Revolutionizing Dining: Automation & IoT Enhancements

1 PROJECT PLANNING Institutional Affiliation Course Name Date

2 PROJECT PROPOSAL PROJECT TITLE Revolutionizing the Dining Experience: Leveraging Automation and IoT for Streamlined Food and Beverage Service" BACKGROUND AND CURRENT PRACTICE The food and beverage industry has seen significant changes recently as a result of the convergence of automation, networking, IoT, and ICT. These technologies have altered a number of aspects of the industry, including food manufacturing and processing, distribution, and customer service. To improve operational efficiency, make the most of available resources, and improve the overall dining experience, many restaurants are increasingly using cutting-edge technology. One of the most prevalent improvements in the industry is the usage of automated ordering and payment systems (Fahmideh, & Zowghi, 2020) . Because self-service kiosks and mobile applications are so common, customers can easily place orders and make payments. By reducing wait times and preventing order processing errors, this boosts client happiness. Additionally, networking and IoT have made effective inventory management and supply chain optimization possible. Smart sensors and monitoring tools are used to keep track of inventory levels. These tools also automatically generate replenishment orders and ensure product quality and freshness. These developments streamline the whole procurement process, reducing waste and increasing cost-effectiveness.

3 Another outcome of ICT integration is the creation of smart kitchen systems. These systems use networked devices and appliances to automate meal preparation, cooking, and plating. By integrating data analytics and machine learning, these systems may enhance recipes, portion sizes, and cooking durations, resulting in consistently excellent meals. Despite the numerous good benefits of these breakthroughs, there are still issues that need to be resolved (Fahmideh, & Zowghi, 2020) . When striving to effectively implement these solutions, businesses face a number of significant challenges, such as the integration of several technologies and systems, worries about data security and privacy, and staff training. Progress on the Suggested Project: Our proposed project aims to enhance the current state-of-the-art by developing a full and integrated system that combines automation, networking, IoT, and ICT to provide a seamless and personalized dining experience. Our plan will use emerging technologies and address the issues at hand to provide a unique and innovative solution that boosts operational effectiveness and customer satisfaction. The main areas of focus for our project will be: "Intelligent order management" refers to the development of an automated order management system that employs AI algorithms to speed up order processing, reduce wait times, and customize suggestions depending on customer preferences. A linked kitchen infrastructure that integrates IoT devices and machine learning algorithms will maintain consistency and reduce human error by automating food preparation, cooking, and plating.

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4 The development of a centralized platform that enables customers to interface with the restaurant via self-service kiosks, smartphone applications, or voice assistants would improve customer contact and enable efficient ordering, payment, and feedback processes. using IoT sensors and data analytics to check inventory levels, track the freshness of ingredients, and enhance supply chain logistics to cut waste and ensure fast replenishing. supply chain optimization and real-time inventory management ( Ruan, et al 2019) . Putting in place robust security measures and privacy procedures to safeguard customer data will ensure regulatory compliance. Through this project, we hope to demonstrate how ICT, networking, IoT, and automation can revolutionize the food and beverage sector ( Ruan, et al 2019) . We'll demonstrate how businesses may leverage these technologies to enhance customer experiences, expedite operational procedures, and maintain competitiveness in a market that is undergoing fast change. PROJECT AIMS/OBJECTIVES Create an automated order management system that makes use of AI algorithms to shorten wait times and speed up order processing. Exact, quantifiable, attainable, pertinent, and time-bound Create a connected kitchen infrastructure utilizing IoT devices and machine learning algorithms to automate food preparation, cooking, and plating while ensuring consistency and lowering human error. Exact, quantifiable, attainable, pertinent, and time-bound

5 For clients who interact with self-service kiosks, mobile applications, or voice assistants, provide a consistent platform that offers simple ordering, payment, and feedback methods. Exact, quantifiable, attainable, pertinent, and time-bound By utilizing IoT sensors and data analytics to monitor ingredient freshness, assess inventory levels, and real-time optimize supply chain logistics, waste may be reduced and fast replacement can be ensured. (Exact, Measurable, Achievable, Relevant, and Time-Bound) Protect customer data by putting in place stringent security controls and privacy guidelines, as well as by abiding by regulatory requirements. (Exact, Measurable, Achievable, Relevant, and Time-Bound) The project aims to achieve these goals within a certain time frame, making sure that each target is distinct, measurable, achievable, relevant to the project's objectives, and time- bound for effective planning and execution. PROJECT BENEFITS Enhanced Customer Experience: By utilizing automation, networking, IoT, and ICT technologies, the project will significantly improve the entire eating experience for consumers. Shorter wait times, personalized suggestions, simple ordering and payment processes, and consistent food quality will increase consumer happiness and loyalty. Improved Operational Efficiency: Automating order processing, kitchen operations, and inventory management will make use of resources more effectively, streamline processes, and reduce human error. As a consequence, the institution will experience more productivity, speedier service, and cost savings.

6 enhanced Resource Management: The program will make it possible to manage resources more effectively by constantly checking ingredient freshness and inventory levels. This will reduce waste, enhance supply chain logistics, and lessen the cost of overstocking or stockouts Data-driven Decision Making: By leveraging data analytics, the project will provide valuable insights into customer preferences, inventory trends, and operational performance. This will enable informed decision-making, allowing businesses to make strategic improvements and drive growth. Competitive Advantage: Embracing automation, networking, IoT, and ICT in the food and beverage industry will give businesses a competitive edge. By staying ahead of industry trends and meeting customer expectations for seamless experiences, establishments can differentiate themselves and attract more customers. Sustainability and Waste Reduction: Efficient inventory management and optimized supply chain logistics will contribute to sustainability efforts by minimizing food waste and reducing the carbon footprint associated with overproduction and excessive transportation ( Pan, & Zhang, 2021) . START DATE & COMPLETION DATE: Start Date: May 21, 2023 Completion Date: December 31, 2023 STAKEHOLDERS Restaurant Owners and Managers Customers

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7 Employees Technology Providers Food Suppliers Regulatory Authorities Local Community Industry Associations and Lobby Groups Investors and Financial Institutions Public Health and Safety Organizations PROJECT TEAM Project Manager Technical Expert Business Analyst Software Developer/Engineer Data Analyst Security and Privacy Specialist Supply Chain Expert User Experience (UX) Designer Financial Analyst Legal Consultant

8 EXPECTED OUTCOMES: The project's goals include attaining optimal inventory management, simplifying operations, boosting customer experience, enhancing food quality, cost savings, data-driven decision-making, regulatory compliance, competitive advantage, sustainability, and skill development. The utilization of automation, networking, IoT, and ICT technologies will increase the restaurant's productivity, wait times, and resource usage. Customers will enjoy customized eating experiences with speedy order processing and useful self-service options. The integration of IoT and automation in the kitchen will guarantee consistent food quality, and low waste and ideal ingredient availability will be attained through real-time inventory monitoring and automatic restocking methods ( Vujović et al. 2020) . Data-driven insights will make it easier to make informed decisions, while regulatory compliance and robust security measures will protect customer data. The members of the project team will get a competitive advantage from these findings, which will also help sustainability efforts and foster skill development. INITIAL ESTIMATES OF COSTS: The estimated cost is, $110,000 to $275,000 PROJECT TEAM MEMBERS: Project Manager Technical Expert Business Analyst Software Developer/Engineer

9 Data Analyst Security and Privacy Specialist Supply Chain Expert User Experience (UX) Designer Financial Analyst Legal Consultant SIGNATURE OF PROJECT MANAGER: DATE: 12/05/2023

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10 PROJECT SCOPE Project Scope • Create a customer-facing automated ordering system. • Use IoT gadgets to keep an eye on inventory levels in real-time (Fahmideh & Zowghi, 2020) • Include automation technologies in the delivery and preparation of meals. • Establish a consolidated customer database • Create a customer-facing automated ordering system. The project's deliverables • A consumer ordering system that is automated. • IoT gadgets for inventory monitoring in real-time (Ruan et al., 2019) • Food preparation and delivery automation technologies. • Centralized consumer preference and feedback database. • An accessible mobile app for customers. Project Milestones Milestone 1: Project launch • Specify the deliverables and project objectives. • Establish communication routes and identify stakeholders. • Define the project team's tasks and roles (Cazorla et al., 2019)

11 Milestone 2: Analysis and Collection of Requirements • Examine the market for IoT and automation technologies (Pan & Zhang, 2021) • Collect needs from consumers and employees, among other stakeholders. • Examine current procedures and determine what needs to be improved. Milestone 3: System development • When creating the automated ordering system, Ruan and others (2019) explain keeping the user interface and experience in mind. • Obtain and set up IoT equipment for monitoring inventories. • Create automation technologies for food delivery and preparation. • Set up a central data • Use IoT gadgets to keep an eye on inventory levels in real-time (Fahmideh & Zowghi , 2020) • Include automation technologies in the delivery and preparation of meals. • Establish a consolidated customer database. Milestone 4: The automated ordering system testing and quality assurance. Completely test every system and component that has been created. • Test for usability and functioning through user approval. Attend to and resolve any problems or defects found during testing (Fahmideh & Zowghi, 2020) • Execute quality assurance to ensure that standards are met. Milestone 5: Training and Deployment

12 • Implement automation technologies, IoT devices, and an automated ordering mechanism (Ruan et al., 2019) • Teach employees how to use the newest technologies and systems. • Offer user guides and documentation for reference. Milestone 6: Evaluation and Monitoring • Keep track of system performance and get staff and consumer feedback (Fahmideh & Zowghi, 2020) • Identify areas that still require work and make the appropriate modifications. • Assess the effect of IoT and automation on the eating experience. • Carry out a post-implementation analysis and record lessons discovered (Ika et al., 2020). Project Limitations Technical Limitations: The success of the project depends on the integration and efficient functioning of IoT devices, automation technologies, and the ordering system. Any technological issues or failures in these components may affect the effectiveness of the system as a whole. It can be challenging for the project to set up and deploy IoT devices for real-time inventory monitoring. Connectivity issues, compatibility issues, or IoT infrastructure limitations may affect the accuracy and dependability of inventory data. Resource Limitations:

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13 To purchase and set up the necessary infrastructure, automation technologies, and IoT devices, a budget must be allocated out for the project. A limited budget or a dearth of resources might make it difficult to carry out the project. With enough technological know-how and staff, the automated ordering system and related technologies must be created, implemented, and maintained. The availability of qualified personnel and their capacity to handle the project burden might be potential limitations. Stakeholder Limitations: The success of the project depends on effective collaboration and communication with all stakeholders, including clients, employees, and management. Divergent expectations, a lack of resources, or resistance to change among stakeholders might obstruct the project's progress and outcomes ( Taghipour et al, 2020) . It could be challenging to gather requests from several stakeholders and take their preferences and suggestions into account while designing the system. Finding a balance between user satisfaction and conflicting requirements can be a restriction. Time Constraints: The project milestones are being advanced one after the other in accordance with a predefined timeline. The project may take longer than anticipated to reach each milestone on time. Delays in one phase might influence subsequent activities, thus altering the project's overall timetable. Scalability and Adaptability:

14 The project's objective is to create an automated ordering system for a specific circumstance. The system's ability to expand into new areas, adopt new technology, or experience future growth may be limited. It may require more effort or adjustments to adapt to shifting demands. User Acceptance and Adoption: The project's success depends on the user's acceptance and adoption of the automated ordering system and accompanying technologies. The effectiveness of the system may be impacted by customers' or employees' resistance to using it. Adequate training and support may be required to ensure user acceptance and uptake ( Taghipour et al, 2020) . Evaluation and Feedback: Milestone 6's evaluation and monitoring stage might not be able to collect all essential feedback or identify every area that requires improvement. The effectiveness of data collection methods, user input willingness, and the ability to comprehend and use the feedback may all be problematic. Stake holder analysis Stakeholder analysis for the project "Revolutionizing the Dining Experience: Leveraging Automation and IoT for Streamlined Food and Beverage Service" comprises locating and understanding the impacts and goals of various stakeholders. Some of the key stakeholders are restaurant operators and managers, customers, workers, technology providers, food suppliers, regulatory bodies, the neighborhood, trade associations and lobbying groups, investors and financial institutions, public health and safety organizations, and trade associations ( Cazorla- Montero et al, 2019) .

15 Restaurant owners and managers are significant stakeholders with a vested interest in enhancing operational efficiency, customer satisfaction, cost control, revenue growth, and profitability. Their influence is vital because they will oversee the project, provide resources, and ensure alignment with company goals. Convenience, customized service, top-notch cuisine, and a decent value are what customers want. Their satisfaction and acceptance of the automated ordering system are essential to the project's success. It is essential to know their preferences and take into consideration their feedback if the system is to be tailored to meet their needs. Workflows that are simplified, productivity gains, lower workloads, training opportunities, job security, and job happiness are all things that employees are interested in. Both front- and back-of-house personnel are included in this. Their acceptance, training, and support are crucial for the system's effective implementation ( Cazorla-Montero et al, 2019) . Technology providers place a high priority on the efficient application of their inventions, customer satisfaction, market acceptability, and revenue generation. They provide the project with the IoT hardware and automation solutions required. Working with technology vendors is necessary for system integration, customization, and ongoing support. The interests of food suppliers include prompt delivery, accurate demand projections, efficient order processing, maintaining product quality, and establishing long-term business relationships. Cooperation with suppliers is crucial for maintaining effective operations and supply chain management. The regulatory bodies are responsible for upholding labor laws, rules protecting consumers, regulations managing food safety and sanitation, and laws preserving industrial

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16 standards. The inspections, approvals, and suggestions they offer to ensure compliance and protect public health have a bearing on their capacity to influence. The growth of jobs, the impact on the economy, the support of local companies, community engagement, and a good reputation are all things that the neighborhood is interested in. Building strong relationships with the community may boost the project's acceptance and support, which will contribute to its success ( Kerzner, 2019) . sector associations and lobbying groups represent the interests of the sector and endeavor to improve best practices, good legislation, and networking and information-sharing opportunities. Collaboration with these groups can advance acceptance generally. Investors and financial institutions are interested in a number of aspects, including return on investment, project feasibility, risk minimization, profitability, and financial stability. Their support and conviction in the project's viability are crucial for obtaining funding and ensuring long-term sustainability. Public health and safety organizations place a high priority on safeguarding public health, monitoring regulatory compliance, and ensuring food safety, cleanliness, and sanitary standards. Compliance with their criteria is essential if you want to maintain the public's trust and avoid legal issues. Understanding the motives, influence, and expectations of multiple stakeholders is essential for effective project management, communication, and collaboration. By taking into account their requests and concerns, the project may enhance outcomes, eliminate conflicts, and ensure the proper implementation of automation and IoT in the food and beverage service industry ( Kerzner, 2019) .

17 Communication management The communication management strategy for the project "Revolutionizing the Dining Experience: Leveraging Automation and IoT for Streamlined Food and Beverage Service" aims to enhance stakeholder communication. The plan specifies significant stakeholders, their communication requirements, and the methods and frequency of contact in order to enable timely and meaningful information exchange. Restaurant owners and managers, customers, employees, staff members, technology providers, food suppliers, regulatory agencies, the neighborhood, business associations and lobby groups, investors and financial institutions, public health and safety organizations, and local communities are just a few of the parties involved in the project. Every stakeholder group has unique demands and interests that should be taken into account ( Ika, Love, & Pinto, 2020) . The communication objectives of the plan include informing stakeholders of project updates, developments, and milestones; ensuring that they comprehend the project's objectives, scope, and benefits; obtaining their feedback and input; promptly resolving any issues or concerns; and encouraging cooperation and engagement throughout the project. We'll employ a variety of channels to make communication effective. These consist of face-to-face meetings for seminars and presentations, regular project meetings for discussion, email for business correspondence, project management tools for online teamwork, and a dedicated project website or portal for news and updates. The strategy also includes a communication matrix that lists the specific communication requirements for each stakeholder group ( Ika, Love, & Pinto, 2020) . It outlines the purpose of communication, the details to be shared, the frequency of communication, and the person in

18 control of each communication. This matrix ensures that interested parties receive the information they need from the appropriate sources at the appropriate time. Planning and leading communication initiatives will fall within the purview of the project manager. Stakeholders will be actively involved, and they will receive timely and accurate information. All parties will be able to express their thoughts, voice their concerns, and pose questions thanks to the two-way communication. When complaints or problems are escalated, a preset escalation procedure will be in place to ensure that the appropriate measures are done to resolve the issue. The primary goal of the communication management plan is to promote efficient and effective communication among stakeholders, ensuring that they are kept informed, interested, and actively involved throughout the project ( Al-Turki, Duffuaa, & Bendaya, 2019) . Communication matrix Stake holder Group Purpose Content Frequency Responsible party Restaurant owners and managers Project updates plus progress Project milestone, financial updates Monthly Project manager Customers Data on the new system Benefits, features, user manuals. As required Marketing team Workers Training, system updates Training materials, and change in Regularly Project team. HR

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19 system Technology offers Integrations and customization Technical requirements updates. As required Project Manager Suppliers of food Order processing and inventory Order procedures, inventory management Regularly Procurement manager Regulatory Authorities Compliance with regulations Compliance updates, certification As needed Project manager Local Society Project impact and merits Economic implications, society associations. Periodically Public relation team Industry Association Best practices and industry updates Industry guidelines networking events As needed Project manager Investors and Financial institutions Project progress and ROI Financial reports project milestone Quarterly Project manager Public Health and safety organization Food safety and hygiene Compliance updates inspections As needed Project manager Work breakdown structure

20 Our project is broken down into several critical phases that act as stand-ins for important activities or objectives. In week 23, the key step K, which entails planned distribution, will start. The release of the directory, which marks the conclusion of key stage L, takes place at this precise moment. The crucial stage K start time, however, is rather flexible. It can begin in week 17, just after the important stage J's finish. The start time latitude for Key Stage K is referred to as "slack." The completion of key step H, which entails the signature of a print contract, is scheduled for week 12. Key Stage I might not be finished until week 22 given that the printing of the directory doesn't start until week 23. The "float" phase is the period that occurs between the end of key stage H and the start of key stage I. Slack and float draw attention to the schedule's movable components. If you need to catch up on work or change the project's timeline after it has started, they could be useful ( Asih,

21 Purba, & Sitorus, 2020) . By being aware of the slack and float in the schedule, you may see opportunities to optimize resources, alter work priorities, or address any unexpected delays to keep the project on track. Project crashing An initiative called "Revolutionizing the Dining Experience: Leveraging Automation and IoT for Streamlined Food and Beverage Service" failed. The project "Revolutionizing the Dining Experience: Leveraging Automation and IoT for Streamlined Food and Beverage Service" has a project breakdown strategy in place to cut the project's length and meet deadlines. Cutting the project timeline is the process of doing work more quickly than expected by adding extra resources or adopting other measures. The primary objective of the project crashing plan is to cut the project's overall duration by two weeks. This approach will include identifying expendable tasks, analyzing important route activities, and choosing the most effective crashing tactics. The following actions are part of the crash plan: The critical path is made up of the jobs that make up the bulk of the project's time. By identifying the critical path, we can focus on the tasks that have the most impact on the project's timeline ( Asih, Purba, & Sitorus, 2020) . Consider Important Tasks: Look closely at the main route jobs to find any likely crashing places. These are the tasks whose postponement will have a direct impact on how long the project takes to finish.

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22 Examine Crashing Techniques: To expedite the crucial duties, pick the ideal crash techniques. Crash-inducing strategies include increasing the number of resources, extending their hours of operation, outsourcing work, and altering task dependencies. Identify the availability of the resource: Check to see if the additional resources required for the crashing technique are easily accessible. This can need hiring additional people or purchasing more equipment or knowledge to ensure the quicker timeline can be accomplished. Price-Benefit Analysis Run a cost-benefit analysis to estimate the financial impact of operations collapsing. Compare the potential benefits of a shorter project lifespan with the extra costs incurred by the plan's failure. Establish a crash plan: Create a new project schedule that incorporates the crashed plan. This schedule should be very specific about the principal operations, their durations, and the anticipated impacts on the project timeline ( Asih, Purba, & Sitorus, 2020) . Implement Crashing Techniques: Put the crashing strategy into action by assigning more resources, shortening task deadlines, and carefully observing how the crashing activities are going. To manage expectations and resolve any possible hazards or issues, make sure that you are communicating effectively with all relevant parties. Monitoring and Control: Keep a close eye on the crashing operations' progress and compare it to the updated timetable on a regular basis ( Siu, 2019) . Continue to evaluate how the crashing strategy is affecting the project's performance overall to make sure the desired time savings are being made. By using this project crashing strategy, it is hoped to cut the project's duration by two weeks, enabling on-time completion of key milestones and enhancing overall project

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23 effectiveness. It is essential to effectively manage resources, risks, and stakeholder expectations throughout the whole process to ensure a successful project delivery. Risk management Identify Risks: Conduct a comprehensive risk identification process to identify potential risks. This can be done through techniques such as brainstorming sessions, expert interviews, reviewing historical data, and analyzing similar projects ( Siu, 2019) . Risks should be categorized into different areas such as technological, operational, financial, legal, and external risks. Risk Analysis: Assess Probability and Impact: Evaluate the likelihood of each identified risk occurring and the potential impact it would have on the project objectives. Assign a probability rating and impact rating to each risk, using a scale (e.g., low, medium, high). Prioritize the risks: Based on the total of their impact and likelihood, rate the dangers. This will help focus resources on reducing the greatest risks ( Siu, 2019) . Creating a risk register to keep track of all discovered risks and their priority status. Risk Assessment and Planning Make risk response strategies: Create appropriate response strategies for each identified risk. These strategies might involve accepting the risk without taking any specific action, transferring the risk to a third party through contracts or insurance, developing backup plans, or mitigating the risk by reducing its chance or impact. Assign Responsibilities: Clearly specify who will be in charge of what when putting risk response plans into action. Assign responsible parties to each risk that has been identified, and

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24 make sure they are aware of their responsibilities and are competent to carry out the prepared countermeasures ( Shafieezadeh et al, 2020) . Monitoring and management of risk: Continual Risk Reviews Review identified risks on a regular basis to determine their status and to revise the ratings for effect and probability. Analyze whether any hazards have altered in importance or whether any new risks have appeared. Risk response strategies should be modified as necessary. Message-passing and reporting: Establish efficient lines of communication to guarantee the prompt distribution of information about risks to project stakeholders. Create a reporting system to inform stakeholders on the status of risks, mitigation efforts, and any changes to risk profiles on a regular basis. Risk Matrix: The risk matrix is a visual representation that illustrates the relationship between the likelihood and effect of each discovered risk. It assists in determining the order of importance for risk mitigation actions and in determining the total risk exposure ( Shafieezadeh et al, 2020) . Hazards are divided into several risk zones, such as low risk, moderate risk, and high risk, in the risk matrix based on their likelihood and effect ratings. Risk matrix Probability Low Medium High Low Low risk Low risk Medium Medium Low risk Medium High High Medium High High

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25 Using the risk matrix, project stakeholders may quickly identify high-risk areas and focus their efforts on developing appropriate risk response plans. Additionally, it serves as a visual tool for concisely and effectively conveying risk information. Ethical analysis To ensure that our project complies with the standards outlined in the PMI Code of Ethics and Professional Conduct as we launch the project "Revolutionizing the Dining Experience: Leveraging Automation and IoT for Streamlined Food and Beverage Service," it is crucial to conduct an ethical issues analysis ( Shafieezadeh et al, 2020) . Thanks to this study, any ethical difficulties that may arise while the project is being completed will be simpler to identify and manage. Responsibility: Data security and privacy: When using IoT and automation technologies, it's crucial to safeguard customer information and respect their privacy. We must follow by all applicable laws and regulations, get all necessary consents, and employ cutting-edge security measures in order to protect client information. Equity and Fairness: The introduction of automation may have an impact on the workforce, maybe leading to job displacement or changes in the character of the workplace. In order to ensure that workers are treated fairly, receive the support they require, and have opportunities for retraining or career transfer, it is imperative to address any concerns with equality and fairness. Respect: Cultural Sensitivity: When using automation and IoT technologies, it's crucial to consider cultural differences and sensitivities. Our systems should be designed to take into

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26 account a range of ethnic preferences, dietary restrictions, and religious practices in order to provide an inclusive dining experience for all patrons ( Prasad, 2020) . It is crucial to involve key stakeholders, including employees, clients, and the local community. Consider their opinions and comments to guarantee that their requirements and interests are upheld throughout the process. Honesty: Transparency in the Exchange of Information: Providing accurate and honest information to customers, investors, and regulatory bodies is essential. Any statements or assertions made on the benefits and capacities of our automation and IoT solutions must be true and supported by evidence. Intellectual Property Rights: When developing and utilizing new technology, it's critical to protect intellectual property rights. We need to make certain that the necessary licenses and permits are obtained in order to prevent any intellectual property violation. Fairness: a. A fair and transparent vendor selection process is essential to preventing conflicts of interest and bias ( Prasad, 2020) . The procurement process should be carried out in accordance with the necessary rules and procedures in order to promote fair competition among providers. Pricing and Pricing Transparency: Fair pricing practices should be used when offering our automated ordering system, IoT devices, and other linked services. Keeping prices transparent requires disclosing costs, taxes, and any other extra charges that could be charged to buyers. Customer feed back form

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27 We really value your feedback and strive hard to improve your dining experience. Use the following customer feedback form to provide us your wise observations and creative suggestions. We'll make sure we meet your standards and improve our services using your feedback. Customer Feedback Form Information in-depth a. Name: b. Contract Data c. The visit's day is:  General experience: Please rate your overall experience with our automated ordering system and IoT-enabled dining experience on a scale of 1 to 5, with 5 being the highest rating.  Outstanding Service  Easy ordering:  Automation Technology Efficiency:  Satisfaction with the IoT-enabled dining experience:  food and beverage Standards: Please rate the quality of our meals and beverages from 1 to 5, with 5 being the highest.  Taste and flavor:  Presentation and plating:  Freshness and ingredients:  Automation technologies

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28 Please provide feedback on the following aspects of our automation technology.  The ordering procedure is simple to use.  Accuracy in order processing:  Effectiveness of delivery and preparation automation:  Any suggestions for improvements:  Customers' needs:  Friendship and Courtesy among Staff:  Request and Question Response Times:  Knowledge and Assistance Provided:  Ambience and atmosphere  Cleanliness and hygiene  Comfortable seating arrangements:  Music and lighting Recommendations and Ideas: Share any specific suggestions you might have for enhancing our dining experience, as well as any additional features or services you'd want to see provided. Additional Comments: In the event that you have any further queries, recommendations, or criticism, do get in touch with us. Thank you for taking the time to share your thoughts with us. We respect your viewpoint and are grateful that you helped make our dining experience better.

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29 Reference Fahmideh, M., & Zowghi, D. (2020). An exploration of IoT platform development. Information Systems , 87 , 101409. Ruan, J., Wang, Y., Chan, F. T. S., Hu, X., Zhao, M., Zhu, F., ... & Lin, F. (2019). A life cycle framework of green IoT-based agriculture and its finance, operation, and management issues. IEEE communications magazine , 57 (3), 90-96. Pan, Y., & Zhang, L. (2021). A BIM-data mining integrated digital twin framework for advanced project management. Automation in Construction , 124 , 103564. Vujović,., Denić, N., Stevanović, V., Stevanović, M., Stojanović, J., Cao, Y., ... & Radojkovic, I. (2020). Project planning and risk management as a success factor for IT projects in agricultural schools in Serbia. Technology in Society , 63 , 101371. Taghipour, M., Shamami, N., Lotfi, A., & Parvaei, M. S. (2020). Evaluating project planning and control system in multi-project organizations under fuzzy data approach considering resource constraints (Case study: wind tunnel construction project). Management , 3 (1), 29-46. Cazorla-Montero, A., de los Rios-Carmenado, I., & Pasten, J. I. (2019). Sustainable development planning: master’s based on a project-based learning approach. Sustainability , 11 (22), 6384. Kerzner, H. (2019). Using the project management maturity model: strategic planning for project management . John Wiley & Sons.

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30 Ika, L. A., Love, P. E., & Pinto, J. K. (2020). Moving beyond the planning fallacy: The emergence of a new principle of project behavior. IEEE Transactions on Engineering Management , 69 (6), 3310-3325. Al-Turki, U., Duffuaa, S., & Bendaya, M. (2019). Trends in turnaround maintenance planning: Literature review. Journal of quality in maintenance engineering , 25 (2), 253-271. Asih, I., Purba, H. H., & Sitorus, T. M. (2020). Key Performance Indicators: A Systematic Literature Review. Journal of Strategy and Performance Management , 8 (4), 142-155. Siu, M. F. F. (2019). Resource budget for workface planning in industrial construction facilities . Wideman, R. M. (2022). Project and program risk management a guide to managing project risks and opportunities . Project Management Institute, Inc.. Shafieezadeh, M., Kalantar Hormozi, M., Hassannayebi, E., Ahmadi, L., Soleymani, M., & Gholizad, A. (2020). A system dynamics simulation model to evaluate project planning policies. International Journal of Modelling and Simulation , 40 (3), 201-216. Prasad, L. M. (2020). Principles and practice of management . Sultan Chand & Sons.

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