENT INSTRUCTIONS This task will require you to conduct a meeting
with at least two stakeholders you invited in Workplace Project task 1 to assist in identification of risks. Your assessor will observe you as you consult and communicate with the stakeholders. You will be assessed on your practical skills to: ▪
Explain the risk management process. This must be the same risk management process followed by your organisation that you identified in Workplace Project Task 1. ▪
Present the researched risks that you identified in Workplace Project Task 1.
▪
Consult and negotiate with the stakeholders on the following items you identified in Workplace Project Task 1
: o
At least two risk management processes o
At least two risk management outcomes o
At least three risks that apply to scope. You must: o
Ask the stakeholders for their views on the risks you have presented. o
Where there is a difference of opinion, negotiate with the stakeholders to include the items in the risk management process
. ▪
Reach consensus on at least three risks that apply to scope.
▪
Select appropriate conventions and protocols when communicating with the stakeholders. Appropriate communication techniques must be observed throughout the meeting. After the meeting, you must update the Risk Management Report
you prepared in Workplace Project Task 1
to include the outcomes of consultation and negotiation with the stakeholders on: ▪
At least two risk management processes ▪
At least two risk management outcomes ▪
The three business risks the stakeholders and you agreed on during the meeting/presentation. Review the following before starting this task: ▪
Workplace Project Task 2 –
Assessor’s Checklist
▪
Workplace Project Task 2 –
Observation Form
These forms outline the following: ▪
Resources you are required to access to complete the task. ▪
All criteria your submission must address to satisfactorily complete this task. ▪
All practical skills you need to demonstrate to satisfactorily complete the observation task. Your assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment. Submit the updated Risk Management Report to your assessor. You must also submit any of the following written presentation materials that you used to discuss the risks that apply to scope: ▪
PowerPoint presentation ▪
Handouts It is recommended to have your assessor review first the presentation material you will use before presenting with the key stakeholders to ensure that all information is covered.
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 16 of 36
UPDATED RISK MANAGEMENT REPORT Learner must submit their updated risk management report. Updates found in the report must include results of their negotiation with stakeholders on the following: ▪
At least two risk management processes ▪
At least two risk management outcomes ▪
Three business risks the learner and stakeholders agreed on during the meeting. For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 2 –
A. Updated Risk Management Report.
EVIDENCE OF PRESENTATION OF RESEARCHED RISKS TO STAKEHOLDERS Learner must submit presentation materials as evidence that they have presented to key stakeholders the risks the learner researched and identified in Workplace Project task 1
. At least one of the following written presentation materials must be submitted by the learner: ▪
PowerPoint presentation ▪
Handouts Although the type of evidence and content of submission will vary, for satisfactory performance, learner’s submission must show that all details of the ris
ks the learner researched and identified in Workplace Project task 1 are covered. If the learner used PowerPoint presentation or handouts as visual aids in the presentation, learner submission must clearly show the description of each risk. For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 2 –
B. Evidence of Presentation WORKPLACE PROJECT TASK 2 –
OBSERVATION FORM The Observation Form
must be completed by the assessor. The form must document the assessor’s observations on the learner’s performance while presenting to stakeholders the researched risks that the learner identified in Workplace Project Task 1
. This form outlines all practical skills that the learner must demonstrate while completing this task. For satisfactory performance, the learner must demonstrate each practical skill listed in this form, i.e., assessor has ticked YES in all items of the Observation Form
. Additionally, the assessor must have adapted/added more to the checklist items in this form to cover the stakeholders participating in the presentation, and other possible requirements applying to the workplace context of the learner, e.g. mode of presentation of workplace policies and procedures. WORKPLACE PROJECT TASK 2 –
ASSESSOR’S CHECKLIST
The Assessor’s Checklist
must be completed by the assessor. The form must document the assessor’s assessment of the learner’s submission of the following documents:
▪
Updated Risk Management Report ▪
Evidence of presentation of researched risks to stakeholders This form outlines the criteria that learner’s submissions must meet.
For satisfactory performance, the learner’s submission must meet all criteria listed here, i.e. assessor has ticked YES in all items of the Assessor’s Checklist
. Additionally, this Assessor’s Checklist
must be adapted by the assessor to ensure it reflects the following: ▪
Workplace context of the learner ▪
Requirements to address Risk Management in the learner’s workplace ▪
Federal and/or state/territory legislation and regulations relevant to Risk Management, as applicable in the learner’s workplace.
For example, if the learner’s workplace is located in
NSW, assessor must check that learner will provide responses based on the legislation and regulations based on NSW.
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 17 of 36
•
PowerPoint presentation •
WORKPLACE PROJECT TASK 2 –
OBSERVATION FORM Learner Details Learner Name Title/Designation Assessor/Observer Details Assessor/Observer Name Training Organisation Relevant Qualifications Held Assessment Context Assessment Environment
Learner’s Workplace
Simulated Workplace Mode of Observation
Direct Observation Assessor must be physically present in the assessment environment.
Observation via video recording Learner and the assessment requirements must be present in the video recording.
Date of Observation Workplace/Organisation State/Territory Resources required for assessment
Opportunity for learner to conduct a meeting with at least two stakeholders they invited in Workplace Project Task 1
to assist in identification of risks.
At least two stakeholders the learner invited in Workplace Project Task 1 to assist in identification of risks.
The Risk Management Report
completed in Workplace Project Task 1.
Supplementary materials/resources to support presentation of the new policies and procedures This includes at least one of the following:
PowerPoint presentation
Handouts Learner Assessment Briefing Date of assessment briefing The assessor confirms: YES/NO 1.
They have discussed with the learner the workplace task they are required to complete for this assessment.
YES
NO
2.
They have discussed with the learner the resources they are required to access to complete the workplace task.
YES
NO
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 18 of 36
3.
The learner understands they will be assessed while completing this workplace task, as well as any document(s) they will complete as part of this task.
YES
NO 4.
They have discussed with the learner the instructions on how they are to undertake the workplace task.
YES
NO 5.
They have provided the learner guidance on how they can satisfactorily complete the task.
YES
NO 6.
They have discussed with the learner the practical skills (outlined below) they are required to meet to satisfactorily complete the task.
YES
NO 7.
They have addressed the learner’s questions or concerns about the workplace task and the assessment process.
YES
NO OBSERVATION FORM During the presentation, learner: YES/NO Assessor’s comments 1.
Describes the purpose of the presentation. The purpose is to consult and confirm the risk management process and identify at least three business risks.
YES
NO 2.
Discusses the expected outcome of the presentation. The expected outcome is to reach consensus on at least three business risks that apply to the scope of the risk management process.
YES
NO 3.
Explains the risk management process. This must be the risk management process followed by the learner’s organisation in the business risk area identified by the learner in Workplace Project Task 1
. Discussion must correspond to the information outlined in the risk management report and its annexures from Workplace Project Task 1
. The learner must explain at least each of the following steps in their own words:
YES
NO a.
Details for the organisation in relation to risk management
YES
NO
i.
At least two processes
YES
NO
ii.
At least two procedures
YES
NO
iii.
At least two requirements
YES
NO
b.
The scope of the risk management process
YES
NO
c.
Establishing the context The context of the risk management process should be established from the understanding of the external and internal environment in which the organisation operates and should reflect the specific environment of the activity to which the risk management process is to be applied.
YES
NO
i.
Political context
YES
NO
ii.
Economic context
YES
NO
iii.
Social context
YES
NO
iv.
Legal context
YES
NO
v.
Technological context
YES
NO
vi.
Policy context
YES
NO
d.
At least two relevant stakeholders of the risk management process
YES
NO
e.
Risk assessment This must include the following processes:
YES
NO
i.
Risk identification
YES
NO
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 19 of 36
Risk identification is about finding, recognising and describing risks that might help or prevent an organisation achieving its objectives. ii.
Risk analysis Risk analysis is about comprehending the nature of risk and its characteristics including, where appropriate, the level of risk. Risk analysis involves a detailed consideration of uncertainties, risk sources, consequences, likelihood, events, scenarios, controls and their effectiveness.
YES
NO
iii.
Risk evaluation Risk evaluation is about supporting decisions. Risk evaluation involves comparing the results of the risk analysis with the established risk criteria to determine where additional action is required.
YES
NO
f.
Risk treatment Risk treatment is about selecting and implementing options for addressing risk.
YES
NO
g.
Monitoring and review Monitoring and reviewing is about assuring and improving the quality and effectiveness of process design, implementation and outcomes. Ongoing monitoring and periodic review of the risk management process and its outcomes should be a planned part of the risk management process, with responsibilities clearly defined.
YES
NO
h.
At least two existing arrangements that follow the risk management process
YES
NO
i.
At least two strengths and two weaknesses of each existing arrangement
YES
NO
j.
For the area included in the scope:
YES
NO
i.
At least two critical success factors
YES
NO
ii.
At least two goals
YES
NO
iii.
At least two objectives
YES
NO
4.
Presents the three business risks that they identified in Workplace Project Task 1. During the presentation, learner must:
YES
NO a.
Describe each risk Risk description must briefly describe the event that is likely to lead to the risk occurring, for example:
Unexpected surge in number of users of a system
Inventory stockout
Breach of personal data
YES
NO
b.
Explain how each risk applies to the scope of the risk management process. The learner must draw a clear linkage between the risk and the scope of the risk management process. For example, losing business records (the risk) is
YES
NO
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 20 of 36
relevant to business record keeping (part of the scope). 5.
Consults and negotiates with the stakeholders. Learner must:
YES
NO a.
Discuss at least two risk management processes These must correspond with the risk context and scope identified in Workplace Project Task 1.
YES
NO b.
Discuss at least two risk management objectives Objectives are expected outcomes. These must correspond with the objectives of the risk management process identified in Workplace Project Task 1.
YES
NO c.
Discuss at least three business risks that apply to scope. These must be in conformity with the risks presented to the stakeholders earlier in this task.
YES
NO d.
Ask the stakeholders for their views on the business risks presented.
YES
NO
e.
Negotiate with the stakeholders to include the items in the risk management process. This applies to items where there is a difference of opinion. The learner must:
YES
NO
i.
Present their opinion
YES
NO
ii.
Acknowledge the stakeholders’ opinion
YES
NO
iii.
Arrive at a compromise between the stakeholders’ opinion and their own opinion
YES
NO
f.
Reach consensus on at least three business risks that apply to scope. Learner must reach agreement with the stakeholders.
YES
NO 6.
Uses conventions and protocols appropriate to the audience. During the presentation, learner:
YES
NO
Speaks in a polite and professional manner
YES
NO
Explains concepts or jargon that are unclear to audience
YES
NO
Speaks clearly and in an appropriate volume
YES
NO
Uses correct pauses in between discussion points
YES
NO
Demonstrates appropriate nonverbal language such as:
YES
NO
Establishes and maintains eye contact
Using hand or arm gestures to emphasise points in the discussion
Using posture to show interest
Establishes and maintains distance
YES
NO 7.
Uses active listening skills to elicit views of others regarding the topic discussed. During the presentation, learner:
YES
NO
Refrains from interrupting the person speaking
Focuses on the words spoken by the other person
YES
NO
BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 21 of 36
Uses appropriate facial expressions such as nodding or smiling to show that they are listening
Summarises discussion point or questions from speaker to confirm understanding
Provides relevant responses to the person’s questions
Suspends judgment when the person answers a question or provides their opinion on the topic 8.
Uses questioning skills to clarify or confirm understanding of others regarding the topic discussed. During the presentation, learner:
YES
NO
Encourages audience to ask questions
Uses open ended questions to quickly review the topic discussed
Asks challenging questions relevant to the topic to stimulate thinking
YES
NO END OF OBSERVATION FORM Task 3: Analyse Risks and Develop Risk Treatment Schedule and Plan ASSESSMENT INSTRUCTIONS This task will require you to analyse the risks you identified in Workplace Project Task 2
and develop a risk treatment plan for at least two risks. Use your workplace/organisation’s template to complete this task or use the Risk Register and Risk Treatment Schedule and Plan
templates provided at the Bounce Fitness site. To complete this task, you must: ▪
List at least three risks you identified in Workplace Project Task 2
in the Risk Register
. For each identified risk: o
Provide a risk description This must conform with the risk description in the updated Risk Management Report from Workplace Project Task 2.
o
Assess the likelihood of the risk occurring o
Assess the impact or consequence if the risk occurs o
Assign an initial risk rating to the risk o
Assign a priority level for each risk based on its risk rating. o
Identify at least two possible control measure for treating the risk. o
Identify the current treatment to manage the risk ▪
Access and review organisational documents or sources that contains information on the current treatment implemented for each risk identified. ▪
Partially complete the Risk Treatment Schedule and Plan with: o
The identified risks Write the risks in order of the priority ratings identified in the Risk Register. o
Risk treatment option
Identify whether to avoid, reduce, transfer, or accept the risk
.
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 22 of 36
o
Risk treatment actions o
Personnel responsible for implementation of treatment activity o
Target date for implementation o
At least one expected outcome of implementation Each outcome must be SMART (Specific, Measurable, Achievable, Relevant, Timebound) o
You must leave the following sections blank:
•
Risk Monitoring •
Evaluation of Implementation •
Areas of Improvement o
You must submit, as supplementary evidence, copies of the sources of information on current treatment to manage the risks you identified. Review
Workplace Project Task 3 –
Assessor’s Checklist
before starting this task. This form outlines the following: ▪
Resources you are required to access to complete the task. ▪
All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Risk Register and Risk Treatment Schedule and Plan
templates provided at the Bounce Fitness site. Submit the following to your assessor: ▪
Completed Risk Register ▪
Partially-completed Risk Treatment Schedule and Plan templates Include any supplementary documents/sources used to create the Risk Register template, such as: ▪
Organisational documents such as business plans or similar, with relevant objectives and practices for risk management Printed or online sources relevant to risk management issues, practices, or requirements, including government websites RISK REGISTER Learner must submit the completed Risk Register
. If the learner used a template from their workplace/organisation, the assessor must have reviewed this template prior to the assessment to ensure that the template covered all criteria that apply to this task. Although contents of submission will vary, for satisfactory performance, the partially completed Risk Register must include the following for each identified risk: ▪
A risk description ▪
The likelihood of the risk occurring ▪
The impact or consequence if the risk occurs ▪
An initial risk rating to the risk ▪
A priority level for each risk based on its risk rating. ▪
At least two possible control measures for treating the risk ▪
The current treatment to manage the risk For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 3 –
Assessor’s Checklist –
Risk Register
. SUPPLEMENTARY EVIDENCE Learner submit, as supplementary evidence, copies of the sources of information on current treatment to manage the risks they identified. Assessor must use the supplementary evidence when assessing learner’s submissions for this task.
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 23 of 36
RISK REGISTER Learner Name Workplace/Organisation State/Territory Date Prepared RISK REGISTER Risk Description Risk Assessment Control Measure Current Treatment to Manage Risk Likelihood (L) Impact (I) Risk Rating (R) Priority Level 1.
1.
2.
2.
1.
2.
3.
1.
2.
Risk Rating Matrix Likelihood (L)
Impact (I) Insignificant 1 Minor 2 Moderate 3 Major 4 Severe 5 Rating (R) PARTIALLY-COMPLETED RISK TREATMENT SCHEDULE AND PLAN Learner must submit the partially completed Risk Treatment Schedule And Plan. If the learner used a template from their workplace/organisation, the assessor must have reviewed this template prior to the assessment to ensure that the template covered all criteria that apply to this task. Although contents of submission will vary, for satisfactory performance, the completed Risk Treatment Schedule and Plan must include the following: ▪
The risks selected for treatment ▪
Risk treatment option ▪
Risk treatment actions ▪
Personnel responsible for implementation of treatment activity ▪
Target date for implementation ▪
At least one expected outcome of implementation The learner may leave the following fields/sections blank: ▪
Actual Date of Implementation ▪
Actual Outcomes ▪
Risk Monitoring For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 3 –
Assessor’s Checklist - Risk Treatment Schedule And Plan.
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 24 of 36
A.
Almost certain Low (L) Moderate (Mo) High (H) Critical (C) Critical (C) B.
Likely Low (L) Moderate (Mo) High (H) High (H) Critical (C) C.
Possible Low (L) Moderate (Mo) Moderate (Mo) High (H) High (H) D.
Unlikely Low (L) Low (L) Moderate (Mo) Moderate (Mo) High (H) E.
Rare Low (L) Low (L) Low (L) Moderate (Mo) Moderate (Mo) Likelihood and Impact Definition Likelihood (L) Impact (I) A.
Almost certain The event is expected to occur in most circumstances; constant exposure to risk; high probability of damage; clear history of occurrence 1. Insignificant Minimal or no injury; or very low financial loss A.
Likely The event will probably occur in most circumstances; frequent exposure to risk; substantial probability of damage; some history of occurrence 2. Minor First aid treatment; minor medical treatment but no lost time; or minor financial loss B.
Possible The event should occur at some time; regular or occasional exposure to risk; moderate probability of damage 3. Moderate Medical treatment required; lost time injury; less than four weeks off work C.
Unlikely The event could occur at some time; infrequent exposure to risk; low probability of damage; little or no history at this site 4. Major Extensive or multiple injuries; major back, neck, arm, leg, face or internal injury; extended absence of one or more employees; external investigation by WST; lost time over one month D.
Rare The event may occur only in exceptional circumstances; rare exposure to risk; very low probability of damage 5. Severe Death, fatal diseases or fatal injury Rating Definition Critical (C) Dangerous level of risk which is unacceptable and required to be controlled immediately. Access and exposure to the hazard are to be restricted until the risk can be lowered to an acceptable level. A hazardous task must not be undertaken if rated as extreme until review and approval by the manager. High (H) Unacceptable level of risk which must be controlled immediately. Control measures would involve eliminating, substituting, isolating or engineering out the source of the risk from the activity or equipment. The time frame for the completion of at least one control to reduce the risk to low or negligible is within 24 hours. Hazardous tasks or activities rated as high require review and approval by manager before being undertaken. Moderate (Mo) Unacceptable level of risk. The time frame for the completion of risk controls to lower the risk to a low or negligible level is within 14 days. Low (L) These risks are considered acceptable. Accordingly, no further action is necessary. However, if there are controls which can be initiated that are easy and inexpensive, they can still be administered. The time frame for the completion of controls associated with this level of risk is within 28 days. Risk Priority Scale
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 25 of 36
Risk Rating Risk Priority
Description 1 –
3 L Low
: May require consideration in any future changes to the work area or processes, or can be fixed immediately.
4 –
6 M Moderate
: May require corrective action through planning and budgeting process.
8 –
12 H High
: Requires immediate corrective action.
15 –
25 E Extreme
: Requires immediate prohibition of the work process and immediate corrective action.
RISK TREATMENT SCHEDULE AND PLAN Learner Name Workplace/Organisation State/Territory RISK TREATMENT PLAN Risk The risk in priority order from the risk register.
Risk Treatmen
t Option Avoid/ Reduce/ Transfer/ Accept
Risk Treatmen
t Action Personnel Responsibl
e Target Date for Implementatio
n Expected Outcome
s
Actual Date of Implementatio
n 1.
2.
3.
RISK MONITORING Risk Treatment Action Refer to the risk treatment actions identified in the plan above. Monitoring 1 Monitoring 2 Date of Monitoring Actual Outcomes Date of Monitoring Actual Outcomes 1.
2.
3.
Evaluation of Implementation Favourable Outcomes Identify at least one actual outcome that was better than expected
Unfavourable Outcomes Identify at least one actual outcome that was worse than its expected outcome
Outcome Reason for Variance Outcome
Reason for Variance
Areas of Improvement
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 26 of 36
Identify areas of improvement in the risk management process based on the actual outcomes of the implementation. Area of Improvement Reason for Selecting this Area 1. 2. Add more rows as necessary.
Task 4: Consult with Stakeholders to Confirm Risk Analysis and Treatment Plan ASSESSMENT INSTRUCTIONS This task will require you to: ▪
Conduct a meeting with at least two stakeholders to consult and confirm your risk analysis and treatment schedule and plan you completed in Workplace Project Task 3
. ▪
Communicate the updated Risk Management Report to at least two relevant parties. A. Conduct a meeting with at least two stakeholders Your assessor will observe you as you consult and communicate with the stakeholders. You will be assessed on your practical skills to: ▪
Explain the risk management process. This must be the same risk management process you identified in Workplace Project Task 1.
▪
Present your risk analysis and treatment schedule and plan you completed in Workplace Project Task 3. You must explain the following: o
Completed Risk Register. o
Partially-completed Risk Treatment Schedule and Plan. ▪
Consult and negotiate with the stakeholders to assess each risk identified in both templates from Workplace Project Task 3. You must ask the stakeholders for their views on the risk assessment, risk treatment schedule and plan you have presented, and the risks you have selected for treatment. Where there is a difference of opinion, you must negotiate with the stakeholders to reach agreement.
▪
Reach consensus on the risk assessment and treatment schedule and plan you have presented.
▪
Select appropriate conventions and protocols when communicating with the stakeholders. Appropriate communication techniques must be observed throughout the meeting. B. Communicate the updated Risk Management Report to at least two relevant parties After the meeting, you must: ▪
Update the Risk Management Report you previously updated in Workplace Project Task 2
to include the Risk Register and Risk Treatment Schedule and Plan as annexures. ▪
Communicate the updated Risk Management Report (including Risk Register and Risk Treatment Schedule and Plan as annexures) to at least two relevant parties. Relevant parties refer to individuals or groups such as accreditation bodies, auditors, risk managers. Review the following before starting this task: ▪
Workplace Project Task 4 –
Assessor’s Checklist
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 27 of 36
▪
Workplace Project Task 4 –
Observation Form
These forms outline the following: ▪
Resources you are required to access to complete the task. ▪
All criteria your submission must address to satisfactorily complete this task. ▪
All practical skills you need to demonstrate to satisfactorily complete the observation task. Your assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment. Submit the updated Risk Management Report (including Risk Register and Risk Treatment Schedule and Plan as annexures) to your assessor. Submit any of the following written presentation materials that you used to discuss the risks that apply to scope: ▪
PowerPoint presentation ▪
Handouts It is recommended to have your assessor review first the presentation material you will use before presenting with the key stakeholders to ensure that all information is covered. You must also submit evidence of communication of the updated Risk Management Report to at least two relevant parties. Evidence must be at least one of the following: ▪
Email correspondence ▪
Meeting minutes ▪
Video recording of the meeting conducted with the relevant parties
When using this as evidence, ensure to inform the stakeholders of the purpose of the recording before doing so
. EVIDENCE OF PRESENTATION OF RISK ANALYSIS AND RISK TREATMENT SCHEDULE AND PLAN TO STAKEHOLDERS Learner must submit presentation materials as evidence that they have presented to key stakeholders the risk analysis and treatment schedule and plan they completed in Workplace Project Task 3
. At least one of the following written presentation materials must be submitted by the learner: ▪
PowerPoint presentation ▪
Handouts Although the type of evidence and content of submission will vary, for satisfactory performance, learner’s submission must show that all details of the risks the learner researched and iden
tified in Workplace Project task 1 are covered. If the learner used PowerPoint presentation or handouts as visual aids in the presentation, learner submission must clearly show the following in the materials: ▪
Risk Register and Risk Treatment Schedule and Plan the learner completed in Workplace Project Task 3
For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 4 –
Assessor’s Checklist –
A. Evidence of presentation WORKPLACE PROJECT TASK 4 –
OBSERVATION FORM The Observation Form
must be completed by the assessor. The form must document the assessor’s observations on the learner’s performance while presenting to stakeholders the risk analysis and treatment schedule and plan they completed in Workplace Project Task 3
. This form outlines all practical skills that the learner must demonstrate while completing this task. For satisfactory performance, the learner must demonstrate each practical skill listed in this form, i.e., assessor has ticked YES in all items of the Observation Form
. Additionally, the assessor must have adapted/added more to the checklist items in this form to cover the stakeholders participating in the presentation, and other possible requirements applying
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 28 of 36
to the workplace context of the learner, e.g. mode of presentation of workplace policies and procedures. EVIDENCE OF COMMUNICATION Learner must submit evidence of communication of the updated Risk Management Report (including Risk Register and Risk Treatment Schedule and Plan as annexures) to at least two relevant parties. Evidence must be at least one of the following: ▪
Email correspondence ▪
Meeting minutes ▪
Video recording of the meeting conducted with the stakeholders For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 4 –
Assessor’s Checklist –
B. Evidence of communication
WORKPLACE PROJECT TASK 4 –
ASSESSOR’S CHECKLIST
The Assessor’s Checklist
must be completed by the assessor. The form must document the assessor’s assessment of the learner’s submission of the following documents:
▪
updated Risk Management Report (including Risk Register and Risk Treatment Schedule and Plan as annexures) This form outlines the criteri
a that learner’s submissions must meet.
For satisfactory performance, the learner’s submission must meet all criteria listed here, i.e. assessor has ticked YES in all items of the Assessor’s Checklist
. Additionally, this Assessor’s Checklist
must be adapted by the assessor to ensure it reflects the following: ▪
Workplace context of the learner ▪
Requirements to address Risk Management in the learner’s workplace ▪
Federal and/or state/territory legislation and regulations relevant to Risk Management, as applica
ble in the learner’s workplace.
For example, if the learner’s workplace is located in
NSW, assessor must check that learner will provide responses based on the legislation and regulations based on NSW.
▪
PowerPoint presentation •
OBSERVATION FORM Learner Details Learner Name Title/Designation Assessor/Observer Details Assessor/Observer Name Training Organisation Relevant Qualifications Held Assessment Context Assessment Environment
Learner’s Workplace
Simulated Workplace Mode of Observation
Direct Observation
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 29 of 36
Assessor must be physically present in the assessment environment.
Observation via video recording Learner and the assessment requirements must be present in the video recording.
Date of Observation Workplace/Organisation State/Territory Resources required for assessment
Opportunity for learner to conduct a meeting with at least two stakeholders. These may be the same stakeholders consulted in Workplace Project Task 2
.
At least two stakeholders. These may be the same stakeholders consulted in Workplace Project Task 2
, such as:
Competitors
Customers
Employees
Industry groups
Suppliers
The Risk Management Report the learner previously updated in Workplace Project Task 2.
The Risk Register the learner prepared in Workplace Project Task 3
.
The Risk Treatment Schedule and Plan the learner prepared in Workplace Project Task 3
.
Supplementary materials/resources to support presentation of the new policies and procedures This includes at least one of the following:
PowerPoint presentation
Handouts OBSERVATION FORM During the presentation, learner: YES/NO Assessor’s comments 9.
Describes the purpose of the presentation. The purpose is to consult and confirm the risk analysis and treatment schedule and plan completed in Workplace Project Task 3
.
YES
NO 10.
Discusses the expected outcome of the presentation. The expected outcome is to reach consensus on the risk assessment and treatment schedule and plan.
YES
NO 11.
Explains the risk management process. This must be the same risk management process the learner identified in the updated Risk Management Report from
Workplace Project task 2
. This must correspond to the information in the supplementary evidence submitted for that task. The learner must explain at least each of the following steps in their own words:
YES
NO a.
Establishing the context The context of the risk management process should be established from the understanding of the external and internal environment in which the organisation operates and should reflect the specific environment of the activity to which the risk management process is to be applied.
YES
NO
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 30 of 36
b.
Risk assessment This must include the following processes:
YES
NO
i.
Risk identification Risk identification is about finding, recognising and describing risks that might help or prevent an organisation achieving its objectives.
YES
NO
ii.
Risk analysis Risk analysis is about comprehending the nature of risk and its characteristics including, where appropriate, the level of risk. Risk analysis involves a detailed consideration of uncertainties, risk sources, consequences, likelihood, events, scenarios, controls and their effectiveness.
YES
NO
iii.
Risk evaluation Risk evaluation is about supporting decisions. Risk evaluation involves comparing the results of the risk analysis with the established risk criteria to determine where additional action is required.
YES
NO
c.
Risk treatment Risk treatment is about selecting and implementing options for addressing risk.
YES
NO
d.
Monitoring and review Monitoring and reviewing is about assuring and improving the quality and effectiveness of process design, implementation and outcomes. Ongoing monitoring and periodic review of the risk management process and its outcomes should be a planned part of the risk management process, with responsibilities clearly defined.
YES
NO
i.
Learner must identify the schedule for monitoring that they will follow after implementing the risk treatment plan. For example, learner will monitor the plan monthly from the date of implementation.
YES
NO
12.
Presents the risk analysis. For each identified risk: This must be in conformity with the Risk Register the learner completed in Workplace Project Task 3
.
YES
NO a.
Includes a risk description Risk description must briefly describe the event that constitutes the risk, for example:
Unexpected surge in number of users of a system
Inventory stockout
Breach of personal data
YES
NO
b.
Assesses the likelihood of the risk occurring Learner must identify the possibility of each risk occurring.
YES
NO
c.
Assesses the impact or consequence if the risk occurs
YES
NO
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 31 of 36
Impact refers to how severe the effect of the risk is to the overall success and completion of the project. Learner must identify the impact for each risk listed. d.
Assigns an initial risk rating to the risk Learner must identify the risk rating for each risk using the responses for each risk’s likelihood and impact.
YES
NO
e.
Risk priority Priority level of risks refers to how thorough and how prompt the corrective action to be implemented for each risk must be and identifies the sequence of addressing risks, when more than one occurs at the same time. Learner must identify the priority level of each risk based on the risk rating assigned to each risk.
YES
NO
f.
Identifies at least two possible control measure for treating the risk These may be any of:
Avoid
Reduce
Transfer, or
Accept the risk.
YES
NO
g.
Identifies the current treatment to manage the risk
YES
NO
13.
Presents the risk treatment schedule and plan
. These must correspond with the information in the Risk Treatment Schedule and Plan the learner partially-completed in Workplace Project Task 3
.
YES
NO a.
At least three risks. For each risk in the risk treatment schedule and plan, the learner identifies:
YES
NO
i.
A risk treatment option.
YES
NO
ii.
R
isk treatment actions.
YES
NO
iii.
Personnel responsible for implementation of treatment activity
YES
NO
iv.
A target date for implementation
YES
NO
v.
At least one expected outcome of implementation
YES
NO
14.
Consults and negotiates with the stakeholders to assess the risks identified in the risk register completed in Workplace Project Task 3.
Learner must:
YES
NO a.
For the three identified risks:
YES
NO
i.
Discuss the likelihood of the risk occurring
YES
NO
ii.
Discuss the impact or consequence if the risk occurs
YES
NO
iii.
Discuss the initial risk rating
YES
NO
iv.
Discuss the priority level for each risk based on its risk rating
YES
NO
v.
Discuss at least two possible control measures for treating the risk
YES
NO
b.
For each risk to be treated:
YES
NO
i.
Discuss the risk treatment option
YES
NO
ii.
Discuss the risk treatment actions
YES
NO
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 32 of 36
iii.
Discuss the personnel responsible for implementation of treatment activity
YES
NO
iv.
Discuss the target date for implementation
YES
NO
v.
Discuss at least one expected outcome of implementation
YES
NO
c.
Ask the stakeholders for their views on:
YES
NO
i.
The risks to be treated
YES
NO
ii.
The risk assessment
YES
NO
iii.
The risk treatment schedule and plan presented
YES
NO
d.
Negotiate with the stakeholders to reach agreement. This applies to items where there is a difference of opinion. The learner must:
YES
NO
i.
Present their opinion
YES
NO
ii.
Acknowledge the stakeholders’ opinion
YES
NO
iii.
Arrive at a compromise between the stakeholders opinion and their own opinion
YES
NO
15.
Reaches consensus on the risk assessment, evaluation, treatment, and monitoring schedule presented Learner must reach agreement with the stakeholders.
YES
NO 16.
Uses conventions and protocols appropriate to the audience. During the presentation, learner:
YES
NO
Speaks in a polite and professional manner
YES
NO
Explains concepts or jargons that are unclear to audience
YES
NO
Speaks clearly and in an appropriate volume
YES
NO
Uses correct pauses in between discussion points
YES
NO
Demonstrates appropriate nonverbal language such as:
YES
NO
Establishes and maintains eye contact
Using hand or arm gestures to emphasise points in the discussion
Using posture to show interest
Establishes and maintains distance
YES
NO 17.
Uses active listening skills to elicit views of others regarding the topic discussed. During the presentation, learner:
YES
NO
Refrains from interrupting the person speaking
Focuses on the words spoken by the other person
Uses appropriate facial expressions such as nodding or smiling to show that they are listening
Summarises discussion point or questions from speaker to confirm understanding
Provides relevant responses to the person’s questions
Suspends judgment when the person answers a question or provides their opinion on the topic
YES
NO
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 33 of 36
18.
Uses questioning skills to clarify or confirm understanding of others regarding the topic discussed. During the presentation, learner:
YES
NO
Encourages audience to ask questions
Uses open ended questions to quickly review the topic discussed
Asks challenging questions relevant to the topic to stimulate thinking
YES
NO Assessor Declaration By signing here, I confirm that I have observed the learner, whose name appears above: ▪
Explain the risk management process ▪
Present the risk analysis and treatment plan from the completed Risk Register and partially-completed Risk Treatment Schedule and Plan in Workplace Project Task 3
▪
Consult and negotiate with the stakeholders to assess the risks ▪
Reach consensus on the risk assessment, evaluation, treatment, and monitoring schedule ▪
Interact with the stakeholders using questioning and listening ▪
Select appropriate conventions and protocols when communicating with the stakeholders I confirm that the information recorded on this Observation Form
is true and accurately reflects the learner’s performance during their completion of the workplace task.
Assessor’s signature
Assessor’s name
Date signed END OF OBSERVATION FORM ▪
Email correspondence Dear XXXXX Xxxxxxxx xxxxx
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 34 of 36
Task 5: Implement and Monitor Risk Treatment Plan ASSESSMENT INSTRUCTIONS This task will require you to: ▪
Implement risk treatment for at least two risks in your workplace, based on the Risk Treatment Schedule and Plan you agreed with relevant stakeholders in Workplace Project Task 4
. ▪
Monitor and evaluate the risk management process to identify areas of improvement. Use your workplace/organisation’s template to complete this task or use the Risk Treatment Schedule and Plan
template provided at the Bounce Fitness site. PART A: Implement Risk Treatment Plan To complete this task, you must: ▪
Access and identify the following details for your organisation: o
At least two policies for risk treatment implementation o
At least two procedures for risk treatment implementation ▪
For each risk:
o
Implement the risk treatment actions identified in the Risk Treatment Schedule and Plan, according to the organisational policies and procedures you have identified. o
Update the Risk Treatment Plan section of the Risk Treatment Schedule and Plan with the Actual Date of Implementation.
PART B: Monitor Risk Treatment Plan To complete this task, you must: ▪
Monitor the implemented risk treatment actions on at least two occasions. ▪
For each monitoring occasion, update the Risk Monitoring section of the Risk Treatment Schedule and Plan with the following:
o
Risk Treatment Action o
Date of Monitoring o
Actual Outcomes ▪
After the second monitoring occasion:
o
Evaluate the implementation of the Risk Treatment Plan section of the Risk Treatment Schedule and Plan by comparing the actual outcomes against the expected outcomes.
▪
Identify at least one favourable outcome A favourable outcome is where the actual outcome was better than expected ▪
Identify the reason for the favourable variance ▪
Identify at least one unfavourable outcome An unfavourable outcome is where the actual outcome was worse than expected
▪
Identify the reason for the unfavourable variance o
Identify at least two areas of improvement in the risk management process based on the actual outcomes of the implementation.
o
Provide a reason for selecting each area of improvement
Review
Workplace Project Task 5 –
Assessor’s Checklist
before starting this task. This form outlines the following: ▪
Resources you are required to access to complete the task. ▪
All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 35 of 36
requirements that apply to this task. Otherwise, use the Risk Treatment Schedule and Plan
template provided at the Bounce Fitness site. Submit the updated Risk Treatment Schedule and Plan to your assessor. You must also submit evidence of implementation of risk treatment. This can include: ▪
Evidence of communication/consultation to key personnel and/or stakeholders ▪
Evidence of workplace training conducted ▪
Copies of instructions provided to relevant stakeholders on how to implement the specific action item (e.g. instructions for proper handling of equipment) You must also submit, as supplementary evidence, copies of the organisational policies and procedures for risk treatment implementation. UPDATED RISK TREATMENT SCHEDULE AND PLAN Learner must submit the updated Risk Treatment Schedule and Plan. If the learner used a template from their workplace/organisation, the assessor must have reviewed this template prior to the assessment to ensure that the template covered all criteria that apply to this task. Although contents of submission will vary, for satisfactory performance, the updated Risk Treatment Schedule and Plan must include the following: ▪
Risk Treatment Plan section: o
Actual Date of Implementation. ▪
Risk Monitoring section: o
For each monitoring occasion, the following: •
Risk Treatment Action •
Date of Monitoring •
Actual Outcomes o
After the second monitoring occasion:
•
At least one favourable outcome •
The reason for the favourable variance •
At least one unfavourable outcome •
The reason for the unfavourable variance •
At least two areas of improvement in the risk management process based on the actual outcomes of the implementation. •
A reason for selecting each area of improvement The information included in the submission must also align with the organisational policies and procedures for risk treatment implementation, that the learner submits as supplementary evidence. For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 5 –
Assessor’s Checklist –
A. Updated Risk Treatment Schedule and Plan. EVIDENCE OF RISK TREATMENT IMPLEMENTATION Learner must submit evidence that demonstrates when they implemented risk treatment in their workplace/organisation as documented in the updated Risk Register. Alt
hough number and type of evidence submitted will vary, for satisfactory performance, learner’s submission must correspond to the activity undertaken within the learner’s workplace/organisation to implement each risk treatment action identified in the Risk Treatment Schedule and Plan template. For example, if the activity is relevant to minimising workplace accidents, learner can submit photos of reminders posted in the workplace on how to handle equipment safely. For satisfactory performance, the submission must meet the criteria listed in the Workplace Project Task 5 –
Assessor’s Checklist - B. Evidence of Risk Treatment Implementation.
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BSBOPS504 Manage business risk Assessment Guide Assessor v1 April 2022 Page 36 of 36
SUPPLEMENTARY EVIDENCE Learner must submit copies of the organisational policies and procedures for risk treatment implementation. Assessor must use these supplementary documents/sources when assessing the learner’s submissions for this task.
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