Quality Document

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School

Trine University *

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AUDITING

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Information Systems

Date

Nov 24, 2024

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docx

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Uploaded by MasterScience9621

Quality Document Introduction Our organization created ProManage Cloud, a feature-rich project management tool, to satisfy the demands of many enterprises and sectors. This document aims to provide our clients with a high-quality solution that fulfills their expectations by outlining ProManage Cloud's quality standards and practices. Quality Standards Our quality standards are in place to guarantee that ProManage Cloud is dependable, easy to use, and meets our clients' needs. These quality requirements comply with ISO 9001 standards and industry best practices. 1. Usability ProManage Cloud is meant to be simple to use and easy on the eyes. Users should be able to easily navigate the program and complete tasks without any trouble. Our team thoroughly tests the software's usability by having users provide comments and recommendations on how to make the user experience better. 2. Reliability The reliability of ProManage Cloud is essential for our customers to trust and rely on our software. To achieve this, we perform rigorous testing on the software to detect and fix any potential bugs or issues. Additionally, we continuously monitor and analyze the performance of ProManage Cloud to ensure that it operates smoothly and efficiently.

3. Security The security of our customers' data is of utmost importance to us. ProManage Cloud uses advanced security measures to protect sensitive information and prevent unauthorized access. Our team conducts regular security audits and updates to address any potential security threats. 4. Customization We understand that every business has unique requirements. Therefore, ProManage Cloud offers customizable features to meet the specific needs of our customers. Our team works closely with clients to understand their requirements and offers tailored solutions to ensure the software meets their expectations. 5. Timeliness ProManage Cloud is designed to streamline project management processes and improve efficiency. Therefore, it is crucial that the software operates in a timely manner. We ensure that the software is regularly optimized and upgraded to improve its speed and performance (Yi et al., 2020). Quality Process The quality process of ProManage Cloud consists of the following steps: 1. Planning In this stage, we define quality standards and processes for ProManage Cloud. This includes creating goals, identifying potential risks, and establishing measures to ensure quality. 2. Execution

In the execution stage, our team works towards implementing the quality standards and processes established in the planning stage. This includes designing the software, conducting tests, and incorporating customer feedback. 3. Monitoring and Control We continuously monitor and analyze the performance of ProManage Cloud to identify and address any issues that may arise. We also conduct regular quality audits to ensure that the software meets the established quality standards. 4. Improvements Based on the results of monitoring and control, we make necessary improvements and updates to ProManage Cloud to enhance its quality and meet the changing needs of our customers. Change Request Process Document Introduction Change is inevitable, and as our company continues to evolve, there may be changes to ProManage Cloud software. This document outlines the process for submitting, reviewing, and implementing change requests for ProManage Cloud to ensure that all changes are properly evaluated and implemented. Change Request Process 1. Submitting a Change Request

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Anyone can submit a change request for ProManage Cloud. This includes customers, stakeholders, and employees. Change requests can be submitted through our company's website, email, or directly to the project manager. The request must include the following information: - A detailed description of the change - The reason for the change - The expected impact of the change - Any supporting documents or references. 2. Review The project manager is responsible for reviewing all change requests submitted. They will evaluate the request, considering the impact on the software, cost, and timeline. If the change request is deemed necessary and feasible, it will be moved to the next stage. 3. Approval The project manager will present the change request to the quality control team for approval. The team will evaluate the request and decide whether it aligns with our company's goals and objectives. If the change is approved, it will be moved to the implementation stage. 4. Implementation Once the change request is approved, the project manager will work with the development team to implement the necessary changes. The project manager will also communicate with the submitter of the change request to keep them updated on the progress (Koi-Akrofi et al., 2019).

5. Testing After the changes are implemented, the testing team will conduct thorough testing to ensure that the software is functioning as expected and there are no negative impacts. 6. Deployment If the testing is successful, the changes will be deployed to ProManage Cloud's live version. 7. Close Once the changes are implemented, the project manager will inform the change request submitter and update the change request status as closed (Li et al., 2021). Conclusion At our company, we are committed to providing our customers with a high-quality product. This quality document outlines the standards and processes for ProManage Cloud to ensure that it meets the expectations of our customers. In addition, the change request process document ensures that all changes are systematically evaluated and implemented to continuously improve the software. We strive to provide our customers with the best project management experience possible through reliable, user-friendly, and customizable software.

References Koi-Akrofi, G. Y., Koi-Akrofi, J., & Matey, H. A. (2019). Understanding the characteristics, benefits and challenges of agile it project management: A literature based perspective. International Journal of Software Engineering & Applications (IJSEA) , 10 (5), 25-44. Li, Z., Yu, Y., Wang, T., Yin, G., Li, S., & Wang, H. (2021). Are you still working on this? An empirical study on pull request abandonment. IEEE Transactions on Software Engineering , 48 (6), 2173-2188. Yi, N., Xu, J., Yan, L., & Huang, L. (2020). Task optimization and scheduling of distributed cyber–physical system based on improved ant colony algorithm. Future Generation Computer Systems , 109 , 134-148.

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