CHCCCS007 Assessment Tasks for Service Program Development

Student ID: …………………………………………………………………………………… Name: …………………………………………………………………………………… student assessment tasks CHCCCS007 DEVELOP AND IMPLEMENT SERVICE PROGRAMS

Contents Contents 2 Introduction 3 Assessment Task 1: Knowledge questions 6 Assessment Task 1: Checklist 9 Assessment Task 2: Project 11 Assessment Task 2: Checklist 15 Final results record 17

CHCCCS007 Develop and implement service programs Introduction Welcome to the Student Assessment Tasks for CHCCCS007 Develop and implement service programs . These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Community Services Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must correctly answer all questions.  Assessment Task 2: Project – You are to develop and implement a service program for a community organisation. You will then monitor and evaluate the program. ANIE-CHCCCS007-SAT-V1.0 Page | 3 of 17

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CHCCCS007 Develop and implement service programs Student assessment agreement Make sure you read through the assessments in your student assessment booklet before you fill out and sign the agreement below. If there is anything that you are unsure of, consult your assessor prior to signing this agreement. Have you read the assessment requirements for this unit? ☐ Yes ☐ No Do you understand the requirements of the assessments for this unit? ☐ Yes ☐ No Do you agree to the way in which you are being assessed ☐ Yes ☐ No Do you have any specific needs that should be considered ☐ Yes ☐ No If so, explain these in the space below. __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ _________________________________________________________________________________ Do you understand your rights to reassessment? ☐ Yes ☐ No Do you understand your right to appeal the decisions made in an assessment? ☐ Yes ☐ No Student name Student ID number Student signature Date Assessor name Assessor signature Date ANIE-CHCCCS007-SAT-V1.0 Page | 4 of 17

CHCCCS007 Develop and implement service programs Assessment Task 1 - Cover Sheet Student declaration To be filled out and submitted with assessment responses ☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s). ☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. ☐ I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration ☐ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response ☐ My performance in this assessment task has been discussed and explained to me. ☐ I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. ANIE-CHCCCS007-SAT-V1.0 Page | 5 of 17

CHCCCS007 Develop and implement service programs Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. ANIE-CHCCCS007-SAT-V1.0 Page | 6 of 17 i

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CHCCCS007 Develop and implement service programs Questions Provide answers to all of the questions below: 1. Complete the table demonstrating your knowledge of program planning principles and processes. a. Program design b. Program resourcing c. Implementation systems and procedures d. Feedback and complaints procedures ANIE-CHCCCS007-SAT-V1.0 Page | 7 of 17

CHCCCS007 Develop and implement service programs e. Evaluation and continuous improvement f. Accountability and governance g. Funding framework, including not-for- profit, government funding 2. List three elements of a budgetary framework in planning a community program. 3. Discuss the features of a not-for-profit organisation. 4. List three application requirements for government funded programs. 5. ANIE-CHCCCS007-SAT-V1.0 Page | 8 of 17

CHCCCS007 Develop and implement service programs Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1a ☐ ☐ Question 1b ☐ ☐ Question 1c ☐ ☐ Question 1d ☐ ☐ Question 1e ☐ ☐ Question 1f ☐ ☐ Question 1g ☐ ☐ Question 2 ☐ ☐ Question 3 ☐ ☐ Question 4 ☐ ☐ Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: ANIE-CHCCCS007-SAT-V1.0 Page | 9 of 17

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CHCCCS007 Develop and implement service programs Assessment Task 2 - Cover Sheet Student declaration To be filled out and submitted with assessment responses ☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s). ☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. ☐ I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date Assessor declaration ☐ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response ☐ My performance in this assessment task has been discussed and explained to me. ☐ I would like to appeal this assessment decision. Student signature Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence. ANIE-CHCCCS007-SAT-V1.0 Page | 10 of 17

CHCCCS007 Develop and implement service programs Assessment Task 2: Project Information for students Projects are designed to help you demonstrate the skills and knowledge which you have acquired during the learning phase of this unit. This project is to be completed in the simulated workplace environment. You will need access to the following:  your learning resources and other information for reference  your work placement organisation’s policy and procedures  Service Program Plan template  Service Program template  Feedback received document  Evaluation Report template . Ensure that you:  review the advice to students regarding projects in the Community Services Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  complete all parts of the task  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. Complete the following activities: 1. Carefully read the following scenario. ANIE-CHCCCS007-SAT-V1.0 Page | 11 of 17 i

CHCCCS007 Develop and implement service programs This task requires you to work with your classmates in the simulated community services environment within the classroom, while basing this task on your own personal work placement organisation. You will not actually be implementing this program within your work placement organisation – but will be implementing it during class time using your classmates and assessor, who will role play your colleagues as and when appropriate. Basing it on your real work placement in the community services sector will enable you to further study the organisation and its goals, practices and policies and make it relevant to you. Ideas for a service program within your organisation’s setting could include:  A volunteer program (e.g. companionship)  A wellness program (e.g. leisure, nutrition or interest-based)  A mentoring program (e.g. buddy or big brother/sister program) or any other service program you feel may suit the goals of the organisation and meet the needs of those it has been set up to assist. Your assessor can discuss other ideas with you before begin if you have any doubts or questions. The guidelines for the program are as follows:  It must run for at least four weeks and not be a once-off event.  There is a budget of $5,000.  You are restricted to using two existing staff members (these can be existing positions within your work placement organisation) and new staff cannot be recruited. You can make use of volunteers if necessary but you would be responsible for recruiting these people.  Approvals must be obtained after the planning stage is completed and then again after the program development has taken place prior to implementation. In order to complete this activity you need to be familiar with, and have access to, your work placement organisation’s policies and procedures on risk management. 2. Plan your program. Using the Service Program Plan template, develop your plan for the program. During this process you will need to:  plan for consumer participation and engagement  investigate individual needs so you can base your service program on these needs  explore barriers to participation  plan for consultation with those who will be accessing the service to ensure it is relevant and flexible to their needs  investigate the broader organisational context and how this may impact on service delivery. When you have completed all parts of your template, submit to your assessor assuming they are the Centre Manager for approval. 3. Consultation. Based on your plan, you now need to consult with the people who will be accessing the program. These will be your classmates who will act as if they will be accessing the program – but will be based on their real needs. How you consult with them is ANIE-CHCCCS007-SAT-V1.0 Page | 12 of 17

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CHCCCS007 Develop and implement service programs up to you but you need to provide evidence of this and your assessor needs to see this happen. You may choose to take notes, create a survey for them to complete or you may like to hold interviews or a focus group. You need to consult with at least three classmates about the following:  Based on your proposed program idea, how will this benefit them?  What specific needs do they have and how do they feel they could be best met?  Are there any changes they would like to see made to the program planning idea and why? Your assessor will observe this consultation and you will need to submit any documented evidence of it, such as meeting notes or completed surveys. 4. Develop your program. Review your planning document along with the feedback provided to you and then plan your program using the Service Program template. Your program needs to include the following:  A mechanism (process) to engage the people who will be accessing the program so they have a voice in the management process.  A link to internal and external services that can be accessed in support and extension of the program.  Financial, human and physical resource requirements to run the program (you can consider using existing staff within your work placement organisation or base this upon the assumption that you will use volunteers).  A complaints policy for the program including an associated procedure.  Risk analysis.  Ongoing feedback and evaluation mechanisms for participant feedback.  Priorities, timelines and responsibilities. When you have developed your program, submit to your assessor assuming they are the Centre Manager for approval. 5. Implement your program. You now need to implement aspects of your program by doing the following:  Communicate the roles and responsibilities of the staff or volunteers who are involved in running the program via email.  Develop a training session to run with the staff or volunteers (this can be a meeting agenda, induction document or presentation)  Coordinate the delivery of the program by contacting two external services or networks so you can meet multi-faceted needs of some of your participants – this could be for any aspect of your program and it could include coordinating quotes for a certain activity, emailing charities or not-for-profits for information ANIE-CHCCCS007-SAT-V1.0 Page | 13 of 17

CHCCCS007 Develop and implement service programs that can be included as part of your program, or engaging in online forums or discussions about the program topic to support participants with diverse or challenging needs.  Develop a feedback survey for collecting feedback from the program participants after they have participated in it (this can be completed in a Word document or designed using an online tool like Survey Monkey). Submit:  an email to your assessor that is composed as if they are one of the staff or volunteers involved in the running of the program.  the training documentation you developed  evidence of your collaboration with external networks and services  your feedback survey you have developed. 6. Monitor and evaluate your program You are now required to monitor and evaluate the program. Assume that the program has had its first pilot.  Access the Feedback Received document and review the information contained in it against the information in your program document  Complete an evaluation report in the template provided. Make sure you complete all sections of the template.  Make modifications to the original program based on your review and feedback and submit as Service Program V2 and ensure that these changes will not exceed the budget or deviate from the original objectives and program and policy framework. ANIE-CHCCCS007-SAT-V1.0 Page | 14 of 17

CHCCCS007 Develop and implement service programs Assessment Task 2: Checklist Student’s name: Did the student: Completed successfully? Comments Yes No Develop a plan for consumer participation and engagement in service delivery decision making? ☐ ☐ Investigate group and individual needs differences, rights and preferences as the basis for service provision in line with their consumer engagement plan? ☐ ☐ Recognise barriers to participation and engagement (including process and communication barriers) and develop strategies and mechanisms to overcome these? ☐ ☐ Interact and consult with the people who will be accessing the service to monitor changing needs and feed this back into the development of the program? ☐ ☐ Consult and collaborate with other service providers and networks to address multi-faceted needs of participant groups and individuals? ☐ ☐ Evaluate the broader context of the organisation and impacts of the program on current service delivery? ☐ ☐ Develop management processes that can include program participants so they have input into service delivery? ☐ ☐ Develop formal arrangements, policies and processes for the program? ☐ ☐ Integrate internal and external services as this may be required? ☐ ☐ Determine and plan for all financial, human and physical resource ☐ ☐ ANIE-CHCCCS007-SAT-V1.0 Page | 15 of 17

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CHCCCS007 Develop and implement service programs requirements and document priorities, timelines and responsibilities? Develop supporting systems and processes including policy and procedure development? ☐ ☐ Integrate service evaluation methods and feedback mechanisms into the program? ☐ ☐ Communicate roles and responsibilities to stakeholders and develop training arrangements as part of implementation? ☐ ☐ Monitor service delivery against agreed objectives and budget? ☐ ☐ Seek and evaluate feedback from participants and other stakeholders? ☐ ☐ Identify and address problems with the program in relation to service user’s feedback and in line with the complaints policy they developed? ☐ ☐ Assess the capacity of the program to meet objectives? ☐ ☐ Modify the program due to the feedback and evaluation to improve the next one that will run but within the policy and budgetary frameworks? ☐ ☐ Maintain relevant program and service delivery documentation? ☐ ☐ Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: ANIE-CHCCCS007-SAT-V1.0 Page | 16 of 17

CHCCCS007 Develop and implement service programs Final results record Student name: Assessor name: Unit code and title: Date Final assessment results Task Type Result Satisfactor y Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 Project S U DNS Overall unit results C NYC Feedback ☐ My performance in this unit has been discussed and explained to me. ☐ I would like to appeal this assessment decision. Student signature: _________________________________________ Date: _________________ ☐ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: _______________________________________ Date: _________________ ANIE-CHCCCS007-SAT-V1.0 Page | 17 of 17

CHCCCS007 Student Assessment Tasks 1

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