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School
Saudi Electronic University *
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Course
MISC
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
3
Uploaded by PresidentGrousePerson757
Employee performance assessment is a valuable tool and an important component
of corporate functions. Evaluations are used by managers to identify any areas in
which an employee needs improvement in order to achieve corporate goals. Areas
of improvement could be communication skills, teamwork, and reporting time to
work. Managers can help account executives learn and adopt new behaviors that
encourage them. (Sharma, 2020)
Paychex is a major national payroll, benefits and human resources company. It has
over 1,000 offices serving many clients nationwide. The executives in the account
make individual sales calls without being noticed by the managers. They are
responsible for training executives for new accounts and sales of products to
customers. (Paychex, 2018)
Managers do not monitor and evaluate account executives because sales calls are
made independently by account executives. It is important to see how each account
manager performs his or her duties. For managers, continuous performance records
need to be maintained for each employee. Past performance appraisals can help
managers obtain performance information through behaviors and analyze the most
performing employees than non-active employees. Also, managers have sales
responsibilities in their markets and are familiar with payroll laws and regulations.
Accounts executives are expected to identify potential customers and be aware of
retail industry issues by attending retail trade fairs and professional meetings. Both
approaches would be more appropriate. Behavioral approach is reliable because
there is no clear link between sales results and the performance of account
executives. (Dougherty, 2020)
The company has 1,000 customer service offices nationwide. Every office manager
should organize conformity assessments for all employees on a regular basis to
obtain information. (Paychex, 2018) The results approach is used as soon as the company is made aware of the results
of the sale and customer satisfaction and here, employees have the cascades and
colleges to run the business efficiently and deliver the results of the sale. Hard
work will promote good recovery therefore, the behavior of the account executive
is linked to productive results. Consistent results over time are attributed to
continuous build-up and matched results are closely related to individual
compensation and company development. Managers should focus on the behavior
of account executives and not just on the results. Therefore, the use of both
approaches would be beneficial and more appropriate. (Sharma, 2020)
The job description for account executives should include the following:
job description
Conduct a lean needs analysis to meet customer requirements and
expectations
Identification of clients on the host processing system
Complete customer information documents
Scheduling, making and receiving orders
Customer Support
Keep up with major market and software changes.
It would have been more appropriate to incorporate Paychex for good behavior
services, good results. Depends on sales successes and customer satisfaction.
(Dougherty, 2020)
References:
Paychex, annual form 10-k, US, securities and exchange commission, 2018. Company news, paychex plans to buy national business solution, the New York
times, 2020. Sharma, Asit. Paychex lifts its full year outlook after a buoyant start the year, the
motley fool, 2020.
Dougherty, Nate. "Paychex acquires Icon Time Systems". Rochester Business
Journal. September 5, 2020.
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